/10
★★★★★
based on 125758 reviews published
★★★★★
based on 125758 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Order never received after one month of waiting!!!! However, their site clearly states that they have a 48-hour lead time for the manufacture of personalized products and then a +1 day lead time for priority postal delivery. I contacted them several times and the only answer I got was that I had to wait again!!!! My daughter started school two weeks ago! We'll have to see if they'll be kind enough to give me a full refund!!!! What's more, I asked them for the tracking number of the order to find out where it is once the post office has received it, but no reply! Don't expect any order tracking, only messages telling you to wait and wait! Good customer service: The full refund of my order is pending due to a postal error!
Lydia
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Answer from Petit-Fernand
Hello Lydia Thank you for sharing your opinion We are sorry for the inconvenience, indeed we can either return the order or refund you, I invite you to write to us at [email protected] with your order number See you soon, Melina
3
/5
★★★☆☆
Nothing to say about the products themselves, but the delivery tracking leaves something to be desired. We know that our parcel has been dispatched but we don't know when it will be delivered, and above all we can't track the delivery.
Lejonc
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Answer from Petit-Fernand
Hello Aurélie I'm sorry you haven't received your order, indeed it is indicated with the tracking number that the order has been delivered since 04/09 If you haven't received it I invite you to write to us at [email protected] Good day, Melina
2
/5
★★☆☆☆
1 month later, I still haven't received the entire order... the labels are great, but for the gourd, the name and surname aren't even centered... it's just a detail, but at 20 euros a gourd... I'm still waiting for the lunch box, out of stock...
Cécile Gallot
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Answer from Petit-Fernand
Hi Cécile We're sorry, we'll send you the turquoise lunchbox as soon as possible. Have a nice day, Melina
2
/5
★★☆☆☆
The delivery was on time as promised and the look is also very nice. My daughter was delighted. Now the BUT... the textile stickers and also the iron-on ones came off after just one or two washes, despite following the instructions. So completely useless for labeling clothes. So I won't be ordering from them again.
An
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We are sorry that you have a problem with the labels. The quality of our products is very important to us and we send out large quantities. This is very unusual and should not happen. We invite you to contact our customer service so that we can help you. Mfg, Marylin
3
/5
★★★☆☆
I placed the order in July, but despite two different shipments (the first in July and the second in August), the goods never arrived! At least I was reimbursed for the expense incurred, however, in the meantime I lost two months and for my daughter school started without those materials....
Enrico C.
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Answer from Petit-Fernand
Good morning Enrico, Thank you for your comment. We are very sorry that neither the first mailing (in which the house number was unfortunately missing) nor the second one with the correct address was delivered. Perhaps there was a problem at the sorting level or with the postal center. We hope to see you again in the future on Petit-Fernand. Sincerely Catherine
3
/5
★★★☆☆
The label is difficult to remove from the booklet and the delivery time is a little long.
Loren
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Answer from Petit-Fernand
Hello Loren Thank you for sharing your opinion. Don't hesitate to contact us at [email protected] if you have any concerns about your labels. Good day, Melina
2
/5
★★☆☆☆
Bottle not suitable for a 3-year-old. The opening system, whether for the stopper or the drinking spout, requires a lot of strength... As a result, he can't be autonomous with his gourd. Too bad...considering it's a child's model! What's more, the stopper broke after a week...the sturdiness needs to be reviewed! In short, I'm disappointed with this purchase...
Virginie
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Answer from Petit-Fernand
Hello Virginie Thank you for choosing C-MonEtiquette. We are sorry that you are not satisfied with the quality of the gourd. Please write to us at [email protected] if you would like us to send you another stopper. Good day, Melina
2
/5
★★☆☆☆
Extremely disappointed with the delivery time, the site advocates shipment in 48h maximum, I ordered on a Sunday, so I expected shipment on Wednesday at the latest and my order was shipped on Monday of the following week. I received it two days later, on the Wednesday of the new school year, which is a lesser evil, but I've only ordered twice, and I've had the same problem twice. After-sales service reimbursed me for the shipping costs, and was kind but without any real solution.
Marine Rocton
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Answer from Petit-Fernand
Hello Marine Thank you for sharing your opinion, we're really sorry about this problem. Have a nice day, Melina
3
/5
★★★☆☆
It's a pity that the manufacturing + delivery time took more than a week... Contrary to what was advertised on the site. I had chosen this site for its speed... Disappointment?
Virginie Lapeyronie
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Answer from Petit-Fernand
Hi Virginie, I'm sorry you received your order late, but please don't hesitate to contact us at [email protected] if you have any complaints. Good day, The C-MonEtiquette team
2
/5
★★☆☆☆
Very nice labels, but they don't wash well even though I followed the instructions well. I see myself putting labels back on every time I wash, so I'm not satisfied at all.
Mlle Marion Vivier
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Answer from Petit-Fernand
Hello Marion, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
2
/5
★★☆☆☆
Thankyou for sending me my iron on name labels I have washed the uniform with the iron on labels twice and they have come of the uniform
Kirsty O.
Answer from Petit-Fernand
Dear Kirsty, thank you very much for ordering with Petit-Fernand UK! We are sorry to hear that you have problems with our labels. This should not happen and we invite you to send us a e-mail to [email protected] in order to help you. Kindly, Marylin
3
/5
★★★☆☆
Out of 3 orders placed between July 21 and the end of August, the last 2 were delivered promptly, whereas the July 21 order was delivered more than a month later. However, the person I spoke to on the phone at the end of August quickly sorted out the problem and this is the 1st time I've had a delivery problem.
Chantal Hugonnenc
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Answer from Petit-Fernand
Hello Chantal Thank you for sharing your opinion. We do our best to resolve delivery problems as quickly as possible. Good day, Melina
2
/5
★★☆☆☆
I still haven't received my parcel and I haven't heard from you.
Chloe Hertig
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Answer from Petit-Fernand
Hello Chloé Your order has been reshipped and should be ready shortly.
3
/5
★★★☆☆
Longer than usual delivery time
Alizee Vojinovitch
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Answer from Petit-Fernand
Hello Alizee, Thank you for sharing your opinion. We're sorry, we're trying to reduce our lead times at the moment. Have a nice day, Melina
3
/5
★★★☆☆
Good morning, I am a loyal customer: I had already ordered twice last year and was fully satisfied with the quality of the labels and the very fast service. This year I cannot say I am as satisfied: the service is always impeccable, the graphic rendering of the product in line with the images on the site and with the best expectations, but the thermoadhesive labels (unlike those of last order) come off. Despite ironing carefully and pressing well over the recommended 12 seconds with the sheet given in the package and waiting at least 2 days before using the garment, no way: the labels do not stick. I thought it was a fluke, but I have already almost finished the package.
Sabrina A.
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Answer from Petit-Fernand
Good morning Sabrina, Thank you for your feedback. We are sorry to hear that you have problems with your labels, I kindly ask you to send me photos of the labels coming off or the spot where you had attached them to check with the quality service and offer you a suitable solution. The address to send them to is [email protected] Thank you very much Caterina
2
/5
★★☆☆☆
ONE OF MY CHILDREN IS MISSING A LABEL
Alexandra Petel
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Answer from Petit-Fernand
Hello Alexandra We will contact you regarding this incomplete order.
2
/5
★★☆☆☆
A product missing from the parcel and not even any relative information. Difficult to get an answer. Package still missing
Allison Tastet
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Answer from Petit-Fernand
Hello Allison We have been effectively out of lunchbox, so we will send you the lunchbox as soon as it is restocked, but if you don't want to wait until the beginning of the week, we can reimburse you for this product, so don't hesitate to write to us at [email protected] Good day, Melina
3
/5
★★★☆☆
Error in the first delivery product that was not for me Product pretty but not exceptional for the price
Elodie Crombez
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Answer from Petit-Fernand
Hello Elodie Thank you for sharing your opinion Good day, The C-MonEtiquette team
3
/5
★★★☆☆
The labels are beautiful! The self-adhesive labels hold perfectly. But the iron-on labels come off after the first wash... too bad!
Florence
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Answer from Petit-Fernand
Hello Florence, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
3
/5
★★★☆☆
Nothing to say about the labels, they're great, but as far as the bottles are concerned, I don't find them very practical. They're very pretty, but the capacity isn't very big, and above all the caps aren't very easy to use for the little ones. And it's a pity you have to buy another cap for the colored bottle. A bit disappointed.
Une Maman
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Answer from Petit-Fernand
Hello Madam Thank you for sharing your opinion, as indicated on the site our bottles are 350ml Good day, The C-MonEtiquette team
3
/5
★★★☆☆
Disappointed with the result, i took the kindergarten pack because it's my son's first, and in the end the labels with the iron don't hold they fall off after the first wash at 40° and sometimes they haven't even had time to go in the machine that they don't hold anymore. Self-adhesive labels hold up better, which is why I give them 3 stars. I really wouldn't have paid so much for labels if I'd known they wouldn't hold up, and also for the time it took my mom to do all the laundry!!!!
Virginie Penin
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Answer from Petit-Fernand
Hello Virginie, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
2
/5
★★☆☆☆
Hello, I'm satisfied with the gourd and the shoe labels, but I'm not at all happy with the thermo-adhesive clothing labels. On the 1st wash, the labels came off, even though I did everything right. I'm disappointed by this
Marie Jouty
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Answer from Petit-Fernand
Hello Marie, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
2
/5
★★☆☆☆
The clothing labels don't stick at all with the iron, so 3/4 of the booklet is unusable.
Nancy Demouveaux
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Answer from Petit-Fernand
Hello Nancy, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming unstuck, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
2
/5
★★☆☆☆
The iron in labels looked great and i was very excited, however once i came to wash my sons trousers the labels peeled out of the garments. Really not fit for purpose.
Warrington R.
Answer from Petit-Fernand
Hello, thank you very much for your interest in our products. We are happy you received your order, but unhappy that you had problems with the labels. This is very unusual and we invite you to contact our customer service by e-mail to: [email protected] for further assistance. Kindly, Marylin
3
/5
★★★☆☆
I've been ordering back-to-school labels for my children for 4 years now, and so far I've had nothing to complain about in terms of labels and service. But this time I'm not satisfied with the clothing labels. It's impossible to remove them easily from the notebook. They're more "plasticized" to be, perhaps, more solid, but to be honest, the previous ones were very good and it didn't take 5 minutes to peel off a label. We chose this solution because it was quick and easy. I ended up using the few iron-on labels I'd ordered... Almost simpler and faster ...
Jennifer Cartier
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Answer from Petit-Fernand
Hello Jennifer, I'm sorry your labels aren't die-cut properly, that's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
3
/5
★★★☆☆
No problem with the labels, which were correct and of good quality. On the other hand, for the metal bottles, we had the unpleasant surprise of having broken the cap. As a result, it no longer closes hermetically. I'm sure the bottle isn't "made" to fall over, but I'm disappointed when the cap breaks and doesn't close after the 1st shock.
Marjo 44
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Answer from Petit-Fernand
Hello Please contact our customer service so that we can send you a new cork. Thank you and have a nice day, Melina
3
/5
★★★☆☆
Still not received, they sent me another one, I'm waiting, but I know they're great products.
Chloe Gaillard
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Answer from Petit-Fernand
Hello Chloé We are sorry for the delay in shipment Good day, Melina
2
/5
★★☆☆☆
Very poor quality heat-seal labels. They don't stick.
Virginie Mancini
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Answer from Petit-Fernand
Hello Virginie Thank you for sharing your opinion, I'm sorry your labels are coming off. If the problem persists, please write to us at [email protected] See you soon, Melina
3
/5
★★★☆☆
3 stars because part of it is very satisfactory, in particular the self-adhesive labels for clothes. However, 3/4 of my son's clothes have been put on iron-on labels and now it's a disaster! They almost all come off and I find some in the machine, even though I followed the instructions and they seemed to stick well at the start! Disappointed by the iron-on labels I also ordered a personalized bag, which was perfect. Delivery was rather quick in a rush period, I think, with the start of the new school year! All in all, I'd recommend the self-adhesive labels, but not the iron-on ones!
Caroline
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Answer from Petit-Fernand
Hello Caroline, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
3
/5
★★★☆☆
I bought a personalized water bottle for my son's first day of kindergarten. Very pretty, but the drinking spout is screw-on and not pull-on, too difficult to use for his age. A bit disappointed as I need to find another one for when he's older. It would have been useful to point this out
Mayé
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Answer from Petit-Fernand
Hello Mayé Thank you for sharing your opinion, I'm sorry you're experiencing a problem with our corks, if the problem persists I invite you to write to us at [email protected] with the order number See you soon, Melina