/10
★★★★★
based on 127287 reviews published
★★★★★
based on 127287 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order placed on March 22 and to date April 12 still nothing received! I contacted customer service 2 times by e-mail and they told me that I hadn't paid on time and that my order had been cancelled, even though my Visa card had been debited on March 22! After checking, they told me that the order had supposedly left on March 23 and that it wasn't their fault that the post office hadn't delivered on time! It's easy to put the blame on others! First and last order and your advertising won't be done, that's for sure!
Charline Beauquenne
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Answer from Petit-Fernand
Hello, We apologize for the inconvenience. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Despite the iron's very hot temperature, it doesn't stick.
Eve 056
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Answer from Petit-Fernand
Hello, Eve Thank you for taking the time to leave your review. We apologize for the inconvenience. The labels should not come off. Our customer service will contact you shortly to suggest a solution. We wish you a pleasant evening, Alexandre
1
/5
★☆☆☆☆
I have not received my order yet. This time it is taking muchiiiiiiiisimo longer than usual.
Ana
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Answer from Petit-Fernand
Good morning, We are sorry for the delay in delivery you are experiencing. Your order was shipped on March 15th and should have been delivered in the following days. If you still have not received it, you can contact our customer service : [email protected] Have a nice day Marine
1
/5
★☆☆☆☆
Not at all satisfied. very poor quality
Charlotte
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Answer from Petit-Fernand
Hello, We're sorry for the inconvenience and our customer service team will get back to you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Bnjr I don't have my Michael Hallerstrom labels yet 0616991414
Hallerstrom
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Answer from Petit-Fernand
Hello Michael, We apologize for the inconvenience. Our customer service team will get back to you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
I'm still waiting for my order. I send emails to point this out and I'm always told that I have to wait. So now I'm really fed up, what can I do? It's not serious at all
Invité
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Answer from Petit-Fernand
Hello, We're sorry for the inconvenience and our customer service team will get back to you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
I ordered 2× of your labels for my mom who has been rushed into an EHPAD and I'm very disappointed because the labels don't hold at all. As a result, a lot of laundry has been lost and for the time being I'm obliged to wash her clothes myself. I'm really disappointed and I followed the instructions.
Invité
Translated review
Answer from Petit-Fernand
Hello, We're sorry for the inconvenience, but the labels shouldn't come off. Our customer service will contact you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Disappointed with the product I was going to use it to mark my husband's clothes in Epad but it's not strong enough, it looks like paper, very disappointed.
Joelle Rigaud
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Answer from Petit-Fernand
Hello Joelle, We're sorry for the inconvenience, but the labels shouldn't come off. Our customer service will contact you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Sorry for the bad rank but I didn't receive my order and I can't contact you.
Katia Cermak
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Answer from Petit-Fernand
Hello Katia, We apologize for the inconvenience. Our customer service team will contact you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Order never received...
Invité
Translated review
Answer from Petit-Fernand
Hello, We're sorry for the inconvenience and our customer service team will get back to you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
It has been more than a month since I placed the order and it never arrived. They say they will send me another one and it's been 10 days and nothing again.
Laura Clavero
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Answer from Petit-Fernand
We are sorry to hear that you are one of our customers experiencing shipping problems. Thanks to your feedback, we have been able to identify this problem and are looking for a more reliable alternative shipping solution. We ask our customer service to contact you promptly to find a solution.
1
/5
★☆☆☆☆
I placed the order on March 5th and it has not arrived yet (31/03/2021).
Georgiana Emilia Stroia
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Answer from Petit-Fernand
Hello, This situation is not normal, we urgently ask our customer service to contact you to find a solution.
1
/5
★☆☆☆☆
Labels do not stick on the items
Ashleigh M.
Answer from Petit-Fernand
Dear Asleigh, thank you very much for ordering with Petit-Fernand UK! We are sorry to hear that you had problems with your labels. This is not normal and we invite you to contact us again so we can help. Also for your order number 4000844122 it's on its way and we just send you an e-mail regarding this matter. Our e-mail is: [email protected] Wishing you a lovely day! Kindly, Alexandre
1
/5
★☆☆☆☆
The order has not arrived
Luana C.
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Answer from Petit-Fernand
Dear Luana, We are sorry if your order has been delayed. Once the order is shipped, the postal service is in charge of it, and delays may occur due to the health situation. Please email us at [email protected] to learn the status of your order or find a solution. I wish you a good day. Roberto
1
/5
★☆☆☆☆
The delivery time was far too long! About 15 days ...
Invité
Translated review
Answer from Petit-Fernand
Hello, Thank you for taking the time to leave your review. We are sorry that you have found the delivery time longer recently. We are looking to diversify our delivery methods in order to best meet your expectations. In fact, we have a Chronopost express delivery option with a 1-day guarantee. For standard delivery methods, the delivery time is not guaranteed by the post office, but is estimated at between 2 and 5 days. Thank you for your understanding. We wish you a pleasant evening, Alexandre
1
/5
★☆☆☆☆
I ordered 2 etiquettes for 2 different names. However I received them mixed up: isabella and Claudia in the same block. For both blocks.
Antonella
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Answer from Petit-Fernand
Hello, We are sorry for the inconvenience, our customer service will contact you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Bj in fact I did not expect to receive labels all plastic! I did not put enough information!
Sylvie
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Answer from Petit-Fernand
Hello, We apologize for the inconvenience. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Very disappointed by the individual caps for gourds because really very very hard to close the cap while I'm already struggling to close imagine my 4 year old son!!!!
Carla Machado
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Answer from Petit-Fernand
Hello, We're sorry for the inconvenience. Our customer service team will contact you shortly to propose a solution. Have a nice day, Alexandre
1
/5
★☆☆☆☆
The bags are a horrible, rough cotton, I have washed them (30 degrees in the washing machine) and the black color has already faded. The name is written so high and small that once closed it is illegible. No, I would not buy them again or recommend them.
Francesca G.
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Answer from Petit-Fernand
Dear Francesca, We are sorry if your bags were defective. For us, the quality of our products and customer satisfaction are a priority. Please write to us at customer service at [email protected] . You will see that we will find a solution. I wish you a good day! Roberto
1
/5
★☆☆☆☆
I bought 3 bottles at a certain price and it was impossible to close the cap without forcing on it like crazy...the same goes for opening...so the kids can't use it on their own...too bad, that was the goal! In short, I'm quite disappointed 🙁
Flore
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Answer from Petit-Fernand
Hello Flore, We're sorry for the inconvenience. Our customer service team will contact you shortly to offer a solution. Have a nice day, Alexandre
1
/5
★☆☆☆☆
I have not received my label order
Invité
Translated review
Answer from Petit-Fernand
Hello, Thank you for your order and I'm sorry to read that there is a problem with your delivery. Our customer service will contact you shortly to give you more information and find a solution. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Very disappointed never received anything
Invité
Translated review
Answer from Petit-Fernand
Hello, Thank you for your order and I'm sorry to read that there is a problem with your delivery. Our customer service will contact you shortly to give you more information and find a solution. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Lousy customer service. I placed an order on March 9th and I still don't know anything. Very slow shipping and no tracking information. In addition to the fact that they do not answer emails.
Gabriela Lopez Fuentes
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Answer from Petit-Fernand
Hi Gabriela, I'm sorry to hear that you had a bad experience as a customer of Petit Fernand? I am glad to see that in the end, everything was solved after your discussion with our service! See you soon with Petit Fernand!
1
/5
★☆☆☆☆
Waiting more than 2 weeks. Not easy to contact with them . I just paid bit I am without stickers.... school started and just extra cost that I ordered from other company who is faster than Petit F. I am very disappointed and upset. So can I get my order someday or the refound?
Vivien
Answer from Petit-Fernand
Dear Vivien, thank you for your order with Petit-Fernand UK! We are sorry that you did not receive your order yet and invite you to contact us, so we can have a look and help! Please send an e-mail to: [email protected] ! Thanks a lot and have a wonderful day! Kindly, Alexandre
1
/5
★☆☆☆☆
Parcel lost, 10 days to send us a new parcel which still hasn't arrived ..... so I still don't have the order which dates back to mid-February ... a month And customer service doesn't answer the phone and takes a long time to reply by e-mail.
Agathe Felisaz
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Answer from Petit-Fernand
Hello Agathe, Thank you for your order and I'm sorry for this problem and this miscommunication. We will ask our customer service to get back to you as soon as possible to discuss and find a solution. Have a nice day, Alexandra
1
/5
★☆☆☆☆
Very disappointed by my purchase, the labels I received do not wash at all contrary to what was said in the previous positive reviews. i do not recommend it.
Batoul Hassan
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Answer from Petit-Fernand
Hello, We're sorry for the inconvenience, but the labels shouldn't come off. I invite you to send an email to our customer service with a photo showing the problem encountered: [email protected] Nice day, Alexandra
1
/5
★☆☆☆☆
I have just placed an order for 140 labels. I'm very disappointed with the quality of the labels, which either don't stick or come off in the first wash. Very, very disappointed. What's more, when we call we can't reach anyone. Called March 18 twice.
Mme Canet
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Answer from Petit-Fernand
Hello Mrs Canet, Thank you for your order and I'm sorry to read that there's a problem with your labels. Our customer service will contact you shortly to find a solution. Have a nice day, Alexandra
1
/5
★☆☆☆☆
Labels never arrived
Marta
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Answer from Petit-Fernand
Dear Marta, We are sorry if your order has been delayed. Once the order is shipped, the Postal Service handles it, and delays may occur due to the health situation. Please email us at [email protected] to learn the status of your order. I wish you a good day. Roberto
1
/5
★☆☆☆☆
Impossible to track your order impossible to contact the service by phone and impossible to send an email via the form, almost 10 days to arrive 18 euros invoice 19 euros withdrawal never again!!! otherwise very nice labels (not yet tested) stikers as gifts nice enough for children
Magali Cognet
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Answer from Petit-Fernand
Hello Magali, Thank you for taking the time to leave your review. We apologize for the inconvenience. Our customer service will contact you shortly to offer you a solution. Have a nice day, Alexandra
1
/5
★☆☆☆☆
Unfortunately, we have been waiting almost 4 weeks for our order. I accidentally entered 22 instead of 21 as the house number. But both our letter carrier and our neighbors across the street know where to find us! We were told that an order would only be recognized as missing after 4 weeks. This has nothing to do with 48-hour delivery and fast receipt.
M.voß
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Answer from Petit-Fernand
Hello, thank you for your order and your message. We apologize for the inconvenience and will get in touch with you regarding this! In addition, we are always working to shorten our delivery times by keeping in close contact with the logistics companies concerned. Have a nice day 🙂 ! Johanna