/10
★★★★★
based on 125781 reviews published
★★★★★
based on 125781 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I did not receive back what I ordered
Anna M.
Translated review
Answer from Petit-Fernand
Good morning Anna-Maria ! We have sent an email with the link to track the order ! If it does not arrive do not hesitate to contact us ? Have a nice day ?
1
/5
★☆☆☆☆
Order placed on May 3 and sent on May 5 but still nothing received. Long delay to restart an order and declare it "lost".
Charlotte
Translated review
Answer from Petit-Fernand
Hello Charlotte! We've contacted you to confirm the delivery address. See you soon?
1
/5
★☆☆☆☆
Iron-on labels don't stick at all. On T-shirts, you just have to pull the fabric a little and they come off. On pants, they don't stick at all.
Marie
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Answer from Petit-Fernand
Hello Marie, We are sorry to hear that our products did not meet your expectations. I hope you will receive your new shipment soon? Good day and see you soon!
1
/5
★☆☆☆☆
Labels that don't stick at all !!!! (Despite having followed the instructions carefully) I will never recommend this site again!
Aurore
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Answer from Petit-Fernand
Hello Aurore, We're sorry to hear that our products don't meet your expectations. I have sent you an e-mail so that we can find a solution together? Good day and see you soon!
1
/5
★☆☆☆☆
Labels too big
Hayatem Ben Hamida
Translated review
Answer from Petit-Fernand
Hello Hayatem! We're sorry to hear that our products don't meet your expectations. However, we also offer mini-size labels with dimensions of 46 x 6 mm, which are more practical for pencils, for example 😉 Have a nice day and see you soon!
1
/5
★☆☆☆☆
I still haven't received my order n 1001373951 which I placed on 25/04.
Anne-marie Taur
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Answer from Petit-Fernand
Hello Anne-Marie, We're very sorry about this. We have contacted you by email, I hope you will receive the new shipment! See you soon?
1
/5
★☆☆☆☆
Order still not received... Very long lead time (2 weeks I'm waiting)
Oceane
Translated review
Answer from Petit-Fernand
Hello Océane, Thank you for contacting us by e-mail, I hope you will receive the new shipment! See you soon?
1
/5
★☆☆☆☆
Notebook arrived in very poor condition, envelope open, pages torn out and staples no longer holding, the notebook is falling apart. For an order of 50! To compensate, I was offered 15% on my next order, which I refused. I'm still waiting for customer service to get back to me to offer compensation... It's a pity, because the labels are top quality.
Anne Sophie
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Answer from Petit-Fernand
Hello Anne-Sophie, We're sorry that the package was damaged during delivery? I hope you will be happy with our compensation offer. Have a nice day?
1
/5
★☆☆☆☆
I have not received my parcel.
Ambre Hadey
Translated review
Answer from Petit-Fernand
Hello Ambre! We've sent you an email to confirm your postal address so that we can find a solution quickly? Have a nice day?
1
/5
★☆☆☆☆
The order finally did not arrive and I had to claim a refund.
Raquel Perez
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Answer from Petit-Fernand
Hello Raquel, thank you very much for your comment. We are very sorry for the delivery incident that occurred? Have a nice weekend! Sarah
1
/5
★☆☆☆☆
I still haven't received my order and I'm being asked for an opinion
Adwi
Translated review
Answer from Petit-Fernand
Hello there! Thank you for contacting us by e-mail, I hope you'll receive the new shipment! See you soon?
1
/5
★☆☆☆☆
1 week to receive a mail supposedly priority. Logistics to review for me it's over I'm looking for another supplier
Alain 91530
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Answer from Petit-Fernand
Hello Alain, we're sorry your delivery has been delayed? I hope you enjoyed your articles all the same! Have a nice day?
1
/5
★☆☆☆☆
Not happy. The Y in AYDEN is very badly printed, so it looks like a V.... And this is due to a lack of printing ink...
Véronique Larand
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Answer from Petit-Fernand
Hello Veronique! We're sorry to hear about your dissatisfaction with the label rendering. Don't hesitate to consult the preview available during label creation and modify the font/illustration if necessary, as certain combinations are not always possible? Good day and see you soon!
1
/5
★☆☆☆☆
I ordered labels,they did not arrive,I solicited order but nothing arrived ,after 25 days still nothing
Giuseppe C.
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Answer from Petit-Fernand
Good morning Joseph 🙂 We contacted you last week to validate the mailing address. Please feel free to reply to us, we would find a solution ??
1
/5
★☆☆☆☆
Hello For the second time, the labels do not hold, they come off at the first wash. On the other hand, I have no problem with the first ones I ordered.
Sylvie
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Answer from Petit-Fernand
Hello Sylvie, thank you for your loyalty? We're sorry you're having problems with your labels, and we've contacted you to find a solution! Have a nice day and see you soon?
1
/5
★☆☆☆☆
I placed the order a month ago and still the package has not arrived and there is no way to track it
Daniela S.
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Answer from Petit-Fernand
Good morning Daniela ! Thank you for your message 🙂 I contacted him by email to verify the address and find une solution ? I am waiting for your feedback !
1
/5
★☆☆☆☆
I love the idea and the website but my order has still not arrived. The wait seems excessive to me
Alejandra Company
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Answer from Petit-Fernand
Hello Alejandra! Thank you very much for your message and your order with Petit Fernand, I am very happy to know that your package was waiting for you with your porter ? See you soon! Sarah
1
/5
★☆☆☆☆
I still have not received the product.
Marie Pirson
Translated review
Answer from Petit-Fernand
Hello Mare, I hope you've received your new shipment! Have a great weekend?
1
/5
★☆☆☆☆
The order has not arrived. I am waiting for a new order.
Marina Manzanares GarcÃa
Translated review
Answer from Petit-Fernand
Hi Marina, thank you very much for your feedback. I am very sorry for the delivery incident that occurred? I remain at your disposal for any further information and it will be a pleasure to help you. Have a nice weekend! Sarah
1
/5
★☆☆☆☆
Very disappointed all the labels came off
Bettina Carvalho
Translated review
Answer from Petit-Fernand
Hello Bettina, we've contacted you to get more information and find a solution! Have a nice day?
1
/5
★☆☆☆☆
Order not received. Responsive after-sales service sent a new order hoping to receive it.
Morgane Z.
Translated review
Answer from Petit-Fernand
Hello Morgane, thank you for your message! We'll be happy to help if you have any other concerns? See you soon?
1
/5
★☆☆☆☆
I still haven't received my parcel, I think it's gone into oblivion, despite the customer service (automatic reply) which again told me it would arrive early last week... Still no news...
Caroline
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Answer from Petit-Fernand
Hello Caroline! We are sorry to read your message. I've sent you an email so that we can find a solution for your parcel! See you soon?
1
/5
★☆☆☆☆
The gourds are very pretty but heavy, for my part plug broken in 2 days and replaced by CME at the slightest impact the layer of paint crumbles is really not worth the price. I'll have to buy new bottles, but it won't be from CME...
Laetitia Chopin
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Answer from Petit-Fernand
Hello Laetitia! We're sorry you're having problems with our water bottles. We invite you to contact us by email so that we can find a solution! ?? Bonn week-end ?
1
/5
★☆☆☆☆
Labels do not stick despite following instructions to the letter
Eileen L.
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Answer from Petit-Fernand
Good morning Eileen ! Thank you for your message, we sent you an email to find a solution together 🙂 Have a nice day !
1
/5
★☆☆☆☆
Good evening, I'm a little disappointed with the stickers for clothes, they come off after washing.
Edwige Malle
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Answer from Petit-Fernand
Hello Edwige, thank you for your comment! We've sent you an e-mail to try and find a solution! See you soon?
1
/5
★☆☆☆☆
I only received 1/4 of my order. And no information on the shipment of the rest.
Claudine SÉgui
Translated review
Answer from Petit-Fernand
Hi Claudine, we've sent you an e-mail to get more information and send you the missing elements! Have a nice weekend?
1
/5
★☆☆☆☆
I did not receive my order so I am not happy Tell me what you propose, refund or delivery within 4 days max A.MANISCALCO
Anny Maniscalco
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Answer from Petit-Fernand
Hi Anny, we've taken the time to reply to your e-mail! Wishing you a pleasant reception?
1
/5
★☆☆☆☆
I chose to buy these labels as a teacher friend of mine recommended them enormously. I found after one wash and tumble the stickers came off the clothes and stuck to the inside of my washing machine. Massively disappointed as they were pricey but I convinced my husband they were worth it as would stay on the clothes.
Susie P.
Answer from Petit-Fernand
Dear Susie, thank you for your order with Petit Fernand UK. We are sorry to hear that you had a problem with your labels. This is very unusual and we just send you an e-mail in order to find out what happened and propose you a solution. Waiting for your answer to help you. We wish you a wonderful day and stay safe! Kindly, Marylin
1
/5
★☆☆☆☆
For the first time, I'm disappointed with the gourd. Intended for a 2.5 year old, even I have trouble opening it and sometimes can't close the stopper. Of course it's leak-proof, but is there a problem or is it normal for it to be so hard to close?
Laurie Caucheteux
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Answer from Petit-Fernand
Hi Laurie, I'm sorry our gourd caused you so much trouble... I'll send you an email right away so that we can find a solution together. Have a nice day?
1
/5
★☆☆☆☆
I still haven't received my order
Raja Majid
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Answer from Petit-Fernand
Hello, thank you for your message. We've sent you an e-mail to try and find a solution! Have a nice day 🙂