/10
★★★★★
based on 125756 reviews published
★★★★★
based on 125756 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Labels all peeled off after 1st wash! Huge disappointment! Waste of money and time gluing them, for nothing! I won't do it again and don't recommend them. ??
Sylvane
Translated review
Answer from Petit-Fernand
Hello Sylvane, We are sorry that your labels have come off. If the problem persists, please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Ordered weeks ago and still have not received
Leisha V.
Answer from Petit-Fernand
Hello, We thank you for ordering with Petit-Fernand UK! We are sorry to hear that you did not receive your order yet and invite you to contact our customer service by e-mail to: [email protected] ! Wishing you a lovely day, kindly, Marylin
1
/5
★☆☆☆☆
Be careful when selecting colour options, we went for dark with pale text in a clear font and colours on screen look more vibrant, when it come to them arriving even the icon wasn't that clear and name wasn't clear enough for my child with glasses to identify it.
Simpkins
Answer from Petit-Fernand
Hello, We thank you for ordering with Petit-Fernand UK! We are sorry that you had problems with the labels. This is not normal and we invite you to contact our customer service by e-mail to: [email protected] for any help ! We wish you a wonderful day! Kindly, Marylin
1
/5
★☆☆☆☆
Thermal labels well applied according to instructions. Sticks poorly and 1 wash and done. Poor quality
Sabrina Leroy
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Answer from Petit-Fernand
Hello Sabrina, Thank you for sharing your opinion. We're sorry your labels are coming off. If the problem persists, please write to us at [email protected] Good day, Melina.
1
/5
★☆☆☆☆
Late delivery
Julie
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Answer from Petit-Fernand
Hello Julie Thank you for sharing your opinion. We're sorry that your order was delayed, but we're working to improve our delivery conditions. Good day, Melina
1
/5
★☆☆☆☆
Nothing arrived ! Paid by card but it will soon be 1 month since nothing has arrived! So outrageous! I would rather have ordered somewhere else It's a pure scam!
Demet K.
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that you have not yet received yours. This is not normal and we invite you to contact our customer service so that we can help you at: [email protected] !
1
/5
★☆☆☆☆
I'm still waiting for my order since June 26th
Desiree Sanchez-crespo Gimenez
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Answer from Petit-Fernand
Hi Desiree, I am sorry that you have not received your order yet. I invite you to send us an email to [email protected] with your order number to see what happened. Regards, Maria.
1
/5
★☆☆☆☆
Fast purchase, the product as indicated but the shipping company took more than 10 working days, so it did not reach me in time for the celebration.
Mónica
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Answer from Petit-Fernand
Hi Monica, Thank you for your message. I am sorry that you did not receive your labels on time. We are indeed improving our delivery times. Regards, Maria.
1
/5
★☆☆☆☆
Well hi e An order a month ago q has not arrived The are sucionando When they solve it I will return to dari valuation
Rosario Pérez
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Answer from Petit-Fernand
Hi Rosario, I am sorry that you have not received your labels yet. I invite you to send us an email to [email protected] with your order number to see what has happened. Regards, Maria.
1
/5
★☆☆☆☆
I still haven't received my order after one month, no solution.
Ainhoa Rodriguez
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Answer from Petit-Fernand
Hi Ainhoa, I am sorry that you have not received your labels yet. I invite you to send us an email to [email protected] with your order number to see what has happened. Regards, Maria.
1
/5
★☆☆☆☆
The clothing labels are much too big for baby clothes!
Aurélie L
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Answer from Petit-Fernand
Hello Aurélie, Thank you for sharing your opinion and for choosing C-MonEtiquette. The sizes of our labels are clearly indicated on the site, and we currently offer two sizes of clothing labels to suit as many people as possible 🙂 Have a nice day, Melina
1
/5
★☆☆☆☆
Average quality, label shape for very large object... disappointed.
Stéphanie Salmi
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Answer from Petit-Fernand
Hello Stéphanie, Thank you for sharing your opinion. I'm sorry you're not satisfied with our labels. We do offer different sizes of labels to suit different uses, and the sizes are indicated on our site. Please do not hesitate to contact us for further information. Good day, Melina
1
/5
★☆☆☆☆
I'm still waiting for the labels I ordered. I suppose the health crisis has delayed production/delivery times.
Valentine Panel
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Answer from Petit-Fernand
Hello Valentine, Thank you for sharing your opinion. We're sorry you didn't receive your parcel, if you still haven't received it I invite you to write to us at [email protected] See you soon, Sarah
1
/5
★☆☆☆☆
As I was very satisfied with my order last year, I repeated the experience this year. Out of 3 batches of labels ordered, two seem to have a manufacturing defect. Each label doesn't peel off, as if it hadn't been precut. When I try to peel one of them off, the page folds, but the labels don't peel off. It's as if they're still welded together. So I can't use them. I've sent an email about this but haven't yet received a reply.
Charlotte
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Answer from Petit-Fernand
Hello Charlotte, Thank you for sharing your opinion. We are sorry that you are not fully satisfied with your order. We will contact you by email. Have a nice day, Sarah
1
/5
★☆☆☆☆
Delivery pending, after 10 days
Patrice Philipps
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Answer from Petit-Fernand
Hello Patrice, Thank you for sharing your opinion. We're sorry you didn't receive your parcel, if you still haven't received it I invite you to write to us at [email protected] See you soon, Sarah
1
/5
★☆☆☆☆
After a month and a half still waiting. Basically the delivery date has arrived. I would appreciate a response. I will leave the initial review at the end. Catherine, I thank you for your quick response. I do, however, detect yet another inaccuracy. Order June 30. Shipped on July 2 it says that the delay can be up to 10 working days at most, not 15. From this platform it is not possible for me to attach screenshot (obscured of my data) that I prepared. You are very kind but the information still does not match the truth. Available to share the screen if I have a chance. That said, delays of course can be there, as I said, just need to be honest. 10 business days maximum is what it says and it has been 12. Again, all it would take is just giving the correct information. I still would have purchased but I don't like stubborn attempts at reason in the face of evidence. That said, the product is really good! Daniela The labels are very nice and useful but the orders are processed and delivered with very long lead times and not matching what was stated before payment... Simply put, you make time to deliver before the labels arrive...Too bad, bsst would state the timeline before purchase with a tiny bit of honesty so you can adjust.
Daniela
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Answer from Petit-Fernand
Dear Daniela, Thank you for your comment. We are sorry that your order took longer than expected to arrive. As we explain on our website and later in the order confirmation email, products are shipped within 48 hours via French priority mail. For orders shipped to Italy, priority mail delivery times theoretically correspond to 2-3 additional business days. However, they can translate to between 2 and 10-15 business days due to postal service delays. Please do not hesitate to share your opinion on the products ! Sincerely Catherine
1
/5
★☆☆☆☆
Unfortunately the labels arrived on the day of departure, 8 days for a 48-hour delivery.
Margotte Clemenceau
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Answer from Petit-Fernand
Hello Madam, Thank you for your message. We are very sorry that you understood that you would receive your order within 48 hours. On the site, it is not written that the delivery would be within 48 hours, but rather the manufacturing and shipping, you must then allow for postal delays. We are working to improve delivery times. Best regards Caterina
1
/5
★☆☆☆☆
I didn't get anything
Gennaro S.
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Answer from Petit-Fernand
Dear Gennaro, Thank you for your feedback. We are sorry that your order did not arrive, there must be a problem with La Posta: I have emailed you to verify. Cordially Caterina
1
/5
★☆☆☆☆
Unfortunately very very disappointed by the little bag which discolored at the first washing... I haven't used the labels yet but my daughter was looking forward to using the little bag, I wash it and the color is very light and almost non-existent... very disappointed...
Stéphanie Afonso
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Answer from Petit-Fernand
Hello Stéphanie, Thank you for choosing C-MonEtiquette and for sharing your opinion. We are sorry that the products do not meet your expectations. Please send us a photo of the product to [email protected] so that we can find a solution. See you soon, Caterina
1
/5
★☆☆☆☆
Very long delivery, the labels were delivered more than 14 days after the order and therefore arrived after the children had left for camp.
Sophie Chone
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Answer from Petit-Fernand
Hello Mrs Chone, Thank you for sharing your opinion. We are sorry that you received your labels late, there was probably a problem with La Poste. We will take this into account. Best regards Caterina
1
/5
★☆☆☆☆
The iron-on labels were all gone after the 1st wash. They were useless. Waste of money and time (I had stuck on 70)! I won't be doing it again, too bad!
Sylvane
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Answer from Petit-Fernand
Dear Madam, Thank you for sharing your opinion. We are very sorry to hear that you have experienced difficulties with your labels. I have contacted you by e-mail to look for a solution. Sincerely, Caterina
1
/5
★☆☆☆☆
Have not received item
Leigh M.
Answer from Petit-Fernand
Hello, Thank you very much for ordering with Petit-Fernand UK! We are sorry that you did not receive your order yet and invite you to contact our customer service by e-mail to: [email protected] for help. Kindly, Marylin
1
/5
★☆☆☆☆
Incorrect colors and totally useless after-sales service. Nice labels on the visual, but once the order has been validated and paid for, it's not the same color. On receipt, it's not the color of the visual chosen. I made a remark to the after-sales service to improve or recalibrate the rendering of their visuals, and there was a big dialogue of the deaf. An adviser who at best doesn't understand and at worst doesn't care, saying that there's no mistake, given that the order form is more or less the same color as what I received, so that's the end of it. We don't give a damn about the screenshot of the basket before ordering (red), which is far from the result (pink). It's easy to accuse the customer of having made a mistake, but the pink color received doesn't even exist in the choice of visuals. Mistakes are human and forgivable, but stubborn stupidity is not for me. If you don't want to be disappointed 2 times (on receipt and by the after-sales service), go the other way.
E. Beurier
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Answer from Petit-Fernand
Hello Emilie, Thank you for sharing your opinion. We are sorry that you had a bad experience with our services, we will contact you as soon as possible in order to bring you a solution. Have a nice day, The C-MonEtiquette team
1
/5
★☆☆☆☆
Very disappointed, the labels don't hold, they almost all come off when wearing them.
Laetitia Ciulla
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Answer from Petit-Fernand
Hello Laetitia, thank you for sharing your opinion. We're sorry your labels are coming off. If the problem persists, please write to us at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
Order still hasn't arrived ...after nearly a month!
Client
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Answer from Petit-Fernand
Hello we are sorry that you did not receive the order, I will contact you by email. Melina
1
/5
★☆☆☆☆
I placed an order on June 21. It was not manufactured, then manufactured and lost. Now it has been remanufactured and still hasn't arrived after 24 days since I placed it. Also the order was for my children's summer school, and they finish already this Friday so they will not work for me.
Maria
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Answer from Petit-Fernand
Dear Maria, We are sorry for the inconvenience caused by your order. We will contact you as soon as possible by email. Good afternoon, Maria.
1
/5
★☆☆☆☆
Delivery too long for a follow-up arriving too late
Sandra
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Answer from Petit-Fernand
Hello Sandra, Thank you for sharing your opinion. We're sorry that delivery took so long, we're working hard to improve our delivery times, but please let us know if you're satisfied with our products. Have a nice day, Melina
1
/5
★☆☆☆☆
I never received my one order
Angela
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that you have not received the goods. This is not normal. Please contact our customer service at: [email protected] ! Thank you very much! Mfg, Sarah
1
/5
★☆☆☆☆
I have not received the shipment yet and I ordered it more than a month ago. Incomprehensible. I have followed up with the post office and it always appears as "in delivery" and no one really answers you where it is. I doubt it will arrive yet...
Gloria
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Answer from Petit-Fernand
Hi Gloria, If you have not yet received your order, I invite you to contact our customer service at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
I have not received my order for 3 weeks.
Sandra
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Answer from Petit-Fernand
Hello Sandra, Thank you for sharing your opinion. We're sorry you didn't receive your parcel, if you still haven't received it I invite you to write to us at [email protected] See you soon, Melina