/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
They don't even deserve 1 star. I have placed my order on 14th August and today is 6 September not received anything I have emailed so many times where is my order? No response when I ask for refund no response i even tried to contact through Instagram still no response. So they are basically a fraud
Rabia R.
Answer from
Petit-Fernand
Dear Rabia, thank you for ordering with Petit Fernand UK! We are very sorry, that you did not receive your delivery. This is not normal and also our customer service is open every day from 9.30 to 5.30 pm per e-mail to [email protected] and per phone : +44 203 445 0958. All messages are treated after 24 h (except on the week-end), so it is not normal , that you did not receive an answer. We have a lot of messages though at the moment, as it is the high seasons. You will receive an answer very soon. Please feel free to contact us per phone. We wish you a wonderful day, kindly, Marylin
1/5
★☆☆☆☆
Ordered on 25th August, it's now 2nd September and still no stickers ready for school tomorrow. Very disappointed as it's my children's first ever days at school tomorrow and now I'm completely unprepared. Think I'll be emailing for a refund!
Natalie
Answer from
Petit-Fernand
Hello, thx for ordering with Petit Fernand UK! We are sorry you did not receive your order yet and invite you to contact our customer service by e-mail for help: [email protected] ! Kindly, Marylin
1/5
★☆☆☆☆
Ordered clothing stickers that apparently stayed on even after washing however they all came off after just the first wash. Very unhappy.
Shauni J.
Answer from
Petit-Fernand
Dear Shauni, We thank you for your order with Petit-Fernand UK! We are sorry that you had problems with the stickers. This is not normal and we invite you to contact our customer service for help: [email protected]! Kindly, Marylin
1/5
★☆☆☆☆
No paper provided so used greaceproof paper as suggested. The labels look cheap and tacky once in clothes. I tried leaving the iron on for less time but the labels were still left sticky and out of shape ??
Hannah S.
Answer from
Petit-Fernand
Dear Hannah, We thank you for your order with Petit-Fernand UK! We are sorry that you are not happy with the labels. The quality of our labels and our service are very important to us and we invite you to send an e-mail to our customer service for assistance: [email protected] ! Kindly, Marylin