/10
★★★★★
based on 125751 reviews published
★★★★★
based on 125751 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I washed the kits, as I always do when I buy textiles, and the colors have largely faded. I'm disappointed with the inks on the kits. On the other hand, the labels are just what I'd hoped for.
Car
Translated review
Answer from Petit-Fernand
Hello Carine, Thank you for your comment. Please send us photos of the damaged products to [email protected] to find a solution. Caterina
3
/5
★★★☆☆
I have had a hard time peeling the labels off the plastic they come with. They do not adhere well to the clothes after the first wash they came off, I ironed them again and the whole label is still coming off as a strip.
Maria Del Rocío Gómez Pérez
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Answer from Petit-Fernand
Dear María del Rocío, I am sorry that your labels have peeled off, it is not normal. I invite you to send me pictures of them to [email protected] to find a solution. Good afternoon, Maria.
3
/5
★★★☆☆
I have not received the order. But this is the third order I have placed with them and so far very happy. I hope they arrive as soon as possible.
Lucia Vadillo Perez
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Answer from Petit-Fernand
Good afternoon Lucia, Thank you for your message. I am sorry that you did not receive your order, I invite you to contact our customer service at [email protected] Have a nice evening, Maria.
2
/5
★★☆☆☆
Still haven't received the order
Valérie
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Answer from Petit-Fernand
Dear Valérie, Thank you for your message. We have written to you by e-mail and we are waiting for your return to resend your order. As soon as you confirm the address we will put the order back into production. Looking forward to hearing from you Caterina
2
/5
★★☆☆☆
Excellent peoducts, both as quality and beauty (labels and thermal water bottle). However, I have updated my review as using the water bottle independently by a 3 year old is impossible. I wanted to let him use it at school, but it is really difficult to open, plus x to let the water out you have to turn the spout with your fingers, which means that such a small child will touch it with his hands (not always freshly washed), so it is unhygienic.
Oana
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Answer from Petit-Fernand
Dear Oana, We are very sorry to hear that the products do not meet your expectations. Perhaps the thermal can may be an interesting alternative. Please contact me privately for more information. Cordially Caterina
2
/5
★★☆☆☆
Very smart name stickers bit after one wash the label is already about..
Marie
Answer from Petit-Fernand
Hello, Thank you for ordering with Petit-Fernand UK! We are sorry that you seem to have problems with the stickers and invite you to contact our customer service per e-mail to: [email protected], as this is not normal. Kindly, Marylin
3
/5
★★★☆☆
This is already my 2nd order, the first one went smoothly. However, I am now having difficulties with the 2nd order (a lunch box). It has not yet arrived. I informed customer service and got the answer that I should contact Deutsche Post. In my opinion, this should be the job of customer service.
Susann
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de and we regret that you have not yet received your goods. It can happen that the post office sometimes loses something, especially in Corona times. We invite you to contact our customer service again so that we can find a solution together. Mfg, Marylin
2
/5
★★☆☆☆
Very nice labels. Fast delivery. However, after the first wash, many of the labels partially or totally peeled off! Very disappointed...
Aurelie
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Answer from Petit-Fernand
Hello Aurelie, Thank you very much for your message. I'm very sorry to hear that you're having problems with your labels. So that I can help you, would it be possible for you to email me at [email protected] with photos of the labels coming off or, failing that, photos of where they were applied? This would enable me to contact the quality department and provide you with a solution as soon as possible. Best regards, Maialen
2
/5
★★☆☆☆
For iron-on labels, they don't stick and I haven't washed the clothes yet!
Sl
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Answer from Petit-Fernand
Hello Soizic, Thank you for sharing your opinion. We're sorry your labels are coming off, if the problem persists please contact us by email at [email protected] See you soon, Caterina
2
/5
★★☆☆☆
I ordered on June 12 and as of today, June 29, I still don't have my order. And I need it in 2 days for the start of camp ... I find the delay very long
Madame Jennifer Laurent
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Answer from Petit-Fernand
Hello Jennifer, Thank you for your comment. I'm sorry you haven't received your order yet, the delay is too long, I'll contact you right away by email. Caterina
2
/5
★★☆☆☆
When I wanted to create an account ... password too long, too complicated ... soon worse than a bank! My password was never correct, and reentering it erased all my registered details (2 times). Tired of your poorly constructed sites, I abandoned my order and will look elsewhere. Sorry, I need labels every year.
Jean Augustin
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Answer from Petit-Fernand
Hi Jean, Thank you for sharing your opinion, we'll take it into account. Good day, Melina
3
/5
★★★☆☆
I made several purchases, I was always satisfied but not on my last order, the notebook was stapled in any way, it was for a gift of birth, it does not. In short ...... instead of offering to send me 2 covers to redo it myself you could have sent me back a complete booklet, you should have checked that before sending it to me, I'm not responsible for your mistake. Sincerely
Aurelie P
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Answer from Petit-Fernand
Hello Aurelie, Thank you for sharing your opinion. I'm sorry if you didn't find the notebook and the proposed solutions adequate. The chequebooks are stapled by hand, so there may be a few mm difference between the staples, but this does not affect the quality of the labels. However, please do not hesitate to contact us privately if the labels are not right. Best regards, Caterina
3
/5
★★★☆☆
This was my second order (clothing stickers & personalized picnic box). The picnic box is super practical (although I haven't tried the coldpack yet). But the label on it had air bubbles - it didn't stick well. The clothes stickers weren't cut properly and when I took one of them a little extra bit of plastic came off too. I was very happy with my first order (pack for kindergarten), even if I'm not entirely convinced of the iron-on labels (they hold well but the finish after ironing is not so pretty in my opinion).
Pati
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Answer from Petit-Fernand
Hello Patricia, Thank you for sharing your opinion. I'm sorry you had some difficulties with this order, if some labels come off I invite you to write to us at [email protected] See you soon, Melina
3
/5
★★★☆☆
Nickel parcel but I wasn't told it had been delivered, and I found my parcel by chance, thrown behind my garden fence even though it was 1 product that breaks. And if it had rained, it would have been in a terrible state...
Virginie Swiatlowski
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Answer from Petit-Fernand
Hello Virginie, Thank you for sharing your opinion. In this particular case, it was a problem on the part of the delivery person, unfortunately it's not our fault. We pack and ship our products with the utmost care, then they are handed over to La Poste in France, then Bpost takes over for Belgium. We're sorry that the letter carrier delivered the parcel to you like that. If a product is broken, please contact us. Have a nice day, Melina
3
/5
★★★☆☆
I find the idea and the product very nice. Too bad I didn't select the ones I wanted (the thermoadhesive labels) but the ones I didn't need (the adhesive labels) and thus didn't fulfill my request. Mea culpa. Very interesting service though. Erika
Erika F.
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Answer from Petit-Fernand
Good morning Erika, Thank you for sharing your opinion. I am very sorry that you ordered the wrong labels :'( I sent you an email to propose a solution! If you don't find it, please check in spam. Cordially Caterina
3
/5
★★★☆☆
I love the stickers and the quality as they last a long time. On this occasion, one model did not come out completely clear.
Rosabel Cabanelas Calvo
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Answer from Petit-Fernand
Good afternoon Rosabel, Thank you for your comment and your order with Petit-Fernand. I hope you liked your order. Have a nice evening, Melina
3
/5
★★★☆☆
Very happy with my labels, but delivery took a long time!
Virginie
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Answer from Petit-Fernand
Hello Virginie, Thank you for sharing your opinion. Indeed, we are currently working on improving our delivery times. Good day, Melina
3
/5
★★★☆☆
I'm very happy with the object labels, they hold up well and are dishwasher-proof. However, the iron-on labels don't hold up at all. Despite following the instructions to the letter, after washing and drying in the tumble dryer, they peel off.
Antonina Rosciglione
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Answer from Petit-Fernand
Hello Antonina, Thank you for sharing your opinion. We're sorry your labels are coming off, if the problem persists please contact us by email at [email protected] See you soon, Melina
3
/5
★★★☆☆
My order of 135 euros included some omissions, hence my note Otherwise the products are great Thank you and following this concern the after-sales service excellent.
Lilididi
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Answer from Petit-Fernand
Hello Céline, Thank you for sharing your opinion. We are sorry that you have received an incomplete order, if you have not yet received the replacement products I invite you to write to us at [email protected] See you soon, Melina
3
/5
★★★☆☆
Beautiful labels and a wide choice of personalization options. However, I was very disappointed by the way the labels held on the clothes (choice of self-adhesive labels). We stuck the labels on a week ago and have just washed the clothes and unfortunately 1 out of 3 didn't stick. Too bad we'll be going back to another supplier with whom we haven't had this problem. We had chosen cmonetiquette for its wide choice of personalization ... In reply to yours: thank you, we're not idiots! As mentioned in my review above, we had used another supplier for our 4 year old son (knowing that he had been in daycare since he was 3 months old, we renewed our order with them twice), so we know all about sticking labels on the manufacturer or maintenance label! Despite the very nice design of your labels and the speed of your shipment, we won't be calling on your services again, because the price (almost identical to competitors) just doesn't add up.
Audrey Menweg
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Answer from Petit-Fernand
Hi Audrey, Thank you for sharing your opinion and for choosing us. We're sorry that the labels don't stick, i.e. garment stickers are to be applied to the care or brand labels of garments, but not directly to the fabric 🙂 Have a nice day, Melina
3
/5
★★★☆☆
Medium quality label
Sophie Rubini
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Answer from Petit-Fernand
Hello Sophie, Thank you for sharing your opinion. Can you tell us more about the quality of the labels? See you soon, Melina
3
/5
★★★☆☆
For the labels I am very satisfied but if you order few pieces the delivery time is long or even they have to reprint the labels because they didn't send them to you
Marta P.
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Answer from Petit-Fernand
Dear Marta, Thank you for sharing your opinion. I would like to point out that all products are shipped within a maximum of 48 hours after the order is placed, if there are any problems with receipt it is due to the postal service and not due to non-shipping. In case of non-receipt please do not hesitate to contact us in tried at [email protected] to find the best solution for you. Sincerely, Caterina
3
/5
★★★☆☆
I've been buying isothermal water bottles for 2 years now, and they're of good quality, apart from the flap that comes off too quickly and easily.
Mademoiselle Girard Anne Lise
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Answer from Petit-Fernand
Hello Anne Lise, Thank you for sharing your opinion. If the cap is damaged, please send us a photo of the faulty product to [email protected] so that we can find a solution. See you soon, Melina
3
/5
★★★☆☆
Good morning, I have been buying labels from you for years and have always had a great time. But I was disappointed that although I showed you that the last labels I bought (40) were defective, I was only refunded 20 which I am waiting to receive. Thank you
Cliente
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Answer from Petit-Fernand
Dear Customer, Thank you for your feedback. I offered you several options to remedy the problem with your labels and you accepted the replacement labels, I am sorry to learn only after the fact that this solution did not satisfy you. Sincerely yours. Catherine
3
/5
★★★☆☆
Medium quality
Yvonne Haguet
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Answer from Petit-Fernand
Hello Yvonne, Thank you for choosing C-MonEtiquette and for sharing your opinion. Please let us know if you are not satisfied with the quality of our products. See you soon, Melina
2
/5
★★☆☆☆
Hello, I had an air bubble on the gourd and a snag at the bottom.
Khadija Yousfi
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Answer from Petit-Fernand
Hello Khadija, Thank you for sharing your opinion. I invite you, if you wish, to send us a photo of the faulty product to [email protected] See you soon, Melina
3
/5
★★★☆☆
The Coucou chaussures labels are perfect, faithful to the image, as is the crèche pack purchased previously. The isothermal gourd is beautiful and functional, but it's a shame there's a "poc" when you open it, even though it's brand new.
Audrey Barnasson
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Answer from Petit-Fernand
Hello Audrey, Thank you for sharing your opinion. I invite you, if you wish, to send us a photo of the defective product to [email protected] See you soon, Melina
2
/5
★★☆☆☆
Labels do not stick. Very disappointed
Anais
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Answer from Petit-Fernand
Hello Anais, Thank you for sharing your opinion. I'm sorry that the labels don't hold, if the problem persists I invite you to write to us at [email protected] See you soon, Melina
3
/5
★★★☆☆
No problem with the labels, but the bento box is poorly finished (sticker stuck on crookedly, won't last long).
Charlotte B.
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Answer from Petit-Fernand
Hello Charlotte, Thank you for sharing your opinion and for choosing C-MonEtiquette. I'm sorry you're experiencing problems with the lunchbox, if the problem persists I invite you to write to us at [email protected] and send a photo of the faulty product. Have a nice day, Melina
2
/5
★★☆☆☆
When you placed your order with colissimo you wrote entry D instead of B if I had not insisted with the post office time which is very precious having 3 small children my parcel was considered lost! Mrs olivesi in the last mail I sent you the photo of the parcel as proof Mrs Olivesi
Aurélie Olivesi
Translated review
Answer from Petit-Fernand
Hello Madam, Thank you for your message. We have remanufactured your order in order to send it back to you. Good day, Melina