/10
★★★★★
based on 125777 reviews published
★★★★★
based on 125777 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The labels are very nice and in fact this is the second time I have ordered them. Too bad it's been 15 days and the labels not even a shadow....
Roberta
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Answer from Petit-Fernand
Dear Roberta Thank you for your message. I am sorry that you have not received your order yet, there must have been a problem with the postal service. I have reshipped your order to the new address, I hope you will receive it soon. If not, please feel free to contact me again. Regards Caterina
1
/5
★☆☆☆☆
This time unfortunately I have to give negative feedback, I ordered labels for me to put on my work uniform but it is already the third time I have to reattach them.With my son's it did not happen, in fact on the kindergarten pinafores they have been there for two years! I don't know how this happens. I follow all the instructions.
Lorena
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Answer from Petit-Fernand
Dear Lorena Thank you for your comment. We are sorry to hear that you are having problems with your labels, this is not normal; I kindly ask you to send me photos of the labels coming off or the spot where you had attached them to check with the quality service. The address to send them to is [email protected] . I ask you to also add the order no. or the email address you used to make it. Thank you very much Caterina
1
/5
★☆☆☆☆
I never got the labels! I placed an order 2 months ago that I am still waiting for and there is no sign of them.
Francesca D.
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Answer from Petit-Fernand
Good morning Francesca, Thank you for your message. I am sorry that I have not received your order yet. I have emailed you to confirm the address, I await your reply. Sincerely Caterina
1
/5
★☆☆☆☆
The bottle I bought has a stopper that doesn't close anymore after barely a month. I understand better that colored stoppers are sold in addition...so that if the initial one malfunctions...you think you have a solution but frankly after a month of use it's a bit tight.
Flo
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Answer from Petit-Fernand
Hello, Thank you for your order. We are sorry that you have a problem with the cap of the gourd. This is not normal. Quality is very important to us and this should not happen regardless of the color. We invite you to contact our customer service, in order to find a solution for you: [email protected] Thank you very much! Sincerely, Marylin
1
/5
★☆☆☆☆
I haven't received anything yet and time has passed do I want my money back ??
Maria Z.
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Answer from Petit-Fernand
Good morning Maria, Thank you for your message. I am sorry that you have not received your order yet. Please contact me by email at [email protected] , via Messenger or by phone at +33 972 591 149, we will find a solution to the problem. Cordially Caterina
1
/5
★☆☆☆☆
Still haven't received my order after 1 month
Marion K.
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We're sorry that you still haven't received it, this is not normal and we invite you to contact our customer service, so that we can help you. Sincerely, Marylin
1
/5
★☆☆☆☆
I have not received the order placed, please send it to me or give me my money back. Thank you
Tiziana M.
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Answer from Petit-Fernand
Dear Customer Thank you for your comment. I am sorry that you have not received your order yet. Please contact me by email at [email protected] or via Messenger or by phone at +33 972 591 149, we will find a solution to the problem. Looking forward to your contact Regards Caterina
1
/5
★☆☆☆☆
My order hasn't arrived yet! It's been more than three weeks. Order no. 5000789078 Order date 6.11.2020 Lg, Anna
Anna
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Answer from Petit-Fernand
Hello, thank you for your order, but we regret that you have not yet received it. We invite you to contact our customer service so that we can check: [email protected] Mfg, Marylin
1
/5
★☆☆☆☆
As of today I have not received it yet.
Natividad
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Answer from Petit-Fernand
Good afternoon, I am sorry to hear that you have been waiting for your order. Our orders are manufactured within 48 hours and shipping can take 2-10 business days. If you have already passed this deadline, I invite you to contact us at [email protected] to find a solution. Best regards, Caterina
1
/5
★☆☆☆☆
My shipment is still not there
Invité
Translated review
Answer from Petit-Fernand
Hello, thank you for your order, but we regret that you have not yet received it. We invite you to contact our customer service so that we can check: [email protected] Mfg, Marylin
1
/5
★☆☆☆☆
I've tried contacting customer service about the fact the labels have come off after one wear on one garment and one wash on two garments. Could someone come back to me please? Many thanks Amy
Amy
Answer from Petit-Fernand
Dear Amy, thank you for your order. We are sorry about this; it's not normal. We answered you by e-mail . Kindly, Marylin
1
/5
★☆☆☆☆
We bought the stick on labels. We left for longer than a week before we washed the items after applying. They has all started to peel after 1 wash. Really disappointed!
Invité
Answer from Petit-Fernand
Hello, Thank you very much for your e-mail. We are very sorry to hear that you had a problem with your stickers. This is not supposed to happen and not normal at all. We invite you to contact our customer service for help by e-mail to: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
The order never arrived
Cristian
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Answer from Petit-Fernand
Dear Cristian, I am sorry to learn that your order did not arrive, I have just made the refund. Best regards Caterina
1
/5
★☆☆☆☆
I placed my order on September 17, today on November 26 I still have not received it. I have called several times (I get the answering machine with customer service hours from 09:30 to 18:00hrs), of all the times I have called I have managed to get one and the explanation is as follows. That my order has been manufactured twice and delivered twice, where? to whom? they do not know they do not have that information, but my child is still waiting for her birthday present after two months.
Judith Serrano
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Answer from Petit-Fernand
Hello Judith, I am sorry you have been waiting for your order. If you still haven't received it, I invite you to contact us at [email protected] or call me back (we are open until 17.30) to find a solution. Best regards, Caterina
1
/5
★☆☆☆☆
They did not answer the phone or email in time to resolve an issue with the management.
Invité
Translated review
Answer from Petit-Fernand
Dear Ester, Thank you for your comment. We have changed the address, if you had problems with the delivery please contact us again and we will find a solution. Best regards Caterina
1
/5
★☆☆☆☆
The Christmas window pictures are unfortunately tiny! I had really hoped for more for the money. Price-performance ratio is not fair. I am very disappointed.
Carolin
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Answer from Petit-Fernand
Hello, Thank you for your order at Esistmeins.de! We are sorry that you are not satisfied with the Christmas window pictures. Our team is doing its best to produce creative items and we will pass on your comment. Please do not hesitate to contact our customer service next time so that we can help and advise you by mail or phone. Mfg, Marylin
1
/5
★☆☆☆☆
My order has disappeared, they send me a first email to tell me to resend an email if still nothing, then after 3 emails they check my address .... 20 days (for the moment) of waiting for an order placed in a neighboring city, an order in China would have already arrived! I had already ordered without any problem and well this will be the last ... When there's a problem, customer service isn't very responsive.
Invité
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We've just checked and your order was sent back on 27/11. You should receive it every day now. We're sorry, but sometimes the post office can lose a shipment. We have no influence over this, but our customer service will be happy to resend your order after checking your address. We wish you a very nice day! Sincerely, Marylin
1
/5
★☆☆☆☆
Package still not received over a month later and no news...
Invité
Translated review
Answer from Petit-Fernand
Thank you for your order. We are sorry that you have not yet received your parcel and we invite you to contact our customer service department, so that we can help you by e-mail at: [email protected] Thank you very much! Best regards, Marylin
1
/5
★☆☆☆☆
I placed my order in August, confident they would arrive on time given their aggressive advertising of made in 48 hrs. Of course I did not expect to receive them in two days, I thought 10 days might be it. I WAS SO WRONG!!!! Long story short, I never received them. After posting in their social media several times, they contacted me and said they would expedite the order. That was closely to a month after I ordered them. They didn't arrive, I complained again and they promised to send a new set. I accepted and this one didn't arrive either. Being November, I got tired of waiting for my order placed in August and told them to refund me, and they did. That's the only positive thing I can say. I won't buy from them again.
Dana
Answer from Petit-Fernand
Dear Dana, We thank you for your order with Petit-Fernand UK, but are sorry that you did not receive your items. Indeed sometimes there can be a problem with the post service and we will resend the order to our costs. It is very rare though that it does not arrive a 3rd time. Sometimes there is something wrong with the deliver address or the post service and we of course refund in this case, even though normally at the 3rd time, we either resend or refund. In your case we produced it 3 times and refunded you. We are really sorry about this and hope there will be a next time, as this is a very unusually and rare situation. Wishing you a lovely day. Kindly, Marylin
1
/5
★☆☆☆☆
Would love to leave a constructive review but haven't received anything yet after weeks of having ordered
Invité
Translated review
Answer from Petit-Fernand
Hello, thank you very much for your order. We are sorry that you did not receive it yet. This is not normal and we invite you to contact our customer service for help by e-mail to: [email protected]
1
/5
★☆☆☆☆
My stickers peel off very badly. Even the last ones that I ordered were
Invité
Translated review
Answer from Petit-Fernand
Good afternoon, Thank you for your comment. It is not normal for them to take off, I just sent you an email to find out (it may be in spam). I am waiting for your reply. Best regards Caterina
1
/5
★☆☆☆☆
The water bottle is very durable but the caps are a disaster!!!! We changed 3 of them in 2 months, every time the water bottle falls the cap breaks! They are in the hands of children , you have to make them more durable
Tamara
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Answer from Petit-Fernand
Dear Tamara, Thank you for your comment. We are sorry to hear that you have problems with the water bottle cap, I kindly ask you to send me photos of the damaged product to check with the quality service. The address to send them to is [email protected] Thank you very much Caterina
1
/5
★☆☆☆☆
Order never received
Invité
Translated review
Answer from Petit-Fernand
Thank you for your order. We are sorry that you have not yet received your order and we invite you to contact our customer service so that we can find a solution by e-mail at: [email protected] Cdt, Marylin
1
/5
★☆☆☆☆
Widely exceeded the 10-day shipping time
Angelo
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Answer from Petit-Fernand
Dear Customer Thank you for your comment. I am sorry that you have not received your order yet. Please contact me by email at [email protected] or via Messenger or by phone at +33 972 591 149, we will find a solution to the problem. Looking forward to your contact Regards Caterina
1
/5
★☆☆☆☆
I never received my order
Invité
Translated review
Answer from Petit-Fernand
Dear Customer Thank you for your comment. I am sorry that you have not received your order yet. Please contact me by email at [email protected] or via Messenger or by phone at +33 972 591 149, we will find a solution to the problem. Looking forward to your contact Regards Caterina
1
/5
★☆☆☆☆
My order has not arrived.
Kimberley C.
Answer from Petit-Fernand
Dear Kimberley, thank you very much for your order. We are sorry that you did not receive it yet and invite you to contact our customer service for assistance: [email protected] Thanks a lot, kindly, Marylin
1
/5
★☆☆☆☆
I was disappointed with the delivery time . They totally exceeded the expected time . I think I will not place any more orders
Invité
Translated review
Answer from Petit-Fernand
Good morning, Thank you for your comment. I am very sorry to hear that the post office generated a delay, normally shipments take 4/5 days, but it can take up to 10 days. If this time has passed I invite you to contact me privately at: [email protected] Sincerely Caterina
1
/5
★☆☆☆☆
Very disappointed with the heat sealers. I did as described in the manual and after 1 wash they all fell out...
Invité
Translated review
Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to be able to help you. Sincerely, Marylin
1
/5
★☆☆☆☆
Clothing labels are not at all resistant to washing. After the first wash, there are no labels left on the garment.
Gareau
Translated review
Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to be able to help you. Sincerely, Marylin
1
/5
★☆☆☆☆
After more than 3 weeks no goods! Allegedly sent again I'm curious if it will arrive this time
Sunny
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Answer from Petit-Fernand
Hello and thank you for your order! We regret that you have not yet received it. Unfortunately, it sometimes happens that the post office loses something - rarely, but it does happen. However, we have replied to you and sent your goods on their way again. You should receive them any day now. -:) Mfg, Marylin