/10
★★★★★
based on 125751 reviews published
★★★★★
based on 125751 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Very bad because they still haven't arrived and I can't track THE order
Maria C.
Translated review
Answer from Petit-Fernand
Dear Maria Cristina, Thank you for your comment. I am sorry for the non-receipt of your products. As communicated by private message, we can arrange for resending or refund. I am waiting for your feedback in private. Sincerely, Caterina
1
/5
★☆☆☆☆
I have been ordering for two weeks and nothing has arrived yet
Alessia C.
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Answer from Petit-Fernand
Dear Alessia, Thank you for your comment. I am sorry for the non-receipt of your products. As communicated to you by email, we are still on schedule for delivery, but please do not hesitate to contact me again if you do not receive your order by the weekend. Sincerely, Caterina
1
/5
★☆☆☆☆
Package never arrived
Federica B.
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Answer from Petit-Fernand
Good morning Federica, Thank you for your comment. I am sorry for the non-receipt of your products. We are still on schedule for delivery, but please feel free to contact me again at [email protected] if you do not receive your order by the weekend. Sincerely, Caterina
1
/5
★☆☆☆☆
I still have not received my order
Louise C.
Answer from Petit-Fernand
Hello, thx for shopping with Petit-Fernand.co.uk! We are sorry to hear that you still did not receive your labels. We invite you to contact our customer service by e-mail to: [email protected]! Kindly, Marylin
1
/5
★☆☆☆☆
I ordered some stickers on February 25 and they have not yet arrived.
Diana Corredor Llamosas
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Answer from Petit-Fernand
Good morning Diana Thank you for sharing your feedback. I am sorry you did not receive your order, I invite you to contact our customer service at [email protected] See you soon, Melina.
1
/5
★☆☆☆☆
I have not received my order.
Lise DorlÉans
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Answer from Petit-Fernand
Hello Lise, Thank you for sharing your opinion and for choosing C-MonEtiquette. If you still haven't received your order, please write to us at [email protected] so that we can find a solution. See you soon, Melina
1
/5
★☆☆☆☆
Never received them. Was told to message them 6/5 as I should get them by then, we'll didn't so message them to be told that I need to wait longer.
Sonia S.
Answer from Petit-Fernand
Hello, thx for shopping with Petit-Fernand.co.uk! We are sorry to hear that you still did not receive your labels. We invite you to contact our customer service by e-mail to: [email protected]! Kindly, Marylin
1
/5
★☆☆☆☆
My order hasn't even arrived and you have the cheek to ask me for a review
Chevonne Y.
Answer from Petit-Fernand
Hello, thx for shopping with Petit-Fernand.co.uk! We are sorry to hear that you still did not receive your labels. We invite you to contact our customer service by e-mail to: [email protected]! Kindly, Marylin
1
/5
★☆☆☆☆
I still haven't received my labels!!!
Leanne W.
Answer from Petit-Fernand
Hello Leanne, thx for shopping with Petit-Fernand.co.uk! We are sorry to hear that you still did not receive your labels. We invite you to contact our customer service by e-mail to: [email protected]! Kindly, Marylin
1
/5
★☆☆☆☆
Ordered 2 weeks ago, paid immediately and still not received!!!
Monika S.
Translated review
Answer from Petit-Fernand
Hello, thank you for your order. We are sorry that you have not yet received the goods. We invite you to contact our customer service for help at: [email protected] Thank you very much! Mfg, Marylin from Esistmeins.de
1
/5
★☆☆☆☆
Good evening. To date I have NOT received what I ordered and immediately PAID for. I will never order from you again and will not be able to advertise well. Giovanna Sitzia
Giovanna S.
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Answer from Petit-Fernand
Dear Joan, Thank you for your comment. I am sorry for the non-receipt of your products. As communicated by email, we have rescheduled your order, you should receive it soon. Sincerely, Caterina
1
/5
★☆☆☆☆
I have ordered and paid, but unfortunately I have not received the goods to date.
Mariella C.
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that you have not yet received your order. It is on its way to you. We have just sent you an e-mail. Mfg, Marylin
1
/5
★☆☆☆☆
My package has not arrived after all this time!
Maria García Garcia
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Answer from Petit-Fernand
Hello Maria, thank you for sharing your opinion. We have forwarded your order to manufacturing and it was shipped on 04/27. Your order should not take long to arrive. Have a nice day, Caterina
1
/5
★☆☆☆☆
I have not received it for the second time
Sara Romero
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Answer from Petit-Fernand
Good morning Sara , Your order has been forwarded to manufacturing and will be shipped as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Order not arrived.
Camilla
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Answer from Petit-Fernand
Dear Camilla, Thank you for your comment. I am sorry for the non-receipt of your products. I have proceeded to contact you by email regarding your order, probably lost by the postal services, to find a solution as soon as possible. Sincerely, Caterina
1
/5
★☆☆☆☆
It is now over 10 days and I still have not received my order. I needed these name tabs urgently as a child was being transferred to another hospital and we did not want the toys and clothing to be lost. Other companies I have used for other items have been bang on target and brilliant. With this company the phone is never answered by a human--just a voicemail.
Ollie
Answer from Petit-Fernand
Hello, thank you for ordering with Petit-Fernand ! We are sorry you did not receive it yet. We invite you to contact our customer service by e-mail to: [email protected] for help. Meanwhile the Coronavirusperiod our customer is working from home, but we are available by e-mail, facebook or Instagram. Thank you for your understanding. Stay healthy! Kindly, Marylin Petit-Fernand UK
1
/5
★☆☆☆☆
The text is not centered on the label, disappointed I had to stick them on bonbonnieres, I'm going to have some made again but by another site.
Marie-line Leger
Translated review
Answer from Petit-Fernand
Hello Marie-Line, thank you for your message. We're sorry you had problems with your labels. Please contact me by email at [email protected] so that we can understand what happened and find a satisfactory solution for you 🙂 See you soon Caterina
1
/5
★☆☆☆☆
Unfortunately, the order has NOT been delivered yet!
Valentina M.
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Answer from Petit-Fernand
Good morning Valentina and thank you for your comment. From checking the post office website it appears that your order was delivered today 21/04/2020 10:23 am in MILAN. If there are any problems, please contact me at [email protected] Caterina
1
/5
★☆☆☆☆
I have not yet received the delivery....
Roberta C.
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Answer from Petit-Fernand
Good morning Roberta and thank you for your comment. Checking on the post office website shows that your order was delivered on 20/04/2020 11:10 am in FAENZA (RA). If there are any problems, please contact me at [email protected] Caterina
1
/5
★☆☆☆☆
I have NOT received anything one month later. What happened to them?
Ferdinando M.
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Answer from Petit-Fernand
Good morning Ferdinando and thank you for your comment, I confirm that your order has been shipped and you should receive it in these days, I sent you an email for a little verification, keep us informed in case there are any problems. Caterina
1
/5
★☆☆☆☆
Ordered 4 weeks ago and haven't received it yet! I am disappointed
Alma
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Answer from Petit-Fernand
Hello, thank you for your order. We regret that it has taken so long to ship your order, but this is an exceptional case due to the corona situation and we ask for your understanding! Stay healthy! Mfg, Marylin from the Esistmeins.de team
1
/5
★☆☆☆☆
I ordered on 11/02/2020 and paid but received nothing. 0 service
Mariana Chironda
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Answer from Petit-Fernand
Hello Mariana, If you still haven't received your order, please write to our customer service department at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I placed my order 1 month ago and haven't received anything yet!
Mimi
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that you have not yet received your goods. This is not normal. During this special Corona time, however, there may be delays. We ask for your understanding and invite you to contact our customer service by e-mail at: [email protected] so that we can help you. Mfg, Marylin from the Esistmeins team
1
/5
★☆☆☆☆
I didn't get my order back
Presilia Pauwels
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Answer from Petit-Fernand
Hello Presilia, Thank you for sharing your opinion. I'm sorry you didn't receive your order, please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I haven't received my order, and you're not doing anything about it.
Sophie Ackerman
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Answer from Petit-Fernand
Hello Sophie, Thank you for choosing C-MonEtiquette. We're sorry you didn't receive your order, please contact our customer service at [email protected] Have a nice day, Melina
1
/5
★☆☆☆☆
Order never arrived (thermal water bottle), when asked to explain to petit fernand they told me that their responsibility ends at shipping !!! Really "small" petit corna Barbara . Do not buy from this company !!!
Barbara C.
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Answer from Petit-Fernand
Dear Barbara, Thank you for your order and your feedback. I think there was a misunderstanding, Petit-Fernand always ensures deliveries which by the way in the case of items like the water bottle are traceable. May I ask where you wrote? I searched through the emails but couldn't find your message. If you have not received your products, please contact me by email at [email protected] so that together we can look for a solution as soon as possible. Sincerely, Caterina
1
/5
★☆☆☆☆
Ordered on 17 March. Received no confirmation email. I had to ask via Instagram where my order was. Told if it hadn't arrived before 20th April to get in touch again. It's now 16th April so a month since I placed my order and still no sign of it!
Hayley R.
Answer from Petit-Fernand
Dear Haylay, Thank you for ordering with us. We are sorry that there is delivery problems, but there is a lot of delay at the moment with this specific Coronavirus-Situation. We thank you for your understanding and invite you to contact our customer service by e-mailing to: [email protected] Thanks a lot. Marylin
1
/5
★☆☆☆☆
I don't know anything about my order ...and twice I have already been sent mails to tell my opinion about the product, and nobody informs me where my order is....
Montse Rovira
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Answer from Petit-Fernand
Hello Montse, Thank you for sharing your feedback. We have forwarded your order to manufacturing to send you again as soon as possible. Have a nice day, the Petit-Fernand team.
1
/5
★☆☆☆☆
I didn't receive the item. I then contacted them to ask where it was and didn't hear back. All in all terrible. Took my money and didn't send the product!
Laura M.
Answer from Petit-Fernand
Dear Laura, We thank you for your order, but we are sorry you did not receive it. In the actuel situation of the Coronavirus the post service can be very lame or things get lost and all in all everything is a bit chaos like. We thank you for your understanding that this is an exceptional situation and invite us to contact our customer service again by e-mailing to: [email protected] Thank you very much! Kindly, Marylin
1
/5
★☆☆☆☆
Not received to date. Despite inquiries, nothing has been done about it.
Tina W.
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Answer from Petit-Fernand
Hello Mrs. Warschies, Thank you very much for your order. We have just replied to your e-mail from this morning and hope that you will receive the goods very quickly. In the current special corona situation, there may be delays. Thank you for your understanding. Mfg, Marylin Lalo from the Esistmeins team