/10
★★★★★
based on 125756 reviews published
★★★★★
based on 125756 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have not received my order yet. You keep emailing me to give my opinion and I still have not received my order.
Sophie
Translated review
Answer from Petit-Fernand
Hi Sophie, If you have not yet received your order, I invite you to contact our customer service at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
I ordered this mug as a gift for my daughter's teacher. I still haven't received it, the school year is over and the teacher is changing schools !
Odessa2008
Translated review
Answer from Petit-Fernand
Hello Madam, We're sorry you didn't receive your order. If this is still the case, please send your complaint to [email protected] See you soon, Melina
1
/5
★☆☆☆☆
I purchased the thermo-adhesive labels on June 18 and to date they have not arrived.
Laura M.
Translated review
Answer from Petit-Fernand
Good morning Laura, Thank you for sharing your opinion. The delivery time should not be that long, there is definitely a problem with the mail. I have emailed you to verify, I am waiting for your feedback. Sincerely, Caterina
1
/5
★☆☆☆☆
Hello, I still haven't received my order more than 10 days after placing it. The children went to camp without it. Cdlt;
Emmanuelle Elbaz
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Answer from Petit-Fernand
Hello Emmanuelle We're sorry you didn't receive your order, we'll contact you right away by email to solve the problem. Good day, the C-MonEtiquette team
1
/5
★☆☆☆☆
Order still not received shame because I often order from you
Ezio-aymen Barbuscia
Translated review
Answer from Petit-Fernand
Hello Ezio, Thank you for your comment. I am sorry that you have not yet received your order, I have just contacted you by email to find a solution. Best regards, Caterina
1
/5
★☆☆☆☆
I have not received my order in full and customer service is silent about any complaints.
Hélène P
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Answer from Petit-Fernand
Dear Hélène, Thank you for sharing your opinion. I'm sorry to hear that your order arrived incomplete. Unfortunately, your e-mail was in the spam folder. I have just sent you the 2 missing books. Kind regards Caterina
1
/5
★☆☆☆☆
Order not received but charged
Laetitia Monnoir
Translated review
Answer from Petit-Fernand
Hello Laetitia, Thank you for your comment. I'm sorry you haven't received your order yet, I've just contacted you by email to find a solution. María.
1
/5
★☆☆☆☆
The labels don't stick well and don't stand up to the washing machine. I do not recommend this product
Maeva Hellet
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Answer from Petit-Fernand
Hello Maeva, I'm sorry your labels are coming unstuck, this is not normal. Please contact us at [email protected] to find a solution. Good day, Maria.
1
/5
★☆☆☆☆
I have not received the product. I don't have access to the delivery tracking I haven't received a reply to my e-mail asking about the status of my order? This is the first time I've had this problem with C-MONETIQUETTE, with whom I order regularly and with whom I'm very satisfied. But this time I'm very disappointed because the order was for a camp next week. Thank you very much Sophie RAIA
Sophie Raia
Translated review
Answer from Petit-Fernand
Hello Sophie, Thank you for your comment. I'm sorry you haven't received your order yet, I've just contacted you by email to find a solution. María.
1
/5
★☆☆☆☆
Still not received after 15 days, I had to label my daughter's suitcase myself.
Sarah Bensimon
Translated review
Answer from Petit-Fernand
Hello Sarah, Thank you for your comment. I'm sorry you haven't received your order yet, I've just contacted you by email to find a solution. María.
1
/5
★☆☆☆☆
Order not received
Célina Nourry
Translated review
Answer from Petit-Fernand
Hello Nourry, Thank you for your comment. I'm sorry you haven't received your order yet, I've just contacted you by email to find a solution. María.
1
/5
★☆☆☆☆
Unfortunately never arrived
Carina R.
Translated review
Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that you have not received the goods. This is not normal. Please contact our customer service at: [email protected] ! Thank you very much! Mfg, Marylin
1
/5
★☆☆☆☆
I have not received my order yet! Thank you
Elena Reyes Alvarez
Translated review
Answer from Petit-Fernand
Good afternoon Elena, Thank you for your message. I am sorry that you did not receive your order, I invite you to contact our customer service at [email protected] Have a nice evening, Maria
1
/5
★☆☆☆☆
It's been 3 weeks since I placed the order and it still hasn't arrived.
Elena Menéndez
Translated review
Answer from Petit-Fernand
Good afternoon Elena, Thank you for your message. I am sorry that you did not receive your order, I invite you to contact our customer service at [email protected] Have a nice evening, Maria
1
/5
★☆☆☆☆
We ordered a lunch box, a drinking bottle and a personalized bag for the kindergarten. As soon as I unpacked the lunch box, I noticed that it only had stickers on the top. How long will that last? On closer inspection, I also noticed that there were dirt particles under the glue. Unfortunately, the bottle also has scratches and 2 deeper dents/dents. The bag we ordered looks good, but unfortunately it arrived too small. We wanted size L and got size M. But it could also be that we may have made a mistake when ordering. I took photos and complained about everything by email. NO RESPONSE. Sent the same email again. Still NO RESPONSE. If no one gets back to us, we will contact Paypal. I was then offered a new lid and a new bottle. The items arrived today. The bottle is scratched again, even more than the first one. And the glue on the lunch box has air bubbles again. I contacted them again by email and asked for a refund. All I was offered was a ridiculous 10% voucher for my next order. As if I would order there again!
S. T.
Translated review
Answer from Petit-Fernand
Hello Mrs. Thiel, Thank you for your order at Esistmeins.de! We are sorry that you are not satisfied. All e-mails are processed as quickly as possible, but in the high season it can sometimes take a little longer. Please be patient, we are in the process of processing all requests. Thank you very much! Mfg, Marylin
1
/5
★☆☆☆☆
Never received, unfriendly customer service.
Magda Salas
Translated review
Answer from Petit-Fernand
Dear Magda, Thank you for sharing your opinion, we will take into account what happened to improve our services. Good afternoon, Maria.
1
/5
★☆☆☆☆
I haven't received it yet and can't see when the order will arrive!!!
Amaia Baltzategi
Translated review
Answer from Petit-Fernand
Hi Amaia, I have just tracked your order and it has arrived at its destination, please check your mailbox. In case you have any additional questions, please do not hesitate to contact [email protected]. Good afternoon, Maria.
1
/5
★☆☆☆☆
Never received ??
Laure
Translated review
Answer from Petit-Fernand
Hello Laure, Thank you for your comment. I'm sorry you haven't received your order yet, I've just contacted you by email to find a solution. María.
1
/5
★☆☆☆☆
I placed an order on June 16 and have still not received any feedback as to whether and when the order was shipped.
Katja K.
Translated review
Answer from Petit-Fernand
Hello Mrs. Kreslin, thank you for your order at Esistmeins.de, but we regret that you have not yet received your goods. This is indeed not normal and we invite you to contact our customer service for help. Mfg, Marylin
1
/5
★☆☆☆☆
It's been a month since I placed my order and it still hasn't arrived!
Fca Juana Moragues Jerez
Translated review
Answer from Petit-Fernand
Dear Fca, I am sorry that you have not yet received your order, it is not normal that it takes so long. I will contact you right away with the status of it and to see what could have happened. Regards, Maria.
1
/5
★☆☆☆☆
Order not received Order beginning of June, supposedly sent on the 12th, tracking impossible at first and then the post office and the website passing the buck as to where the package is! Birthday gifts for twins born on June 30...looks good! Mail telling me in the end that they recreated my order and sent it back...I'm waiting to see!
Coralie Loiseleux
Translated review
Answer from Petit-Fernand
Hello Coralie, Thank you for your comment. I'm sorry you haven't received your order yet, I've just contacted you by email to find a solution. María.
1
/5
★☆☆☆☆
I have been waiting for a month and a bit for the order... and today I still have not received anything! I have asked for a refund and I have not been paid anything ... Very bad experience, I do not recommend it and clearly when they ask me for recommendation to family or friends I will explain the mismanagement.
Marta
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Answer from Petit-Fernand
Dear Marta, I am sorry to hear about your experience with Petit-Fernand. I have requested reimbursement from 15 to accounting. Have a nice evening, Maria.
1
/5
★☆☆☆☆
Bonjour je suis pas satisfait car depuis le 11 juin que la commande est passee jene toujours pas livrer.
Albert Lalontaine
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Answer from Petit-Fernand
Hello Albert, Further to your messages, we have requested a new shipment of your order. Hoping you will receive your order soon, María
1
/5
★☆☆☆☆
I did not receive my order !!! Scam
Adeline Pereira
Translated review
Answer from Petit-Fernand
Hello Adeline, Thank you for your comment. I'm sorry you haven't received your order yet, I've just contacted you by email to find a solution. María.
1
/5
★☆☆☆☆
The 1st order is very good The last ones don't stick well, so the garbage can comes off very well.
Client
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for your message. I invite you to write to us at [email protected] so that we can find a solution if your labels come unstuck. Looking forward to hearing from you, María.
1
/5
★☆☆☆☆
Very disappointed with my last order, the labels came off after the first wash!
Carmen Petrica
Translated review
Answer from Petit-Fernand
Dear Carmen, Thank you for your message. I invite you to write to us at [email protected] so that we can find a solution if your labels come unstuck. Looking forward to hearing from you, María.
1
/5
★☆☆☆☆
Goods ordered now 2 and a half weeks ago and not yet arrived
Sonia D.
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Answer from Petit-Fernand
Dear Sonia, Thank you for your comment. Your order should have arrived in the past few days, I sent you an email to verify the shipping information. Regards Caterina
1
/5
★☆☆☆☆
We had bought labels before and they were fine. But this time they are coming off and we don't know why, we do the same...
Laura Trullols
Translated review
Answer from Petit-Fernand
Dear Laura, I am sorry that your labels have peeled off, it is not normal. I invite you to send me pictures of them to [email protected] to find a solution. Good afternoon, Maria.
1
/5
★☆☆☆☆
I rate poor because unfortunately nothing has arrived
Scarponi C.
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Answer from Petit-Fernand
Dear Catherine, Thank you for sharing your opinion. As communicated via email your order has been put back into manufacture and will be shipped back as soon as possible. Sincerely, Caterina
1
/5
★☆☆☆☆
The labels don't stand up to washing at 30 degrees and on top of that I was missing 2 labels. Thank you for your reply. Sincerely
Sandrine Kasafetian
Translated review
Answer from Petit-Fernand
Dear Sandrine, Thank you for your message. I invite you to write to us at [email protected] so that we can find a solution if your labels come unstuck. Looking forward to hearing from you Caterina