9.1/10
★★★★★
based on 136529 reviews published

Latest neutral customer reviews

2 /5
★★☆☆☆

Very disappointed

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Juliette
Translated review
Answer from Petit-Fernand
Hello Juliette, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
3 /5
★★★☆☆

The labels are really great. On the other hand, the bottles are very fragile: the stopper breaks easily and the personalized design comes off quickly.

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Christelle Weiss
Translated review
Answer from Petit-Fernand
Hello Christelle, Thank you for sharing your opinion of our products. I'm sorry your stopper broke, please send us a photo of the faulty bottle to [email protected] Good day, Melina
3 /5
★★★☆☆

I'm very happy with my purchase, but I'm sorry to say that a sheet of shoe labels is missing - a printing problem, perhaps?

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François Frederic Buquet Isabelle
Translated review
Answer from Petit-Fernand
Hello François Frederic, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your full order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette Team
2 /5
★★☆☆☆

I bought self-adhesive labels for my daughter and unfortunately they don't wash out.

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Alice
Translated review
Answer from Petit-Fernand
Hello Alice, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. I invite you to write to us at [email protected] Good day, The C-MonEtiquette team ? Please note: garment stickers are to be affixed to the garment's care or brand labels, not directly to the fabric.
3 /5
★★★☆☆

I didn't like the labels, I don't know how much they cost but there are pieces of clothing that don't have large labels so you have to put them on the clothing and it says they come off if they are directly on the garment.

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Elisabet Sanchez Ruiz
Translated review
Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry to hear about the problems with your labels. I invite you to send us an e-mail to [email protected] so that we can solve it as soon as possible. Have a nice day, Gloria
2 /5
★★☆☆☆

Nice label. Mes does not fit after washing disappointed

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Léa
Translated review
Answer from Petit-Fernand
Hello Léa, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
2 /5
★★☆☆☆

The labels received are not identical to the order (small unicorn logo missing).

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Laetitia Barros
Translated review
Answer from Petit-Fernand
Hello Laetitia, Thank you for your message. We are very sorry that the products did not meet your expectations. Please do not hesitate to contact us at [email protected], enclosing photos of non-conforming products along with the order number. Best regards Elena
3 /5
★★★☆☆

Very good quality products. Delivery time not respected. Unreachable by phone. Only automatic replies to email requests.

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Tom B.
Translated review
Answer from Petit-Fernand
Hello Tom, I'm sorry that our after-sales service did not meet your expectations. We are committed to providing our customers with the best possible support. Please do not hesitate to contact us at [email protected] if you have a complaint. Good day Elena
2 /5
★★☆☆☆

We ordered 2 water bottles for the children. One arrived with a broken cap in the packaging. And the other had its cap broken the following week without any obvious shock... fragile then...

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Alice Brunet-moret
Translated review
Answer from Petit-Fernand
Hello Alice, Thank you for your message. We are very sorry that the products did not meet your expectations. Please do not hesitate to contact us at [email protected], enclosing photos of non-conforming products along with the order number. Best regards Elena
3 /5
★★★☆☆

They came quickly and were amazingly pretty but after two washes they have come off - followed the instructions went to the website to be told they don't stick directly to the clothes ..... their promo videos show them ironing them directly onto clothes so very annoyed at their misleading advertising £28 wasted

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Charlotte
Answer from Petit-Fernand
Dear Charlotte, Thank you for choosing Petit-Fernand! I am sorry that the labels do not stick properly, it is not normal. I invite you to contact us via email at [email protected], indicating your order number and attaching photos of the labels that come off. Best regards, Elena P.S. The stick-on clothing labels are meant to be glued on the washing or brand labels, not directly on the fabric.
2 /5
★★☆☆☆

I'm not satisfied, the labels don't stick to any of the clothes. I have a power station, so there's a lot of steam, but once it cools down, the label comes off.

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Maria Machado
Translated review
Answer from Petit-Fernand
Hello Maria, Thank you for your message. We are very sorry that the products did not meet your expectations. Please do not hesitate to contact us at [email protected], enclosing, along with the order number, photos of non-conforming products. Best regards Elena
3 /5
★★★☆☆

The labels are very beautiful and of good quality, the only fault is to have an iron without temperature settings, so the labels do not hold, I borrowed an iron with settings and despite that after several runs in the machine some peel off in the corners .... No greaseproof paper supplied with my first order, a small detail but one that raises questions about follow-up....

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Mathilde
Translated review
Answer from Petit-Fernand
Hello Mathilde, Thank you for your message. We are very sorry that the products did not meet your expectations. Please do not hesitate to contact us at [email protected], enclosing photos of non-conforming products along with the order number. Best regards Elena
3 /5
★★★☆☆

Order received incomplete and impossible to contact customer service. Otherwise, the products are great

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Delphine
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Answer from Petit-Fernand
Hello Virginie, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your full order, so please make a complaint to [email protected] Good day, Elena
3 /5
★★★☆☆

Very nice and veloca but the packaging was completely in pieces too bad

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Giulia M.
Translated review
Answer from Petit-Fernand
Dear Julia, Thank you for your message. We are very sorry that the products do not meet your expectations. Please do not hesitate to contact us at [email protected], attaching, along with the order number, photos of the nonconforming products. Kind regards, Elena
3 /5
★★★☆☆

For the first time I am a little disappointed, labels very difficult to detach but especially some have not held on business (barely 1 week) Otherwise the deadlines, delivery always top ultra fast.

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Anonyme
Translated review
Answer from Petit-Fernand
Hello, Thank you for your message. We are very sorry that the products did not meet your expectations. Please do not hesitate to contact us at [email protected], enclosing photos of non-conforming products along with the order number. Best regards Elena
3 /5
★★★☆☆

I order self-adhesive labels for clothes every year, but they deteriorate quickly when washed, which is a pity. Best regards.

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Eric Quéméneur
Translated review
Answer from Petit-Fernand
Hello Eric, Thank you for your message. We are very sorry that the products did not meet your expectations. Please do not hesitate to contact us at [email protected], enclosing photos of non-conforming products along with the order number. Best regards Elena
3 /5
★★★☆☆

The labels are very pretty. However, they don't hold up well on clothing. After only one machine wash (30°), the labels are half off! I'm a bit disappointed... let's see if the hold on objects is better!

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Lisa.p
Translated review
Answer from Petit-Fernand
Hello Lisa, Thank you for your message. We are very sorry that the products did not meet your expectations. Please do not hesitate to contact us at [email protected], enclosing photos of non-conforming products along with the order number. Best regards Elena
3 /5
★★★☆☆

I accidentally bought the wrong decals, when I emailed you and asked if I could change it quickly, that was no longer possible. Very unfortunate Well, the decals are on the dresser and the kids can no longer enjoy them.

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Guest
Translated review
Answer from Petit-Fernand
Dear Ikrame, Thank you for your message and the interest shown in our products. I am sorry that you had a bad experience with our brand. I invite you to send us an email to [email protected] so we can solve it as soon as possible. Have a nice day, Gloria
3 /5
★★★☆☆

I never received the labels. It seems to be a postal misunderstanding. But I paid for them, and after the first very cordial response, now it's already two times that I've asked how to do it and they don't answer me anymore.....

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Manuela P.
Translated review
Answer from Petit-Fernand
Dear Manuela, Thank you for choosing Petit-Fernand! I am sorry that you did not receive your order, we have put it back into manufacture and sent it back. We hope you will receive it soon! Good day, Elena
3 /5
★★★☆☆

The labels are beautiful. But in one day, one has already peeled off (although I followed the procedure to the letter)...I'm waiting to see if the others follow the same path.

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Sophie V.
Translated review
Answer from Petit-Fernand
Hello Sophie, Thank you for your message. We are very sorry that the products did not meet your expectations. Please do not hesitate to contact us at [email protected], enclosing photos of non-conforming products along with the order number. Best regards Elena
3 /5
★★★☆☆

Very cool labels but they took more than a week to arrive

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Guest
Translated review
Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry for the wait and that you did not receive your order in time. Have a nice day, Gloria
3 /5
★★★☆☆

Mindful of my excellent experience two years ago, I turned to Petit Fernand for the second time for adhesive labels. This time, however, something didn't work because although I received an email on October 3 notifying me that my order had been shipped, to date, after 11 days, it has still not arrived. They say it's not up to them but I paid them, not the postal service. Let's see when they arrive

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Raffaella
Translated review
Answer from Petit-Fernand
Dear Raffaella, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected], and we will respond as soon as possible. Good day, Elena
3 /5
★★★☆☆

After a mishap, it seems postal, they contacted me again to deliver the missed arrival

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Ale
Translated review
Answer from Petit-Fernand
Dear Ale, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected], and we will respond as soon as possible. Good day, Elena
3 /5
★★★☆☆

The labels do not peel off the plastic and it is bad enough that they can only be ironed on the label itself.

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Guest
Translated review
Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry to hear about the problems with your labels. I invite you to send us an e-mail to [email protected] so that we can solve it as soon as possible. Have a nice day, Gloria
2 /5
★★☆☆☆

The labels are single-use, they come off in the first wash, I'm disappointed I found everything in my washing machine drum. I'll take back the ones that can be ironed.

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Coralie Carlin
Translated review
Answer from Petit-Fernand
Hello Coralie, Thank you for your message. We are very sorry that the products did not meet your expectations. Please do not hesitate to contact us at [email protected], enclosing photos of non-conforming products along with the order number. Best regards Elena
2 /5
★★☆☆☆

I had a bad experience with the after-sales service, which was of no help to me despite my requests. Offering to contact me myself without giving me the information I needed doesn't seem worthy of being called "service"...since, in short, I was told to manage on my own...

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Nathalie Laukes
Translated review
Answer from Petit-Fernand
Hello Nathalie, I'm sorry that our after-sales service did not meet your expectations. We are committed to providing our customers with the best possible support. Please do not hesitate to contact us at [email protected] if you have a complaint. Good day Elena
2 /5
★★☆☆☆

Very nice but they come off in every wash and I have a hard time getting them to stick to my clothes. I have to stick them on the labels to get them to stay on.

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Xiomara Rodriguez
Translated review
Answer from Petit-Fernand
Dear Xiomara, We are sorry to hear that your labels are peeling off. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Have a nice day, Gloria
2 /5
★★☆☆☆

I'm not questioning the labels, but the labels arrived well after my son's stay was over.

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Gwenola Orieux
Translated review
Answer from Petit-Fernand
Hello Gwenola, I'm sorry you received your order late. Please do not hesitate to contact us at [email protected] if you have any complaints. Good day, The C-MonEtiquette team
3 /5
★★★☆☆

I give only 3 stars, not so much for the products which are good, but for the service: in the previous order the transparent labels matched with the shoe labels did not arrive, in this order the courier , not finding me , left the package outside the gate. More care should be taken in these aspects

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Clara
Translated review
Answer from Petit-Fernand
Dear Clara, Thank you for your feedback as well as suggestion, which we will certainly take into consideration to improve the shipping aspect. Kind regards, Elena
2 /5
★★☆☆☆

Unfortunately I am very disappointed in the product... I wanted to love the stick on clothes labels as they seemed to be of such great quality, however they were not... After applying them following instructions to the letter, only one wash a 30 degrees was enough to unstick them off the clothes label... I am not impressed and I won't buy again. I guess instead of pretty labels I will just have to carry on using a permanent marker. Malheureusement très déçue par ce produit que j'avais vraiment envie d'aimer. Le design bien que magnifique et la qualité ayant l'air bonne, les autocollants pour vêtements n'ont malheureusement pas supporté un cycle de lavage à 30 degrés et ce sont quasiment tous décollés malgré des instructions d'application suivies à la lettre. Vraiment dommage et décevant, je n'achèterai plus vos produits et continuerai à utiliser un marqueur indélébile à la place.

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Emilie
Answer from Petit-Fernand
Hello, thank you very much for shopping with petit-fernand! We are sorry to hear that you have problems with the stickers. This is not normal and therefore we invite you to contact our customer service for assistance: [email protected] ! Thank you very much ! Kindly, Marylin
3 /5
★★★☆☆

I'm disappointed because the labels don't stay on the clothes even without washing. 22 were stuck 9 did not stay. It's a shame.

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Elodie Osseux
Translated review
Answer from Petit-Fernand
Hello Elodie, Thank you for your message. We are very sorry that the products did not meet your expectations. Please do not hesitate to contact us at [email protected], enclosing photos of non-compliant products along with the order number. Best regards Elena
2 /5
★★☆☆☆

Labels peel off after just 15 days

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Camille Malandain
Translated review
Answer from Petit-Fernand
Hello Camille, Thank you for your message. We are very sorry that the products did not meet your expectations. Please do not hesitate to contact us at [email protected], enclosing photos of non-compliant products along with the order number. Best regards Elena
2 /5
★★☆☆☆

Some Faulty Labels

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Gema Salinas
Translated review
Answer from Petit-Fernand
Good morning Gema, Thank you for choosing Petit Fernand ! We are sorry to hear about the problems with your labels. I invite you to send us an e-mail to [email protected] so that we can solve it as soon as possible. Have a nice day, Gloria
2 /5
★★☆☆☆

Very good quality labels and a good customer service provided, highly reccomended

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Monika K.
Answer from Petit-Fernand
Hello Monika, thx for your nice message. We are happy to hear that you are happy, but why only 2 stars ? -:) Kindly, Marylin
2 /5
★★☆☆☆

It's a real shame, because they're very nice bottles, but the drinking opening and cap are not suitable for small children. I had read the whole product description before buying. Sincerely

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Florence Lalloyer
Translated review
Answer from Petit-Fernand
Hello, I'm sorry that our products did not meet your expectations. Please do not hesitate to contact us at [email protected] if you have any complaints. Good day Elena
3 /5
★★★☆☆

Writing too small

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Annamaria T.
Translated review
Answer from Petit-Fernand
Dear Annamaria, Thank you for your message. We are very sorry that the products do not conform to your expectations. Please do not hesitate to contact us at [email protected], attaching, along with the order number, photos of the nonconforming products. Kind regards, Elena
3 /5
★★★☆☆

The stickers are great ... but they take a long time to arrive ... my order was from Spain and it took a long time but they did not arrive on time ...

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Cristina Pérez Torío
Translated review
Answer from Petit-Fernand
Dear Cristina, Thank you for choosing Petit-Fernand! We are sorry for the wait. Indeed, we have a delivery time of 2 to 6 working days. Have a nice day, Gloria
3 /5
★★★☆☆

I expected something else

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Guest
Translated review
Answer from Petit-Fernand
Dear, Thank you for choosing Petit-Fernand! I am sorry you had a bad experience with our brand. I invite you to send us an email to [email protected] so we can solve it as soon as possible. Have a nice day, Gloria
3 /5
★★★☆☆

3rd booklet, so happy, but on the last one the iron-on labels come off.

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Elodie Labelle Plecis
Translated review
Answer from Petit-Fernand
Hello Elodie, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
3 /5
★★★☆☆

Labels come off

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Guest
Translated review
Answer from Petit-Fernand
Hello Elodie, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team