/10
★★★★★
based on 125782 reviews published
★★★★★
based on 125782 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The labels don't stick to the clothes when they are washed for the first time.
Nicolas
Translated review
Answer from Petit-Fernand
Hello, We are sorry for this problem. This is not normal. We will contact you by email to find a solution together 😉 Have a nice day, Sarah
1
/5
★☆☆☆☆
Much too long delivery time, does not work at all, article otherwise o.k.
Günter R.
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Answer from Petit-Fernand
Hello, thank you for your order and your message. We apologize for the inconvenience! We are also constantly working on shortening our delivery times by keeping in close contact with the logistics companies concerned. Have a nice day 🙂 ! Sarah
1
/5
★☆☆☆☆
The labels have peeled off in the first wash.
M.c.
Translated review
Answer from Petit-Fernand
Hello Maite, Thank you very much for your order with Petit Fernand. I am sorry to hear that you have encountered difficulties with our labels, I have just sent you an email so that we can find a solution together. Have a nice day? Sarah
1
/5
★☆☆☆☆
All shoe stickers do not peel off. A real disaster. Very disappointed
Severine
Translated review
Answer from Petit-Fernand
Hello, We are very sorry about this problem. This is not normal. We will contact you by email to find a solution 😉 Have a nice day, Sarah
1
/5
★☆☆☆☆
Unfortunately, my order has not yet arrived.
Piera M.
Translated review
Answer from Petit-Fernand
Good morning Piera ! We are sorry to hear that you did not receive your order ? I sent you an email to find a solution ! Have a nice day ?
1
/5
★☆☆☆☆
I have bought stick on shoe and clothes labels from Petit Fernand on several occasions and always been very happy with them. This time however the stickers are extremely hard to lift from the backing paper without ruining them/losing the sticky backing. I guess they must have changed printers - very disappointing after they were so good previously.
Nr
Answer from Petit-Fernand
Good morning, thank you very much for your order with Petit Fernand UK! We are sorry to hear that you had a problem with your labels and just send you an e-mail to find a solution for you. I wish you a lovely day, Sarah
1
/5
★☆☆☆☆
All the labels are gone after the first cleaning!
Tatiana Morais
Translated review
Answer from Petit-Fernand
Hello Tatiana, Thank you for your feedback. This is not normal and we hope that the solution found by message suits you 😉 Have a nice day, Sarah
1
/5
★☆☆☆☆
Still not received my order .
Elisa Michel
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Answer from Petit-Fernand
Hello Elisa, Thank you for your feedback. We're very sorry about this and hope that the solution found by email works for you 😉 Have a nice day, Sarah
1
/5
★☆☆☆☆
After almost 2.months I still have not received my order.
Georgiana Rusu
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Answer from Petit-Fernand
Hello Georgiana, thank you very much for your comment and your order with Petit Fernand. As I indicated in my email, unfortunately the address you provided during the payment was incorrect, that's why the delivery didn't happen. I put your order back to production, I hope it will arrive soon! ? sarah
1
/5
★☆☆☆☆
I ordered it two weeks before my daughter left for camp, and it arrived the second day my daughter was away.
Anabel Vazquez Perez
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Answer from Petit-Fernand
Hello Anabel, thank you very much for your order with Petit Fernand. I am sorry that the labels did not arrive in time for your daughter's colognes? Orders are produced and shipped within 48 working hours. The delivery can take up to 10 working days, depending on the postal services... We remain available, have a nice day! Sarah
1
/5
★☆☆☆☆
Very nice labels, delivery ok. However, with hindsight I can confirm that the labels are very nice, but the quality of the iron-on (clothing labels) is really disappointing, if not null. The first time I washed the labels, they came off. I'm very disappointed. I won't buy anything from this site again because it's a waste of money. It really is!
Djo
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Answer from Petit-Fernand
Hello, Please accept our sincere apologies for the inconvenience caused. It is indeed not normal for the labels to come off, it must be a faulty batch. In order to help you, please send us photos of the defective labels, if you have not already done so, to our e-mail address [email protected] , so that we can send you a new batch at our expense. Have a nice day, Maialen
1
/5
★☆☆☆☆
I found the labels pretty is well done pity though That they came off almost all of them
Cristian C.
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Answer from Petit-Fernand
Good morning and thank you for the message ! We are sorry to hear that you are having problems with the labels. We have sent you an email to find a solution ?? Have a nice day ??
1
/5
★☆☆☆☆
I have not received the package yet. More than a month ago
Myriam Ruiz Fernández
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Answer from Petit-Fernand
Hello Myriam, we are sorry for the delivery incidents that occurred? I hope the solution we gave you suits you, Have a nice day! Sarah
1
/5
★☆☆☆☆
I placed the order, made the transfer, but have not received the goods....I have contacted them several times and the answer is always the same, that is, order again being processed. To date, after 19 days, I still have not received the goods....
Ade
Translated review
Answer from Petit-Fernand
Good morning ? We postponed the order on May 27, should arrive in a few days ! Have a good day !
1
/5
★☆☆☆☆
My order never arrived
Alicia Mirás Veiga
Translated review
Answer from Petit-Fernand
Hello Alicia, I am sorry to hear that you have encountered delivery anomalies with your order? I hope that the solution we gave you will satisfy you, we are still available, have a nice day! ?? Sarah
1
/5
★☆☆☆☆
I have not received any goods! My son went to a spa and I had to mark the laundry with a textile pen - sorry, poor performance! I will now cancel the order after waiting 3 weeks.
Härder
Translated review
Answer from Petit-Fernand
Hello, thank you for your message. We are very sorry about this. I have contacted you by email to resolve this issue! Have a nice day, Sarah
1
/5
★☆☆☆☆
Labels cannot withstand washing at 30 degrees
Mb
Translated review
Answer from Petit-Fernand
Hello ! I've contacted you to find out more about your label problem. We're going to find a solution to remedy it? Have a nice day?
1
/5
★☆☆☆☆
The bottle is very nice, but on the second use it suffered a micro-drop and the cap broke off completely. This totally calls into question its use by young children. I'm very disappointed to have paid this price for a personalized water bottle for my son's next school year, and for it to break before he does...
Marion Doyen
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Answer from Petit-Fernand
Hello Marion, thank you for your feedback! We've sent you an e-mail to get more information about your gourd and find a solution to your problem! ?? Good day and see you soon?
1
/5
★☆☆☆☆
I have not received my 2 orders I placed them on April 30 ....
Tatiana López Pérez
Translated review
Answer from Petit-Fernand
Hello Tatiana, we are very sorry about the delivery anomalies that occurred with your order ? I hope the one we have sent again will arrive soon! Have a nice day! ?? Sarah
1
/5
★☆☆☆☆
I haven't received anything yet. Very bad delivery service
Valeria D.
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Answer from Petit-Fernand
Good morning Valeria and thank you for your message. I sent you an email to get confirmation of the shipping address. We would find a solution for your order 🙂 See you soon !?
1
/5
★☆☆☆☆
Order placed on May 1..to date it still has not arrived. I wrote 2 times already (the first time I was answered that I had to wait until May 18, the second time the order was processed and entrusted for delivery. There is NO tracking number. They apologize for the inconvenience which however is not dependent on them). The child is waiting for her gift, already paid on May 1, how do I know what happened to my order?
Rosamaria
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Answer from Petit-Fernand
Good morning Rosamaria We have sent you the link to track your order 🙂 Have a nice day ??
1
/5
★☆☆☆☆
Hello, I have bought several products on different occasions and in this last one I have not been satisfied with the coloration in the bags I have bought before and this time it seems that this discolored, could you send photo to demonstrate the difference A greeting
Cristina
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Answer from Petit-Fernand
Hello Cristina, thank you very much for your comment. I am sorry that our bags did not satisfy you? We are working to improve ourselves and your comments are very precious to us. We remain available for you, have a nice day! Sarah
1
/5
★☆☆☆☆
The stickers peeled off after one wash! Terrible! I want my money back.
L S.
Answer from Petit-Fernand
Good morning, This is not normal! I've send you an email in order to solve this issue. I wish you a lovely day, Sarah
1
/5
★☆☆☆☆
I was recommended this company from a friend as my daughter has just started pre-school so thought it would be a good idea to get lots of labels with her name on. Did think it was very pricy compared to others however, I thought the designs were sweet so ordered them anyway. Didn't take too long to deliver considering they're produced in France. When the postman delivered them, I wasn't at home but when I got back from work the *envelope* was soaked through with water and covered in mud resulting in the book they came in to be all crinkled up. Most of the labels were wet and peeled off the page. I would have thought they could have used a better way of sending them out considering it's labels/paper.
Lillyswdfr
Answer from Petit-Fernand
Good morning Lauren, We are very sorry for that. We will contact you by email in order to solve this issue. I wish you a lovely day, Sarah
1
/5
★☆☆☆☆
I still haven't received my order
Peter R.
Answer from Petit-Fernand
Good morning Peter, This is not normal! I will send you an email in order to find a solution. I wish you a lovely day, Sarah
1
/5
★☆☆☆☆
After more than a month since I placed my order, it has not arrived and I have not been refunded. A disaster again......
Arantxa Vara
Translated review
Answer from Petit-Fernand
Hi Arantxa, I am sorry for the problems that occurred with the delivery of your order. We have sent it again after our email exchanges 🙂 I remain available for any further information and will be happy to help you, have a nice day! ??
1
/5
★☆☆☆☆
The labels ordered never arrived
Alessia
Translated review
Answer from Petit-Fernand
Good morning Alessia ! I sent you an email to confirm the mailing address and find a quick solution ! See you soon ?
1
/5
★☆☆☆☆
Very bad service and labels never arrived. I will not buy from you again
Rosalinda L.
Translated review
Answer from Petit-Fernand
Good morning Rosalinda ! I sent you an email to confirm the mailing address and find a quick solution ! See you soon ?
1
/5
★☆☆☆☆
So far so bad, after a month of ordering I still have not received it.
Ariadna
Translated review
Answer from Petit-Fernand
Hello Ariadna! Thank you very much for your order and your comment. Unfortunately, the street number was missing from the address you provided. But don't worry, we have sent it again today! See you soon! ?? Sarah
1
/5
★☆☆☆☆
Unfortunately not as accommodating as I thought. The writing is barely legible on the labels, white on pastel shades is not recommended and the blame lies with the customer.
Margarete J.
Translated review
Answer from Petit-Fernand
Hello Margarete! We are sorry that our products do not meet your expectations. Please check the preview available during label creation and change the font/illustration if necessary, as some combinations are not always compatible. ?? Have a nice day and see you soon!