/10
★★★★★
based on 125707 reviews published
★★★★★
based on 125707 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I still have not received my order after one month. Could you please tell me where it is located? Thank you
Estefania Garcia Galdon
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Answer from Petit-Fernand
Good morning Estefania, We are sorry to read your message. We replied to your email giving you information about the delivery 🙂 We are available for anything. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Paid extra for fast delivery (2-4 working days), and took 12 days. Complained for nothing. Never again
Yolanda
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Answer from Petit-Fernand
Hello, thank you for your message. Delivery to the collection point takes 2-4 days. However, you have selected standard delivery. We hope you like your labels. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
We were sent the wrong name labels with someone else name on. Now I know mistakes are made and this is fine but it's how a company rectifies it that counts. In order to get the new correct ones delivered in time I asked for them to be sent fast tracked, I was repeatedly ignored. As a result they were sent standard delivery and haven't turned up in time for my kids starting school. I'm very disappointed in the level of service shown
Heather
Answer from Petit-Fernand
Hello Heather, We're sorry you experienced an order reversal. Unfortunately, we do not have any express delivery for the UK, so we cannot send any orders fast tracked. We hope you will receive your order very soon.
1
/5
★☆☆☆☆
Took a long time to arrive, i ordered them in plenty of time for school to start, 4 weeks prior to the start of school, came 2 days before and I received the wrong order!! I've got someone else's children's name stickers and I emailed the company to them just wanting me to send photos over as said a refund will be issued. No apology nothing. 2 days before school starts!! Avoid avoid avoid!!
Kerry R.
Answer from Petit-Fernand
We're sorry you experienced an order reversal, Kerry. This does not happen very often, and when it does, we try to help our clients as much as possible.
1
/5
★☆☆☆☆
Order placed on August 27 for guaranteed delivery by September 2. The order was never shipped, no information on a possible delay... So I cancelled the order and went to see the competition.
Dreylia
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Answer from Petit-Fernand
Hello, It is with regret that we read your message. We're sorry about this production anomaly and hope to see you again next time? Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The stickers from my order have not arrived. After a complaint was made, the sticker set was to be sent again. Nothing has arrived to date (not even the 2nd delivery)! The school enrollment is long over (it was supposed to be a gift).
Tanja D.
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Answer from Petit-Fernand
Hello, thank you for your comment. Your second shipment was sent on 03/09/2024. You should receive it on 13/09/2024. Have a nice day, ? Elise, EsIstMeins
1
/5
★☆☆☆☆
Very pretty bottles BUT after 5 days of use, my daughter's name comes off. I say "comes off" because it's a sticker. What's more, the color of the bottles is already fading. My daughters are very careful. I'm going to send a message to the after-sales service and hope to be reimbursed. I don't agree with paying so much for them to be damaged 5 days later.
Mathilde Vandercammen
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Answer from Petit-Fernand
Hello, we're sorry to hear about the problem with your bottles. Your products should not have this printing defect... It is a printing directly on our bottles and not a sticker. In order to help you as best we can, our customer service department has just contacted you by e-mail? Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Aesthetically beautiful but unfortunately carrying it around with the eventuality that you might spill it leaks water.
Cecilia P.
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Answer from Petit-Fernand
Good morning Cecilia, Our customer service will contact you to help you. Have a good day and see you soon? Chiara,Petit-Fernand
1
/5
★☆☆☆☆
Order never collected
Pa.ta.te
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Answer from Petit-Fernand
Hello, We are sorry that your order has not yet been delivered. Following our email exchanges, we have indeed implemented the solution you have chosen 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Very disappointed with this site... Order placed on August 9th and still not received! I sent several emails which were answered promptly, but despite sending another one a week ago, I still haven't received anything... As school starts on Monday, we had to make our own labels at the last minute! Too bad, I had already ordered from this site and was very satisfied...
Stephanie C
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Answer from Petit-Fernand
Hello Stéphanie, We are very sorry to read your message. We don't have enough information to contact you and help you solve this delivery problem. We invite you to write to us so that we can find a solution for you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received the labels
Aurore Morin
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Answer from Petit-Fernand
Hello, We are very sorry about this delivery anomaly. Our customer service has just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
He pagado por un envío express de entrega en 24-48h, lo pedí un lunes, es sábado y no me han llegado, ya no me hacen falta sus etiquetas, he tenido que improvisar otra solución.
Marta Pretenders
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Answer from Petit-Fernand
Hola Marta, Sentimos mucho este retraso en la entrega. Puedes contactar nuestro servicio de atencion al cliente para que te puedan ayudar con tu pedido lo antes posible. Buen dia, Camille Petit-Fernand
1
/5
★☆☆☆☆
Very disappointed this year. The labels are much more difficult to remove from the boards than in previous years. The labels get damaged or even torn when you try to remove them from the board, which prevents them from adhering properly to the garments.
Angelina G.
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Answer from Petit-Fernand
Hello Angelina, We're sorry to read your message. Concerning your labels, our customer service has just contacted you by e-mail. Your labels should not be difficult to remove from their holders. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
A real disaster. My order never arrived, they told me in customer service that they would send it again and it never arrived for the second time and they don't even know where it is. Still waiting for my money back.
Yurena
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Answer from Petit-Fernand
Hello, We are sorry to read your message. We see in the tracking of your order that it has been delivered 🙂 As for the refund, I confirm that we have done it, you can contact us if you need any details. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I still have received order and was shipped out another one and that still haven't arrived it's been a month since my order
Michaella B.
Answer from Petit-Fernand
We're sorry you experienced such delays in your delivery. We hope you have since received your order, and our customer support was satisfactory.
1
/5
★☆☆☆☆
My order went well, I received my labels they are very pretty I stick them with my iron on my son's clothes for back to school respecting the degree and time of application, Unfortunately after a wash the labels peel off and I am very disappointed.
Anaïs Usclat
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Answer from Petit-Fernand
Hello, We are very sorry to read your message. Our customer service has just contacted you to help you with your order 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The labels I purchased never arrived.
Cuvato N.
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Answer from Petit-Fernand
Good morning Nicola, Our customer service will contact you to resolve the non-delivery by the mail. Good day, Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Unfortunately we had severe problems with the delivery...disappearance of the goods, 2 x.. Too bad... a year ago we had a great experience.
Theresa S.
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Answer from Petit-Fernand
Hello, We are very sorry that you had a bad experience with the delivery. However, we hope that you received your refund in good order. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I'm surprised by all the positive comments about the labels... First wash, I found two at the bottom of the machine despite having followed the instructions perfectly... Extremely disappointed.
Virginie Chevalier
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Answer from Petit-Fernand
Hello Virginie, We're sorry to read your message. It is not normal for your labels to come off so easily during washing. We invite you to contact our customer service via our contact form on our website. We'll be happy to help you 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Error in ordering the labels. I was sent an earlier model than the one ordered this year + there is another error and in one of the notebooks with labels belonging to another name mixed with those of my children. I'm very disappointed
Anne Nithila
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Answer from Petit-Fernand
Hello, We are sorry to read your message. Our customer service has just contacted you to help you with your order. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The font is very small We end up with a name that is tiny in relation to the size of the label. According to the visual on the screen when ordering, it was proportional. Disappointed for a 1st order. I hadn't had this problem with another site.
Emma
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Answer from Petit-Fernand
Hello, Thank you for leaving us a comment. The small size of your labels is explained by the fact that you chose our "mini" labels specially designed for pens. In fact, they have very slim dimensions, making them ideal for colored pencils, for example. We're sorry if this didn't meet your expectations? Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Order received at a relay point but given to someone else, no help from c-monetiquette, once the money has been transferred to the account, the customer is nothing more than an email, a promotional code offered, a commercial gesture to encourage purchase, a shame.
1000698172
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Answer from Petit-Fernand
Hello, We are very sorry to read your message. Following your exchanges with our customer service department, the refund of your order has been processed. We are sincerely sorry for this anomaly and remain available if necessary. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Order never received! A never-ending battle to get my money back! Customer service turned a deaf ear despite numerous reminders! Still waiting for my refund! 30 lost bravo "c mon étiquette
Une Cliente
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Answer from Petit-Fernand
Hello, It is with regret that we read your message. We currently do not have enough information to contact you to help you. However, if your order has been refunded, this will be visible on the bank account associated with your payment shortly. We are very sorry that your order did not arrive in time. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive my order
Jocelyne Aman
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Answer from Petit-Fernand
Hello Jocelyne, We're sorry about this delivery anomaly with the postal service. We have just contacted you to help you as best we can. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Stickers looked lovely and went on really easily but came off in the first wash
Jackie
Answer from Petit-Fernand
Hello, We are very sorry to hear that you are having issues with your order. As it is obviously not normal for stickers to come off, we've sent you an email to find a solution! We wish you a lovely day ?? Sarah- Petit Fernand
1
/5
★☆☆☆☆
Unfortunately, I never received the stickers I ordered
C.k.
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Answer from Petit-Fernand
Hello, We are sorry that you are experiencing delivery problems with your order. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Cardboard damaged when I received the package. Personalization the dot is too close to the first name and the initial of the last name. Not pretty
Sandy Ritz
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Answer from Petit-Fernand
Hello, We are very sorry that your order arrived in this condition. We printed your gourd as you requested and are sorry to hear that it was not to your liking. We hope, however, that the quality of our products meets your expectations. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Unfortunately, my children went back to school without personalized labels - the order never arrived!
Eléonore Digna
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Answer from Petit-Fernand
Hello, We are very sorry about this delivery anomaly. We have just contacted you by e-mail in order to help you as soon as possible. Our Customer Service is available by phone or via our form to help you as quickly as possible if necessary? Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I spent a long time choosing from the sticker suppliers and decided on Esistmeins. I stuck the stickers on the clothes according to the instructions. After I washed the clothes at a water temperature of 40 degrees, absolutely all the stickers were stuck and remained in the washing machine. I am very disappointed with the quality and the time lost.
Olena R.
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Answer from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you to get more details about this. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I was basically very happy with the labels, beautiful design, in booklet form with application explanations for each type of label. Easy to apply. Unfortunately, the first time I washed them at 30 degrees, after waiting a week after application to make sure they had set properly, everything had come off. I'm very disappointed, I didn't buy these labels so that I'd have to reapply them every time I washed my child's clothes.
Jasmine
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Answer from Petit-Fernand
Hello Jasmine, Thank you for writing to us. Our iron-on labels are normally permanent once applied. We're sorry that your labels came off in the wash. You'll be able to see the quality of our products on the label return we sent you 🙂 Have a nice day, Camille C-MonEtiquette