/10
★★★★★
based on 125750 reviews published
★★★★★
based on 125750 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
It's been a month since I placed my order and I still haven't received it.
Alexandra Almansa
Translated review
Answer from Petit-Fernand
Dear Alexandra, Thank you for choosing Petit-Fernand! I am sorry you did not receive your order the first time, we have forwarded it to manufacturing and sent it again. Have a nice day, Melina
1
/5
★☆☆☆☆
Order never arrived
Maite RodrĂguez Sanchez
Translated review
Answer from Petit-Fernand
Dear Maite, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. Therefore, according to your request, we have already refunded your money since 27/01, so do not hesitate to change your note 🙂 Have a nice day, Melina
1
/5
★☆☆☆☆
The labels did not hold up very disappointed with the iron-on product.
MĂ©lanie Martin
Translated review
Answer from Petit-Fernand
Hello Melanie, Thank you for sharing your opinion! We're sorry you're not satisfied with the product, please write to us at [email protected] so we can find a solution. See you soon, Melina
1
/5
★☆☆☆☆
I never received my order
Awa Mbow
Translated review
Answer from Petit-Fernand
Hello Awa, We have replied to you by email regarding your request, asking you to which address you would like us to deliver this order that you have not received. We look forward to hearing from you. See you soon, Melina
1
/5
★☆☆☆☆
FOR 1ST ORDER ON 23/01/2020 LABELS STILL NOT RECEIVED TODAY 06/02/2020. BEN ... WE'LL COME BACK TO THIS MORE !!!! Of course you replied that you were sorry and I thank you for that. But I still don't have the labels.... they've been paid for though... don't get angry... I'm disappointed as it was for my mom who has gone into a retirement home. Small local stores are the best. Best regards.
Roselyne Salamone/heraut
Translated review
Answer from Petit-Fernand
Hello, We have replied to you regarding this non-received order. Have a nice day, Melina
1
/5
★☆☆☆☆
I passed the order in December and I still haven't received the same answer?
Georgeta Torac
Translated review
Answer from Petit-Fernand
Hello Georgeta, Thank you for choosing C-MonEtiquette. We have replied to you by email regarding this delivery issue. Have a nice day, Melina
1
/5
★☆☆☆☆
Incomplete order, the greaseproof paper was missing my contact was very unpleasant she refused the refund but offered a 20% discount knowing that the labels were unusable I ordered on another site delivery within 24 hours much cheaper in case of error on their part immediate refund I will no longer order on this unreliable site. Following your reply, you're really bloated, you didn't offer me an intermediary solution, knowing that I had explained to you that it was no longer of any use as my daughter had meanwhile gone on a skiing trip. For your information, on the other site I paid 12 less than you and with a quality of service beyond reproach compared to your services. You deliver incomplete orders and it's the customer who is penalized. Your answer comforts me in the sense that I would not recommend your site for lack of consideration for the customer and overpriced compared to the competition.
Soumeya Benhaddou
Translated review
Answer from Petit-Fernand
Hello Soumeya, thank you for sharing your opinion. Indeed, we have not refunded you for this product, as we do not refund a product that is not damaged, simply because of the missing parchment paper. As we explained, you could have used baking paper. We also offered to send you some protective paper, but this solution didn't suit you. Have a nice day, the C-MonEtiquette team.
1
/5
★☆☆☆☆
A little disappointed because it does not stay in place on clothes, yet this is not the first time I order from you, but on this order the quality is not!
Audrey Pischedda
Translated review
Answer from Petit-Fernand
Hello Audrey, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. I invite you to write to us at [email protected] Good day, The C-MonEtiquette team Please note: garment stickers are to be affixed to garment care or brand labels, not directly to the fabric.
1
/5
★☆☆☆☆
Peels off with first wash
Florine Verhaegen
Translated review
Answer from Petit-Fernand
Hello Florine, thank you for sharing your opinion. We are sorry that your labels are coming off, this is not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
The order has not arrived yet, I placed 2 orders on different dates in the first week of January and I have not received them yet.
Johan Vargas
Translated review
Answer from Petit-Fernand
Good morning Johan, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
More than half of the labels are peeling off. I am disappointed
Yaiza LeĂłn Diaz
Translated review
Answer from Petit-Fernand
Hi Yaiza, I am sorry to hear about your labels peeling off, I invite you to contact our customer service at [email protected] to find a solution. Have a nice day, Melina
1
/5
★☆☆☆☆
After almost a month I still haven't received anything
Teresa C.
Translated review
Answer from Petit-Fernand
Dear Teresa, in fact your order was lost by the postal services, we have sent everything back to you today. Kind regards. Sophie
1
/5
★☆☆☆☆
I lose one every time I put it in the washing machine or it comes out all crumpled.
Sarah
Translated review
Answer from Petit-Fernand
Hello Sarah, thank you for sharing your opinion, I'm sorry your labels are coming off, please write to us at [email protected] so we can find a solution. Good day, Melina
1
/5
★☆☆☆☆
I have not received what I ordered. My daughter's surname either does not appear or is printed twice. I am still waiting for my complaint to be dealt with...
Muriel Pouradier
Translated review
Answer from Petit-Fernand
Hello Muriel, Thank you for sharing your opinion. I've e-mailed you to suggest a solution to this problem, so don't hesitate to change your rating later. Good day, Melina
1
/5
★☆☆☆☆
My order never arrived. It is now February and I am still waiting for it.
Patricia
Translated review
Answer from Petit-Fernand
Hello Patricia, Thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I ordered a kit with my first name written in the middle. Already, the stitching is very poorly done, and on top of that I would need a microscope to be able to read my first name. I'm really disappointed with this purchase.
Meryem
Translated review
Answer from Petit-Fernand
Hello Meriam, Thank you for sharing your opinion. I'm sorry you're not satisfied with this product, please write to us at [email protected] so we can find a solution. Good day, Melina
1
/5
★☆☆☆☆
What a disappointment... none of the labels, whether self-adhesive or iron-on, would stay on the clothes. They all came off some time after I'd put them on. And yet I know the product well and followed the instructions supplied with it. I don't understand because I had already ordered the Maternelle pack for my eldest daughter and was very, very satisfied with it (some labels are still stuck on almost 5 years later!!!). Perhaps there has been a change in the materials used (the label backing changed between my 2 orders).
Marie Poissonnier
Translated review
Answer from Petit-Fernand
Hello Marie, First of all, thank you for choosing C-MonEtiquette. I'm sorry that your labels are coming unstuck, it's not normal, I invite you to write to us at [email protected] so that we can find a solution. Good day, Melina
1
/5
★☆☆☆☆
Order not received after one month...still not received by the way
Armand Lebrun
Translated review
Answer from Petit-Fernand
Hello Armand, Thank you for sharing your opinion. If you still haven't received your order, please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Still, I would have to have received something to evaluate the product...!??
Delphine Faucher
Translated review
Answer from Petit-Fernand
Hello Delphine, Thank you for choosing C-MonEtiquette. If you still haven't received your order, please contact our after-sales service at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I never received my order
Laura
Translated review
Answer from Petit-Fernand
Hello Laura, Thank you for choosing C-MonEtiquette. If you still haven't received your order, please don't hesitate to contact us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I placed my order on January 16th and I still haven't received anything despite the 14 day deadline ... the birthday for which I ordered these labels has come and gone and I'm a bit disappointed. However, I can't assess the quality of the products until I receive them.
Justine Vanaquer
Translated review
Answer from Petit-Fernand
Hello Justine, Thank you for sharing your opinion. We're sorry you didn't receive your order. If this is still the case, please don't hesitate to contact us at [email protected] so that we can find a solution. Have a nice day, Melina
1
/5
★☆☆☆☆
Delivery time much too long. I still haven't received my parcel
Véronique Bartholomé
Translated review
Answer from Petit-Fernand
Hello VĂ©ronique, Thank you for sharing your opinion. If you still haven't received your order, please contact our after-sales service at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I still have not received the shipment I ordered almost a month ago.
Patricia De La Matta
Translated review
Answer from Petit-Fernand
Good afternoon Patricia, We have replied to your email in order to solve this shipment. Have a nice afternoon, Melina
1
/5
★☆☆☆☆
Order never received, placed 2 orders, never arrived
Valentina
Translated review
Answer from Petit-Fernand
Dear Valentina, Thank you for your message. Did you finally receive the order we sent back to you? I have sent you an email. Kind regards, Sophie
1
/5
★☆☆☆☆
I have not received my order yet...
Fatima Tolosa Morales
Translated review
Answer from Petit-Fernand
Dear Fatima, Thank you for sharing your order. I am sorry that you did not receive your order, I invite you to contact our customer service at [email protected] Have a nice evening, Melina
1
/5
★☆☆☆☆
Product never arrived
Ilaria R.
Translated review
Answer from Petit-Fernand
Dear Ilaria, I invite you to contact us by email at [email protected]. The order was shipped on January 10, you should have received it by now. It will be due to the strike in France. See you soon, Sophie
1
/5
★☆☆☆☆
The product never arrived. Customer service still did not resolve the problem.
James Gilpin
Translated review
Answer from Petit-Fernand
Dear James, We have already forwarded your order to manufacturing, we are going to send it to you again. Feel free to change your note when you have your order at home. Have a nice afternoon, Melina
1
/5
★☆☆☆☆
After a month I still haven't received my order and no explanation is given
Silvia
Translated review
Answer from Petit-Fernand
Dear Silvia, I invite you to contact us by email at [email protected]. Your order was shipped on January 9, you should have received it by now. See you soon, Sophie
1
/5
★☆☆☆☆
I placed an order in September and it didn't arrive, after many emails sent, I was told that the package came back and then that it was shipped again. In the end I didn't even receive a package or a refund.
Lau
Translated review
Answer from Petit-Fernand
Dear Laura, Thank you for your message. I see with the tracking number that the package was delivered to you. Would you please confirm it to me by email? See you soon, thank you. Sophie
1
/5
★☆☆☆☆
I'm not happy with my purchase Label removed on two garments after first machine wash
LĂ©na
Translated review
Answer from Petit-Fernand
Hello LĂ©na, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. I invite you to write to us at [email protected] Good day, The C-MonEtiquette team Please note: garment stickers are to be affixed to garment care or brand labels, not directly to the fabric.