/10
★★★★★
based on 125750 reviews published
★★★★★
based on 125750 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Poor quality
Melissa Blam
Translated review
Answer from Petit-Fernand
Hello Melissa, We're sorry you're not satisfied with the quality of our products. Please contact our customer service department at [email protected] so that we can find a solution. Good day, Melina
1
/5
★☆☆☆☆
I'm very disappointed I ordered labels to stick on clothes with the iron and nothing sticks, the labels don't stick to the fabric no matter what the fabric nothing sticks. They're all ruined and gone to waste.
Mélaine Emery
Translated review
Answer from Petit-Fernand
Hello Mélaine, We know that your labels don't fit, this is not normal. Please contact our customer service department at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Bad. Order not arrived. I am requesting a refund
Monica D.
Translated review
Answer from Petit-Fernand
Dear Monica, Thank you for your order and your feedback. I am very sorry that there were problems with the delivery, please contact me by email at [email protected] so that together we can look for a solution as soon as possible. Cordially, Caterina
1
/5
★☆☆☆☆
Well, my order has not arrived yet
Simona Daniela Greblea
Translated review
Answer from Petit-Fernand
Dear Simona Daniela, Thank you very much for your comment. I am sorry that you have not received your order yet, you can contact us at [email protected] to find a solution. Best regards Caterina
1
/5
★☆☆☆☆
Unfortunately it will soon be a month since I ordered my labels and I still haven't received them.
Julie
Translated review
Answer from Petit-Fernand
Hello Julie, thank you for your comment. As I told you by e-mail, the post office must have lost the first order, we have put the products back into production which were shipped on 06/03/2020, you should receive them soon. I remain at your disposal for any further information. Caterina
1
/5
★☆☆☆☆
I did not receive anything, I am very disappointed.
Cindy Capon
Translated review
Answer from Petit-Fernand
Hello Cindy, Thank you for sharing your opinion. I'm sorry you didn't receive your order, I'll contact you right away by email. See you soon, Melina
1
/5
★☆☆☆☆
All labels on the order have peeled off after performing the correct method of placement. Poor quality of this last order
Jessica Diaz Navarro
Translated review
Answer from Petit-Fernand
Good morning Jessica, Thank you for your feedback. I am sorry to hear that your labels are peeling off, it is not normal. I have just sent you an email to look for a solution. See you soon, Caterina
1
/5
★☆☆☆☆
I never received the labels.
Vanessa Van Weelden
Translated review
Answer from Petit-Fernand
Hello Vanessa, Thank you for sharing your opinion. I'm sorry you didn't receive your order, I'll contact you right away by email. See you soon, Melina
1
/5
★☆☆☆☆
I was very disappointed with my last order because more than half of the iron-on labels came off the garments after only 5 days, although I followed the instructions as usual. To date I've had to write in pen on the garment label because I didn't have enough iron-on labels. I won't be ordering any more iron-on labels for my twins' next school year, I'll stick with the self-adhesive ones. It's a shame, I've always been happy with every order I've placed with you.
Audrey Fornero
Translated review
Answer from Petit-Fernand
Hello Audrey, Thank you for sharing your opinion and for choosing C-MonEtiquette. I'm sorry your labels are coming off, I'll send you an email so we can find a solution. See you soon, Melina
1
/5
★☆☆☆☆
Well, my opinion is that a week after putting them on the garment they came off, so I am not at all satisfied with the purchase.
Natalia Gala Rivero
Translated review
Answer from Petit-Fernand
Good afternoon Natalia, Thank you for sharing your review. I am sorry to hear that your labels are peeling off, it is not normal. Then I invite you to contact our customer service at [email protected]. See you soon, Melina.
1
/5
★☆☆☆☆
Paid a lot of money for lunchboxes and leakfree water bottles !! Lunch box ice. Pack is warped when frozen so it won't close!!!! Water bottle is leaking !!!! I was really not impressed. We only purchased them last month !!
Z I.
Answer from Petit-Fernand
Hello, Thank you for buying with Petit-Fernand UK ! We are sorry you had problems with our products. This is not normal and should not happen. The quality of our products is very important to us. We invite you to contact our customer service for help: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
Did not receive my order
Staquet Annick
Translated review
Answer from Petit-Fernand
Hello, thank you for your message. We're sorry you didn't receive your order. Please contact us at [email protected] to find a solution. Best regards, Caterina
1
/5
★☆☆☆☆
Nobody gives you a follow up of the order, they tell you that it will arrive in 10 days at the most and it is a lie.
Rocío Espolita Suárez
Translated review
Answer from Petit-Fernand
Good morning Rocio, Thank you for your comment. I am very sorry for the delay. As we told you by email, the courier lost the first order, so your order has been put back to production and we sent it 3 days ago, it should not take long to arrive. We can't give you a tracking number because they don't exist for labels, only for items. Best regards Caterina
1
/5
★☆☆☆☆
Ordered on 22nd Feb. Ordered arrived with the wrong label design, wrong name,wrong number. Complained was told they would remake the order. Still haven't received anything two weeks later. Will never order again
Jennifer S.
Answer from Petit-Fernand
Hello Jennifer, thank you for shopping with Petit-Fernand. We are sorry that you did not receive your order and can confirm you that we send it out a second time, it left on March 2nd and should be with you soon.-:) We hope that we answered your question and invite you to contact our customer service by e-mail to: [email protected] for any further questions. Kindly, Marylin
1
/5
★☆☆☆☆
My 2 and a half year old daughter clumsily dropped the bottle and the cap broke into pieces. To prevent her from hurting herself, I removed the stopper, thinking that I could recommend a new one, except that orders cost a minimum of 9 euros. The cork is 8 euros. I also find that opening it is not easy for this age, she can't do it and has to ask for help every time she's thirsty, even though the aim is to make them fall.
Chloé Scheers
Translated review
Answer from Petit-Fernand
Hello Chloé, Thank you for sharing your opinion. I'm sorry for the inconvenience and invite you to write to us at [email protected] to find a solution. Sincerely, Caterina
1
/5
★☆☆☆☆
All the tags I put on came off while my daughter was wearing her clothes....
Valérie Balandras
Translated review
Answer from Petit-Fernand
Hello Valérie, Thank you for sharing your opinion 🙂 We're sorry your labels are coming off. If the problem persists, please write to us at [email protected] so we can find a solution. Good day, Melina
1
/5
★☆☆☆☆
Order never received. Refund requested, pending
Carine
Translated review
Answer from Petit-Fernand
Hello Carine, thank you for your message. We're sorry you didn't receive your order, which is why we refunded it on 02/03. Good day, Melina
1
/5
★☆☆☆☆
Easy to stick with the iron my first wash label peel off .
Julie Honorez
Translated review
Answer from Petit-Fernand
Hello Julie, Thank you for choosing C-MonEtiquette and for sharing your opinion. It's not normal for iron-on labels to come off. If the problem persists, please write to us at [email protected] so that we can find a solution. See you soon, Melina
1
/5
★☆☆☆☆
I ordered on 11/02. Still working. Thanks a lot.
Mariana Chironda
Translated review
Answer from Petit-Fernand
Hello Mariana, Thank you for sharing your opinion. If you still haven't received your order, please write to us at [email protected], we will quickly find a solution. See you soon, Melina
1
/5
★☆☆☆☆
Unfortunately, my order has not arrived, despite being dated February 5, 2020.
Corrado
Translated review
Answer from Petit-Fernand
Dear Corrado, Thank you for your feedback. We are very sorry for the inconvenience, there must have been a problem with the postal service. I have contacted you by email for a small verification in order to solve the problem, I am waiting for your feedback. Sincerely, Caterina
1
/5
★☆☆☆☆
Fast delivery, nice packaging, but the iron-on labels crumble after the first wash, even though they were washed at 20d and not tumble-dried. For the moment, the other clothing labels are holding but I'm not sure they'll last over time and they haven't yet been tested on objects.overall disappointed.wouldn't recommend
Maryline Ligeret
Translated review
Answer from Petit-Fernand
Hello Maryline, Thank you for your feedback. I'm sorry your labels are coming off, it's not normal. I invite you to write to us at [email protected] to find a solution. Have a nice day. Sincerely, Caterina
1
/5
★☆☆☆☆
I sent you an email to tell you that I haven't received my order and you replied that I have to wait until the 28th, so why are you asking me if I'm satisfied?
Stef
Translated review
Answer from Petit-Fernand
Hello Stéphanie, I will contact you immediately by email regarding your order. Have a nice day, Melina
1
/5
★☆☆☆☆
I have not yet received the order
Francesca Q.
Translated review
Answer from Petit-Fernand
Dear Francesca, Thank you for your feedback. We are sorry that you have not received your order yet, there must have been a problem at the post office level. I have emailed you back to find the best solution. Sincerely, Caterina
1
/5
★☆☆☆☆
On receipt, I was delighted with the products ordered, but after washing at 30 degrees, the cotton bags have shrunk and the patterns are completely washed out.
Margaux L.
Translated review
Answer from Petit-Fernand
Hello Margaux, Thank you for sharing your opinion. It's not normal that the products don't stand up to washing, I invite you to make a complaint to our after-sales service at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I have NEVER received the product, I am waiting for a solution.
Antonia Lorenzini
Translated review
Answer from Petit-Fernand
Dear Antonia, Thank you very much for your comment. I am sorry that you have not received your order yet, I have just sent you an email to find out what happened. I am waiting for your reply. Thank you very much Caterina
1
/5
★☆☆☆☆
It was not my first order and yet I ordered on February 12 and to date still nothing received, very disappointed this time!
Romina Masone
Translated review
Answer from Petit-Fernand
Hello Romina, If you would like to be reimbursed for this non-received order, please write to us at [email protected] Have a nice day, Melina
1
/5
★☆☆☆☆
Null I thought there was no ironing so the labels were useless.
Sophie Déré
Translated review
Answer from Petit-Fernand
Hello Sophie, Thank you for sharing your opinion, however it's not very legitimate to leave such a negative review. In fact, on our website we offer different types of labels (self-adhesive or iron-on) and you chose iron-on labels, i.e. to be stuck on with an iron, which is exactly what you chose. Such an opinion on a product delivered corresponding to the one ordered is therefore not in good faith. Have a nice day, the C-MonEtiquette team.
1
/5
★☆☆☆☆
The package never arrived; the order was sent back to reprint. We'll see
Riccardo P.
Translated review
Answer from Petit-Fernand
Dear Customer, Thank you for your feedback. I confirm that your order, which was probably lost by the postal service, is already being remanufactured and will be sent in the next few hours. We hope you will receive it soon. Cordially, Caterina
1
/5
★☆☆☆☆
I still haven't received my order, it's already been 20 days. And I'm waiting for a refund.
Empress
Translated review
Answer from Petit-Fernand
Hello Céléna, Thank you for sharing your opinion. I'm sorry you still haven't received your order, I'll contact you right away by email. See you soon, Melina
1
/5
★☆☆☆☆
Don't buy because the goods don't arrive
Alice B.
Translated review
Answer from Petit-Fernand
Good morning Alice, Thank you for your feedback. I am very sorry that you have not received your order yet, surely there was a problem with the postal service. I have emailed you for verification so that we can resolve the problem. Sincerely, Caterina