/10
★★★★★
based on 125707 reviews published
★★★★★
based on 125707 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Product never received. Contradictory information between after-sales service and order info and order info very unclear (same status for 10 days).
Chloé
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Answer from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please be assured that we have already refunded your purchase in full, as indicated in our previous exchanges.
1
/5
★☆☆☆☆
I sent an e-mail complaining about the gourd I ordered because the straw kept falling out and asking for a new lid to be sent, but I never received a reply.
Vanessa Schwab
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Answer from Petit-Fernand
Hello, As requested, we have returned the straw for the gourd and hope that this meets your expectations. If you need anything else, please don't hesitate to contact us. If you have any further questions, please do not hesitate to contact us. The C-MonEtiquette team
1
/5
★☆☆☆☆
The labels peeled off after the first wash, even when the instructions were followed to the letter. I don't recommend them at all. I threw 15 in the garbage can.
Marine Bertrand
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Answer from Petit-Fernand
Hello, We're sorry to hear that your labels are coming off. This is absolutely not normal. We invite you to contact our customer service department with photos so that we can identify the problem and offer you a rapid solution. The C-MonEtiquette team
1
/5
★☆☆☆☆
Order placed Aug 25, shipped on 27th to date Sept 9 still nothing. You send emails asking for the order to be rescheduled and confirming the 'address and no one responds. I meanwhile paid for an order that never arrived and not a little (about 35) and I have to label all the school supplies but I can't do it because they are without labels. I repeat from customer service no one responds and I am left waiting for a phantom order and have to spend more money to get school labels. Very bad experience
Jessica R.
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Answer from Petit-Fernand
Good morning Jessica, Thank you for your comment and we sincerely apologize for the inconvenience you experienced with your order. Unfortunately, we receive a high volume of emails every day, which can lead to delays in responses. We would like to let you know that we have already sent out a new order to resolve the situation and hope that it will arrive as soon as possible. We understand how frustrating it is not to receive the materials you need for school and we are sorry for the inconvenience caused. Your patience is greatly appreciated as we work to improve our service. If you have any further questions or needs, please do not hesitate to contact us. We are here to help! Good day, Clare, Petit-Fernand
1
/5
★☆☆☆☆
Labels don't wash off
Emilie
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Answer from Petit-Fernand
Hello, We're sorry to hear that you're disappointed with the quality of the labels. We fully understand your frustration and would like to resolve this issue. We will contact you directly to discuss the situation in detail and find a solution that works for you. The C-MonEtiquette team
1
/5
★☆☆☆☆
I haven't received my parcel and no one has replied to my e-mail about it.
Hélène Rosoux
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Answer from Petit-Fernand
Hello, Thank you for taking the time to share your review. We are sorry that you did not receive your initial order as expected. Following our exchange, we agreed together to return your order, and this was done promptly. Thank you again for your understanding and trust. Very nice day, The C-MonEtiquette team
1
/5
★☆☆☆☆
My package has not arrived I ordered it on 17.08.24. You don't deserve the money. Not recommended.
Elif K.
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Answer from Petit-Fernand
Hello, We replied to your email on August 28th, but we never received a reply. Please do not hesitate to contact us so that we can offer you a solution if you still have not received your order. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
After 15 days I still have not received my order?
Laure Marty
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Answer from Petit-Fernand
Hello, We are very sorry that you did not receive your order within the expected timeframe. We understand that this can be frustrating, and we would like to apologize for this incident. I have just contacted you privately to propose a solution which I hope will satisfy you. Please do not hesitate to come back to us if you have any further questions or requirements. Thank you again for your understanding and patience. The C-MonEtiquette team
1
/5
★☆☆☆☆
Frankly a CATASTROPHE there are no other words !!!!! So already more than a month to receive my order, then I order labels for clothes and a gourd or first I am told 15 days after my order that the color of the cap I chose is unavailable so it must change and secondly once the gourd received I realize that it leaks (at the price of the gourd it sucks a little . ) Then (because yes it's not over) the delivery, so the first time the relay point was closed my parcel went back to the sender (rather than offering me another means of delivery) the second time customer service offered me no other solutions and made no commercial gesture for the inconvenience caused I was told that my parcel would be returned to the relay point initially chosen except that on the day of delivery, the driver said that he hadn't been able to drop off the parcel and that he'd delivered it to a drop-off point far from the one I'd chosen (more than 40 minutes' drive). I called customer service to find out what was going on, and once again they told me that it wasn't their fault, that they had no control over it, and that if I didn't want to pick it up there, I'd have to wait ten days for them to do so.Then they tell me that if I don't want to pick it up there, I'll have to wait 10 days for it to be sent back to the sender before sending it back to the relay point I'd chosen. Exasperated by all this, I decide to go and pick up my parcel, too bad for the road, because I needed the labels and the water bottle for my son, who had already started school. Except that once I got there, the relay point said ah non madame désolé mais on n'a aucun colis à votre nom . !?!?!? Seeing me really in a state of intense anger the relay point very kindly tries to see with their delivery software where my package could be and what he tells me !?!? In fact, my parcel was delivered to the relay point I had chosen !!!! More than 40 min drive for nothing because in fact everything was wrong !!! Frankly, it's good to tempt people with attractive prices, but it's also good to have customer service that's up to scratch and to be sure of the quality of the products and delivery !!!!
Mathy
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Answer from Petit-Fernand
Hello, We are deeply sorry for the many inconveniences you have experienced with your order. We would like to point out that, although we strive to guarantee a quality service, we cannot always control the delivery times or the management of deliveries made by third-party services, such as relay points or carriers. What's more, errors in communication from these services can sometimes make the situation worse, which is regrettable. The C-MonEtiquette team
1
/5
★☆☆☆☆
HORRIBLE EXPERIENCE. I ordered my labels on August 12, in time for them to arrive at the beginning of my son's school year. On August 26th they had not arrived and I claimed them, they told me it was a postal error and that they would send them again. According to their website it takes between 2 and 4 working days. Today, September 6, I still have not received my labels and they have not given me any answer or solution. My son has already started school and I have had to mark his clothes with a marker pen, after spending 30 euros on labels and a bag with his name that has NEVER arrived. A real shame. I have lost 30 euros and I have not received the product and nobody informs me, nor gives me a solution. HORRIBLE EXPERIENCE
Cristina Jiménez Camacho
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1
/5
★☆☆☆☆
I'm still waiting for my order.
Daniel Hennes
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Answer from Petit-Fernand
Hello, Thank you very much for your patience and kindness in this situation. We are very sorry that you did not receive your original order. As agreed, we quickly reshipped to ensure that you received your items. Have a nice day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
I never received my labels for my daughter's first day of school ... I did everything I could to get them on time, i.e. by August 10.
Tiffanie Encarnacao
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Answer from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please be assured that we have already refunded your purchase in full, as indicated in our previous exchanges. The C-MonEtiquette team
1
/5
★☆☆☆☆
I bought labels for clothes. After 3 washes, they come off even though I followed the instructions for gluing and washing...
Raphaëlle Houlbert
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Answer from Petit-Fernand
Hello, We find it unusual that you have experienced a quality problem with your order. We understand your frustration and would like to resolve this issue as quickly as possible. Please contact our customer service department. We'll be happy to help you find a solution tailored to your needs and offer you the support you need to resolve this situation. The C-MonEtiquette team
1
/5
★☆☆☆☆
I have no shipment tracking, I have not received anything.
Anais Bosq
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear that your delivery has been delayed. We will contact you directly to discuss the situation and find a suitable solution. Your satisfaction is our priority, and we want to make sure that everything is resolved satisfactorily. Thank you for your patience and understanding.
1
/5
★☆☆☆☆
The order was delayed a lot AND apart from that it arrived where it should not have arrived, and the item was not from my perspective it is not as shown on the page completely different
Stefany Rincon
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1
/5
★☆☆☆☆
Order never received
Marie-a.
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Answer from Petit-Fernand
Hello, We're sorry to hear that your delivery has been delayed. We will contact you directly to discuss the situation and find a suitable solution. Your satisfaction is our priority, and we want to make sure that everything is resolved satisfactorily. Thank you for your patience and understanding.
1
/5
★☆☆☆☆
Hello, all the labels come off after 2 or 3 washes.
Sabrina Vasset
Translated review
Answer from Petit-Fernand
Hello , We find it unusual that you have encountered a problem with the label quality of your order. We understand your frustration and would like to resolve this issue as soon as possible. Please contact our customer service department. We'll be happy to help you find a solution tailored to your needs and offer you the support you need to resolve this situation.
1
/5
★☆☆☆☆
Deadline not met, I ordered on August 21 and received on September 05 after the start of the school year. I no longer have any use for them as I had to buy others.
Elodie Charron
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Answer from Petit-Fernand
Hello, We're sorry to hear that your order arrived after the start of the school year. Our delivery times are calculated in working days, and we make every effort to meet these deadlines. However, we cannot always control postal delays. The C-MonEtiquette team
1
/5
★☆☆☆☆
Very very long delivery 15 days since I ordered and I still have nothing.
Ml
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Answer from Petit-Fernand
Hello, We are very sorry for the delay in delivery that you have experienced. We fully understand that a 15-day wait is unacceptable. We will contact you today to resolve this issue and find a quick solution. Your satisfaction is very important to us, and we will do our utmost to rectify this situation. Thank you for informing us, and we apologize for any inconvenience caused.
1
/5
★☆☆☆☆
Delivery and order ok, even if the stopper ordered was no longer available and had to be changed. On the other hand, we ordered water bottles and the name disappeared less than a week later, without having rubbed them or put them in the dishwasher. mediocre quality.
Roxane Beugger
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Answer from Petit-Fernand
Hello, We're sorry to hear that you're disappointed with the quality of your water bottles. It is unacceptable for the name to fade so quickly, especially without being scrubbed or put in the dishwasher. We fully understand your frustration and would like to resolve this issue. We will contact you directly to discuss the situation in detail and find a solution that works for you. Thank you for sharing your experience with us, and we apologize for the inconvenience.
1
/5
★☆☆☆☆
After three years of ordering from you without any problems, this year it's a disaster. I've had three orders: one with badly cut labels and two that got lost. The parcels are not tracked, so I have to wait to send them back. When I receive it, it's not the right design and I'm still waiting for one for an order placed on August 20. Back to school was a week ago and I had to order elsewhere. Very nice customer service but they can't do anything and won't even refund my order. I am very very disappointed and will not be ordering again.
Gaelle Lastere
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Answer from Petit-Fernand
Hello, We understand that you have finally received your order. We sincerely hope that, despite the delivery problems encountered, you are satisfied with the products you have received. The C-MonEtiquette team
1
/5
★☆☆☆☆
1st week of school, 1st washings and all the iron-on clothing labels are gone. I don't recommend it at all.
Act
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Answer from Petit-Fernand
Hello, We're sorry to hear that you've had problems with our iron-on labels. We don't understand why the labels came off after only a week's use. Your satisfaction is very important to us, and we would like to solve this problem. We invite you to contact us directly so that we can examine the situation in more detail and find an appropriate solution The C-MonEtiquette team
1
/5
★☆☆☆☆
I ordered labels on August 23rd for my child's return to CP. Guaranteed delivery before the start of the school year (supposedly...) to be sure of receiving them on time, we even opted for accelerated delivery. Result: labels arrived 4 days after school started! I had to rush off to find another way of labeling all her things, because it was compulsory. And last year, same problem! My order was lost and therefore also received late. HONEST!
Claire
Translated review
Answer from Petit-Fernand
Hello, We are very sorry to hear that you have experienced problems with the delivery of your labels. We understand how stressful this must have been, especially with the start of an important new school year. We would like to apologize for the delay in delivery, despite the choice of expedited delivery. We have taken note of your comments and will work to prevent this kind of situation from recurring in the future.
1
/5
★☆☆☆☆
Always used Petit-fernand for my name labels. Unfortunately this time, the quality was poor. Very pixelated the name isn't a clear print. I did request a refund or a re-print. They offered a re-print but it arrived the same poor quality.
Holly
Answer from Petit-Fernand
Hello Holly, We're sorry your renewal order was unsatisfactory. As we got no response from you after sending you new labels, we assumed everything went well. Could you contact our customer support so that we can help you? Have a wonderful day!
1
/5
★☆☆☆☆
I made a first order which never arrived. Lost by Chronopost. I had to contact the c mon étiquette service. I was then offered a new order which also never arrived. This time it wasn't Chronopost but c mon étiquette who never sent my new order. After 20 days of waiting for all this, I found myself without an order and without the labels before my children went back to school. I don't recommend this site at all.
Ophelie
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Answer from Petit-Fernand
Hello, We completely understand your dissatisfaction and we are sincerely sorry for the inconvenience. We have found a solution to resolve the problem, and we hope that this will meet your expectations. We regret this bad experience and hope that it will not prevent you from returning to our services in the future. Your satisfaction is very important to us, and we are determined to offer you a better service.
1
/5
★☆☆☆☆
My order was dispatched on 23/08/2024. As of 06/09/2024, it is in "Delivered" status, but I still haven't received anything.
Alison A.
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Answer from Petit-Fernand
Hello, Following our telephone conversation two days ago, we are delighted to have been able to resolve the problem. As agreed, we have returned your order. We sincerely hope that you will be fully satisfied with your order. Yours faithfully
1
/5
★☆☆☆☆
I never received my order
Marion Denuit
Translated review
Answer from Petit-Fernand
Hello, We are very sorry that you did not receive your order within the expected timeframe. We understand that this can be frustrating, and we would like to apologize for this incident. I have just contacted you privately to propose a solution which I hope will satisfy you. Please do not hesitate to come back to us if you have any further questions or requirements. Thank you again for your understanding and patience. The C-MonEtiquette team
1
/5
★☆☆☆☆
I have not received my parcel. I notified a change of address and was told it was taken care of. Products that I didn't order came with it. I won't be ordering again as I can't find my parcel.
Coralie Philippe
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Answer from Petit-Fernand
Hello, thank you for your feedback. In order to better understand the problem you are experiencing and to be able to help you in the best possible way, we have contacted you by email. Please do not hesitate to reply so that we can find a solution quickly. We look forward to helping you resolve this situation. The C-MonEtiquette team
1
/5
★☆☆☆☆
Order number 4002167249 I have tried to email, instagram, Facebook. I've been ignored on all platforms. Order never arrived, day 12 now! Will have to dispute with PayPal.
Envy L.
Answer from Petit-Fernand
Hello Zalihe, Sorry we took so long to answer your email, we were completely swarmed with messages this past week. We hope the solution we gave you was satisfactory. Have a wonderful day!
1
/5
★☆☆☆☆
The service, the communication and the packaging of the product, the prices they have are not equivalent to any of the processes of this company, the first and last time I will buy.
Bea Figueira
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Answer from Petit-Fernand
Hello, We are sincerely sorry to read your message. Our Customer Service Department is available to help you with your order. You can contact us through our contact form with your order number. Hello, Camille Petit-Fernand