/10
★★★★★
based on 125771 reviews published
★★★★★
based on 125771 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Gourd not at all practical heavy because in steel then the stopper 2 times that I change it and it is not give 8th not solid at all disappointed I will not repurchase any more product except labels
Freda
Translated review
Answer from Petit-Fernand
Hello Freda Thank you for sharing your opinion, please do not hesitate to write to us at [email protected] so that we can send you a new cork See you soon, Melina
1
/5
★☆☆☆☆
Order placed Sept. 3 of 28 that they say is not traceable....absurd. I have written to customer service several times and each time they reply with a preset message. The first time they told me I would have to wait until.17/09 at my second email today they reply that I have to wait until 20/09..what a clown. I asked for a refund ....but of course I don't expect that either....bravi to advertise themselves but the after sales service is crap! DON'T ORDER ANYTHING .....YOU WILL NEVER GET IT! In response to your customer service I must say that you are also liars....you never asked for the return of the goods...too bad I cannot attach your mediocre answers. I have already asked you countless times for a real answer...either send me the goods in an acceptable time,or since you are unable to do so return the money.
Calabretto I.
Translated review
Answer from Petit-Fernand
Dearest Ilenia, On 17/09 we replied to one of your emails proposing the return of the goods and we never received any feedback from you. Unfortunately, a refund is not possible while you are still within the expected delivery time, however since it has now expired, if you have not yet received anything, you may request it. We look forward to your kind reply to our email of 17/09. Best regards Caterina
1
/5
★☆☆☆☆
Very disappointed... I was delighted when I saw the reviews before ordering but the iron-on labels came off in the first wash, customer service reacted very quickly and kindly sent me free labels which unfortunately didn't wash well either...
Aïné Kélian
Translated review
Answer from Petit-Fernand
Hello Aïné, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
I placed the order 20 days ago and I still haven't received it and without any confirmation email and without being able to track the shipment. Customer service does not answer. Obviously I no longer need the order, I demand a refund. Not recommended.
Maria Garrido Jimenez
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Answer from Petit-Fernand
Dear Maria, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Upon receipt of the package. Very satisfied with my 2 personalized cotton bags. As described. But after the first wash (short program at 30 degrees), the motifs, the design and my son's first and last names were almost completely erased. As a result, they're basic cotton bags and no longer personalized.
Jessica
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Answer from Petit-Fernand
Hello Jessica, Thank you for sharing your opinion. Please write to us at [email protected] so that we can replace your bags.
1
/5
★☆☆☆☆
Order not received
Hélène
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Answer from Petit-Fernand
Hello Hélène, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
So disappointed with the iron labels. I bought a set of various sizes last year for my daughter they were awesome but the new ones I have for my son our rubbish. I spent, ages ironing then into his uniform as per instructions. They are now all coming off in the wash. Very disappointed indeed. My daughters are still staying strong in her tops and bottoms. Not sure what has changed in the process making for the iron on sections but certainly will go elsewhere next time to get the kids labels I'm afraid.
Tara W.
Answer from Petit-Fernand
Dear Tara, we thank you for ordering with Petit-Fernand UK, but are sorry that you had problems with the labels. This is very unusual and this is why we invite you to contact our customer service for further assistance: [email protected] We thank you very much ! Kindly, Marylin
1
/5
★☆☆☆☆
Disappointing iron-on labels!!! I already bought them for my son 3 years ago, I was delighted, but now I'm really disappointed. They do not hold And if by chance it adheres ... they are found in the machine after the first wash.
Virginie Welman
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Answer from Petit-Fernand
Hello Virginie, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Lost shipping. It doesn't make sense to have no shipping tracking for orders of 30 euro. I can understand for orders under 10 euro, but above that seems absurd. After 17 days after the order was shipped, I still haven't received anything and, indeed, there is no telling what happened to it. Too bad I showed trust by placing a second order 9 days after placing the first one, which also has not yet arrived....
Elisa
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Answer from Petit-Fernand
Good morning Elisa Thank you for your comment. Unfortunately, I do not have your references (nor your last name, order number or email address) so I cannot verify what might have happened. Please contact me by email at [email protected] or by phone at +33 972 591 149 to check the status of your orders. Sincerely Caterina
1
/5
★☆☆☆☆
It took more than 15 days and the labels have come wrong, all twisted to one side... already in itself the program or your website that you have to write labels leaves much to be desired and should be better specified and more clearly. I will not buy here again, I will go back to Stickers where I used to do it before....
Celia Pascual Chisvert
Translated review
Answer from Petit-Fernand
Dear Celia, we are sorry to hear that your labels are peeling off. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
The last order I placed, some of the hot melt labels do not stick properly. They come off when I wash the garment. This has never happened to me before.
Noelia Fernández
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Answer from Petit-Fernand
Dear Noelia, we are sorry to hear that your labels are peeling off. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
In addition to taking more than 10 days to receive the order, the labels have come to me wrong, according to them I made the wrong order. By email they have not even answered me and by phone the answer is... "sorry the order is fine...".
Marta Delgado
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Answer from Petit-Fernand
Hi Marta I am sorry you did not have a good experience with us, I invite you to contact our customer service at [email protected] if you would like to make another complaint Good evening, Melina
1
/5
★☆☆☆☆
The parcel arrived 1 week later. As I had already started the new school year, I was unable to label my children's equipment. Really disappointed....
Elodie
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Answer from Petit-Fernand
Hello Elodie, I'm sorry you received your order late ? Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
I have been waiting 15 days for the order. I have not received a confirmation SMS but I have been charged. I have sent many emails and no cnt. This is a disgrace! Do me the favor to answer and say where is my order or return the money.
Lucy
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Answer from Petit-Fernand
Hi Lucy I'm sorry you haven't received your labels yet, I invite you to contact our customer service at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
I'm still waiting for my refund for the parcel I didn't receive, they're very difficult to contact, don't answer the phone or emails! 3 weeks of waiting! Your bank is abroad? Dissatisfied
Sarah
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Answer from Petit-Fernand
Hello Sarah After checking, we have indeed refunded your order on 11/09 and our bank is in France Good day, Melina
1
/5
★☆☆☆☆
I've never received my order and the after-sales service is playing dead, it's a real mess! No response by email, by phone, on the Facebook page either...it's the first time I've been so dissatisfied and outraged by the failure to manage a dispute...if back-to-school is a big period, hire staff to satisfy your customers. I'm going to have to order elsewhere, even though I was totally won over by your products.
Leslie
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Answer from Petit-Fernand
Hi Leslie Please contact us at [email protected] to let us know whether you would like a refund or to return your order. Good day, Melina
1
/5
★☆☆☆☆
I have not received my full order...
Karine Billet
Translated review
Answer from Petit-Fernand
Hello Karine thank you for sharing your opinion, we will send you the yellow lunchbox as soon as possible. We apologize for the inconvenience, Melina
1
/5
★☆☆☆☆
You mention fast delivery! We waited over a week to receive our labels. Even though we had parcel tracking, tracking was impossible. And when we try to contact you, there's never any answer! Very very disappointed!
Gaelle
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Answer from Petit-Fernand
Hello Gaelle, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please send a complaint to [email protected] Have a nice day, Melina
1
/5
★☆☆☆☆
Non-existent customer service. I have been waiting for my order for 20 days and it is still in manufacturing. I find myself in school started without the materials I needed and without any kind of response from the company that has already cashed my money! By filling out contact form from their site They send standard responses that are the same for everyone (mine says they have shipped the products when in my account from their site they have been in manufacturing for 20 days)
Daniela
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Answer from Petit-Fernand
Dear Daniela, Thank you for your comment. Unfortunately, I do not have any reference (neither your last name nor order number or email address) so I cannot verify. If you received an automated response email maybe you sent the request via online form, please contact me via email at [email protected] or via Messenger or by phone at +33 972 591 149, we will find a solution to the problem. Looking forward to your contact Regards Caterina
1
/5
★☆☆☆☆
Still no news of my order since 26/08: 3 lunchboxes, labels, only one reply to my numerous emails, saying that they were late and that my order was being manufactured - that was last Tuesday! I sent an e-mail back today for a refund and no reply! What a shame never again! On the other hand, replying here is a good way of showing off to other customers!
Sophie Schmitz
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Answer from Petit-Fernand
Hello Sophie I am very sorry for this inconvenience, we will refund you according to your request. I will confirm this by email as well. Good day, Melina
1
/5
★☆☆☆☆
I have been waiting 15 days for the order and have not heard anything about it. The money has been collected and they have sent me a tracking number but they don't say where to track it.
Pili
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Answer from Petit-Fernand
Hello Pilar I am sorry you have not received your labels yet, I invite you to contact our customer service at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
I purchased the iron on labels. Shame they only last 2 30?c washes and already peeling off. And yes I did follow the application instructions to the letter. Very disappointed! wish I hadn't wasted my money and just sewn the tags in like normal. These are not fit for purpose at all
Romana B.
Answer from Petit-Fernand
Hello, thank you for ordering with Petit-Fernand UK! We are sorry that you seem to have a problem with the labels. The quality of our products is very important to us and we send out a large quantity of labels. This is very unusual and we invite you to contact our customer service for help. Kindly, Marylin
1
/5
★☆☆☆☆
Very pretty personalized labels, but unfortunately they don't hold up after washing - they all come off.
Alice
Translated review
Answer from Petit-Fernand
Hello Alice, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, this is not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Waiting time too long, sent an order on August 10 and to date which is September 13 I still have not received anything and on top of that they don't even respond.
Gabriella C.
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Answer from Petit-Fernand
Dear Gabriella, Thank you for sharing your opinion. We are sorry that the products were not delivered, there must be a problem at the postal level since the house number was missing. We have responded to you via email and in the past few days and have resolved the initial problem, I confirm that your order should be delivered in the coming days. Sincerely, Caterina
1
/5
★☆☆☆☆
Disappointed my first order never arrived despite tracking fees. Clonetiquette sent me back a simple batch without drawing as I had ordered the first time. Not friendly on the phone. I will not order again there are other serious sites.
Francoise Valentie
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Answer from Petit-Fernand
Hello Françoise, Thank you for your message. We're very sorry for the problem you've had, but please don't hesitate to contact us again at [email protected] if you have any concerns. Good day, Melina
1
/5
★☆☆☆☆
I had been recommended these labels but frankly I don't recommend them at all. Delivery time longer than expected but when you contact them, you get a reply saying that you have to wait until such and such a date and that after that date you can make a claim. The labels are difficult to remove from the booklet. I ordered self-adhesive labels for clothes, and it says to stick them on the brand or wash labels, which I did, but after the 1st wash, the labels are already starting to come off, and after a 2nd wash they come off completely. I'm very, very disappointed and wouldn't recommend it at all. Value for money 0! It's still expensive to pay 3 for a label even though the printing is included! I've found self-adhesive labels for clothes at the supermarket where you have to write your own name much cheaper and they still hold after the 3rd wash!
Cliente Déçue
Translated review
Answer from Petit-Fernand
Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming unstuck, this is not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Good morning!!! Unfortunately, I am disappointed with the quality of the labels... bought 3 years ago for my first child, to this day they are still perfectly attached after I repeat 3 years in which they have undergone a lot of washing. I repeated another order for my second child this month since I was very happy the first time but after 2 days of kindergarten ALL the thermoadhesive labels came off without even washing them in the washing machine. I thought I had attached them wrong even though I knew very well what they stick...too bad the same thing happened to my friend. Have you by any chance changed materials? I am very sorry
Marta
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Answer from Petit-Fernand
Good morning Marta, Thank you for your comment. We are sorry to hear that you are having problems with your labels, this is not normal and we will find a solution; I kindly ask you to send me photos of the labels coming off or the spot where you had attached them to check with the quality service. The address to send them to is [email protected] Thank you very much Caterina
1
/5
★☆☆☆☆
Ordered September 1... Still nothing arrived. I hope so...
Olga V.
Translated review
Answer from Petit-Fernand
Dear Olga, Thank you for your comment. I am very sorry that you haven't received your labels yet, I sent you an email to the address you used to order to find a solution to the problem! Regards Caterina
1
/5
★☆☆☆☆
I am still waiting on labels to be delivered that were ordered over 2 weeks ago. Supposed 48hr turnaround? No reply to emails, no one answering the phone, no reply to DM/comments...
Mm
Answer from Petit-Fernand
Hello, we thank you for your order. We are sorry that there seem to be a delivery problem. All e-mails are treated accept on week-ends. We have a lot of message though during high seasons and answer them asap. You should receive an answer very soon. Thank you for your understanding and sorry for the delay. Kindly, Marylin
1
/5
★☆☆☆☆
The order was delivered within a few days of placing the order. I paid for tracked delivery and yet I didn't have the information to track my parcel. I'm also very disappointed with the quality of the product, I find the labels expensive and they don't do their job. In fact, despite scrupulous adherence to the application instructions, they came off after just one wash. You should know that I took 2 maternal packs and still paid 58e. They're not worth it at all.
Lydia
Translated review
Answer from Petit-Fernand
Hello Lydia, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. I invite you to write to us at [email protected] Good day, The C-MonEtiquette Team