/10
★★★★★
based on 125707 reviews published
★★★★★
based on 125707 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order not received. The after-sales service offers to send it back but refuses to do so by express delivery on the pretext that they cannot change the delivery method. Unconvincing argument.
Graziella S.
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Answer from Petit-Fernand
Hello, We're sorry about this delivery anomaly. As explained during our discussions, we really can't change your initial shipping method, so we're very sorry. We hope, however, that the new shipment we have set up for you will arrive as soon as possible. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I never received my back-to-school labels for my daughter ??????
Aurélie Y
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Answer from Petit-Fernand
Hello, We apologize for the delay in delivery by the postal service. Following our email exchanges, we hope that our new shipment will arrive as soon as possible. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Unfortunately, our labels did not arrive this time. (Last year, delivery and quality were also okay)
Ann
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Answer from Petit-Fernand
Hello, we are sorry that your order has not arrived. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
It did not go well with this company I wanted to change but it did not accept for the change.
Suzy Vidal
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Answer from Petit-Fernand
Hello, We are very sorry that we were unable to respond favorably to your modification request. However, as explained during our discussions, as your order has already been manufactured, we were unable to make any modifications to your products. Please accept our apologies. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Hi I still haven't received my order. First time it's been send seemed it got lost then contacted customer service and been told that it's been send again. Still haven't received it after a month. Don't know if it's problem with delivery service or with what byy it order haven't arrived
Malgorzata B.
Answer from Petit-Fernand
Hello, We are very sorry to hear that you did not receive the second order that we sent you! Unfortunately, we don't have any information about this situation, as it is Royal Mail that was responsible for delivering your orders. We contacted you via email to find a solution! Have a lovely day Sarah- Petit Fernand
1
/5
★☆☆☆☆
I haven't received it yet
Sihem Mecheri
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Answer from Petit-Fernand
Hello, Thank you for notifying us of this delivery anomaly. We have just contacted you by e-mail in order to help you as soon as possible. Our Customer Service is available by phone or via our form to help you as quickly as possible if necessary? Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Last year I ordered them and I wasn't too happy either, but I was going on vacation and I wanted to leave it comorado. I paid for it to be express and it did not arrive on time, as I needed, the 48h were not met. Also, they arrived with a number instead of the text, it must be that they got it wrong and it was in the confirmation order, but I think they will do it people, it would help if they made sure that the order was the correct one. It is very obvious that it was wrong. Too bad. I'll look for another page for the next time, of course.
H A Secas
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Answer from Petit-Fernand
Hello, We are sorry to hear that your labels were not to your liking. The orders go directly to our machine to be printed, in your case one label was missing a letter from the last name and came with an extra number 6. We asked you to send us the confirmation email of your order so we could compare but we did not receive it 🙁 With classes coming at a great pace, in the summer we have many orders and we can not take the time to check with each customer if they have made the correct personalization. We apologize for the inconvenience. Good day, Petit-GFernand
1
/5
★☆☆☆☆
2nd order and not satisfied; one wash and the labels came off. Luckily it was on my daughter's return from her holiday.
Christelle Hafner
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Answer from Petit-Fernand
Hello Christelle, We're sorry to hear that your labels have come off in the wash. You chose iron-on labels which, once applied, are virtually permanent. We've just e-mailed you to help you with this problem. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I haven't received anything yet, I'm still waiting for the stickers.
Bianca K.
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Answer from Petit-Fernand
Hello, we are sorry that your order has not arrived. ?? We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I ordered 2 months ago now and I still haven't received them. I send an email to customer service and they replied in a different language so have to Google translate late it. They then re sent my order but I still haven't received them and that was a month ago.
Patricia J.
Answer from Petit-Fernand
Hello, We indeed resent your order at our expense, and since you did not receive this second order, we refunded your order. Could you please tell us what we could have done to make your experience with our customer service more satisfactory? We did everything we could to help you despite these issues with the delivery... Have a lovely day, Sarah- Petit Fernand
1
/5
★☆☆☆☆
Order a child's water bottle with straw. This well-sealed gourd leaks if it's not put straight in the bag! Unthinkable for a children's bottle - a useless purchase! Too bad
Sophie
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Answer from Petit-Fernand
Hello, It's with regret that we read your message. Our water bottles are normally completely watertight. In order to understand your problem and provide you with a solution, we have just contacted you by e-mail. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
We still haven't received our order placed on August 8 for 57 euros, and back-to-school is only a week away. Where is my order?
Morgane Gregoire
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Answer from Petit-Fernand
Hello, We are sorry about this delivery anomaly by the carrier. We hope that the second shipment we have set up will arrive as soon as possible? Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Very disappointed with the labels none of them peel off properly they are not pre-cut properly a real hassle
Catherine Boehler
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Answer from Petit-Fernand
Hello, We apologize, your labels shouldn't be so difficult to remove from their holders. We've just emailed you to help you 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Late delivery, products received after the event, no longer needed
Abc
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Answer from Petit-Fernand
Hello, We're sorry to hear about the carrier's delay in your delivery. We did our best to have your order manufactured and shipped within 24 hours...? Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Ordered on August 14 for back-to-school. Today is August 24 and I still don't have the labels for the start of the school year on Monday. The delivery tracking only gives partial information (arrival in the destination country?), it still doesn't say when they will arrive. I'm very disappointed. I won't be ordering again. I wanted to change for this year, it was a mistake.
Vic
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Answer from Petit-Fernand
Hello, Thank you for writing to us. According to your order tracking, your order was delivered to your mailbox on 26/08. We hope it meets your expectations 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The order never arrived. I notified customer service who told me that I had to wait for a specific date to request the return (August 9th). Once the 9th arrived, they told me that the waiting date was August 1st. Therefore, I did not understand why they made me wait until the 9th to be able to claim.
Jessica
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Answer from Petit-Fernand
Hello, We are sorry to hear that you have received different information. The first email that is sent after an order that has not been received is automatic and it is possible for errors to creep into the email. We apologize for the inconvenience. Good morning, Petit-Fernand
1
/5
★☆☆☆☆
It's been almost three weeks since the order was placed and we still haven't received the labels. In the meantime, the children have already gone back to school and it's impossible to label their things... When contacted, customer service refused to offer a satisfactory solution to the loss of the first delivery, refusing to make a second express delivery which would have enabled us to have the labels before the start of the new school year, and only offering a second conventional delivery which, obviously, also seems to have been lost en route. We're very disappointed.
Sg
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Answer from Petit-Fernand
Hello, We're sorry that the postal services are delaying the delivery of your order. We can only reship your order as you originally ordered it. Your second shipment is on its way and will be delivered to your mailbox shortly. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Unfortunately, the envelope arrived and it was wet so the items were damaged ... rather not so nice
Tanja R.
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Answer from Petit-Fernand
Hello, thank you for your comment. We are sorry to hear that you have received a damaged order. ?? We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
The delivery at the collection point is bad, I still do not have my order for more than a month. The collection point is always closed and after 10 days the order has been returned to the sender with no possibility of collection or home delivery.
Irene Angulo Ardila
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Answer from Petit-Fernand
Hello, We are sorry to hear that you have had a bad experience with Seur. We do our best in our capabilities to ensure a delivery but we often do not get a response from you until very late. In any case, we are always at your disposal. Good day, Petit-Fernand
1
/5
★☆☆☆☆
Too expensive is exaggerating the price
Juliane Bouchakour
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Answer from Petit-Fernand
Hello, We are sorry that the products we offer do not meet your expectations. We try our best to adapt to your needs and to offer you many advantages throughout the year. Nevertheless, we hope you like the products you have ordered 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Since I placed my order and paid for it I haven't received anything?
Laetitia Buffet
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Answer from Petit-Fernand
Hello Laetitia, Thank you for contacting us. I see that our Customer Service was able to help you with your complaint 🙂 We're delighted that the proposed solution suits you? Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I have a problem with my labels no answer
Elodie
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Answer from Petit-Fernand
Hello Elodie, Thank you for contacting us. Our Customer Service was able to speak with you by e-mail about your complaint. We remain available if necessary 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Disappointing. I placed my order on August 1 and it still hasn't arrived. It says in the order tracking that it is delivered but I have not received anything. I try to send an email by web to claim and the 80 times I've tried it gives error, I also contacted them by social networks and they do not answer either. What a scam.
Isabel Reyes Mesa
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1
/5
★☆☆☆☆
Quality, a complaint was lodged
Nina Bailly
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Answer from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a quality problem. In order to obtain more information about the problem and help you as best we can, we have just contacted you by e-mail. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I've always been happy with my orders, but this year I can't remove the label! I have to fight with the leaflet to get the label off. Too bad....
Anne-c F
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Answer from Petit-Fernand
Hello, thank you for your feedback. As you may have noticed with your previous orders, our labels are usually easy to remove from their backing. Therefore, in order to help you as much as possible, we have just contacted you by e-mail. We sincerely apologize for this situation. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Haven't received our order, nearly 4 wks after placing order!
Josephine
Answer from Petit-Fernand
Hello, You contacted our customer service four days ago and we sent you a new order at our expense. We hope that you will receive it soon! Have a nice day Sarah- Petit Fernand
1
/5
★☆☆☆☆
I'm disappointed I've ordered several times before and everything was fine The ones I've just received are very badly printed boards They tear and the tape comes off at the same time
Christelle Pirard
Translated review
Answer from Petit-Fernand
Hello Christelle, Thank you for writing to us. We apologize, your labels should not be delivered this way. We have just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Of two products, one was not available. The labels, on the other hand, did not arrive, they sent them back, and I am still waiting
G A.
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Answer from Petit-Fernand
Dear Julia, We are truly sorry for the inconvenience you experienced with your order. We would like to let you know that we have proposed solutions, including sending you a new order. We are pleased that, as you confirmed to us via email, you received the labels we sent back to you. If you need further assistance or have any other questions, please do not hesitate to contact us. We are here to help you! Sincerely, Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I'd heard lots of good things so places an order for our 4 children, the order Was placed on the 22nd of July, it never arrived, I contacted them after the 10 days delivery, they said they'd send a replacement, this still hasn't arrived. It's now the 20th of August and we still don't have our order. Apparently we have to wait another 2 days to see if the replacement gets delivered, which I have no hope for at this point.
Ashleigh J.
Answer from Petit-Fernand
Hello Ashleigh, I'm so sorry you've had issues with delivery. I hope the order arrives by tomorrow at the latest, but if it doesn't, please contact us again so we can find another solution. Have a wonderful day!
1
/5
★☆☆☆☆
I have not received my order!
Lisa G.
Answer from Petit-Fernand
Hello Lisa, Our customer support has resolved your issue. I hope the solution we gave you was satisfactory! Have a wonderful day!