/10
★★★★★
based on 125755 reviews published
★★★★★
based on 125755 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Disappointed because the order was missing Impossible to get customer service on the phone for a complaint, you have to go through the internet and wait for the processing times Commercial gesture for the error that must be claimed and minimal compared to the proposals offered at that time So the labels were received with a delay of more than a week and therefore arrived too late for my son's camp.
Pierre Cousin
Translated review
Answer from Petit-Fernand
Hello Pierre, Thank you for sharing your opinion. We are sorry, we have sent back the missing labels, we apologize for the inconvenience. Good day, the C-MonEtiquette team.
3
/5
★★★☆☆
Very nice lot, but slow delivery, arrived too late.
Patvalamesim
Translated review
Answer from Petit-Fernand
Hello Valentine, Thank you for sharing your opinion, we are sorry that you received your order late, we are working to improve our delivery times. Good day, Melina
3
/5
★★★☆☆
Beautiful rendering, the labels are perfect, but the waiting time justifies this mark.
Julie
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Answer from Petit-Fernand
Hello Julie, Thank you for sharing your opinion, we are sorry that you received your order late, we are working to improve our delivery times. Have a nice day, Melina
2
/5
★★☆☆☆
Unfortunately, the labels don't hold well. I ordered them for my son's bodysuits. Unfortunately, you have to sew them directly onto cotton. They came off again after 2 washes!
Jacqueline S.
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We are sorry that you had problems with your labels. This is very unusual and should not happen. We invite you to contact our customer service for assistance. Mfg, Marylin
3
/5
★★★☆☆
Termo-adhesive labels don't adhere well
Marie Fournier
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Answer from Petit-Fernand
Hello Marie, We're sorry that your labels don't stick well, if the problem persists I invite you to write to us at [email protected] Good day, Sarah
2
/5
★★☆☆☆
Spelling problems. I have sent an email but no reply.
Maltese Lydie
Translated review
Answer from Petit-Fernand
Hello Lydie, Thank you for sharing your opinion. I have just contacted you by email. See you soon, Sarah
3
/5
★★★☆☆
The gourd I bought is very good and very pretty, but I don't think there are enough motifs for the bottom of the labels and the shapes.
Maïté
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Answer from Petit-Fernand
Hello Maïté, Thank you for sharing your opinion. We take note of your comment. Good day, Sarah
2
/5
★★☆☆☆
I was pleased with the speed with which the labels were sent. However, it was very difficult to remove them from their backing. In addition, many of the labels do not show the family name. Finally, as soon as I put them in the machine for the first time, they peel right off.
Carole Alluaume
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Answer from Petit-Fernand
Hello Carole, We're sorry your labels are coming off, this is not normal, if the problem persists I invite you to write to us at [email protected] Good day, Sarah
3
/5
★★★☆☆
I had imagined the stickers to be smaller.
Birgit H.
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Answer from Petit-Fernand
Hello, Thank you for your order at Esistmeins.de! We regret that you are not satisfied with the size. However, the size is indicated on our website. Please do not hesitate to contact us for help next time by e-mail at: [email protected] ! Mfg, Marylin
3
/5
★★★☆☆
The lunch box and bottle are nice in themselves, but there's only one sticker on the lunch box and it's not even flawless but has small flaws. I would have expected more for the price, e.g. a print that really lasts a long time and is of good quality. The sticker will probably not last very long. Then not only the name but also the motif will be gone. For me, this was a disappointing experience and I cannot recommend it to others. Delivery time was fine.
Sandra
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We are sorry that you do not like the lunch box. We do our best and the quality of our products is very important to us. We hope that you will enjoy the tin for a long time. As a rule, our customers tend to be satisfied. Please do not hesitate to contact our customer service if you have a problem. Mfg, Marylin
3
/5
★★★☆☆
I ordered both the heat stick labels and a personalized trousse to make a gift. All very nice too bad the trousse arrived stained black.
Sandy
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Answer from Petit-Fernand
Good morning Santina, Thank you for your message. I am very sorry that there was a problem with your trousse, it is not normal. I wrote you an email to understand what happened. Looking forward to your feedback Cordially, Caterina
3
/5
★★★☆☆
The labels are beautiful. Too bad it spoiled the shopping experience that they arrived a month later than ordered. Anyway when I brought the problem to their customer service, they took care of me immediately and started manufacturing again thinking they might have missed them.
Helena
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Answer from Petit-Fernand
Hi Helena, Thank you very much for your message. I am sorry that you waited a bit for your labels. Indeed, we are working to improve the shipping times. Have a nice evening, Maria.
2
/5
★★☆☆☆
The order arrived after 16 days and I needed it sooner...but the quality is quite good.
Catalina Stinga
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Answer from Petit-Fernand
Hi Catalina, I am sorry to hear that you waited a little while to receive your order. We are indeed improving our delivery times. Have a nice evening, Maria.
2
/5
★★☆☆☆
Wash and exit
Andreia Filipa Cabral De Freitas
Translated review
Answer from Petit-Fernand
Hello, We're sorry that your labels have come off, if the problem persists I invite you to write to us at [email protected] Good day, Sarah
2
/5
★★☆☆☆
Hello I am disappointed this year by your labels whose glue is of very poor quality. For several years now, I've been ordering labels that stand up very well to washing, but this year the glue is of very poor quality and doesn't hold up despite good use.
Maryse Ménard Rodrigues
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Answer from Petit-Fernand
Hello Maryse We are very sorry that your labels have come off. If the problem persists, please write to us at [email protected] Good day, Sarah
3
/5
★★★☆☆
Attractive labels. Wide choice of fonts, logos and colors. After several tests on different fabrics, I find that the clothing labels don't hold up very well. In any case, they won't last the whole school year 🙁
Valérie Smyrniotis
Translated review
Answer from Petit-Fernand
Hello Valérie, We are sorry that your labels are coming off. If the problem persists, please write to us at [email protected] Good day, Sarah
3
/5
★★★☆☆
This is the third time I've ordered and so far I've been very happy. But this time the paper/labels come off really badly. So I'm disappointed.
Elodie
Translated review
Answer from Petit-Fernand
Hello Elodie, We are sorry that your labels are not coming off properly. If the problem persists, please write to us at [email protected] Good day, Sarah
2
/5
★★☆☆☆
Until now I would have given you 5. However, I've just bought a pack for back-to-school and... It's almost impossible for me to remove the labels from your sheets and affix them to my son's objects. There's a transparent film on each sheet which makes it difficult to peel off.
Myriam
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Answer from Petit-Fernand
Hello Myriam, We are sorry that your labels do not come off properly. If the problem persists, please write to us at [email protected] Good day, Sarah
2
/5
★★☆☆☆
I ordered several products for my daughter's casal. Finally it arrived when the casal was over and I didn't need it anymore. The products, however, are very cool.
Marta Arias Vicente
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Answer from Petit-Fernand
Hi Marta, I'm sorry you waited a little while to receive your order. We are indeed improving our delivery times. Have a nice evening, Maria.
3
/5
★★★☆☆
Well-designed, easy-to-use site long lead time to receive product (10 days)
Marie
Translated review
Answer from Petit-Fernand
Hello Marie, Thank you for sharing your opinion. We are working hard to reduce our delivery times. See you soon, Sarah
3
/5
★★★☆☆
Longer wait. All the labels in the same booklet, even though they were different names - hello sticker sharing!
Aurélie Gravy
Translated review
Answer from Petit-Fernand
Hello Aurélie, Thank you for sharing your opinion. We are working hard to reduce our delivery times. See you soon, Sarah
3
/5
★★★☆☆
I like the fact that you can design the labels yourself. The delivery was also very quick. However, the iron-on labels don't hold very well, even though I ironed them exactly as instructed. I have now ordered the adhesive labels again, hopefully they will hold better.
D. L.
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de and we are pleased that you like the labels. We regret that you had problems with the iron-on labels. This is not normal and we invite you to contact our customer service for assistance. Mfg, Marylin [email protected]
2
/5
★★☆☆☆
Unfortunately to date I still can't rate the quality of the product because I'm still waiting for it to be delivered. I was planning other orders already in my cart, but the shipping time is really too long so I think I will use elsewhere. Order placed July 8, 2020
Alice D.
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Answer from Petit-Fernand
Dear Alice, Thank you for your comment. I noticed that your address is missing the house number, which is probably why the order has not been delivered yet. I have emailed you to find a solution 🙂 Catherine
2
/5
★★☆☆☆
I ordered 3 products and only received 1! I'm still waiting for the other 2
Danielle Wippel
Translated review
Answer from Petit-Fernand
Hello Danielle, We're sorry your order arrived incomplete. I have contacted you by email. See you soon, Sarah
3
/5
★★★☆☆
Labels darker when printed than on the website visual. I would have changed the colors with a better preview before ordering. Nice quality of service though.
Elisabeth44
Translated review
Answer from Petit-Fernand
Hello Elisabeth, Thank you for your comment. We're sorry that you're not completely satisfied with your order. We have many designs and colors to test. See you soon, Sarah
3
/5
★★★☆☆
The quality of the stickers is good, as far as I can tell. Implementation of the order and customer service unfortunately not so. I ordered 2 sets (1x school set 1x basic set) for 2 children. For over 40 . These were delivered mixed up in a booklet! Bad if these should be in school bag and sibling bag. I then kindly asked the customer service if you could please send me another booklet with ironing paper and then I would make 2 sets myself. However, this was not possible because if I wanted to have 2 sets each in a separate brochure then I would have to place 2 separate orders!!!! I could not find this procedure anywhere on the site. Even when I asked where this would be noted in the store, I only got the answer that this would unfortunately be the procedure... not very customer friendly!
Janina S.
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that there were problems with your delivery of the booklets. Regarding your request to send you a separate booklet and ironing paper, this is of course possible. There must have been a misunderstanding and we invite you to contact our customer service again. Yours sincerely, Marylin
2
/5
★★☆☆☆
The stickers were just bunched you together and no separate booklets as one was supposed to go somewhere else.
Jennifer C.
Answer from Petit-Fernand
Dear Jennifer, Thank you for ordering with Petit-Fernand UK! We are sorry that you are not satisfied with the booklets. You can leave a message while ordering to indicate that you wish 1 booklet per name, otherwise we will put them all together. Please feel free to contact our customer service for assistance by e-mailing to: [email protected] Kindly, Marylin
3
/5
★★★☆☆
I was a little late but the staff was very friendly.
Leticia Nonay Domingo
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Answer from Petit-Fernand
Hi Leticia, Thank you very much for your message. I am sorry that your order took a long time to arrive, we are working to improve shipping times. Have a nice afternoon, Maria.
2
/5
★★☆☆☆
Personalized box with design and first name bought by 3 and very disappointed because the image is already peeling off!
Isaline Gazquez
Translated review
Answer from Petit-Fernand
Hello Isaline, We're sorry that the image of your lunchbox has come unstuck. This is not normal. Please contact our customer service to find a solution. See you soon, Sarah
2
/5
★★☆☆☆
I still haven't received my order! That's a long time.
Clara Dupont
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Answer from Petit-Fernand
Hello Clara, Thank you for sharing your opinion. We're sorry you didn't receive your parcel, if you still haven't received it I invite you to write to us at [email protected] See you soon, Sarah