/10
★★★★★
based on 127287 reviews published
★★★★★
based on 127287 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The 48-hour deadline was not respected... labels received with children already away at camp...
Gaelle Mallick
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Answer from Petit-Fernand
Hello, we're sorry your order arrived late. I hope you can still enjoy it. See you soon?
1
/5
★☆☆☆☆
I've been waiting two weeks for my order, I received the amount and I don't know anything else, they don't answer my phone or a message I sent, really lousy.
Sandra Hb
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Answer from Petit-Fernand
Good morning Sandra, I apologize for the inconvenience. If you have sent us an email, we will respond shortly to find a solution to your problem and to locate your order as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
I still haven't received anything.
Coralie Pailler
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Answer from Petit-Fernand
Hello, this is not normal, thank you for your message. I've sent you an e-mail to confirm your address and find a solution?
1
/5
★☆☆☆☆
I bought labels that come off in the wash. It's also very complicated to sew them as they are thermolactile.
Lurienne
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Answer from Petit-Fernand
Hello, we're sorry to read your message. We have sent you an email to get more information and find a solution 🙂
1
/5
★☆☆☆☆
I have not yet received my parcel.
Manon Perier
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Answer from Petit-Fernand
Hello, this is not normal, we have contacted you to confirm your delivery address and find a solution?
1
/5
★☆☆☆☆
Item not received. And no news from after-sales service.
Cynthia
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Answer from Petit-Fernand
Hello, this is not normal. I have sent you an email to confirm your delivery address so that we can find a solution?
1
/5
★☆☆☆☆
Iron-on labels don't stick at all!!! Yet glued according to instructions. Very disappointed! What's more, the personalized sticker on the tartine box was poorly stuck on (lots of bubbles, I doubt it will last long).
Valérie Marquet
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Answer from Petit-Fernand
Hello, we're sorry to read your message. I've sent you an e-mail to get more information and find you a solution! See you soon?
1
/5
★☆☆☆☆
The delivery took a very long time A lot of unnecessary packaging The labels do not hold well
Maike B.
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Answer from Petit-Fernand
Hello Ms. Beste, We are sorry to hear that you are having problems with our labels. I will be happy to help you. You have just received an email from me so that we can find a solution together. In the meantime, have a nice day? Yours sincerely, Maïté from Customer Service
1
/5
★☆☆☆☆
Very disappointed. I ordered the labels for my son to go to Colo. The iron-on ones were easy to apply, but they didn't even last a week at Colo, they all fell off as I went along. But they were well glued. They fell off before you even washed the garment once. I don't recommend them at all...
Monica Lallement
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Answer from Petit-Fernand
Hello, this is not normal. Please send us your complaint to [email protected], we'll be delighted to find a solution for you! See you soon!
1
/5
★☆☆☆☆
I placed an order for 40 labels for my son who was to leave for scouts After 3 weeks, the package still has not arrived. I wrote to customer service , who after 3 emails, told me that they had put my order back into production and that it would leave after 48 hours. Except that I then received a follow-up email saying that the order could not be processed on time due to too many questions. Very bad service, I am very unhappy .
Sara M.
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Answer from Petit-Fernand
Good morning, we apologize for the delay in shipping ?? We have contacted you to find a solution ! See you soon ??
1
/5
★☆☆☆☆
Bottle received broken
Jessica Garnier
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Answer from Petit-Fernand
Hello Jessica, We're sorry your water bottle arrived broken. I've sent you an email to get more information! We will find a solution ?
1
/5
★☆☆☆☆
Order not received
Berengere Lossignol
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Answer from Petit-Fernand
Hello, we are very sorry for the delay in delivery. I hope you will be satisfied with our proposal. Have a nice day!
1
/5
★☆☆☆☆
The order arrived late and incomplete.
Maria S.
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Answer from Petit-Fernand
Good morning, we apologize for the shipping delay and production errors ?? We have contacted you to find a solution ! See you soon ??
1
/5
★☆☆☆☆
Big problem with the shipment of my order! never received and a post office that does not do its job In the middle of July chat closed on the site and therefore longer response from Cmonétiquette
Carole
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Answer from Petit-Fernand
Hello and thank you for your message. We have contacted you to confirm your address and find a solution, see you soon?
1
/5
★☆☆☆☆
I never received my labels, I wrote to customer service who never replied... it's now too late for my children's vacations and camp ... very dissatisfied, I absolutely do not recommend
Anne-sophie L
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Answer from Petit-Fernand
Hello Anne-Sophie, Thank you so much for your feedback. Thank you for taking the time to share your experience with us. We are very sorry to hear that your delay was so long. I will send you an email as soon as possible so that we can find a solution to your satisfaction. See you soon. Maïté
1
/5
★☆☆☆☆
I'd leave a good review if I'd received my item I ordered. I've not heard anything since I bought it on the 4th July.
Charlotte S.
Answer from Petit-Fernand
Good afternoon Charlotte, Thank you for letting us know you are encountering issues with you delivery 🙁 I am going to send you an email to find a proper solution 🙂 Have a lovely evening, Zoe
1
/5
★☆☆☆☆
I still haven't received anything disappointed
Chloe Manchado
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Answer from Petit-Fernand
Hello Mrs Manchado, We're sorry you haven't received your order yet. I will send you an email as soon as possible so that we can find a solution together. Have a nice day Maïté
1
/5
★☆☆☆☆
Delay between order and delivery too long...when we are told 48 to 72 hours.
Adia
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Answer from Petit-Fernand
Hello Adia, Thank you for your message. Unfortunately, we are subject to the incompressible delivery times of our partner, La Poste. We hope you enjoyed the products you received and wish you a pleasant day? Maïté
1
/5
★☆☆☆☆
I have not yet received my order that I placed almost a month ago.... It says that they manufacture in 48 hours but they don't explain well the shipping time as they come from France. I needed the labels urgently but nothing has arrived.
Cm
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Answer from Petit-Fernand
Hello Cristina, Thank you for your comment. I am very sorry that you have not received your order yet? I have just sent you an email so that we can solve the problem as soon as possible. We are still available, Have a nice day, Sarah
1
/5
★☆☆☆☆
Although it is advertised that the labels are printed and dispatched within 48 hours, my order was only processed after 4 days and I only received the labels after 10 days. Customer service was useless. I will not be ordering from here again.
Astrid_s
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Answer from Petit-Fernand
Hello, Thank you for sharing your experience with us. Our goods are produced in Bordeaux within 48 hours and are sorted and packed by hand. We then hand over the labels to the post office. ?? Delivery usually takes 2-8 working days as the goods come from France. The delivery time is therefore the decisive factor and sometimes it can take a few days longer despite priority/airmail rates. But we produce everything by hand ???? and with heart ?? on site so that your children can enjoy the beautiful labels ? Unfortunately, we in customer service cannot do anything outside the regular delivery times of the post office, but we will be happy to come to you with personal solutions in the event of parcel loss ? Have a nice day? Yours sincerely, Maïté from Esistmeins
1
/5
★☆☆☆☆
Of the stickers I put on my son's clothes, more than half fell off after the first wash (I put them on according to the instructions). I repeated the whole process again being more strict with the instructions and as a result a few have fallen off again. I do not recommend them. I have used other types of stickers to mark my son's clothes for 5 years and have never had this problem. Update Sep 09. They wrote that they were going to contact me and never did. I do not recommend this product
Diana Salcedo
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Answer from Petit-Fernand
Hi Diana, Thank you for your message. I am sorry to hear that your labels have peeled off? I have sent you an email to look for a solution. Have a nice day, Sarah
1
/5
★☆☆☆☆
They detach poorly and peel off more quickly than their predecessors
Julie Assayag
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Answer from Petit-Fernand
Hi Julie, Thank you for your comment and I'm sorry to hear that you're having trouble with your labels. We've sent you an email so that we can work together to find a solution 🙂 A very nice day to you, Zoé
1
/5
★☆☆☆☆
The goods have not arrived!!!
Melek
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Answer from Petit-Fernand
Dear Mrs. Demirbas, I am sorry that your order has not arrived? We have produced your order as already discussed and then handed it over to the postal service. It is rare, but it does happen that letters get lost and do not arrive. We in customer service can then help you further or refund the order, whichever you have chosen. Have a nice day. With kind regards from France. Maïté from Customer Service
1
/5
★☆☆☆☆
Order of 54 made on July 3 and still not received. I sent 2 messages to find out the status. No answer.
Isabelle Auger
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Answer from Petit-Fernand
Hi Isabelle, Thank you for your comment, it's not normal that you didn't receive your order 🙁 I can't find any trace of your emails but I'll send you one right away so that we can find a solution together 🙂 A very nice day to you, Zoé
1
/5
★☆☆☆☆
Order never received even after more emails from me for explanations I have had no return from you. The order took more than a week to be shipped, which is a long way from the 48 hours advertised on your site. I strongly advise against this unless, like me, you want to lose money!
Aurélie
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Answer from Petit-Fernand
Hello Aurélie, Thank you for taking the time to share your experience with us. We're very sorry that you had difficulties with the delivery. Unfortunately, our customer service department has no influence on postal delays. We hope you enjoy the products you receive and we apologize for the inconvenience. A very nice day to you? Maïté
1
/5
★☆☆☆☆
Quality deteriorating Delivery times not respected Very disappointed, would not recommend again.
Delphine C
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Answer from Petit-Fernand
Hi Delphine, Thank you very much for your comment and I'm really sorry that you are not satisfied with your order. Although we produced and dispatched it within 48 working hours, we are unfortunately subject to the incompressible delivery times of our partner La Poste. I wish you a very nice day, Zoé
1
/5
★☆☆☆☆
I still have not received my package, it has been a month since I ordered it, it was supposed to be shipped within 10 days, it has been a month and I have not received anything.
Maria Bosca Tarrega
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Answer from Petit-Fernand
Dear Maria, Thank you for your message. I am sorry that you have not yet received your order. I have sent you an email to check its status. Have a nice afternoon! Montse.
1
/5
★☆☆☆☆
Hello, I have ordered 170 new labels and I still have about twenty from two years ago. The 2 year old ones are worthless, they stick to the paper and not to the fabric. They have been well preserved.
Marie-laure Cosnuau
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Answer from Petit-Fernand
Hello Marie-Laure, Thank you for taking the time to share your experience with us. We're sorry to hear that your labels didn't keep well. May I remind you that, like all stickers, they should be kept dry and out of the sun. A very happy day to you? Maïté from Cmonetiquette
1
/5
★☆☆☆☆
All termo-adhesives peel off
Juliette
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Answer from Petit-Fernand
Hi Juliette, Thank you for your comment and I'm sorry to hear that you're having trouble with your labels. I will send you an email as soon as possible so that we can find a suitable solution. A very nice day to you, Zoé
1
/5
★☆☆☆☆
After one month I am still waiting for my labels
María Del Carmen Yamuza Martín
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Answer from Petit-Fernand
Hello Maria del Carmen, Thank you for your message. I am sorry that you have not received your order yet. I have sent you an email with the status of your order. Good afternoon, Montse.