/10
★★★★★
based on 125751 reviews published
★★★★★
based on 125751 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
It is useless the quality, design, or any other positive thing that your products have, if you buy it for a gift, with enough time, and it does not arrive for the date, so it is useless the purchase, I received it with much delay I called several times by phone to ask and they never answer the phone.
Beatriz Gonzalez
Translated review
Answer from Petit-Fernand
Good morning Beatriz, Thank you very much for your comment. I am sorry that the labels arrived late, probably there was a problem with the post office. Customer service is available from 9:00 to 6:00 Monday to Friday and we always answer the phone, maybe you called when you were busy. I remain at your disposal for anything. Best regards Caterina
1
/5
★☆☆☆☆
No answer from you about an order problem!
Laetitia Da Costa
Translated review
Answer from Petit-Fernand
Dear Laetitia, I'm sorry but the reply to your e-mail could not be delivered. We received a return from Office but it went into the spam folder. I've just replied to you, and you'll let me know if you've received my reply. Caterina
1
/5
★☆☆☆☆
My item was never delivered and when I asked for a refund, it was suggested that I got my own address wrong which is why I never received it. Appalling customer service.
Sophie
Answer from Petit-Fernand
Dear Sophie, We thank you very much for your order and are sorry that there was a problem with delivery. We invite you to contact our customer service again to resolve the problem if you put in the right adress. Thank you very much! Kindly, Marylin
1
/5
★☆☆☆☆
I have not received my order after a month and a half.
Susana
Translated review
Answer from Petit-Fernand
Dear Susana, Thank you for sharing your opinion. I am sorry that you did not receive your order, I will contact you by email as soon as possible. Best regards, Caterina
1
/5
★☆☆☆☆
Fab product & quick service. Especially in the current pandemic well done. X
Natalie B.
Answer from Petit-Fernand
Hello, Thank you very much for ordering with us. We are happy that you like the product and our service, but why only 1 star ?-:) 1 star is very bad -:( it must be an error. Could you change this? Thanks in advance for your time. Kindly, Marylin
1
/5
★☆☆☆☆
Very nice product, perfect packaging, very good quality. I recommend the labels without any problem. Thank you
Russo
Translated review
Answer from Petit-Fernand
Hello Sabrina, Thank you for sharing your opinion of our products. However, I would like to point out that despite your positive review, you must have mistakenly given us a negative rating (red being the lowest, dark green the highest). If you were satisfied with our services, I invite you to change your rating 🙂 Have a nice day, Melina
1
/5
★☆☆☆☆
They arrived when I didn't need them anymore.... 20 days later
Marien Morales Fernadez
Translated review
Answer from Petit-Fernand
Dear Marien, Thank you very much for your comment. I am sorry that the labels arrived late, there must have been a problem with the post office. We remain at your disposal for any further information. Caterina
1
/5
★☆☆☆☆
Order has not yet arrived
Cesar Gonzalez Villarreal
Translated review
Answer from Petit-Fernand
Dear Cesar, Thank you for your comment. I am sorry that you did not receive your order. I confirm that your order was shipped a second time on 6/8/06, you should receive it soon. Please contact me again if you have any problem. Cordially Caterina
1
/5
★☆☆☆☆
The goods should already be here. But it still isn't.
Julia C.
Translated review
Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that you have not yet received your goods and invite you to contact our customer service by e-mail at: [email protected] ! Mfg, Marylin
1
/5
★☆☆☆☆
Does not live up to its promise! Despite careful application, only lasts for 1 or 2 washes (at 40°) ..... So the 10-year guarantee is completely false. We've wasted time and money. I DO NOT RECOMMEND THIS PRODUCT.
Sophie Tardieu
Translated review
Answer from Petit-Fernand
Hi Sophie, First of all, thank you for ordering from C-MonEtiquette. We're very sorry that you're not satisfied with our products, so I'll get back to you right away by email about this. Good day, Melina
1
/5
★☆☆☆☆
Parcel did not arrive. No feedback from them
Julia F.
Translated review
Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We are sorry that you did not receive the package and that you had a problem with the post office. We invite you to contact our customer service by e-mail at: [email protected] for help ! Thank you very much ! Mfg, Marylin
1
/5
★☆☆☆☆
Hello, I'm really sorry but two disappointments on the picnic boxes (x2).... A clip that has already broken and the design that is coming off on the front.... Not disappointed with the water bottles, they're great. The bags shrink in the wash even though they haven't been tumble-dried.... Sorry for these comments. Sincerely Marjorie BERTIER
Melle Bertier Marjorie
Translated review
Answer from Petit-Fernand
Hello Marjorie, Thank you for sharing your review. We are very sorry that you have received a defective product. I will contact you immediately by email. Good day, Melina
1
/5
★☆☆☆☆
My order has not arrived and the amount was deducted from my account.
Alessandra Palacio
Translated review
Answer from Petit-Fernand
Good afternoon Alessandra, Thank you for sharing your review. I am sorry that you did not receive your order, I will contact you by email right away. Best regards, Melina
1
/5
★☆☆☆☆
I placed a fairly substantial order for self-adhesive labels and a small personalized fabric bag. Nothing wrong with the labels, but the bag is a disaster: the stitching threads are sticking out everywhere and the seams are not stopped, so if you pull on them everything falls apart! Frankly, I'm very disappointed with this bag, I'm going to have to do all the stitching myself, spending 9 euros for nothing.... Even if the labels are great, I won't be ordering from a site that really doesn't care about people!
Gaëlle V
Translated review
Answer from Petit-Fernand
Hi Gaelle, First of all, thank you for sharing your opinion, and we're sorry it was so negative. I will contact you immediately by email regarding the bag so that we can find a solution. Good day, Melina
1
/5
★☆☆☆☆
To date, we have still not received the labels, ordered a month ago.
Arlette Bonheur
Translated review
Answer from Petit-Fernand
Hello Arlette, Thank you very much for your message. I'm sorry to hear that you haven't received the order, this is not normal, I've contacted you by email. Best regards, Caterina
1
/5
★☆☆☆☆
Purchased the iron-on labels for my son. Once through the wash and every single one has come off. Utterly useless; would definitely not recommend.
Ellie B.
Answer from Petit-Fernand
Hello Ellie, We thank you for ordering with Petit-Fernand UK. We are sorry you had problems with your labels and invite you to contact our customer service by e-mailing to: [email protected] so we can help ! Thanks a lot. Kindly, Marylin
1
/5
★☆☆☆☆
Hello This note reflects the fact that no one answers the phone at the number you put on your site and the fact that I still have not received my labels after multiple requests and an email response from you that it's gone!!!! I think that a more personalized call would be welcome in order to settle definitively this order placed I believe in April ... we are far from the 48 working hours and do not answer me on the Covid passed by the excuse does not hold any more ... unwillingness or lack of professionalism I do not know !!! That's why I do not pass by internet your return sav lack of responsiveness and professionalism .
Estelle Vanyek
Translated review
Answer from Petit-Fernand
Hello Estelle, Following several email exchanges, your order was remanufactured on Friday 29/05 and re-shipped yesterday, Tuesday 02/06. We're sorry you didn't receive it the first time, so we've remanufactured it and sent it back. We apologize for the inconvenience. Good day, Melina
1
/5
★☆☆☆☆
I never received the products I ordered!
Candice
Translated review
Answer from Petit-Fernand
Hello Candice, Thank you for sharing your opinion. I'm sorry you didn't receive your order, I'll contact you right away by email about it. See you soon, Melina
1
/5
★☆☆☆☆
Très satisfait aumoin mon loulou perdra plus cvetements
Client(e)
Translated review
Answer from Petit-Fernand
Hello Virginie, Thank you for sharing your opinion. However, we note that you have given us a positive comment but that you have chosen the lowest rating (ratings ranging from 1 to 5, 1 being the most negative and 5 being the most positive). If you are satisfied with our services, please change your rating. Good day, Melina
1
/5
★☆☆☆☆
The goods have not arrived. There was no reply to my 2nd email. Nobody was able to give me a tracking ID.
Meike D.
Translated review
Answer from Petit-Fernand
Hello, thank you for shopping at Esistmeins.de! We regret that you have not yet received your goods. All e-mails will be processed. There is only a tracking number for items, because the goods are sent in a normal envelope by "priority service" from France. We invite you to contact our customer service again au by phone in the morning between 9h30 - 12h30 h at the number: 030-98 28 94 22 Thank you! Mfg, Marylin
1
/5
★☆☆☆☆
Order not received, complaint not processed and not resolved.
Cc
Translated review
Answer from Petit-Fernand
Hello Caroline Thank you for sharing your opinion. I have just contacted you regarding your non-received order. Good day, Melina
1
/5
★☆☆☆☆
Order not received!
Laura Deluc
Translated review
Answer from Petit-Fernand
Hello Laura, Thank you for sharing your opinion. I will contact you right away regarding your non-received order. See you soon and have a nice day, Melina
1
/5
★☆☆☆☆
Never recieved my order
Shakiara M.
Answer from Petit-Fernand
Hello, Thanks a lot for your order. We are sorry you did not receive it yet and invite you to contact our customer service by e-mail for help: [email protected]. Thanks you very much, Kindly, Marylin
1
/5
★☆☆☆☆
I have not received my order
Anais Lopez
Translated review
Answer from Petit-Fernand
Hello Anais, I'm sorry you didn't receive your order, I'll contact you immediately by email to find a solution. Melina
1
/5
★☆☆☆☆
To this day I still have not received my order.
Soso
Translated review
Answer from Petit-Fernand
Hello Sonia, We've just contacted you regarding your order: it has been returned to us by the Post Office due to incorrect addressing. I invite you to reply to our email 🙂 See you soon, Melina
1
/5
★☆☆☆☆
Overcharged me. Emailed as soon as the order went thorough and I have yet to receive a response. They did have the time to send me this review request though. Product itself is lovely.
Amy L.
Answer from Petit-Fernand
Hello Amy, Thank you for shopping with us. We are happy you liked the product. All e-mails are treated asap, except on the week-end and holidays, otherwise we are open from Monday to Friday. Please do not hesitate to contact us again. Kindly, Marylin
1
/5
★☆☆☆☆
Not received my order Still waiting for delivery
Kl
Translated review
Answer from Petit-Fernand
Hi Karine, I'm sorry you didn't receive your order, we will contact you as soon as possible regarding this issue. See you soon, Melina
1
/5
★☆☆☆☆
Goods do not arrive.... and money has already been paid in advance.
Daniela M.
Translated review
Answer from Petit-Fernand
Hello Mrs. Meyer, Thank you for your purchase at Esistmeins.de! We regret that you have not yet received your goods and invite you to contact our customer service at: [email protected] so that we can help you. Mfg, Marylin
1
/5
★☆☆☆☆
No notice ever received
Madame Christelle Pecout
Translated review
Answer from Petit-Fernand
Hi Christelle, I'm sorry you didn't receive your order, we will contact you as soon as possible regarding this issue. See you soon, Melina
1
/5
★☆☆☆☆
Still not received since May 14
Virginie Larminie
Translated review
Answer from Petit-Fernand
Hello Virginie, I'm sorry you didn't receive your order, we will contact you as soon as possible regarding this issue. See you soon, Melina