/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I paid immediately, but I have been waiting for the goods for almost a month. I wrote 3 emails to customer service. None of them were answered. What can I say...I'm disappointed & of course I can't recommend it to anyone.
Helene B.
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Answer from
Petit-Fernand
Hello Ms. Balazs, it's great that we can talk to you this way. We have been trying to reach you for days - obviously your email inbox is full! As you did not open a customer account when you placed your order, we do not have your telephone number. Please send us an email or a Pn on Facebook or Instagram with your phone number immediately or call us back on +33 9 72 62 07 22. Thank you, Maïté from Esistmeins
1/5
★☆☆☆☆
Unfortunately, no item arrived. A buyer protection case has also been opened with PayPal. The retailer put me off, but I would like to wait until date X and then get in touch again. Too bad I was looking forward to the stickers.
Anonymus
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Answer from
Petit-Fernand
Hello, thank you for sharing your experience with us. As already discussed in personal messages, your shipment is on its way. Once again, we ask for your understanding that we have no influence on the delivery times of the German postal service. We very much hope that your delivery will arrive soon and will of course continue to be available for you. With kind regards from France, Maïté from Esistmeins customer service
1/5
★☆☆☆☆
My goods are still not there ordered on 15.7 and should have been on the way for about a week, too bad
Melanie K.
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Answer from
Petit-Fernand
Hello Mrs. Kettnitz, thank you for your message. We are very sorry that you have been waiting a long time for your order. Our customer service team will be happy to help you and provide you with information about the whereabouts of your order. I will write you an email so that we can find a solution together. With kind regards from Bordeaux, Maïté from Esistmeins
1/5
★☆☆☆☆
I've been waiting two weeks for my order, I received the amount and I don't know anything else, they don't answer my phone or a message I sent, really lousy.
Sandra Hb
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Answer from
Petit-Fernand
Good morning Sandra, I apologize for the inconvenience. If you have sent us an email, we will respond shortly to find a solution to your problem and to locate your order as soon as possible. Have a nice day, Maialen