/10
★★★★★
based on 125771 reviews published
★★★★★
based on 125771 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The product never arrived
Valentina V.
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that there was a delivery problem with your order and invite you to contact our customer service by e-mail so that we can help you. Mfg, Marylin ([email protected])
1
/5
★☆☆☆☆
I still haven't received my order it's been more than 3 weeks see 4??????
Mme Eman Lahhit
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Answer from Petit-Fernand
Thank you for your order. We are sorry that there was a problem with the delivery. We have replied by email and the problem seems to have been solved. Have a nice day. We hope you are satisfied with our customer service. Best regards, Marylin
1
/5
★☆☆☆☆
Hi, unfortunately the labels came off right away. I attached them, following the instructions ( paper and hot iron- no steam- 12 sec) but nothing. Some did not even make it to the first wash. To date they have all come off. I have written to customer service and am waiting for a reply .
Invité
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Answer from Petit-Fernand
Dear Aldo Thank you for your comment. We are sorry to hear that your labels are coming off, this is not normal. We have sent you replacement labels, please let us know if it was better this time. Sincerely Caterina
1
/5
★☆☆☆☆
I did not receive my order
Invité
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Answer from Petit-Fernand
Hello, Thank you for your order. We are sorry that there was a problem with the delivery of your order. It was sent on 16/10 and we sent you an email on 30/10 to reconfirm the address. We are waiting for confirmation of your delivery address before sending it back to you. We look forward to hearing from you.
1
/5
★☆☆☆☆
I ordered and still haven't received my labels! It's not for lack of reminding, no answer!
Babou
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Answer from Petit-Fernand
Thank you very much for your order. We are sorry that there was a problem with the delivery of your order and have just checked in our emails. Indeed the post office had sent us your order and this one was returned to you. Good day to you and thank you again. Best regards, Marylin
1
/5
★☆☆☆☆
N I never received stickers. I paid for something I never received. Disappointed
Sig.ra D.
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Answer from Petit-Fernand
Dear Klaudia Thank you for your comment. I am sorry to hear that you did not receive your products in the first shipment. I have sent you an email to ask for an update on the new shipment. Catherine
1
/5
★☆☆☆☆
I can't evaluate I haven't received anything. I am very dissatisfied. Because 3 mails sent and no answer to the last two mails sent.
Marie Creton
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Answer from Petit-Fernand
Thank you very much for your order. We regret that there was a problem with your order. We have just checked our emails and it seems that this case has been resolved. Sincerely, Marylin
1
/5
★☆☆☆☆
The box meal is deformed and the label on the lid comes off after 3 uses. Product of a certain price which is not up to scratch.
Melodie Martinez
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We're sorry you had a problem with the lunchbox. This is not normal and we invite you to contact us by e-mail at [email protected] so that we can help you. Sincerely, Marylin
1
/5
★☆☆☆☆
I was not satisfied. Everywhere it says ready in 48 hours but after 2 weeks there were still no stickers. After I contacted the service center, the stickers were sent to me, even after a week. Kindergarten has already started and I had to label everything differently. So the stickers are now unused. It's a shame, I think they're nice, but if you have to wait so long for them, the joy fades.
Elina
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! All orders are produced within 48 hours. The goods are personalized. We do our best to produce them as quickly as possible. After that, please allow 2 - 6 working days for the goods to arrive by post from France. Do not hesitate to contact us next time to get the exact delivery times. We hope for your understanding and thank you once again for your order and are pleased that you like it. Mfg, Marylin
1
/5
★☆☆☆☆
It seems to be the usual, two months after placing the order I still have not received the order, according to them they do not understand what could have happened, I checked the address (it was correct), and I'm still waiting, it's been fifteen days... Refrain from buying from this company, despite the coolness of the product.
Jose Soriano
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Answer from Petit-Fernand
Good afternoon Jose, Thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so we can solve it as soon as possible. Have a nice day, Caterina
1
/5
★☆☆☆☆
Nice labels received on time, but they don't stick at all despite following the instructions! Too bad...
Marjorie
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We're sorry you had a problem with our labels. This shouldn't happen and we invite you to contact our customer service to help you by email at: [email protected]
1
/5
★☆☆☆☆
The delivery sucks! It's been 2 months since I ordered from you
Invité
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Answer from Petit-Fernand
Hello, Thank you for your order. We are sorry that there was a problem with the delivery. It's true that there can sometimes be problems with the post office, but we manufacture in 48 hours and then you have to take into account the normal delivery time of the post office. It is not normal if it takes longer and we invite you to contact our customer service, so that we can find a solution. Sincerely, Marylin
1
/5
★☆☆☆☆
Order did not arrive after more than 10 days, biblical waiting time and no possibility of marking the shipment.
Giovanna
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Answer from Petit-Fernand
Dear Giovanna Thank you for your comment. I am very sorry to hear that the shipment was delayed, normally shipments take 4/5 days. It is stated on our website and on the confirmation email that we ship via Postal Service without tracking, but we have reshipped as agreed via email. I remain at your disposal. Catherine
1
/5
★☆☆☆☆
I did not like the customer service at all. There was an error in the address, when ordering I made the change of address and for some reason that change was only made in billing address, in short I never got the labels, obviously, and not only have not given me a solution but also have been super disrespectful and have answered me disrespecting me, I love the product they have, I ordered it previously and thought to continue doing so, but with this background and treatment to my person, sincerely I was removed the desire to continue visiting the page and buying from them.
Maria Fernanda Pacheco
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Answer from Petit-Fernand
Dear Maria Fernanda, We are sorry to hear that you had problems with our services. In case of problems with the address, we wait up to 4 weeks for the return of your order to our branch and the second shipment. If you still haven't received your order, please contact us and we will propose you other solutions. Best regards Caterina
1
/5
★☆☆☆☆
Good afternoon... A few months ago I bought a personalized water bottle...for my daughter (important), I received 2000589061, order 2000707142, a few days ago I have started to use it and I have noticed that a few hours after containing the water, it smells musty, wet, my question...what kind of steel used to make these bottles?...I do not think it is normal to smell like that...I do not think that steel meets the conditions to contain drinking water, or other liquids that are to consume.... I remember that I waited a long time for the shipment to arrive, that I claimed it at the time and now this happens...it was 28 euros between expenses and price of the flask...I ask for my money back, thank you...I am waiting for a reply.
Vanesa
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Answer from Petit-Fernand
Hi Vanesa We appreciate your comment and will pass it on to quality control to see how it could be improved. However, the canteens are in 18/8 stainless steel (free of bisphenol, phthalates, lead, odor, does not retain or transmit flavor) and suitable to contain water and beverages. Have a great day! Caterina
1
/5
★☆☆☆☆
Horrible problem solver. I ordered labels and another item. I did not receive it in 2 attempts to ship it and they did not follow up on any of them. It's a lie about priority shipping because if so they will let you know that it is going to arrive or they would have control...their response? That they cannot control the incidences. After weeks of waiting in the 2nd attempt knowing that I had already claimed neither did different shipping with tracking and when I claim at least the shipping costs they tell me that they also lose. We go nefarious management, did not ask did not control and after 2 months of waiting almost their solution was to remove me from the middle ... return the money and goodbye. So I did ... and in less than 1 week I had better stickers for clothes in my house with real priority shipping. I had not tried stickers but now I compare and better quality presentation and shipping service.
Paola Bartolome R.
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Answer from Petit-Fernand
Dear Paola, I am very sorry to hear that you had problems with the shipment. At the moment, we have no other options than shipping with Correos, to avoid the economic impact of the shipping being too much. We remain at your disposal for further information. Kind regards, Caterina
1
/5
★☆☆☆☆
Unfortunately, I have to give a negative review. The water bottle itself is very nice and well made but using it is really difficult. My daughter, who is almost 5 years old, cannot even open the outer cap, let alone turn the safety valve. You have to exert a lot of force and it is already difficult for an adult. I had already written an email explaining the problem and asking if I could change the product, perhaps to the can, which is perhaps easier to open; but the response was that for safety and to avoid drips, the opening has to be that way. Too bad there is neither a photo nor a video on the website, however, where you can see the type of opening; they should say explicitly that the use is not suitable for children! It is really a pity, I spent money unnecessarily.
Patrizia V.
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Answer from Petit-Fernand
Dear Patrizia, Thank you for your comment. We actually sent you an email on 22/10/2020 explaining that although the unscrewing closure valve is necessary to make the closure airtight and prevent leakage, this system is meant to be suitable for use in children as well, so we were kindly asking you to send us a picture or a small video showing the problem, since the cap you received might be defective. Unfortunately, we never got your feedback and the issue was not addressed. I just resent her email in case it was lost but I don't think so since she mentions them in her comment. I am waiting for your kind feedback via email so that I can verify and propose an appropriate solution. Cordially Caterina
1
/5
★☆☆☆☆
Order placed at the end of August, received on October 30th! I had to make several complaints, even "get angry", for them to deign to reply to my numerous emails... And not even a small commercial gesture! It's a real shame, because the labels are so pretty, but I'm sure that for my son's next school year, I'll go to another site.
Stéphanie Camus
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Answer from Petit-Fernand
Hello, Thank you for your order! We're sorry that there were problems with delivery. We receive a lot of mail during the season and sometimes response times can be long. Nevertheless, customer service is very important to us and we're sorry you had a bad experience. We invite you to contact us again on 09 72 50 06 58 so that we can discuss the matter and find a solution, as this is not normal. Please accept our apologies for the inconvenience. Sincerely, Marylin
1
/5
★☆☆☆☆
Order paid for and NEVER arrived!!!!!
Invité
Translated review
Answer from Petit-Fernand
Dear Matthew Thank you for your comment. I am sorry to hear that you have not yet received your products. It has indeed been too long and there was definitely a problem with the mail. I have sent you an email to find a solution. Catherine
1
/5
★☆☆☆☆
Not satisfied with the iron-on labels, they come off in the first wash, although I have followed the instructions.
Julie Bernard
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Answer from Petit-Fernand
Hello Julie, Thank you for ordering from C-MonEtiquette. We're sorry to hear that you've had a problem with the iron-on labels. I invite you to contact our customer service by e-mail at [email protected] and send photos of the labels coming off or, failing that, photos of where they were applied to understand what the problem is. Sincerely, Caterina
1
/5
★☆☆☆☆
It's been two months I'm still waiting !!! Unheard of!
Kaara Kaara
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Answer from Petit-Fernand
Hello Kaara, Thank you for choosing C-MonEtiquette and for sharing your opinion. I'm sorry to hear that you haven't received your order. Please contact me at [email protected] with your order number and we'll find a solution. Good day, Caterina
1
/5
★☆☆☆☆
I have not received my order. No news =(
Charmagne Aknine
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Answer from Petit-Fernand
Hello Charmagne, Thank you for your order and your comment! We're sorry to hear that you haven't received anything, I've just checked with the tracking number and apparently there's a problem with the Post Office. I have sent you an email to find a solution! Sincerely Caterina
1
/5
★☆☆☆☆
Delivery in a very short time ...
Ludivine Fauchille
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We are sorry if the delivery seemed too long and we invite you to contact our customer service by email at: [email protected] to be able to help you. Sincerely, Marylin
1
/5
★☆☆☆☆
Very disappointed by this bottle. I bought one for my son and one for my daughter and after a month of school the stopper is already broken. The water flows anywhere and leaks.
Dal Pra
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Answer from Petit-Fernand
Hello, thank you for ordering from C-MonEtiquette.fr! The quality of our products is very important to us and we are very sorry that you have a problem with the bottle stopper. We invite you to contact our customer service by e-mail at: [email protected] so that we can find a solution. Sincerely, Marylin
1
/5
★☆☆☆☆
I feel sorry for you because I have been buying these labels for 4 years and they have always been great but I don't know why this last purchase is so bad. They have all peeled off in the first wash or even before washing. The quality has gone down a lot.
Ana
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Answer from Petit-Fernand
Hi Ana, Thank you for your message. I am sorry to hear about your labels peeling off. I invite you to contact us at [email protected] to provide you with a solution. Good afternoon, Maria.
1
/5
★☆☆☆☆
I'm very disappointed with these iron-on labels. I bought them thinking they'd hold up better than the self-adhesive ones, but after two or three washes, they come off one after the other. I don't understand it, even though I followed the instructions to the letter. Unfortunately I can't recommend this brand.
Magali
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Answer from Petit-Fernand
Thank you for your order. We're sorry you're having trouble with the iron-on labels. This is not normal and we invite you to contact our customer service so that we can help you. Sincerely, Marylin
1
/5
★☆☆☆☆
Poor quality, the labels come off after two to five washes in the washing machine. I strongly advise against this.
Patricia Tatard
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Answer from Petit-Fernand
Thank you for your order. We're sorry you're having trouble with the iron-on labels. This is not normal and we invite you to contact our customer service so that we can help you. Sincerely, Marylin
1
/5
★☆☆☆☆
I was very disappointed with the iron-on labels, which came off one after the other after just one wash, even though I followed the instructions to the letter and the labels were stuck on well before washing, so for me it was a bad experience, unfortunately.
Client
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Answer from Petit-Fernand
Thank you for your order. We are very sorry that you have a problem with the iron-on products. This is not normal and we invite you to contact our customer service so that we can help you. Sincerely, Marylin
1
/5
★☆☆☆☆
Very disappointed... label never received.. and no reply to my message that I had not received them! To flee! Not serious at all
Elodie Sorli
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette.fr! We're sorry you didn't receive your order. All messages are answered, but we had a problem with our mail platform which has now been resolved. You should have received your reply in the meantime. We apologize for the delay. Sincerely, Marylin
1
/5
★☆☆☆☆
I was not at all satisfied apart from the name and surname on the label not being centered the worst thing is that they come off quickly and easily and several moms in kindergarten had the same problem so I would definitely not buy them back from you.
Katia
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Answer from Petit-Fernand
Dear Katia, Thank you for your comment. We are very sorry to hear that you had problems with the labels and obviously this should not happen. There could be a problem in the application or it could be a defective batch. In order to help you, I would ask you to send me photos of the labels coming off or, failing that, photos of where you had applied the labels, along with the order number and/or recipient's first and last name. We will find a suitable solution 🙂 Here is the address to contact me at: [email protected] See you soon Caterina