/10
★★★★★
based on 125763 reviews published
★★★★★
based on 125763 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order still not received after 15 days, back to school is coming and their only answer is that the post office is the problem. In view of the latest notices, I'm not the only one in this situation, so I think it's them who have a problem and they don't want to refund anything. It's a disgrace!
Maéva
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Answer from Petit-Fernand
Hello Maéva, We apologize for the inconvenience. Please write to us at [email protected] so that we can find a solution to this problem. Good day, Melina
1
/5
★☆☆☆☆
Order still not received after almost 10 days. They offer me nothing except to tell me that the order will be declared lost only after one month and that I may be reimbursed only after one month. In the meantime, my daughter doesn't have her back-to-school labels.
Martin Léa
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Answer from Petit-Fernand
Hello Mrs Martin, I'm sorry, if you want us to send you the order again, please contact us at [email protected] so that we can find a quick solution 🙂
1
/5
★☆☆☆☆
I still haven't received my order after 3 weeks and 2 phone calls!
Rafaelle Daudin
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Answer from Petit-Fernand
Hi Rafaelle, We're sorry you didn't receive the full order, the labels were remanufactured and shipped on Friday.
1
/5
★☆☆☆☆
I still haven't received the package I ordered 3 weeks ago... (children's gourd)
Mathilde Hornez
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Answer from Petit-Fernand
Hello Mathilde We're very sorry about this situation. If you still haven't received the gourd, please write to us at [email protected] so that we can find a solution See you soon, Melina
1
/5
★☆☆☆☆
I never received my entire order...
Delphine
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Answer from Petit-Fernand
Hello Delphine, thank you for sharing your opinion. We are sorry that you have received an incomplete order, the missing labels were shipped on 22/08 Good day, Melina
1
/5
★☆☆☆☆
No stickiness after washing
Lucie Croué
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Answer from Petit-Fernand
Hello Lucie, If you still have a problem with the labels, please contact us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I have no news of the order, they didn't even send me the order confirmation email so I don't know the order number or anything. I try to contact the number they put and they tell me they are not there. My email does not let me put it, the order name is to M.Leal in case you read this and can locate my order and inform me if I will receive it or not.
Mayte Leal
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Answer from Petit-Fernand
Hello Mayte I am sorry you did not have a good experience with us, I invite you to contact us at 0034 912 694 056 to talk to our customer service manager about your order 🙂
1
/5
★☆☆☆☆
I can't judge the product because I still haven't received it after 3 weeks of ordering. Today my daughter started daycare and I have made other arrangements, so by now when they arrive ( if they arrive) they will be useless.
Monica B.
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Answer from Petit-Fernand
Dear Monica, Thank you for your comment. I cannot find an order with your name and you did not register your email address on TrustPilot so I cannot verify. Please contact me privately at [email protected] , we will find a solution to the problem! Regards Caterina
1
/5
★☆☆☆☆
I was very disappointed with the tracking of a parcel (gourd for a little girl's birthday). They didn't even answer my e-mails. I have always taken the labels from you and above all I advertised you around me...But that was before.
Madame Kekli
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Answer from Petit-Fernand
Hello Madam Thank you for your message, we are sorry that you received this order with delay. Good day, Melina
1
/5
★☆☆☆☆
I ordered water bottles / lunch boxes and above all everything I needed for my daughter's birthday (invitations, stickers, gift boxes to color ...) I received a first parcel in which the envelopes and stickers for the invitations were missing and I only had one gift box to color although 9 were ordered. I sent an e-mail and was quickly told that the missing items would be dispatched as soon as possible. A week later I e-mailed again to make sure that the parcel had been sent. I'm told it's leaving today. I received it this morning, the invitations were there but the coloring boxes were still missing. I e-mailed again this morning, waiting for them to get back to me ... I've always been delighted with "C'est mon Étiquette" but I must admit I'm disappointed, I'll have to make do with the labels in future ... As for the rest of the order (water bottles and lunchboxes), my children are delighted!
Sandrine
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Answer from Petit-Fernand
Hello Sandrine We're very sorry that your order has been so difficult, and we'll send them back to you as soon as possible. We apologize for the inconvenience. Good day, Melina
1
/5
★☆☆☆☆
I wanted to order these but my son has a double barrelled surname and it is apparently too long. I can't be the only person in this position? Shame because it looks like a great product!
Andrea C.
Answer from Petit-Fernand
Hello, thx for your interest in our products. Please feel free to contact our customer service for help: [email protected] Thank you very much, Kindly, Marylin
1
/5
★☆☆☆☆
Order not received to date
Emilie Baradat
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Answer from Petit-Fernand
Hello Emilie, Thank you for sharing your negative opinion. We have dispatched your order, and it is shown as delivered by La Poste since 06/08. It seems that there was a problem between the Post Office and your delivery, however I invite you to reply to our email so that we can find a solution. Good day, Melina
1
/5
★☆☆☆☆
Scammers!!!!!!I put a star because it does not let me put any, I've been a year waiting for my order I have claimed it does not arrive I claim it again and tells me that the time they consider estimated to claim it is 3 months!!!! I'm sorry? And my money!? come on, it's all a scam.
Aurora Beatriz Caballero Velázquez
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Answer from Petit-Fernand
Dear Aurora, I am sorry that you did not receive your order. We usually respond to all complaints by mail and social networks, so I am surprised that your complaint has not been addressed at the time. I will contact you right away by email. Good afternoon, Maria.
1
/5
★☆☆☆☆
I've been ordering for 3 years, but now I've completed 2 orders and each time some items are missing. The invitations for my son's birthday are getting complicated and when you send them back, they are half folded and you can't do anything with them. The competition will be happy next year
Isabelle
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Answer from Petit-Fernand
Hello Isabelle Thank you for sharing your opinion, we are very sorry for the delay and for these faulty orders, if you would like a commercial gesture I invite you to write to us at [email protected] so that we can find a solution See you soon, the C-MonEtiquette Team
1
/5
★☆☆☆☆
Unfortunately, I can not rate it positively. I ordered labels, the order was placed without any problems, but the delivery, completely ne Veräppelung!!!! After I ordered it immediately said their labels were shipped, now it's already 4 days and the labels have not arrived and do not need them anymore, because school has started and I already had to label everything myself, so everything for the cat. Thank you for the fast processing If you write an email to support, Word immediately responds automatically.
Josephine G.
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We are sorry that you are not satisfied. All personalized orders are processed and shipped within 48 hours. Shipping from France usually takes between 2 - 6 working days, this depends on the post office, unfortunately we have no influence on this, but we do send by "priority service". The quality of our customer service is very important to us and we are at your disposal from Monday to Friday from 9h30 to 17h30 by e-mail: [email protected], but also by phone: 030-98 28 94 22 ! We invite you to contact us so that we can help you. Thank you very much ! We wish you a nice day ! Mfg, Marylin
1
/5
★☆☆☆☆
Null. I just looked at the site I wanted to see the delivery times in the end they debited me directly. I called her and she can't do anything s..... Big scam. And I'm not even delivered but debited! Band of thieves
Mélody My
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Answer from Petit-Fernand
Hello Mélody, Thank you for your message. We don't charge anything if you don't go as far as choosing, validating and paying your order by indicating your means of payment (card or paypal). This is not a scam. If you wish to contact us (without insults of course) by email, please do so at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Very disappointed!!! When I received my pack of kindergarten I was delighted because fast delivery and very pretty notebook but there I wanted to put the iron-on labels and nothing fits. Everything is good to go to the trash I am disgusted for the price I paid!
Audrey Trincal
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Answer from Petit-Fernand
Hello Audrey Thank you for sharing your opinion. I'm sorry your labels are coming off, if the problem persists I invite you to write to us at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
Hello, one of my three water bottles has a valve that won't close. I have asked for a refund or an exchange.
Julie Waymel
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Answer from Petit-Fernand
Hello Julie Thank you for sharing your opinion. We will offer you a solution for the bottle stopper that doesn't close.
1
/5
★☆☆☆☆
I have been waiting almost 2 months for my labels. I have written several times to customer service and still no answer and when I call the contact phone they never pick up. I WANT A SOLUTION TO MY ORDER.
Ana
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Answer from Petit-Fernand
Dear Ana, Thank you for your message. I am sorry that you did not receive your order. As indicated to you by emails, a new shipment of your order has been requested and I hope you will receive it soon. Regards, Maria.
1
/5
★☆☆☆☆
The labels stick well at the time and when my son wears the garment it comes off as the day progresses shameful
Valentine Grignon
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Answer from Petit-Fernand
Hi Valentine, I'm sorry your labels are coming off, I'll get back to you right away by email. See you soon, Melina
1
/5
★☆☆☆☆
I never received my order
Andre Aureline
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Answer from Petit-Fernand
Hello Auréline, We're sorry you didn't receive this order, I'll contact you immediately by email to find a solution. See you soon, Melina
1
/5
★☆☆☆☆
About a month ago i ordered one lunchbox, one bottle and some labels. To this day i still have not received MY order, however i have received 4 different orders with a total of 6 lunchboxs and 6 waterbottles with other kids names on them which obviously is not mine. One of the orders i even was charged £10 to get as correct postage was not paid by supplier and guess what...it wasnt even my order. I have contacted Customer Service multiple times through both email an instagram and after first wrong order i have heard nothing back. First wrong order i was told to keep the items instead of returning which goes to show how cheaply items are made. So now i have all these personalised items that i have no use for and a bin full of boxes and STILL not got my order. I thought this company looked profressional but an absalout joke in my experience.
Clare G.
Answer from Petit-Fernand
Dear Clare, We thank you for ordering with Petit-Fernand UK! We are very sorry that there has been a problem with your delivery and apologize for this. The quality of our products and our customer service is very important for us and this should not happen. You can imagine that it's a lot of costs for us, too and therefore it should not arrive and is an exceptional mistake. We invite you to contact our customer again to solve this problem. All message are treated in 24 h, except on the week-end. You should receive an answer soon. Please e-mail to: [email protected]! Kindly, Marylin
1
/5
★☆☆☆☆
2 gourds received with the wrong first names on both, I contact customer service who sexcuse and who lattesté that they put back the gourds in manufacturing.... ça arrive....bref, 8jours après je ne reçois rien, je re contact le service client qui me dit que la personne que j'ai eu au téléphone n'ait pas lancé la fabrication, elle relance la fabrication et je les reçoivent donc 8 jours après.... je voulais les pour les vacances de mes garçons bah cétait plié...je suis déçu
Bynaru
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Answer from Petit-Fernand
Hello Madam, Thank you for your message! Please accept our sincerest apologies for this situation. It will not happen again. Sincerely, Maialen
1
/5
★☆☆☆☆
The price of the gourd is high, which is fine if the product is of good quality. But with a stopper that breaks twice, lid and opening system... As a result, my children have to unscrew it completely to drink. Needless to say, the 5-year-old can't do it.
Katia B.
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Answer from Petit-Fernand
Hello Madam, Thank you for your message. I'm very sorry to hear that you're having trouble with your gourd. So that I can help you, would it be possible for you to send us an email at [email protected] ! Good day, Maialen
1
/5
★☆☆☆☆
Unfortunately, my delivery never arrived. I then had contact with several employees and each time I was promised that the shipment would arrive. I have now asked for my money back. What a shame...
Nicole
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that there were problems with the delivery of your order. Unfortunately, it sometimes happens that there are problems with shipping and the post office cannot deliver the package due to various problems, for example if the address is incorrect or it cannot be delivered, etc. We invite you to contact our customer service for help. Mfg, Marylin
1
/5
★☆☆☆☆
Hello, I have contacted you by phone to tell you that you have forgotten the essential in my order labels .... I was told that I would receive it early August week ... to date the 11th ... still nothing! I sent an e-mail to .... and got an automatic reply! Thank you for keeping me informed mme chaussepied
Marie Aude Chaussepied
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Answer from Petit-Fernand
Thank you for sharing your opinion. We're sorry, but we've just put your labels back into production so that we can send them back to you as soon as possible. We apologize for the inconvenience, Melina
1
/5
★☆☆☆☆
Very bad service. More than a month waiting for my order, they tell me that I have not put the correct address and it is not so, I will not buy here again and I'm still waiting for my order to arrive.
Carolina Rios
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Answer from Petit-Fernand
Good morning Carolina, Thank you for your message. We are sorry that your order has not arrived yet, I invite you to send us an email to [email protected] to make a refund. Have a nice day, Maialen
1
/5
★☆☆☆☆
A poop of stickers that arrived well after the date and I didn't get my money back!
Laura Alcazar Muñoz
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Answer from Petit-Fernand
Hi Laura, Thank you for sharing your opinion. I am sorry that you are not satisfied with our products, if you want to make a complaint you can do it to [email protected] See you later, Melina
1
/5
★☆☆☆☆
I am very disappointed with the thermoadhesive clothing labels. They came off after 1 -2 washes despite the fact that I followed the instructions and pressed very well with the iron to the point of even discoloring the garment (complete with paper in between). Unfortunately, I also recommended petit fernand to my friends and made a really bad impression. Very sad
Angela
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Answer from Petit-Fernand
Dear Angela, Thank you for ordering from Petit-Fernand. We are sorry to hear that you encountered problems with your labels. it is strange that you were unable to attach your labels. I will send you an email so that we can suggest the best solution. Sincerely, Maria Teresa
1
/5
★☆☆☆☆
I have not received it for over a month since I ordered it.
Ana Isabel
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Answer from Petit-Fernand
Hi Ana I am sorry that you did not receive your order, I invite you to make a claim to [email protected] if you want a refund or a reshipment of the order. Have a nice day, Melina