/10
★★★★★
based on 125781 reviews published
★★★★★
based on 125781 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The idea is superb. Our children got their water bottles 2 months ago. The caps were impossible to close. Called customer service twice and got new caps, but one was still impossible to close (by an adult, so the kids ... ). And now all the enamel at the bottom of the 2 bottles is coming off. We're very disappointed with the quality of the bottles, which we thought we'd keep for several years, but it'll only be a few months. The value for money is not good enough for us, quite the contrary. And the children are very disappointed because they can't use them as they like.
Aurore Lefort
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Answer from Petit-Fernand
Hello Aurore! We are sorry to read your message. We have sent you an e-mail so that we can find a solution together? Have a nice weekend?
1
/5
★☆☆☆☆
The order has not arrived!
Cristian G.
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Answer from Petit-Fernand
Good morning!!! Thank you for your message. We have contacted you by email to find a solution đ Have a nice day
1
/5
★☆☆☆☆
The designs are cute but the stick on label option fell off after only 1 wash. I sent a complaint email and got a reply saying that they were delighted I received my order and that I should leave a review which I found odd. So here I am, leaving a negative one. It's a shame because they weren't cheap and was excited when I got them.
Jo
Answer from Petit-Fernand
Dear Jo, thank you very much for your order with Petit-Fernand UK! We are sorry to hear that you had a problem with the labels and did not receive the answer to your question. You must have received an automatic answer from our support on the website. We invite you to send an e-mail directly to our Customer Service by e-mailing to: [email protected], so we can help! Wishing you a wonderful day and stay safe, kindly, Marylin
1
/5
★☆☆☆☆
All the labels come off in the washes...cute design but I was disappointed by the fact of sticking on the labels.
Invité
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Answer from Petit-Fernand
Hi Anna! I just sent you an email so that we can find a solution with the labels. We care a lot about our customers' satisfaction, I'm sure we'll find something to satisfy you! ??
1
/5
★☆☆☆☆
They are nice but came off in the first wash.
Mar
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Answer from Petit-Fernand
Hi Mar, thank you very much for your comment. I am writing to you right now to see what happened with your order!
1
/5
★☆☆☆☆
Very poor quality, peel off after the first wash
Alba Carreras
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Answer from Petit-Fernand
Hello, it is not normal for your labels to peel off. We will notify customer service so they can get back to you quickly. Regards, Marine
1
/5
★☆☆☆☆
After the first wash at 60 degrees, the labels came off, so I'm very disappointed and won't be ordering again.
Isabelle Mauvillain
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Answer from Petit-Fernand
Hello Isabelle, Thank you for taking the time to leave your review. We apologize for the inconvenience. The labels should not come off. Our customer service will contact you shortly to suggest a solution. We wish you a pleasant evening, Alexandre
1
/5
★☆☆☆☆
I put 3 stickers on the labels of 3 T-shirts. I followed the instructions exactly. I washed them 3 days later at 40'C and all 3 stickers fell off. For the price this is very disappointing
Almira D.
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Answer from Petit-Fernand
Hello Almira, Thank you for your order and your message. Feedback from our customers is very important to us as we are always working to improve the quality of our products. We will get in touch with you to find a solution to your problem together. Until then, have a nice day đ ! Johanna
1
/5
★☆☆☆☆
After 3 weeks the order still hasn't arrived and I haven't heard anything about it. Very difficult to communicate with you.
Irene Muñoz Sabater
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Answer from Petit-Fernand
Good morning, We are sorry for the delay in delivery you are experiencing. Your order was shipped on March 22nd and should have been delivered in the following days. If you still have not received it, you can contact our customer service : [email protected] Have a nice day Marina
1
/5
★☆☆☆☆
I never received my parcel! I sent an e-mail and never got a reply. I had already ordered from this site, but never again!
Camille Lelievre
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Answer from Petit-Fernand
Hello Camille, We're sorry for the inconvenience and our customer service team will get back to you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Order placed on March 22 and to date April 12 still nothing received! I contacted customer service 2 times by e-mail and they told me that I hadn't paid on time and that my order had been cancelled, even though my Visa card had been debited on March 22! After checking, they told me that the order had supposedly left on March 23 and that it wasn't their fault that the post office hadn't delivered on time! It's easy to put the blame on others! First and last order and your advertising won't be done, that's for sure!
Charline Beauquenne
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Answer from Petit-Fernand
Hello, We apologize for the inconvenience. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Despite the iron's very hot temperature, it doesn't stick.
Eve 056
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Answer from Petit-Fernand
Hello, Eve Thank you for taking the time to leave your review. We apologize for the inconvenience. The labels should not come off. Our customer service will contact you shortly to suggest a solution. We wish you a pleasant evening, Alexandre
1
/5
★☆☆☆☆
I have not received my order yet. This time it is taking muchiiiiiiiisimo longer than usual.
Ana
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Answer from Petit-Fernand
Good morning, We are sorry for the delay in delivery you are experiencing. Your order was shipped on March 15th and should have been delivered in the following days. If you still have not received it, you can contact our customer service : [email protected] Have a nice day Marine
1
/5
★☆☆☆☆
Not at all satisfied. very poor quality
Charlotte
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Answer from Petit-Fernand
Hello, We're sorry for the inconvenience and our customer service team will get back to you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Bnjr I don't have my Michael Hallerstrom labels yet 0616991414
Hallerstrom
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Answer from Petit-Fernand
Hello Michael, We apologize for the inconvenience. Our customer service team will get back to you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
I'm still waiting for my order. I send emails to point this out and I'm always told that I have to wait. So now I'm really fed up, what can I do? It's not serious at all
Invité
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Answer from Petit-Fernand
Hello, We're sorry for the inconvenience and our customer service team will get back to you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
I ordered 2Ă of your labels for my mom who has been rushed into an EHPAD and I'm very disappointed because the labels don't hold at all. As a result, a lot of laundry has been lost and for the time being I'm obliged to wash her clothes myself. I'm really disappointed and I followed the instructions.
Invité
Translated review
Answer from Petit-Fernand
Hello, We're sorry for the inconvenience, but the labels shouldn't come off. Our customer service will contact you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Disappointed with the product I was going to use it to mark my husband's clothes in Epad but it's not strong enough, it looks like paper, very disappointed.
Joelle Rigaud
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Answer from Petit-Fernand
Hello Joelle, We're sorry for the inconvenience, but the labels shouldn't come off. Our customer service will contact you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Sorry for the bad rank but I didn't receive my order and I can't contact you.
Katia Cermak
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Answer from Petit-Fernand
Hello Katia, We apologize for the inconvenience. Our customer service team will contact you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Order never received...
Invité
Translated review
Answer from Petit-Fernand
Hello, We're sorry for the inconvenience and our customer service team will get back to you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
It has been more than a month since I placed the order and it never arrived. They say they will send me another one and it's been 10 days and nothing again.
Laura Clavero
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Answer from Petit-Fernand
We are sorry to hear that you are one of our customers experiencing shipping problems. Thanks to your feedback, we have been able to identify this problem and are looking for a more reliable alternative shipping solution. We ask our customer service to contact you promptly to find a solution.
1
/5
★☆☆☆☆
I placed the order on March 5th and it has not arrived yet (31/03/2021).
Georgiana Emilia Stroia
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Answer from Petit-Fernand
Hello, This situation is not normal, we urgently ask our customer service to contact you to find a solution.
1
/5
★☆☆☆☆
Labels do not stick on the items
Ashleigh M.
Answer from Petit-Fernand
Dear Asleigh, thank you very much for ordering with Petit-Fernand UK! We are sorry to hear that you had problems with your labels. This is not normal and we invite you to contact us again so we can help. Also for your order number 4000844122 it's on its way and we just send you an e-mail regarding this matter. Our e-mail is: [email protected] Wishing you a lovely day! Kindly, Alexandre
1
/5
★☆☆☆☆
The order has not arrived
Luana C.
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Answer from Petit-Fernand
Dear Luana, We are sorry if your order has been delayed. Once the order is shipped, the postal service is in charge of it, and delays may occur due to the health situation. Please email us at [email protected] to learn the status of your order or find a solution. I wish you a good day. Roberto
1
/5
★☆☆☆☆
The delivery time was far too long! About 15 days ...
Invité
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Answer from Petit-Fernand
Hello, Thank you for taking the time to leave your review. We are sorry that you have found the delivery time longer recently. We are looking to diversify our delivery methods in order to best meet your expectations. In fact, we have a Chronopost express delivery option with a 1-day guarantee. For standard delivery methods, the delivery time is not guaranteed by the post office, but is estimated at between 2 and 5 days. Thank you for your understanding. We wish you a pleasant evening, Alexandre
1
/5
★☆☆☆☆
I ordered 2 etiquettes for 2 different names. However I received them mixed up: isabella and Claudia in the same block. For both blocks.
Antonella
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Answer from Petit-Fernand
Hello, We are sorry for the inconvenience, our customer service will contact you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Bj in fact I did not expect to receive labels all plastic! I did not put enough information!
Sylvie
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Answer from Petit-Fernand
Hello, We apologize for the inconvenience. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Very disappointed by the individual caps for gourds because really very very hard to close the cap while I'm already struggling to close imagine my 4 year old son!!!!
Carla Machado
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Answer from Petit-Fernand
Hello, We're sorry for the inconvenience. Our customer service team will contact you shortly to propose a solution. Have a nice day, Alexandre
1
/5
★☆☆☆☆
The bags are a horrible, rough cotton, I have washed them (30 degrees in the washing machine) and the black color has already faded. The name is written so high and small that once closed it is illegible. No, I would not buy them again or recommend them.
Francesca G.
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Answer from Petit-Fernand
Dear Francesca, We are sorry if your bags were defective. For us, the quality of our products and customer satisfaction are a priority. Please write to us at customer service at [email protected] . You will see that we will find a solution. I wish you a good day! Roberto
1
/5
★☆☆☆☆
I bought 3 bottles at a certain price and it was impossible to close the cap without forcing on it like crazy...the same goes for opening...so the kids can't use it on their own...too bad, that was the goal! In short, I'm quite disappointed đ
Flore
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Answer from Petit-Fernand
Hello Flore, We're sorry for the inconvenience. Our customer service team will contact you shortly to offer a solution. Have a nice day, Alexandre