/10
★★★★★
based on 125758 reviews published
★★★★★
based on 125758 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
INADMISSIBLE no response from you despite all my emails
Justine Duvallet
Translated review
Answer from Petit-Fernand
Thank you for sharing your opinion. We will reimburse you the shipping costs, as a commercial gesture Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
No news of my order
Leticia Ozuna
Translated review
Answer from Petit-Fernand
Hi Leticia I'm sorry you haven't received your labels yet, I invite you to contact our customer service at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
It is the third purchase that I repeat with them, the products are of quality and quite durable, as I still have garments 4 years ago with the heat adhesive stickers intact; now except the first order 4 years ago the other two have arrived VERY LATE, I speak of a delay of more than 10 days things that today is not normal. I also consider that if they would inform the delivery times that they have many would not buy because it is super good that the manufacture is in 24-48 hours but if the delivery is then more than 10 days off and let's go. I wanted to give a vote of confidence thinking that the previous time it could be something punctual, but I see that no and they don't care. So for all these reasons, no, I do not recommend it unless at least 1 month before you plan to buy from them and maybe with so much time in advance you can get it by the time you need it... disappointment!
Carolmj
Translated review
Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry for the wait and that you did not receive your order in time. Have a nice day, Melina
1
/5
★☆☆☆☆
I still have not received the stickers since September 4 when I placed the order. I received mail that they had been shipped and it has been 5 more days.
Maria Jesus Martinez
Translated review
Answer from Petit-Fernand
Hi Cristina I'm sorry you haven't received your labels yet, I invite you to contact our customer service at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
Nice gourd, but not at all suitable for kindergarteners. The anti-leak stopper is far too hard for a young child to open.
Elodan
Translated review
Answer from Petit-Fernand
Hello Thank you for sharing your opinion. We're sorry that the water bottle stopper doesn't fit. Please write to us at [email protected] if you still have the problem.
1
/5
★☆☆☆☆
I'm a bit disappointed. My order arrived after 3 weeks of waiting but I would have liked to have been warned throughout the preparation or delivery.
Valentina Iosip
Translated review
Answer from Petit-Fernand
Hello Valentina Thank you for choosing C-MonEtiquette. I'm sorry, I'll have your order sent back to the same address as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Despite 6 shipping costs and 48h delivery, I received my parcel a week and a half after my order.
Lam
Translated review
Answer from Petit-Fernand
Hello Katia Thank you for sharing your opinion. We're sorry for the delay, and hope you're satisfied with the product. Have a nice day, Melina
1
/5
★☆☆☆☆
I did not receive all my order
Julie Debray
Translated review
Answer from Petit-Fernand
HelloJulie We are sorry, we will send you the yellow lunchbox as soon as possible. We apologize for the inconvenience. Have a nice day, Melina
1
/5
★☆☆☆☆
I've been waiting for my order since August 31st.
Garraud Laura
Translated review
Answer from Petit-Fernand
Hello Laura, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please send a complaint to [email protected] Have a nice day, Melina
1
/5
★☆☆☆☆
New order made and still the labels peel off Super disappointed
Sophie Michelin
Translated review
Answer from Petit-Fernand
Hello Sophie, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
The labels are very pretty but not very effective 1 wash and 1 tumble dry and they have peeled off too bad!
Madame Bernard
Translated review
Answer from Petit-Fernand
Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming unstuck, this is not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
PRODUCT NEVER DELIVERED!!! Ordered August 15 and NEVER arrived, response to clarification email tells me they shipped August 17 by priority mail, but have no tracking of shipment. 60 thrown away. They do not even make themselves available to send a new order.
Paolo S.
Translated review
Answer from Petit-Fernand
Good morning Paolo, Thank you for your comment. We are sorry that the products were not delivered, there must be a problem at the postal level. We emailed you yesterday for address verification and replied to you today proposing two solutions, we are waiting for your feedback. Sincerely, Caterina
1
/5
★☆☆☆☆
Sorry but I did not receive my order. The post office delivered it to the wrong address and I still haven't been able to pick it up.
Meryl Chowanek
Translated review
Answer from Petit-Fernand
Hello Meryl, I will contact you by email regarding this order. See you soon, Melina
1
/5
★☆☆☆☆
Order not yet received
Marie-alix Meaudre
Translated review
Answer from Petit-Fernand
Hello Marie-Alix, Thank you for choosing C-MonEtiquette. We're sorry you didn't receive your order. I'll put it back into production and send it to you as soon as possible. Good day, Melina
1
/5
★☆☆☆☆
These look good but dont stick on. They're also too large. I dont recommend them at all, complete waste of money.
Rachel B.
Answer from Petit-Fernand
Dear Rachel, we thank you for ordering with us, but are sorry that you seem to have problems with the labels. This is very unusual and we invite you to contact our customer service for help: [email protected]. Thank you very much ! Kindly, Marylin
1
/5
★☆☆☆☆
No news of my tags... Purchased 2 days ago and charged from my card. I call and a message says there is no one in the office, during business hours of course.... I leave a message no one answers me... I never got the confirmation email nor did I know anything about my tags.
Cristina
Translated review
Answer from Petit-Fernand
Hi Cristina I'm sorry you haven't received your labels yet, I invite you to contact our customer service at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
My order is missing a product. A person on the phone confirmed that the product had been shipped but 8 days later I haven't received anything and I can't reach you by phone.
Anne Salanie
Translated review
Answer from Petit-Fernand
Hello Anne Thank you for sharing your opinion. We are sorry, the return of stock of yellow lunchboxes will take place tomorrow, we will then ship as soon as possible this product that is missing from your order. We apologize for the inconvenience, Melina
1
/5
★☆☆☆☆
Like the previous reviewer, I have been waiting over a month for the labels. Very poor service
Janet P.
Answer from Petit-Fernand
Dear Janet, we thank you for ordering with Petit-Fernand UK! We are sorry that you have not received your order yet and invite you to contact our customer service for help by e-mail to: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
Purchased 2 days ago and charged to my card. I call and a message says that there is no one in the office, during working hours of course... I leave a message and no one answers me... I never got the confirmation email and I don't know anything about my tags. I will ask for a refund if there is no urgent explanation.
Mavi Feltrez
Translated review
Answer from Petit-Fernand
Hi Mavi I am sorry you have not received your order yet, I invite you to contact our customer service at [email protected] Have a nice evening, Melina
1
/5
★☆☆☆☆
Ok so it has been 4 weeks now and I still haven't received anything. If something is missing its seller responsibility to find out. At least give me a refund. Every time I email I get same answer which is very annoying
Rabia R.
Answer from Petit-Fernand
Dera Rabia, we thank you for ordering with us. We are sorry you did not receive the goods yet and invite you to contact us either by e-mail to [email protected] or by phone to solve the problem asap: +44 203 445 0958. Kindly, Marylin
1
/5
★☆☆☆☆
Hello, Thank you for your response to my last review but which email are you referring to? I haven't received anything! And still nothing for the lunchbox! Yet I've spoken to you on the phone! You're supposed to reimburse me for priority shipping! I haven't received anything either! Anyway ..... I think it's time to move on. Kind regards.
Sarah
Translated review
Answer from Petit-Fernand
Hello Sarah We are effectively out of lunchbox, so we will send you the lunchbox as soon as it is restocked, but if you don't want to wait until the beginning of the week, we can reimburse you for this product, so don't hesitate to write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Very disappointed, I've been ordering the labels for two years now, the first year they were great in terms of graphics and quality but this year they're peeling off after two washes at 30*... they're very beautiful but very disappointed with this year's quality, I'm not sure I'll be ordering again.
Camille A-c
Translated review
Answer from Petit-Fernand
Hello Camille, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Labels ordered on August 20 and still not arrived. Ms. caterina's response is that there must have been inefficiency with the post office but the package is not traceable. Asked for confirmation of shipping address and no other response. Asked to resend labels but as of yesterday still no response. Tonight sent further reminder email. If they want to sell abroad as well they should rely on traceable delivery service otherwise they risk indelibly compromising their seriousness.
Dalia
Translated review
Answer from Petit-Fernand
Dear Customer, Thank you for your feedback. We are sorry for the delay in the email response, we respond to messages in the order of arrival, so every time you write an email your messages go back up in the order of arrival, they always turn out to be a new message and the processing is continually delayed. I confirm that we have resent your order. I have also replied to her privately. Sincerely, Caterina
1
/5
★☆☆☆☆
Catastrophic delivery error: I ordered gourd and lunch box labels personalized with my son's name and only received a gourd and lunch box with other children's names! And without labels! Customer service told me to renew my order and ship it, but this time I only received the labels and no gourd or lunch box... I'm extremely disappointed!
Alison
Translated review
Answer from Petit-Fernand
Hello Alison Thank you for sharing your opinion. We're sorry, we did send the products back on 04/09, please don't hesitate to contact us again if there's still a problem with this order. Good day, Melina
1
/5
★☆☆☆☆
Non-existent and dishonest customer service. I ordered on August 22, I received an email that it was shipped on the 26th, today it's September 8 and I still haven't received my order! Impossible to reach customer service. They only responded when I left a not favorable review on their Instagram account. It was, of course, a generic response - "patient until Saturday, September 5." Then "patient until Monday, September 7." Now I'm asking for a refund and I still haven't heard back. This is unacceptable.
Kelsey
Translated review
Answer from Petit-Fernand
Hello Kelsey, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please make a claim at [email protected] Have a nice day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Decu!! An article no one can answer!
Virginie Robert
Translated review
Answer from Petit-Fernand
Hello Virginie We are indeed out of lunchbox, so we will send you the lunchbox as soon as it is restocked, but if you don't want to wait until the beginning of the week, we can reimburse you for this product. don't hesitate to write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I have not received my order.
Marta Puigdomenech
Translated review
Answer from Petit-Fernand
Hi Marta Thank you for sharing your opinion, I am sorry you did not receive it, I am sending you your order again. Have a nice day, Melina
1
/5
★☆☆☆☆
No news of my order for 3 weeks
Cristina
Translated review
Answer from Petit-Fernand
Hello Cristina, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Order placed on 20/08/2020 and still nothing received! No reply to my e-mails except the automatic replies! Unacceptable!
Prescilla Catarino
Translated review
Answer from Petit-Fernand
Hello Prescilla Thank you for your message, we have noted that you are picking up your order at our premises. Have a nice day, The C-MonEtiquette team
1
/5
★☆☆☆☆
Clothing labels don't hold. Once washed and then dried, they didn't hold. Money was wasted and I had to order new ones from a competitor. Never again!
Julia
Translated review
Answer from Petit-Fernand
Hello Julia, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team