/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Ordered on 17 March. Received no confirmation email. I had to ask via Instagram where my order was. Told if it hadn't arrived before 20th April to get in touch again. It's now 16th April so a month since I placed my order and still no sign of it!
Hayley R.
Answer from
Petit-Fernand
Dear Haylay, Thank you for ordering with us. We are sorry that there is delivery problems, but there is a lot of delay at the moment with this specific Coronavirus-Situation. We thank you for your understanding and invite you to contact our customer service by e-mailing to: [email protected] Thanks a lot. Marylin
1/5
★☆☆☆☆
I didn't receive the item. I then contacted them to ask where it was and didn't hear back. All in all terrible. Took my money and didn't send the product!
Laura M.
Answer from
Petit-Fernand
Dear Laura, We thank you for your order, but we are sorry you did not receive it. In the actuel situation of the Coronavirus the post service can be very lame or things get lost and all in all everything is a bit chaos like. We thank you for your understanding that this is an exceptional situation and invite us to contact our customer service again by e-mailing to: [email protected] Thank you very much! Kindly, Marylin
1/5
★☆☆☆☆
I received the wrong name!
Dawn T.
Answer from
Petit-Fernand
Dear Dawn, Thank you for ordering with Petit-Fernand UK! We are sorry that you received the wrong items and invite you to contact our customer service for help by e-mailing to: [email protected] Thank you very much! Kindly, Marylin
1/5
★☆☆☆☆
Didn't receive my item
Lauz
Answer from
Petit-Fernand
Hello, Thank you for ordering with Petit-Fernand UK! We are sorry that you did not receive your item yet and invite you to contact our customer service for help per e-mail to: [email protected] Thank you very much ! Kindly, Marylin
1/5
★☆☆☆☆
The stickers washed off
Katie B.
Answer from
Petit-Fernand
Dear Katie, Thank you for buying with Petit-Fernand UK. We are sorry you had a problem with the stickers. This is not normal and we invite you to contact our customer service by e-mailing to: [email protected]. for assistance. Thank you very much. Kindly, Marylin