/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Placed an order on the 19th of August and still no delivery.
Rebecca C.
Answer from
Petit-Fernand
Dear Rebecca, Thank you for ordering with Petit-Fernand UK! We are sorry that you did not receive your goods yet. This is not normal and we invite you to contact our customer service for help to: [email protected]! Kindly, Marylin
1/5
★☆☆☆☆
I wanted to order these but my son has a double barrelled surname and it is apparently too long. I can't be the only person in this position? Shame because it looks like a great product!
Andrea C.
Answer from
Petit-Fernand
Hello, thx for your interest in our products. Please feel free to contact our customer service for help: [email protected] Thank you very much, Kindly, Marylin
1/5
★☆☆☆☆
About a month ago i ordered one lunchbox, one bottle and some labels. To this day i still have not received MY order, however i have received 4 different orders with a total of 6 lunchboxs and 6 waterbottles with other kids names on them which obviously is not mine. One of the orders i even was charged £10 to get as correct postage was not paid by supplier and guess what...it wasnt even my order. I have contacted Customer Service multiple times through both email an instagram and after first wrong order i have heard nothing back. First wrong order i was told to keep the items instead of returning which goes to show how cheaply items are made. So now i have all these personalised items that i have no use for and a bin full of boxes and STILL not got my order. I thought this company looked profressional but an absalout joke in my experience.
Clare G.
Answer from
Petit-Fernand
Dear Clare, We thank you for ordering with Petit-Fernand UK! We are very sorry that there has been a problem with your delivery and apologize for this. The quality of our products and our customer service is very important for us and this should not happen. You can imagine that it's a lot of costs for us, too and therefore it should not arrive and is an exceptional mistake. We invite you to contact our customer again to solve this problem. All message are treated in 24 h, except on the week-end. You should receive an answer soon. Please e-mail to: [email protected]! Kindly, Marylin