/10
★★★★★
based on 125707 reviews published
★★★★★
based on 125707 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Well I think it's because of the post office I didn't receive my order quickly! I placed 2 orders and only received one.
Chanty
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Answer from Petit-Fernand
Hello, We are sorry to hear that you have not received your second order. We understand how frustrating this can be. To resolve this issue, please contact our customer service department by email or telephone with the details of your order. We will then be able to investigate the situation and find a solution for you. Thank you for your understanding and we hope to resolve this issue quickly. The C-MonEtiquette team
3
/5
★★★☆☆
The stickers are very easy to remove from the backing paper
Veronique F.
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Answer from Petit-Fernand
Hello, we are very sorry that our products are causing you problems. I have just contacted you to suggest a solution so that you can enjoy your labels. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
Currently nothing to say about labels for objects. But the iron-on labels suck. No matter how well I follow the instructions for use, they come off after a while. I've wasted my money on these labels.
Hazel
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Answer from Petit-Fernand
Hello, We're sorry to hear that the iron-on labels didn't meet your expectations, even though you followed the instructions for use. This is an unusual problem. In order to resolve this situation, please send us photos of the labels concerned by e-mail. This will help us to better understand the problem and propose an appropriate solution. The C-MonEtiquette team
3
/5
★★★☆☆
This it the third time a buy this product and I've always been impressed. However, this time around I am struggling to get the stickers out and some of them are breaking. It might be a specific issues with these particular ones.
Manuela B.
Answer from Petit-Fernand
Hello Manuela, We're sorry about this quality issue, and have sent a new batch of labels into production for you as a replacement. The order you received probably suffered from an issue with the cutting machine, which have since fixed. We hope this order arrives very soon. Have a wonderful day!
2
/5
★★☆☆☆
It's the second time I've ordered and the labels do not stay on after a wash
Laura
3
/5
★★★☆☆
It is fine, although a few years ago for my older daughter the labels could be ordered without any drawing, and in the economic PAC, now you have to do it one by one and it is more expensive if you want the option without drawing.
Lucía Cf
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Answer from Petit-Fernand
Hi Lucia, Thank you for writing to us. You can choose your labels without any drawing. To do so, you just need to click on the cross in the category "Pets" without any additional cost? Hello, Camille Petit-Fernand
2
/5
★★☆☆☆
We already ordered iron-on labels last year, following the advice on fitting and resting ... after the first machine ( 30°C as recommended ) most of them had peeled off. This year again, but with self-adhesive labels ... Really disappointed.
Clémentine M
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Answer from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a quality problem with your labels. This comes as a great surprise to us, and we'd like to help you resolve the situation as quickly as possible. To do so, we invite you to contact our customer service department as soon as possible, providing photos of the problem. This will enable us to better understand the situation and offer you a suitable solution. The C-MonEtiquette team
3
/5
★★★☆☆
Everything is fine except that I had ordered the labels with two different first names. Unlike the previous order, we received everything in a single booklet with a single sheet of fun stickers. My children would have liked to have their own booklet, especially as last year they had taken it to school to stick their labels there.
Anne-sophie
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We are delighted that you are satisfied with your order as a whole. However, we understand that receiving the labels in a single booklet when you had ordered with two different first names is not ideal. We take note of your suggestion to send one booklet per first name. This could indeed improve our customers' experience. The C-MonEtiquette team
3
/5
★★★☆☆
I did not like the delivery method, because I was not allowed to put my home address, unlike in previous years. I had to choose a local store and when the package arrived there they told the postal worker that they were no longer receiving them there, the postal worker contacted me and I had to contact him to pick up my package, so the delivery was quite cumbersome. The products arrived well, but I tell you, the delivery of the products should be improved.
Fanny Luis Gorrin
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Answer from Petit-Fernand
Hi Fanny, We have indeed decided to change our shipping methods to ensure a faster and safer delivery than before. We are sorry to read that you had so many problems and we will take it into account. However, we are not changing our products and we hope you will continue to like them ! Good day, Camille Petit-Fernand
2
/5
★★☆☆☆
One letter missing from the first name on the bag, the sticker on the snack box stuck on crookedly, for the price I find it light. And it was impossible to contact them...
Laura D.
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Answer from Petit-Fernand
Hello, We're very sorry about this incident. To better understand what may have happened, please contact us by e-mail and provide photos of the problem. This will help us find a solution quickly. The C-MonEtiquette team
2
/5
★★☆☆☆
Pblem of order, to this day not solved because the recreated order left in another place of withdrawal !!!!!
Babe
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2
/5
★★☆☆☆
I received my labels 10 days after school started, even though the order was placed well in advance.
Sancha Mazzucco
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Answer from Petit-Fernand
Hello, We're sorry to hear that your labels arrived after the start of the school year, despite the fact that you placed your order well in advance. We understand how frustrating this has been for you. We will look into this situation to avoid similar delays in the future. We appreciate your patience and understanding and hope that, despite this setback, you are satisfied with the labels. The C-MonEtiquette team
2
/5
★★☆☆☆
The print fits, but unfortunately the stickers are not really well punched out, so I have to remove every single sticker (!) from the foil again with nail scissors, otherwise you can't get them off at all. This is really tedious and tests my patience to the limit.
Ilka
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Answer from Petit-Fernand
Hello, we are sorry that you are experiencing problems with our products. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
2
/5
★★☆☆☆
Order of August 16 still not received (we are on 4/09), it was suggested to me on 30/08 to reorder because it was too complicated to launch a tracking procedure with Chronopost. I accepted and asked for free delivery charges for an express order (for back-to-school week). The code received was invalid, and it took 5 days to get an answer after my complaint e-mail. Too late, I ordered on your competitor's site. Order received today, unbeatable. I am very disappointed by C-monetiquette, it was my last order with you.
Carine
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Answer from Petit-Fernand
Hello, We're very sorry for the delay in receiving your August 16th order and for the complications with the discount code. We fully understand your frustration, especially during the back-to-school period. Your feedback is invaluable and will help us improve our services. We look forward to earning your trust again in the future.
3
/5
★★★☆☆
Order real to my expectations delivery on time
Jouvin Ludivine
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Answer from Petit-Fernand
Hello, Thank you very much for your positive feedback! We are delighted that your order met your expectations and that delivery was made on time. The C-MonEtiquette team
2
/5
★★☆☆☆
Labels not received Responsive customer service. Fast refund.
Marie Kevin
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Answer from Petit-Fernand
Hello, Thank you for your positive feedback regarding our customer service. We are very sorry that you did not receive your labels as expected. We hope that the quick refund was able to compensate for this incident. The C-MonEtiquette team
3
/5
★★★☆☆
Order and delivery ok and fast The quality (color, feel, adhesive strength, etc.) is ok. Unfortunately, it is difficult to remove the adhesive from the booklet and the edges are often torn. Cutting solves the problem but is not practical.
Lana J.
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Answer from Petit-Fernand
Hello, thank you for your review. We have just contacted you to offer you a solution. I look forward to your feedback. Have a nice day, Elise, EsIstMeins
2
/5
★★☆☆☆
The garment labels are in order, but all the object labels have a printing defect, with a white unprinted area of 1 to 2mm on the left, due to the printing offset on the self-adhesive board. The offset is very visible, as the label normally has a dark blue background. I wonder about the controls. It's a disappointing experience.
M.v
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Answer from Petit-Fernand
Hello, We're very sorry to hear that the object labels have a printing defect. This is absolutely not in line with our quality standards, and we understand your disappointment. We have just contacted you directly so that we can offer you a quick and appropriate solution to this problem. All the best, The C-MonEtiquette team
3
/5
★★★☆☆
All very good and fast, the only thing is that I got the wrong labels because I didn't want them to be thermoadesivas but I will wear them anyway because I liked them and this way I can try them and compare which ones are better.
Vanessa Del Valle Ramírez
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Answer from Petit-Fernand
Hi Vanessa, Thank you very much for your message ! We hope you like both labels ? Good morning, Camille Petit-Fernand
2
/5
★★☆☆☆
The labels are superb and very easy to apply, but the first time my daughter's denim jacket is washed at 30°, the label comes off....
Megguil
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Answer from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a quality problem with your labels. This comes as a great surprise to us, and we'd like to help you resolve the situation as quickly as possible. To do so, we invite you to contact our customer service department as soon as possible, providing photos of the problem. This will enable us to better understand the situation and offer you a suitable solution. The C-MonEtiquette team
3
/5
★★★☆☆
Purchased kindergarten water bottle, much too big for a ps child, and heavy in the bag once full.
Laura Kervagoret
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Answer from Petit-Fernand
Hello, We understand that the size and weight of the water bottle may not be ideal for a child in early childhood, depending on their habits and build. The water bottles are designed to be suitable for general use, but we take note of your feedback to improve our products. The C-MonEtiquette team
2
/5
★★☆☆☆
The water bottles for children are really very pretty and the finish is top-notch, but I'm very disappointed because they're not at all leak-proof enough for children to carry around. My daughter can't leave it in her school bag without risking her notebooks... It's a real shame, especially at this price...
Célia
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3
/5
★★★☆☆
Very nice gourds, shipped quickly. Solid except for the drawings. Barely used the 1st days, the drawings come off, which is a real shame.
Priscillia Bernhard
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Answer from Petit-Fernand
Hello, We are delighted that you find our water bottles beautiful and sturdy. However, we're sorry to hear that the designs are deteriorating rapidly. To help us understand and solve this problem, could you please e-mail us photos of the damaged designs? We'd love to find a solution that will fully satisfy you. Thank you for your understanding and patience. The C-MonEtiquette team
3
/5
★★★☆☆
I like the stickers and the ordering process, but I've just washed my first t-shirt with an iron on label and it's already peeling off. Not impressed
Rachel L.
Answer from Petit-Fernand
Hello Rachel, We're terribly sorry to hear that your order was unsatisfactory, and we have sent a replacement order into production for you. We hope it arrives very quickly. Have a wonderful day!
3
/5
★★★☆☆
The girls (11 and 13) loved the choices of designs, they stuck well to the their clothes. They are both really happy with them. I felt they were more difficult to remove from the pack this year, several became misshapen getting them out - I didn't have this problem last time I ordered. If this had been my first order I wouldn't order them again. As it is - I'll get a similar product but maybe from a different company.
H M.
Answer from Petit-Fernand
Hello Helen, We're sorry about this quality issue, and have sent a new batch of labels into production for you as a replacement. The order you received probably suffered from an issue with the cutting machine, which have since fixed. We hope this order arrives very soon. Have a wonderful day!
3
/5
★★★☆☆
Hello, I have always been satisfied with my orders, but unfortunately this one I received labels from another person. Does this happen? I just couldn't label my daughter's things for school. That won't stop me from recommending ?
Vanessa Demesmaeker
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Answer from Petit-Fernand
Hello [Customer's first name], Thank you for your message and your loyalty. We are very sorry to hear that you received labels for someone else. This is not normal and we understand the inconvenience it may have caused, especially with the start of the new school year. We apologize again for this incident, and thank you for your understanding. The C-MonEtiquette team
3
/5
★★★☆☆
I have been ordering labels from you for years now and apart from a few minor hiccups in one order where the labels always came off , I have been fine. The only flaw , in this last order is the fact that the package arrived to me all ruined , half opened and crumpled. I had taken photos but then I left for vacation and can no longer find them as I had to delete photos
Valentina
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Answer from Petit-Fernand
Good morning Valentina, we thank you for your loyalty and sincerely regret the inconvenience you experienced with your last order. We apologize for the delivery-related mishap, although it is not directly our fault. We would like to assure you that our customer service team will contact you shortly to discuss the situation and offer you a business gesture as a token of appreciation for your understanding. Thank you again for your patience and we will do our best to improve your experience with us in the future. Sincerely, Chiara, Petit-Fernand
2
/5
★★☆☆☆
I did not receive the labels in the time stated on the order and I received them in a SEUR receiving center that was not the one I had chosen when I made the purchase. And no one notified me of the change. Finally, the package was quite damaged. Unfortunately we will not order anything from here again. I can send photos of what I am referring to
Yolandade Blas Fernández
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Answer from Petit-Fernand
Hello, We are sorry for this delay in delivery. Regarding your order, we have just contacted you to help you with this situation. Hello, Camille Petit-Fernand
2
/5
★★☆☆☆
Hello I was really disappointed by the low quality of the products I bought once I received them.
Merieme Dahmani
Translated review
Answer from Petit-Fernand
Hello, We are sorry to hear that you are experiencing a problem with your order. Please contact our customer service department as soon as possible and provide us with photos of the problem. This will enable us to better understand the situation and offer you a suitable solution. The C-MonEtiquette team
2
/5
★★☆☆☆
Unfortunately I bought a gourd and a lunch box for my son who is starting kindergarten, and they are not suitable for a 3 year old, he can't open his lunch box or his gourd and I have to force him to. At the price I paid for them, I'm sorry.
Julie Chevalier
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