/10
★★★★★
based on 125755 reviews published
★★★★★
based on 125755 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have not received my order Where is it? Thank you
Marina Beaudoin
Translated review
Answer from Petit-Fernand
Hi Marina, We're sorry you didn't receive your order, we'll contact you right away by email. See you soon, Melina
1
/5
★☆☆☆☆
Very slow delivery, received late
Keltoum Achouche
Translated review
Answer from Petit-Fernand
Hello Keltoum, Thank you for sharing your opinion, we are sorry that you received your order late, we are working to improve our delivery times. Good day, Melina
1
/5
★☆☆☆☆
The labels arrived 10 days after my order. My son left for camp without me being able to label his clothes.
Elodie QuiriÉ
Translated review
Answer from Petit-Fernand
Hello Elodie, Thank you for your message. We're sorry you had a delay in receiving your order, but we're working to improve our delivery times. Have a nice day, Sarah
1
/5
★☆☆☆☆
Name is very difficult to read
Angela
Answer from Petit-Fernand
Dear Angela, We thank you for ordering with us and are sorry that you are not happy with the labels. We invite you to contact our customer service to: [email protected] ! Thanks a lot, kindly, Marylin
1
/5
★☆☆☆☆
I still haven't received my order (d+15).
Capucine Wostyn
Translated review
Answer from Petit-Fernand
Hello Capucine, Thank you for sharing your opinion. We're sorry you didn't receive your parcel, if you still haven't received it I invite you to write to us at [email protected] See you soon, Sarah
1
/5
★☆☆☆☆
Still haven't received item!
Rebecca P.
Answer from Petit-Fernand
Dear Rebecca, Thank you for ordering with Petit-Fernand UK ! We are sorry you did not receive your items yet and invite you to contact our customer service by e-mail to: [email protected] for further assistance. Kindly, Marylin
1
/5
★☆☆☆☆
I received my order badly closed and therefore missing product, I contacted your service the same day, it's been 1 weeks and I'm still waiting for reshipment.
Audrey
Translated review
Answer from Petit-Fernand
Hello Audrey, Thank you for your message. I can confirm that your labels are in production and will be shipped as soon as possible. Have a nice day, Sarah
1
/5
★☆☆☆☆
I haven't heard from my order and package. On the website you tell me shipped. It has been two weeks. I have ancjche written to you in customer service without receiving a reply.
Daniela S.
Translated review
Answer from Petit-Fernand
Dear Daniela, Thank you for your feedback. I am sorry that you did not receive your products, I confirm that this is not normal. Unfortunately, I did not find any message from her! I just contacted her by email. Cordially Caterina
1
/5
★☆☆☆☆
I have still not received my order which was placed on 9/07/20.
Sarah T.
Answer from Petit-Fernand
Dear Sarah, We thank you for ordering with Petit-Fernand UK! We are sorry, that you did not receive your order yet and invite you to contact our customer service to: [email protected] Thanks a lot, kindly, Marylin
1
/5
★☆☆☆☆
Haven't received item yet
Natasha C.
Answer from Petit-Fernand
Dear Natasha, We thank you for ordering with Petit-Fernand UK! We are sorry, that you did not receive your order yet and invite you to contact our customer service to: [email protected] Thanks a lot, kindly, Marylin
1
/5
★☆☆☆☆
Never arrived
Cristian Stan
Translated review
Answer from Petit-Fernand
Hello Cristian, Thank you for sharing your opinion. We are sorry that you did not receive your order, I have just checked and there may be an address problem, I have written you an email to find a solution. Sincerely, Caterina
1
/5
★☆☆☆☆
Half of it was missing on delivery and when I finally received the rest after writing back and forth for a long time, one part (beige toiletry bag) was totally dirty, black around the edges.
L.
Translated review
Answer from Petit-Fernand
Hello, Thank you for your order at Esistmeins.de! We regret that there were problems with your delivery. This should not happen and we invite you to contact our customer service for help. Mfg, Marylin [email protected]
1
/5
★☆☆☆☆
Too small ..
Andrea Putters
Translated review
Answer from Petit-Fernand
Hello Andrea, Thank you for your comment! We are sorry that your order did not meet your expectations. I invite you to contact our customer service to find a solution. See you soon, Sarah
1
/5
★☆☆☆☆
I still haven't received my order
Elisa Gomez
Translated review
Answer from Petit-Fernand
Hello Elisa, Thank you for sharing your opinion. We're sorry you didn't receive your parcel, if you still haven't received it I invite you to write to us at [email protected] See you soon, Sarah
1
/5
★☆☆☆☆
I have never received my order
Filipa Lisboa
Translated review
Answer from Petit-Fernand
Dear Filipa, I am sorry that you have not yet received your order. I will contact you right away by email, to see what could have happened. Have a nice day, Maria.
1
/5
★☆☆☆☆
I ordered three gourds and they never arrived, even though it was stated that they had been delivered "to the janitor", but there is no janitor at 55 rue d'Anjou in Versailles. Perhaps you can help me?
Martine Chaumeil
Translated review
Answer from Petit-Fernand
Hello, Thank you for your message. We are sorry that you have not received your order. Please contact our customer service directly to find a solution. See you soon, Sarah
1
/5
★☆☆☆☆
Labels on garments peel off after first wash!!!!All garments are affected, despite following the instructions for use. Very dissatisfied because of the risk of losing the clothes (used for the Centre aéré) and loss of time and money.
Magali H
Translated review
Answer from Petit-Fernand
Hello Magali, We are very sorry that your labels have come off. If the problem persists, please write to us at [email protected]. Good day, Sarah.
1
/5
★☆☆☆☆
I am disappointed with the service because I had noted when ordering that my daughter was leaving for camp the following week and I wanted to know if the labels would arrive in time but no answer. When I received the order after my daughter's departure, I sent a message to the after-sales service. The answer was that it had to be stipulated in the contact form and not in the order. But how do I know as a customer? It's my fault if I didn't go to the right place. I'm disappointed with the after-sales service.
Eric B.
Translated review
Answer from Petit-Fernand
Hello Eric, Thank you for your message. We're sorry that you've had a delay in receiving your order, but we're working hard to improve our delivery times. Good day, Sarah
1
/5
★☆☆☆☆
I can not give my opinion I never received my order
Melodie Reault
Translated review
Answer from Petit-Fernand
Hello, Please contact our customer service to track your order 🙂 Good day, Sarah
1
/5
★☆☆☆☆
I never received the labels!
Laura Maudet
Translated review
Answer from Petit-Fernand
Hello Laura, We're sorry you didn't receive your order. We hope that the solution found by message is satisfactory. Have a nice day, Sarah
1
/5
★☆☆☆☆
Some of the labels I received don't match my son's first and last name. I used the contact form and facebook to see if it was possible to have them reshipped, but I never heard back from your service. What a pity, for a first order the experience is very bad!
Elodie Aa
Translated review
Answer from Petit-Fernand
Hello Elodie, Thank you for sharing your opinion. We are sorry that your order did not meet your expectations, I will contact you by email right away. See you soon, Sarah
1
/5
★☆☆☆☆
It never arrived - even though it was paid for
Bahar B.
Translated review
Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that you have not yet received your goods and invite you to contact our customer service by e-mail at: [email protected] for help! Mfg, Marylin Esistmeins.de
1
/5
★☆☆☆☆
Tags arrived after my children went to camp
Client
Translated review
Answer from Petit-Fernand
Hello, Thank you for sharing your opinion. We are sorry that you did not receive your order on time. We are working hard to reduce our delivery times. See you soon, Sarah
1
/5
★☆☆☆☆
Still have not received so cannot review
Lydia W.
Answer from Petit-Fernand
Hello, We thank you for ordering with Petit-Fernand UK! We are sorry to hear that you did not receive your order yet and invite you to contact our customer service by e-mail to: [email protected] ! Wishing you a lovely day, kindly, Sarah
1
/5
★☆☆☆☆
Very disappointed by the labels which were very badly precut so it was a pain to remove them....I sent an email but no reply... I've never had a problem with this site before but here...our three books of labels were unusable....
Cecilia Chauvin
Translated review
Answer from Petit-Fernand
Hello Cécilia, Thank you for sharing your opinion. We are sorry that your labels do not peel off well, I will contact you by email right away. See you soon, Melina
1
/5
★☆☆☆☆
I have not received my order. I have contacted the customer service center and have received only an unsatisfactory response.
Laura Miret Moncho
Translated review
Answer from Petit-Fernand
Hi Laura, Thank you for sharing your feedback. We have forwarded your request to manufacturing. See you soon, Melina
1
/5
★☆☆☆☆
The labels came off after a while without being ironed, and after ironing they didn't stay on for long. I did wait for the time indicated for ironing on the label.... I'll do it again and take longer for the remaining labels, but for the moment I'm very disappointed 🙁
Caroline Lapert
Translated review
Answer from Petit-Fernand
Hello Caroline, We are very sorry that your labels have come off. If the problem persists, please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Probably a batch defect as the labels did not hold despite being applied in the correct conditions. We look forward to hearing from you.
Emmanuelle Chaurin
Translated review
Answer from Petit-Fernand
Hello Emmanuelle, We are very sorry that your labels have come off. If the problem persists, please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I was expecting fabric labels for clothes - they come off during washing.
Leila Materi
Translated review
Answer from Petit-Fernand
Hello Leila, Thank you for sharing your opinion. The labels you've selected are garment stickers (not iron-on), to be applied to garment brand or care labels, not paas directly to the fabric. Have a nice day, Melina
1
/5
★☆☆☆☆
It's been over a month since I placed my order and I still haven't heard from him.
Monica Gil
Translated review
Answer from Petit-Fernand
Hi Monica, I am sorry that you have not received your order yet. I invite you to send us an email to [email protected] with your order number to see what has happened. Regards, Maria.