/10
★★★★★
based on 125777 reviews published
★★★★★
based on 125777 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
My order has not arrived...
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Translated review
Answer from Petit-Fernand
Dear Ana, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Caterina
1
/5
★☆☆☆☆
I haven't received my order!! 3 weeks ago I ordered it!
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Translated review
Answer from Petit-Fernand
Good afternoon, We are sorry to hear that you have not yet received your order. Please contact us by email: [email protected] Best regards Caterina
1
/5
★☆☆☆☆
Labels don't stay on after washing
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Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to help you. Sincerely, Marylin
1
/5
★☆☆☆☆
Very bad, without washing the clothes they have come off, they took longer than expected to arrive, I would never order them again.
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Answer from Petit-Fernand
Good afternoon Virginia I am sorry to hear that your labels have peeled off. I invite you to contact our customer service at [email protected] to find a solution. Good afternoon, Caterina
1
/5
★☆☆☆☆
Too bad... the first time I bought it, it went great. But the second and third, the labels did not hold anything. The first time I washed them in cold water they fell off. I wrote to see how we could do on 2 occasions and they didn't even answer me..... A pity.
Sabrina Hueso Cuervo
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Answer from Petit-Fernand
Good morning Sabrina, Thank you for your message. I'm sorry but I didn't find messages for your order number or with your email, I just sent you a message. If you don't receive it, you can check that it is not in spam/junk mail. We will solve this problem. Best regards Caterina
1
/5
★☆☆☆☆
Ordered 3 weeks ago and have not received a true one
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Answer from Petit-Fernand
Hello, thank you for your order! We are sorry that you have not yet received your goods, this is indeed not normal and a little long. Sometimes it happens that the post office loses something, but we are happy to look into it. We invite you to contact our customer service so that we can help you by e-mail to: [email protected] ! Thank you very much! Mfg, Marylin
1
/5
★☆☆☆☆
All the labels at the end of 2 washes I specify without that the linen boiled but washes with 30 All the labels décollenntcle sune apres les autre c'est un peuvpenible de voir recoller des etiquetted qui vient d'etre coller Cordialement
Lang
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Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to help you. Sincerely, Marylin
1
/5
★☆☆☆☆
I was very disappointed with my last order of clothing labels. The font is so thin that the information is almost illegible, it's thin and small... unusable... I'm waiting for the complaints department to get back to me.
Cindy Thomas
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Answer from Petit-Fernand
Hello, Thank you for your order. We are sorry that you are not satisfied. We do our best to satisfy our customers and we invite you to contact us again so that we can help you. cdt, Marylin
1
/5
★☆☆☆☆
My order had never arrived and when I solicited the status it seems they blamed the Italian postal service. They informed me that they would send it back and when I asked about the wait time their response was 2 days manufacturing + 10 days for shipping!!!! Absurd, from the first order it will mean more than a month to receive some labels I needed for my son's nursery. In the end they just refunded me the amount without any suggestion of some discount to show their displeasure for the occurrence. I am really angry to have waited 20 days for an order with so much enthusiasm only to end up never receiving it.
Ufficio R.
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Answer from Petit-Fernand
Dear Customer, Thank you for your comment. I am very sorry to hear that the shipment was lost by the postal service. Unfortunately in such cases the only alternative option to a refund is precisely a new manufacture and sending with consequent delivery time. If you want you can contact me privately for further information. Catherine
1
/5
★☆☆☆☆
Very disappointed it's been 15 days since I ordered and I still haven't received anything but on the other hand the money to cash it in hasn't been a problem. I will not order from you again
Vanessa
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Answer from Petit-Fernand
Thank you for your order. We are sorry that you have not yet received your order and we invite you to contact our customer service so that we can find a solution by e-mail at: [email protected] Cdt, Marylin
1
/5
★☆☆☆☆
Have only received half the order - not received the labels.
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Answer from Petit-Fernand
Hello, thank you for ordering with Petit-Ferand UK! We are sorry that your order was incomplete and invite you to contact our customer service for further assistance by e-mailing to: [email protected] Thank you very much ! Kindly, Marylin
1
/5
★☆☆☆☆
The labels came off in the first machine wash. Embarrassing...
Emanuela R.
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Answer from Petit-Fernand
Dear Emanuela Thank you for your comment. We are sorry to hear that you are having problems with your labels, this is not normal and we will find a solution; I kindly ask you to send me photos of the labels coming off or the spot where you had attached them to check with the quality service. The address to send them to is [email protected] . I ask you to also add the order no. or the email address you used to make it. Thank you very much Caterina
1
/5
★☆☆☆☆
I sent you an email, including a photo, explaining that part of the order was not what I had ordered. I am still waiting for a response from you to see how it can be solved.
Elia
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Answer from Petit-Fernand
Good afternoon Elia, Thank you very much for your message. I just checked and it seems that the second shipment is delivered. Please do not hesitate to contact us again if there is a problem. Best regards Caterina
1
/5
★☆☆☆☆
I can not comment on the goods, because I have not yet received the order. Of course, the service is horrible. I hope that before the end of the school year, my daughters will have their labels. Thank you very much.
Invité
Translated review
Answer from Petit-Fernand
Good afternoon Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so we can solve it as soon as possible. Have a nice day, Caterina
1
/5
★☆☆☆☆
Labels come off after machine washings
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Translated review
Answer from Petit-Fernand
Dear Customer Thank you for your comment. We are sorry to hear that you have problems with your labels, this is not normal and we will find a solution; I kindly ask you to send me photos of the labels coming off or the spot where you had attached them to check with the quality service. The address to send them to is [email protected] . I ask you to also add the order no. or the email address you used to make it. Thank you very much Caterina
1
/5
★☆☆☆☆
I am very very very disappointed with my labels. They don't wash off. I don't recommend them. I had to invest in another brand thermo collant. I don't recommend it at all.
Carine
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Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to be able to help you. Sincerely, Marylin
1
/5
★☆☆☆☆
I have not yet received my order due to an address error. I reported it to customer service who confirmed that they will return my labels as soon as possible. It's been 3 weeks and I'm still waiting.
Valérie
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Answer from Petit-Fernand
Thank you for your order. We are sorry that you have not yet received your order and we invite you to contact our customer service so that we can find a solution by e-mail at: [email protected] Cdt, Marylin
1
/5
★☆☆☆☆
I am still waiting for my order to arrive
Noelia
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Answer from Petit-Fernand
Dear Noelia Thank you for your comments. I am sorry that you have not yet received your order. I invite you to send us an email to [email protected] so we can solve it as soon as possible. Have a nice day, Caterina
1
/5
★☆☆☆☆
Hello, the labels I bought don't stay on the clothes at all, despite the procedure I followed to the letter. I regret my purchase. Sincerely
Sarah
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Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to help you. Sincerely, Marylin
1
/5
★☆☆☆☆
Hello my name is Liliana Sousa I placed an order with you with the number 1001305949... The problem is that until today I have not received the order I tried to Apple your service and nobody picks up the phone. Nor does anyone call back to find out if the order has arrived or not, even though this is the second time I have called you regarding my order. The lady I spoke to told me to wait until Tuesday. The problem is that until today I haven't received anything... thank you very much, I look forward to hearing from you. Sincerely Liliana Sousa
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Answer from Petit-Fernand
Thank you for your order. We are sorry that you did not receive it and we invite you to contact our customer service again, as this is not normal: [email protected] Thank you very much! Sincerely, Marylin
1
/5
★☆☆☆☆
Too bad you can't give less than 1 star! My order of 14/10/2020 as of today 10/11/2020 has still not arrived...and they replied that the problem is not with them but with the delivery service. Too bad that the payment, made immediately at the time of the order, also includes shipping.
Una C.
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Answer from Petit-Fernand
Dear Customer, Thank you for your comment. We are sorry to hear that you did not receive your labels but there must have been a misunderstanding, although the problem depends on the postal service we are open to various solutions. In the email we sent to you we were asking you to confirm that the address was correct, I kindly ask you to give us feedback on this so that we can solve this inconvenience. Thank you very much Catherine
1
/5
★☆☆☆☆
.. the product purchased I think is good.... Too bad it never arrived at its destination and customer service remains silent to my requests.
Carlo
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Answer from Petit-Fernand
Dear Carlo Thank you for your comment. I am sorry that you have not yet received your order. Unfortunately, however, I have not found any messages by searching with your email address or order number. I wrote you an email a moment ago, please think about looking in the spam if you do not receive it. Looking forward to your kind reply Cordially Caterina
1
/5
★☆☆☆☆
I never got the package!
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Translated review
Answer from Petit-Fernand
Dear Customer Thank you for your comment. I am sorry that you have not received your order yet. Please contact me via email at [email protected] or via Messenger or by phone at +33 972 591 149, we will find a solution to the problem. Regards Caterina
1
/5
★☆☆☆☆
I still have not received my order.we were supposed to receive it in 3 days.it has now been 3 weeks.thank you for doing what is necessary.
Julie Charlotte Beaudet
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Answer from Petit-Fernand
Thank you for your order. We're sorry you didn't receive it and invite you to contact us by e-mail at [email protected] so we can check for you. Thank you very much.
1
/5
★☆☆☆☆
Orders do not arrive when the bulk is larger than an envelope
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Answer from Petit-Fernand
Good afternoon Marco Thank you for choosing Petit Fernand ! We are very sorry that you did not receive your order, the post office returned the order several times and we sent it again, we do not know why it could not be delivered. Please let me know if your refund arrived in the end. Have a nice day, Caterina
1
/5
★☆☆☆☆
I am still waiting for an order that I had to place a second time because apparently my first order got stuck at the post office. Thank you
Invité
Translated review
Answer from Petit-Fernand
Good afternoon Thank you for choosing Petit Fernand and for your comment ! We are very sorry that you have not yet received your order the first time. If you still have problems I invite you to send us an email to [email protected] so we can solve it as soon as possible. Have a nice day, Caterina
1
/5
★☆☆☆☆
Bland colors. Small bag capacity. Very disappointed by the products.
Karen Smadja
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Answer from Petit-Fernand
Thank you for your order. We are sorry that you are not satisfied with the bags and we invite you to contact our customer service, so that we can help you by email: [email protected] Thank you very much! Best regards, Marylin
1
/5
★☆☆☆☆
These are easy to order and customisable but the iron on labels don't work at all!! I tired them on the clothing direct (as instructed) and the tags. They were better on the tags but still come off after a few washes. i contacted customer service but they were very unhelpful.
Joanne M.
Answer from Petit-Fernand
Dear Joannes, thank you for your order. We are sorry to hear that you had problems with the labels and invite you to contact ou customer service again for further assistance by e-mail to: [email protected] ! Thank you very much!
1
/5
★☆☆☆☆
I ordered 2 water bottles a little over a year ago. They were used once a week for sports. The first one fell from a height of 30-40cm and the paint jumped. The second fell from the gym bench (kindergarten height) onto the vinyl floor: the result was a broken cork. Suffice to say, I was already very disappointed! Now the bottles are used every day, and they're all broken and dented. I'm really disappointed with the quality and sturdiness.
Marie
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Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the water bottles. Have you contacted our customer service department for help? Please send us an e-mail at [email protected], so that we can find a solution. Sincerely, Marylin
1
/5
★☆☆☆☆
My shipment arrived at a completely wrong address despite being listed correct on the envelope. It was only through the kindness of the person who received my letter that I was able to recover my order.
Invité
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Answer from Petit-Fernand
Dear Customer, we are very sorry but unfortunately this error was from the Post Office and we have no control over it, having precisely sent to the address you had given us. We hope that the products will live up to your expectations. Cordially Caterina