/10
★★★★★
based on 125745 reviews published
★★★★★
based on 125745 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The labels are beautiful. But in one day, one has already peeled off (although I followed the procedure to the letter)...I'm waiting to see if the others follow the same path.
Sophie V.
Translated review
Answer from Petit-Fernand
Hello Sophie, Thank you for your message. We are very sorry that the products did not meet your expectations. Please do not hesitate to contact us at [email protected], enclosing photos of non-conforming products along with the order number. Best regards Elena
3
/5
★★★☆☆
Very cool labels but they took more than a week to arrive
Guest
Translated review
Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry for the wait and that you did not receive your order in time. Have a nice day, Gloria
3
/5
★★★☆☆
Mindful of my excellent experience two years ago, I turned to Petit Fernand for the second time for adhesive labels. This time, however, something didn't work because although I received an email on October 3 notifying me that my order had been shipped, to date, after 11 days, it has still not arrived. They say it's not up to them but I paid them, not the postal service. Let's see when they arrive
Raffaella
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Answer from Petit-Fernand
Dear Raffaella, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected], and we will respond as soon as possible. Good day, Elena
3
/5
★★★☆☆
After a mishap, it seems postal, they contacted me again to deliver the missed arrival
Ale
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Answer from Petit-Fernand
Dear Ale, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected], and we will respond as soon as possible. Good day, Elena
3
/5
★★★☆☆
The labels do not peel off the plastic and it is bad enough that they can only be ironed on the label itself.
Guest
Translated review
Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry to hear about the problems with your labels. I invite you to send us an e-mail to [email protected] so that we can solve it as soon as possible. Have a nice day, Gloria
2
/5
★★☆☆☆
The labels are single-use, they come off in the first wash, I'm disappointed I found everything in my washing machine drum. I'll take back the ones that can be ironed.
Coralie Carlin
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Answer from Petit-Fernand
Hello Coralie, Thank you for your message. We are very sorry that the products did not meet your expectations. Please do not hesitate to contact us at [email protected], enclosing photos of non-conforming products along with the order number. Best regards Elena
2
/5
★★☆☆☆
I had a bad experience with the after-sales service, which was of no help to me despite my requests. Offering to contact me myself without giving me the information I needed doesn't seem worthy of being called "service"...since, in short, I was told to manage on my own...
Nathalie Laukes
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Answer from Petit-Fernand
Hello Nathalie, I'm sorry that our after-sales service did not meet your expectations. We are committed to providing our customers with the best possible support. Please do not hesitate to contact us at [email protected] if you have a complaint. Good day Elena
2
/5
★★☆☆☆
Very nice but they come off in every wash and I have a hard time getting them to stick to my clothes. I have to stick them on the labels to get them to stay on.
Xiomara Rodriguez
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Answer from Petit-Fernand
Dear Xiomara, We are sorry to hear that your labels are peeling off. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Have a nice day, Gloria
2
/5
★★☆☆☆
I'm not questioning the labels, but the labels arrived well after my son's stay was over.
Gwenola Orieux
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Answer from Petit-Fernand
Hello Gwenola, I'm sorry you received your order late. Please do not hesitate to contact us at [email protected] if you have any complaints. Good day, The C-MonEtiquette team
3
/5
★★★☆☆
I give only 3 stars, not so much for the products which are good, but for the service: in the previous order the transparent labels matched with the shoe labels did not arrive, in this order the courier , not finding me , left the package outside the gate. More care should be taken in these aspects
Clara
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Answer from Petit-Fernand
Dear Clara, Thank you for your feedback as well as suggestion, which we will certainly take into consideration to improve the shipping aspect. Kind regards, Elena
2
/5
★★☆☆☆
Unfortunately I am very disappointed in the product... I wanted to love the stick on clothes labels as they seemed to be of such great quality, however they were not... After applying them following instructions to the letter, only one wash a 30 degrees was enough to unstick them off the clothes label... I am not impressed and I won't buy again. I guess instead of pretty labels I will just have to carry on using a permanent marker. Malheureusement très déçue par ce produit que j'avais vraiment envie d'aimer. Le design bien que magnifique et la qualité ayant l'air bonne, les autocollants pour vêtements n'ont malheureusement pas supporté un cycle de lavage à 30 degrés et ce sont quasiment tous décollés malgré des instructions d'application suivies à la lettre. Vraiment dommage et décevant, je n'achèterai plus vos produits et continuerai à utiliser un marqueur indélébile à la place.
Emilie
Answer from Petit-Fernand
Hello, thank you very much for shopping with petit-fernand! We are sorry to hear that you have problems with the stickers. This is not normal and therefore we invite you to contact our customer service for assistance: [email protected] ! Thank you very much ! Kindly, Marylin
3
/5
★★★☆☆
I'm disappointed because the labels don't stay on the clothes even without washing. 22 were stuck 9 did not stay. It's a shame.
Elodie Osseux
Translated review
Answer from Petit-Fernand
Hello Elodie, Thank you for your message. We are very sorry that the products did not meet your expectations. Please do not hesitate to contact us at [email protected], enclosing photos of non-compliant products along with the order number. Best regards Elena
2
/5
★★☆☆☆
Labels peel off after just 15 days
Camille Malandain
Translated review
Answer from Petit-Fernand
Hello Camille, Thank you for your message. We are very sorry that the products did not meet your expectations. Please do not hesitate to contact us at [email protected], enclosing photos of non-compliant products along with the order number. Best regards Elena
2
/5
★★☆☆☆
Some Faulty Labels
Gema Salinas
Translated review
Answer from Petit-Fernand
Good morning Gema, Thank you for choosing Petit Fernand ! We are sorry to hear about the problems with your labels. I invite you to send us an e-mail to [email protected] so that we can solve it as soon as possible. Have a nice day, Gloria
2
/5
★★☆☆☆
Very good quality labels and a good customer service provided, highly reccomended
Monika K.
Answer from Petit-Fernand
Hello Monika, thx for your nice message. We are happy to hear that you are happy, but why only 2 stars ? -:) Kindly, Marylin
2
/5
★★☆☆☆
It's a real shame, because they're very nice bottles, but the drinking opening and cap are not suitable for small children. I had read the whole product description before buying. Sincerely
Florence Lalloyer
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Answer from Petit-Fernand
Hello, I'm sorry that our products did not meet your expectations. Please do not hesitate to contact us at [email protected] if you have any complaints. Good day Elena
3
/5
★★★☆☆
Writing too small
Annamaria T.
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Answer from Petit-Fernand
Dear Annamaria, Thank you for your message. We are very sorry that the products do not conform to your expectations. Please do not hesitate to contact us at [email protected], attaching, along with the order number, photos of the nonconforming products. Kind regards, Elena
3
/5
★★★☆☆
The stickers are great ... but they take a long time to arrive ... my order was from Spain and it took a long time but they did not arrive on time ...
Cristina Pérez Torío
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Answer from Petit-Fernand
Dear Cristina, Thank you for choosing Petit-Fernand! We are sorry for the wait. Indeed, we have a delivery time of 2 to 6 working days. Have a nice day, Gloria
3
/5
★★★☆☆
I expected something else
Guest
Translated review
Answer from Petit-Fernand
Dear, Thank you for choosing Petit-Fernand! I am sorry you had a bad experience with our brand. I invite you to send us an email to [email protected] so we can solve it as soon as possible. Have a nice day, Gloria
3
/5
★★★☆☆
3rd booklet, so happy, but on the last one the iron-on labels come off.
Elodie Labelle Plecis
Translated review
Answer from Petit-Fernand
Hello Elodie, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
3
/5
★★★☆☆
Labels come off
Guest
Translated review
Answer from Petit-Fernand
Hello Elodie, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
3
/5
★★★☆☆
After the first wash, 3 hotmelt labels have peeled off. The self-adhesive ones are still holding, I was hoping for better adhesion.
Anna Letetskaya
Translated review
Answer from Petit-Fernand
Dear Anna Thank you for choosing Petit Fernand ! We are very sorry to hear that your labels are peeling off. I invite you to send us an email to our email [email protected] so that we can solve it as soon as possible. Have a nice day, Gloria NB: The self-adhesive labels for clothing must be stuck on the brand or information label of the garment.
3
/5
★★★☆☆
Iron-on labels that don't stick, or wash off on 1st wash
Laura Aybar
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Answer from Petit-Fernand
Hello Laura, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
3
/5
★★★☆☆
The label came off in the first wash
Monsieur Christophe Venerosy
Translated review
Answer from Petit-Fernand
Hello Sir, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming unstuck, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
3
/5
★★★☆☆
The label tends to come off after a short time, to be improved thanks
Alessia G.
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Answer from Petit-Fernand
Dear Alessia, Thank you for your message. We are very sorry that the products do not meet your expectations. Please do not hesitate to contact us at [email protected], attaching, along with the order number, photos of the nonconforming products. Kind regards, Elena
3
/5
★★★☆☆
Some labels have peeled off
Carmen
Translated review
Answer from Petit-Fernand
Dear Carmen We are very sorry to hear that your labels are peeling off. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Have a nice day, Gloria
2
/5
★★☆☆☆
Nice. The durable thermoadhesive ones,although I barely did one wash,the others so they come off the objects we attach them to(plates,plastic cups)
Rita
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Answer from Petit-Fernand
Dear Rita, Thank you for your message. We are very sorry that the products do not meet your expectations. Please do not hesitate to contact us at [email protected], attaching, along with the order number, photos of the nonconforming products. Kind regards, Elena
3
/5
★★★☆☆
It takes longer than advertised. Otherwise it fulfilled my expectations.
Ana
Translated review
Answer from Petit-Fernand
Dear Ana, Thank you for choosing Petit-Fernand! The manufacturing times are 48 hours + 2 to 6 days of delivery with Correos. Have a nice day, Gloria
2
/5
★★☆☆☆
Labels peel off on 1st wash
Bernadette Guerre-ville
Translated review
Answer from Petit-Fernand
Hello Bernadette, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
2
/5
★★☆☆☆
Imaginative and customizable labels. However, after one month, they have already partially detached from my daughter's clothes, which is the reason why I edited the review.
Michela
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Answer from Petit-Fernand
Dear Michela, Thank you for choosing Petit-Fernand! I am sorry that the labels are not sticking properly, this is not normal. I invite you to write to [email protected], indicating your order number and attaching photos of the labels coming off. Good day, Gloria