/10
★★★★★
based on 125757 reviews published
★★★★★
based on 125757 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
On the site, the announced order processing time is 48 hours, but as soon as my order was validated, I received an e-mail warning me that the order processing time had been extended. I think that this practice comes close to misleading advertising, and I sent an e-mail to customer service, which to this day remains unanswered. In the end, I received my order in over a week.
Clothilde Cauvet
Translated review
Answer from Petit-Fernand
Hello Clothilde Yes, it takes about 48 hours to make, unfortunately there has been a slight delay recently, for which we apologize. Good day, Melina
3
/5
★★★☆☆
I have always been satisfied with the labels for the past 4 years, but this time, when printing, the precutter had a problem on a set of 100 labels. I had to cut the transparency myself, otherwise it wouldn't come off.
Lore
Translated review
Answer from Petit-Fernand
Hello Lore, Thank you for sharing your opinion. I'm sorry you received the labels in this condition, please email us at [email protected] and tell us which labels arrived defective so that we can send them back to you as soon as possible. See you soon, Melina
3
/5
★★★☆☆
The products are as expected. The delay was longer than announced on the site (in Covid period it's understandable), please indicate the right delays. Very disappointed by the hand-written message card, with sloppy handwriting, the message is not complete... There's no point in offering the service, even if it's free.
Nait Ouhmane Sonia
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Answer from Petit-Fernand
Hello Madam Thank you for sharing your opinion, we are sorry for this inconvenience and wish you a good day. Please do not hesitate to make a complaint at [email protected] See you soon, Melina
3
/5
★★★☆☆
My order was incomplete. Fortunately, they sent me back the missing item I was waiting for.
Marika Lopes
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Answer from Petit-Fernand
Hello Marika We are very sorry and will send you the missing bag. Have a nice day, Melina
2
/5
★★☆☆☆
It says 48h shipping but it wasn't the case, I had to wait a week. As luck would have it, the shipment was made the day I called. The reason I placed my order with this site was because I needed it fast, but that was not the case... disappointed.
Julie
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Answer from Petit-Fernand
Hello Julie, Thank you for sharing your opinion. We're sorry you've had a delay in receiving your order, but at this time of year we try to be as quick as possible. Good day, Melina
3
/5
★★★☆☆
Good quality pouch and very pretty, but delivery is a bit tricky...order placed 13 days before my son's birthday and received 2 days after the birthday, even though it was the gift for the guests. In short, my guests left with nothing, I have the bags at home and I don't know what to do with them. I sent an email on August 4 to reassure myself and to find out exactly if I had the pouches for the big day and they replied that I did, so we'll just have to see about delivery times or tell customers the real days they need to place their order before it arrives.
Maria Ferrusola
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Answer from Petit-Fernand
Hello Maria Thank you for sharing your opinion, we are very sorry for the delay, if you would like a commercial gesture I invite you to write to us at [email protected] so that we can find a solution See you soon, the C-MonEtiquette Team
3
/5
★★★☆☆
My daughter is nearly 4 and it's difficult for her to manipulate the cap, which is quite hard to open and close.
Méryl Le Fur
Translated review
Answer from Petit-Fernand
Hello Meryl, Thank you for sharing your opinion about the isothermal gourd. If you have a problem with the cap, please write to us at [email protected] Good day, Melina
3
/5
★★★☆☆
The delivery time was much longer than in any other year. The kit is really too small for the price. I love the labels as I do every year.
Emilie Legros
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Answer from Petit-Fernand
Hello Emilie, Thank you for sharing your opinion, we're sorry you're disappointed with some of our products, we do our best. Good day, Melina
2
/5
★★☆☆☆
I usually order and never have any problems, I'm very happy, but this year I'm rather fed up with the quality of the labels... they don't detach properly from the backing (they tear or stick very well and everything comes with them...) and the mini labels for the pens are illegible! In short, disappointed...
Laura Bartolini
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Answer from Petit-Fernand
Hello Laura Thank you for sharing your opinion. We are sorry, we will send you back your labels. Please contact us by email at [email protected] Good day, Melina
3
/5
★★★☆☆
Correct delivery times. Parcel tracking problem with La Poste (no information) Delighted with the cans (good quality and nice design) Good presentation of the labels and nice rendering, practical (notebook) Stickers not easy to peel off. I had imagined textile labels in another material (fabric), but the fact that it only sticks to the label is a problem for me, as children can't stand labels on clothes and I remove them all. As a result, I'm not sure where to stick the textile labels. I'm thinking of buying either a textile ink pad or fabric labels to stick on the inside of the garment.
Na
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Answer from Petit-Fernand
Hello Naomi, Thank you for sharing your opinion. We're sorry, but we do specify on our website that the garment stickers are to be stuck on the care and/or brand labels of the garments and not directly on the fabric. Have a nice day, Melina
3
/5
★★★☆☆
The 1st kit I ordered was badly printed... so I signedale6ey the site sent me back a 2nd free kit (better printing, but very average on the sides). Decueque the self-adhesive clothing labels can only be put on the fabric labels and not on the textile itself.
Élodie Lelot
Translated review
Answer from Petit-Fernand
Hello Elodie, Thank you for sharing your opinion. Indeed, due to a quality error on the kits, we have sent you another one. Good day, Melina
3
/5
★★★☆☆
I asked to put a happy birthday message on my order of cans and it wasn't done. When I opened the package there was nothing mentioned about it.
Kady Somé
Translated review
Answer from Petit-Fernand
Hello Kady We are very sorry that this information was not taken into account on your order. Good day, The C-MonEtiquette team
2
/5
★★☆☆☆
I ordered 70 adhesive labels for my daughter's first day at school on August 4th. 10 arrived in a letter today. I can't tell whether the rest will arrive, as it came by letter without tracking. I now have to label my daughter's documents differently. I certainly won't be ordering a second time. I am very disappointed.
Christina H.
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Answer from Petit-Fernand
Hello, Thank you for your order at Esistmeins.de! We regret that there were problems with your delivery. This is not normal and we invite you to contact our customer service for help at: [email protected]! Mfg, Marylin
3
/5
★★★☆☆
I'm used to your labels, but I'm disappointed with the latest delivery... Labels badly cut and difficult to detach...
Sonia K
Translated review
Answer from Petit-Fernand
Hello Madam, Thank you for your message. I'm very sorry to hear that you're having problems with your labels. So that I can help you, would it be possible for you to send us an email at [email protected] ! Good day, Maialen
2
/5
★★☆☆☆
I was very happy with the products when I received them: a gourd, a pouch and labels for clothes. I ordered them for my daughter's first day of school. After only a few days, the gourd slipped out of my 3-year-old daughter's hands and fell to the ground. It's badly damaged and the paint is peeling. I'm disappointed by the quality and will probably buy another one for the new school year. It's a shame.
Camille
Translated review
Answer from Petit-Fernand
Hello Madam, Thank you for your message. I'm very sorry to hear that you're having trouble with your gourd. So that I can help you, would it be possible for you to send us an email at [email protected] ! Good day, Maialen
3
/5
★★★☆☆
We have ordered clothing labels before from Petit Fernand and we were very happy with them. Petit Fernand appear to have changed the process or the supplier and the new labels are horrible. They are now covered with some kind of film and it is extremely difficult to remove them from the book they come in. Please go back to how they were because this new shiny film is a real nightmare. **UPDATE** Thank you for coming back to us so promptly. We will reach out directly to the customer service team.
Nico K.
Answer from Petit-Fernand
Hello, We thank you for buying with Petit-Fernand UK! We are sorry, that you had problems with the labels. We did not change supplier or labels, we do indeed improve them. Sometimes it can happen, that they are not cut out right and we apologize if this was your case. It is very rare though and should not happen. We invite you to contact our customer service for help by e-mail to: [email protected] ! Thank you very much ! Wishing you a lovely day, kindly, Marylin
3
/5
★★★☆☆
Unfortunately, a part was missing from the order, which has not yet been delivered (order was on 12.07.) The actual delivery took quite a long time and the link sent to track the delivery did not work (probably because the products come to France). Therefore only 3 stars. However, customer service responded quickly, friendly and adequately to inquiries and the complaint. The quality of the products (label stickers, drinking bottle and lunch box) is good as described. I have not yet tried whether the label stickers can withstand a wash cycle. Addendum from 18.08.: the missing part has still not been delivered.
Birte K.
Translated review
Answer from Petit-Fernand
Hello Mrs. Kallerhoff, Thank you for your order at Esistmeins.de and your message! We are pleased that you like the goods and that you are satisfied with our customer service. All orders are produced and dispatched within 48 hours. After that you have to expect 2 - 6 working days with the post office. However, in exceptional cases there may be delays and especially in times of Corona, it may be that the post office also takes a little longer. We apologize if there were any problems with your delivery and will do our best to deliver as quickly as possible to satisfy our customers. Thank you again for your order and have a nice day! Mfg, Marylin
3
/5
★★★☆☆
The labels don't stick very well...even on heat-resistant fabrics...
Mme Gomado Fleur
Translated review
Answer from Petit-Fernand
Hello Fleur, Thank you for sharing your opinion. If your labels come unstuck, please write to us at [email protected] so that we can find a solution. See you soon, Melina
3
/5
★★★☆☆
Fast delivery. Average quality, however. The little canvas bag washed out in the first wash. And poor customer service.
Marion
Translated review
Answer from Petit-Fernand
Hello Marion, thank you for sharing your opinion. If you have a problem with the canvas bag, please contact our customer service department at [email protected] so that we can find a solution 🙂 See you soon, Melina
3
/5
★★★☆☆
The gourd's lid broke on first impact. And yet it didn't fall off at all. The rest is as I expected
Olivia Cortay Rabot
Translated review
Answer from Petit-Fernand
Hello Olivia, thank you for sharing your opinion. Concerning the bottle cap, if you wish to make a complaint, you can do so at [email protected] Good day, Melina
3
/5
★★★☆☆
Hello, I have been ordering for several years now. I have always been satisfied. This year, the order was received promptly as usual. However, the quality of the stickers is not good, they are very difficult to remove from the original backing and are already a little damaged even before I stick them on the objects. In a word, disappointed!
Delphine Noel
Translated review
Answer from Petit-Fernand
Hello Delphine, Thank you for sharing your opinion. We're sorry that the labels don't peel off properly. If the problem persists, don't hesitate to write to us at [email protected] so that we can replace them for you. Good day, Melina
3
/5
★★★☆☆
The stickers look great and, so far, have held up really well. However, it is a disaster to get the stickers out of the booklet without them creasing or breaking....
Jenny
Translated review
Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We are sorry that you had a problem with the labels. This is not normal and should not happen. We invite you to contact our customer service by e-mail at: [email protected] ! Thank you very much! Mfg, Marylin
2
/5
★★☆☆☆
Here I can agree with some of the customers. It simply takes far too long, it's better to order here within Germany. Ordered on 29.07. and we are still waiting. I can't find a supplier where the tracking number is known under the tracking number sent. It might have made sense to send a tracking link to the customer rather than just a number. We can't say anything about the sticker quality yet.
Ru
Translated review
Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! All orders are dispatched within 48 hours and delivered within 2 - 6 working days. It can happen that there are delays due to a high number of orders or due to the post office. Especially in Corona times there are sometimes delays at the post office. Thank you for your understanding! Our customer service is very important to us and we do our best to ensure that the customer is satisfied. Mfg, Marylin
3
/5
★★★☆☆
Good service. Too bad there are shipping costs when I seem to have seen "free shipping".
Caroline Carton
Translated review
Answer from Petit-Fernand
Hello Caroline, Thank you for your message. Indeed, shipping is free for all orders containing only labels. Have a nice day, Maialen
3
/5
★★★☆☆
Everything great but the order takes a long time to arrive.
Monica Laloux
Translated review
Answer from Petit-Fernand
Dear Monica, Thank you for your message. Have you received your order? If you haven't received it yet, I invite you to write to us at [email protected]. Have a nice day, Maria.
2
/5
★★☆☆☆
A service that unfortunately can't meet the delivery times advertised on the site, and which sends out a three-day warning by e-mail once the order has been placed. It's a real shame. I live abroad and was passing through France, so I had arranged to receive these labels on time. But now I'm left with nothing because the order had to be cancelled, as the service didn't clearly give me the new delivery date. The refund was made and the after-sales service was reactive on this point, but that didn't solve the problem. Having been warned too late, I was unable to order elsewhere. So back to school without personalized labels. A big disappointment for my children who had spent time with me to personalize their labels. It would be enough to announce other deadlines, even temporarily, on the site to avoid disappointment. Reading the reviews now, I can see that I'm not the first and that this problem dates back a long way. The postal services can't be solely responsible. It's up to the site to be transparent and honest, but also to react and anticipate overcharges. No hard feelings and see you next time!
Al
Translated review
Answer from Petit-Fernand
Hello Madam, Thank you for your message. Please accept our sincerest apologies for the delay in your order. Sincerely, Maialen
2
/5
★★☆☆☆
The labels are very difficult to remove from the backing film and then tear.
Catharina S.
Translated review
Answer from Petit-Fernand
Hello Ms. Steinhäuser, Thank you for your order at Esistmeins.de! We regret that you are having problems removing your labels. This is not normal and should not happen. We invite you to contact our customer service at: [email protected] ! Thank you very much, mfg, Marylin
2
/5
★★☆☆☆
Received the bad labels I'm waiting for the new ones. To see if the delivery is fast, it's already been 15 days.
Delphine
Translated review
Answer from Petit-Fernand
Hello Sabine, Thank you for your message. I'm very sorry to hear that, so please send us an email at [email protected] so that we can give you more information about your order. Good day, Maialen
3
/5
★★★☆☆
I have placed several orders and it would be great if you could separate the "sticker booklets" by name individually. Or at least inform the customer that you are going to unify all the stickers in a single booklet (at no time is informed and I have sent emails to send them to me separately and still I have received all the stickers together in a single booklet). For example: if you order stickers for Jose, Carlos, Ana, Paula, Silvia and Felix, you don't know how they are going to arrive. You don't know how they will arrive (probably all together as they have arrived to me on all occasions). The best thing would be to have a booklet of stickers for each child; one with all the stickers for Jose, another with those of Carlos, another with those of Ana, and so on with those of all of them. I have bought them as gifts for several people and I have always had to tear the booklets, spoiling the detail (and leaving a very ugly presentation of the article). It would be great if you could inform the customer about how it will be sent or ask if the customer wants them separately, together (for example boys in one booklet and girls in another) or if they are indifferent (with an example to make it clear).
Alicia Álvarez Martel
Translated review
Answer from Petit-Fernand
Dear Alicia, Thank you very much for your message. Indeed, when there are several children in a single order, we do send them in different booklets, especially when they are packs of labels for each child. In your case, as there were only a few labels for each child, they were sent in a single booklet. For next time, if you wish to order few labels and have different booklets, I recommend that you leave a note in your order or send us a message to respect your request. Have a nice afternoon, Maria.
3
/5
★★★☆☆
I ordered all the stickers in the same color but then in the confirmation email they were listed differently. I didn't notice and that's how they arrived, green with light yellow lettering.
Loreto
Translated review
Answer from Petit-Fernand
Dear Loreto, Thank you for your message. I am sorry that your labels were not customized to your satisfaction. Have a nice evening, Maria.