/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
So upset I ordered 2 sets of 20 labels for £12 in September they still hadn't turned up so I emailed them and got a response saying that payment hadn't gone through which I thought was strange as I'm sure it had anyway I checked my account and there was a transaction for £12 but it didn't say the company name so I paid again and the same company name came up so I now know I paid! I've had no response and no product even though I paid £24 I am contacting the bank to report fraud and try and get a refund.
Jo W.
Answer from
Petit-Fernand
Dear Jo, we thank you for ordering with us, but are sorry there was a problem with the paiement. Indeed Hipay send a message that they had problems with their platform in September, which is not in our control. Please contact us by e-mail to resolve the problem: [email protected]. Thanks a lot, kindly, Marylin
1/5
★☆☆☆☆
Very poor quality of the iron-on labels. All fell off after the first wash. All the instructions were strictly followed, nevertheless, some of the labels didn't attach at all the rest got lost in the washing machine. The company refused to provide a refund, sent me new labels instead, but they were the same crap.
Customer
Answer from
Petit-Fernand
Hello, thank you for ordering with Petit-Fernand UK. We are sorry you had problems with the labels. This is very unusual. Please contact our customer service again to find a solution. Kindly, Marylin [email protected]
1/5
★☆☆☆☆
Lovely looking labels and easy for a young child to spot their belongings. However, not when the labels fall off. Not even at half term yet and the labels have come off the drink bottle, snack pot, book bag, two jumpers and trousers. Sadly all style and no substance.
Jamie H.
Answer from
Petit-Fernand
Dear Jamie, we thank yo for ordering with Petit-Fernand UK. We are sorry you are having problems with the label of the drink bottle and invite you to contact our customer service so we can help to: [email protected] Kindly, Marylin
1/5
★☆☆☆☆
Disappointing, all but two tags have remained on my children's clothes. The rest I found in the washing machine drum. I spoke to customer services and they asked for my order number even though it was at the top of the email and more photos, even though I sent one with one tag that was hanging off. Would not recommend, such a shame as I bought them years ago and they were brilliant. Definitely not worth the extra money.
Gemma
Answer from
Petit-Fernand
Dear Gemma, thank you for ordering with Petit-Fernand UK. We are sorry you had a problem with the labels and hope that you had assistance, if not, we invite you to contact us per phone to: +44 203 445 0958 Kindly, Marylin
1/5
★☆☆☆☆
Nice label, instructions easy enough to follow and they even supply the iron on cover-sheet... but after 1-3 washes they come off (approx 90% have now)...complete waste of money and time.
Jenrtimo
Answer from
Petit-Fernand
Hello, thank you very much for your order with Petit-Fernand UK! We are sorry that you have a problem with the labels. This is not normal and we invite you to contact our customer service for further assistance. Thank you very much. Wishing you a lovely day. Kindly, Marylin