/10
★★★★★
based on 125751 reviews published
★★★★★
based on 125751 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
To date, nothing has been received...
Stéphanie Joiron
Translated review
Answer from Petit-Fernand
Hello Stéphanie, I'm sorry you didn't receive your order, we will contact you as soon as possible regarding this issue. See you soon, Melina
1
/5
★☆☆☆☆
I'm very disappointed, I still haven't received my parcel.
Marie Del Borrello
Translated review
Answer from Petit-Fernand
Dear Marie, Thank you very much for your comment and your order with C-Monetiquette. We are very sorry to hear that you never received your order. I have just contacted you by e-mail to check the address and look for a solution. Sincerely, Caterina
1
/5
★☆☆☆☆
I still haven't received my order
Oceane Fobert
Translated review
Answer from Petit-Fernand
Hello Madam, Thank you very much for your comment. We are very sorry to hear that you have not received your order. I have just contacted you by e-mail to check the address and suggest a solution. Sincerely, Caterina
1
/5
★☆☆☆☆
Unfortunately, my order never arrived. It was shipped on 13/05... today is 27/05 and the package still has not arrived - I ask for assistance and the only response I get is that the order was shipped on 13/05 ??
Alessandra B.
Translated review
Answer from Petit-Fernand
Good morning Alessandra, Thank you for your comment. I am very sorry that you have not received your order yet, I just emailed you to verify the address so that we can find the best solution for you. Sincerely, Caterina
1
/5
★☆☆☆☆
I didn't get the result I was expecting, it wouldn't hold on cotton, so I had to sew them, which wasn't practical at all. I will NEVER call on your service again. Too bad I lost 9 euros, especially since it was for a restaurant.
Lina Coupellier
Translated review
Answer from Petit-Fernand
Dear Lina, Thank you for your comment. We are very sorry to hear that you have experienced difficulties with your labels. I've just e-mailed you with some tips and questions about applying the labels, so that we can find a satisfactory solution for you. Looking forward to hearing from you. Sincerely Caterina
1
/5
★☆☆☆☆
Still haven't received the labels since May 6, I'm waiting.
Cheyrazad Bekkai
Translated review
Answer from Petit-Fernand
Hello Cheyrazad, Thank you for ordering from us, I have just sent you an email regarding your order not received. See you soon, Melina
1
/5
★☆☆☆☆
I have received nothing
Pamela Noui
Translated review
Answer from Petit-Fernand
Hello Pamela, Thank you for sharing your opinion. I'm sorry you didn't receive your order, I'll contact you right away by email. See you soon, Melina
1
/5
★☆☆☆☆
An order from March 30, still not arrived on May 26, 2020.... The seller supposedly offered me a reissue of the labels but....RIEN REÇU. It's not the first time I've ordered from this site, but I'm very disappointed. I wanted to take advantage of the confinement to anticipate the back-to-school season, but no way! I'm going to recommend them again, but elsewhere this time, hoping for delivery...
Nadine
Translated review
Answer from Petit-Fernand
Thank you for your continued confidence. We are disappointed to learn that your labels have not yet arrived, despite our second shipment on April 30. The period does not facilitate deliveries to French overseas departments and territories, but there is no reason for such a delay. As agreed in our telephone conversation, we are carrying out a new shipment with follow-up. We would like to thank you for your patience and assure you that we are committed to providing you with a rapid solution. I remain at your disposal. Franck
1
/5
★☆☆☆☆
Still nothing received
Marjorie Surier
Translated review
Answer from Petit-Fernand
Thank you for your confidence. I can confirm that your "discovery sample" was dispatched on May 14th. This delay is abnormally long, but deliveries are sometimes lengthened in this complicated period. If you haven't received anything within 3 days, please send us an e-mail to [email protected]. We will find the best solution to ensure that you receive your sample as soon as possible. We thank you for your understanding and look forward to hearing from you. Sincerely Franck
1
/5
★☆☆☆☆
The labels come off in the wash, despite the instructions being followed to the letter. Too bad...
Sophie
Translated review
Answer from Petit-Fernand
Thank you for your confidence in us. We are sorry to hear that the labels do not adhere well. I can confirm that this is not normal. Labels should be perfectly resistant to machine washing and drying. I would like to contact you by phone to give you some tips and provide you with the best solution. I look forward to hearing from you. Sincerely Franck
1
/5
★☆☆☆☆
Do not withstand washing and come loose. Simply overpriced for the money.
Franzi L.
Translated review
Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de ! We regret that you had a problem with the labels and invite you to contact our customer service for help by e-mail at: [email protected] ! Mfg, Marylin
1
/5
★☆☆☆☆
I did not receive my order unfortunately
Client(e)johanna L
Translated review
Answer from Petit-Fernand
Madam, We're sorry to hear that your "discovery sample" has not yet arrived. It was dispatched on May 14th. Delivery times are sometimes extended in these complicated times. However, this delay is abnormally long. I suggest you wait another 2/3 days and send us an e-mail to [email protected] if it doesn't arrive very soon. I'll be in touch. Sincerely Franck
1
/5
★☆☆☆☆
I haven't received anything
Carine
Translated review
Answer from Petit-Fernand
Madam, We're sorry to hear that your "discovery sample" has not yet arrived. It was dispatched on May 14th. Delivery times are sometimes extended in these complicated times. However, this delay is abnormally long. I suggest you wait another 2/3 days and send us an e-mail to [email protected] if it doesn't arrive very soon. I'll be in touch. Sincerely Franck
1
/5
★☆☆☆☆
A few years ago I ordered iron-on labels and they still held up well. This time, after the first wash, they came unstuck.
Collobert
Translated review
Answer from Petit-Fernand
Thank you for your confidence. We are sorry to hear that the labels are not sticking properly. This is not normal. They should be perfectly resistant to machine washing and drying. I would like to contact you by telephone to discuss the problem directly with you and provide you with the best solution. I look forward to hearing from you. Sincerely Franck
1
/5
★☆☆☆☆
I still haven't received my order.
Amélie Crozier
Translated review
Answer from Petit-Fernand
Thank you for your confidence in us. We're sorry to hear that you haven't yet received your labels. Further to our discussions, I can confirm that your labels have been reissued today (May 26). You should receive them shortly. Thank you for keeping us informed. Sincerely Franck
1
/5
★☆☆☆☆
Arrived totally crushed. Never again
Stefanie L.
Translated review
Answer from Petit-Fernand
Hello, thank you for your purchase at Esistmeins.de! We regret that the labels arrived totally crushed. This may be due to the postal service and we are sorry. However, we invite you to contact our customer service by e-mail at: [email protected] for help. Mfg, Marylin
1
/5
★☆☆☆☆
I did not receive what I purchased!
Filippo
Translated review
Answer from Petit-Fernand
Dear Philip, Thank you for your feedback. I am sorry that you did not receive your products, I have emailed you for a little verification so that we can resolve this as soon as possible. Best regards Caterina
1
/5
★☆☆☆☆
After my first purchase, where the labels came off in the wash, I was told by "c mon étiquette" that I must have made a mistake. So I tried again and placed a new order, with the same result.....The labels come off and I have to re-stick them every time I wash them. The designs are nice, but I'm very disappointed with the rest.
Julie Bray
Translated review
Answer from Petit-Fernand
Hello Julie, Thank you for sharing your opinion. We're sorry you're experiencing this problem with your labels, and we're sending you new ones. We apologize for the inconvenience. Have a nice day, Melina
1
/5
★☆☆☆☆
I am very dissatisfied with the customer service ! In the hour which followed my order, I realized that I had finished an oversight ... to put the family name on my labels! I contacted them immediately by e-mail (3 e-mails) then by telephone a fortnight later... but they couldn't be reached !!!! Non-existent customer service !!!!!! Then 3 days later, an email indicating that my order had been dispatched, and of course my email alerts to modify my order were not taken into account! The next day, 4 days later, customer service finally sent me a message saying "what's the problem". My reply was "well, read my emails", then I explained again, but in any case it was too late, my order had been dispatched !!!!! After that, radio silence !!!! I find myself with labels without the family name and a soap that at the very least hasn't even apologized for not having answered my messages in time! Pathetic ????
Sb
Translated review
Answer from Petit-Fernand
Hello Madam, Thank you for sharing your opinion. We are very sorry that you were not satisfied with our services. We will send you back the labels with the family name as soon as possible. Good day, Melina
1
/5
★☆☆☆☆
On the 1st wash the label came off...I'm disappointed ????
Emilie Maquet
Translated review
Answer from Petit-Fernand
Thank you for your confidence. I think there must have been a misunderstanding because you ordered self-adhesive labels for objects. These labels cannot be stuck on clothes. This is not their purpose and they will come off. If you want to identify garments, you can use iron-on labels or special self-adhesive garment labels. Please do not hesitate to contact me to discuss our different products. Sincerely Franck
1
/5
★☆☆☆☆
Still haven't received the package
Marco F.
Translated review
Answer from Petit-Fernand
Dear Marco, Thank you for your comment. We are sorry that you have not yet received your order, I have emailed you to verify where the problem is. Regards Caterina
1
/5
★☆☆☆☆
I still haven't received the order and it's been 20 days
Francesca D.
Translated review
Answer from Petit-Fernand
Dear Francesca, Thank you for your comment. Through the tracking code it seems that your package was delivered on 15/05. If you have not received anything yet, please contact me at contact@petit-fernand,it . Sincerely, Caterina
1
/5
★☆☆☆☆
I bought the labels for towels and unfortunately none of the labels stuck at all. They were detached from the fabric after the first wash (despite the laundry net).
Pina M.
Translated review
Answer from Petit-Fernand
Hello, thank you for your purchase at Esistmeins.de! We regret that you had a problem with the labels. This is not normal and we invite you to contact our customer service by e-mail at: [email protected] ! Mfg, Marylin
1
/5
★☆☆☆☆
I haven't received my order since March.
Iurie Gonta
Translated review
Answer from Petit-Fernand
Hello Madam, Thank you for sharing your opinion. I am sorry that you did not receive your order, in this case I invite you to write to us at [email protected] so that we can send the order back to you. Good day, Melina
1
/5
★☆☆☆☆
I could comment on the product, but it has not arrived. I placed the order a month ago and was told it would arrive in 2-10 days. When that time passed, I contacted them to see what happened, they told me to wait another two weeks. They have no follow up on the order you place. When the 2 weeks pass and I still don't have my order, I send another email and they tell me they will resend my order at no cost (on top of that...). They don't give me the option to get my money back, when after more than a month I NO LONGER NEED what I ordered. Here I am still waiting for the second package they sent me. Shameful, I will never order again.
Silvia.
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Answer from Petit-Fernand
Good morning Silvia, Thank you for your message and for your order with Petit-Fernand. I am sorry that you have not received your order yet. In fact, we have manufactured and shipped it 2 times, from France. In fact, given the current conditions, I had not received it. The second shipment was made on 12/05. If you have not received it, and want another option I invite you to contact our customer service at [email protected] See you soon, Melina.
1
/5
★☆☆☆☆
To date I have not received anything.... Neither refund nor labels nor new shipment.
Martina F.
Translated review
Answer from Petit-Fernand
Dear Martina, Thank you for your comment. I am sorry for the non-receipt of your products. In any case, I have responded to both of your emails, we are still on schedule for delivery, but please do not hesitate to contact me again if you do not receive your order by the weekend. Sincerely, Caterina
1
/5
★☆☆☆☆
I have not received my order placed on April 21. After waiting 15 days I contacted them by email and they told me that they were going to resend me another ..... but I have not received anything. So very unhappy.
Lourdes Pena Iglesias
Translated review
Answer from Petit-Fernand
Good morning Lourdes. Thank you for sharing your opinion. I am sorry that you did not receive your order, but I can confirm that we have sent your order to production on 08/05. Your order should not take long to arrive. Please contact us again if you do not receive it. Have a nice day, Caterina
1
/5
★☆☆☆☆
Hello. Really disappointed, I still haven't received my 2 orders. Postage delay? Letter carrier error?? ( But I can see what another person would do with labels with my little girl's name on them) In short, a big disappointment.
Agnès Maury
Translated review
Answer from Petit-Fernand
Hello Agnès, Thank you for sharing your opinion. I'm sorry to hear that you haven't yet received your order. Please contact us at [email protected] so that we can find a solution. Best regards, Caterina
1
/5
★☆☆☆☆
I haven't received my labels
Agnès Maury
Translated review
Answer from Petit-Fernand
Dear Agnès, Thank you for sharing your opinion. I'm sorry to hear that you haven't yet received your order. Please write to us at [email protected] so that we can find a solution. Best regards, Caterina
1
/5
★☆☆☆☆
I still haven't received my order, even though it was placed on April 22 ....
Zoe Tyrlik
Translated review
Answer from Petit-Fernand
Dear Zoe, Thank you for sharing your opinion. I'm sorry to hear that you haven't yet received your order. Please write to us at [email protected] so that we can find a solution. Best regards, Caterina