/10
★★★★★
based on 125707 reviews published
★★★★★
based on 125707 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The stickers are good. But the shipping takes forever and the customer service is very unfriendly. Therefore 3 stars.
Tiziana H.
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Answer from Petit-Fernand
Hello, thank you for your message. Unfortunately not unfriendly. We have sent you all the information about the status of your order, but we have never received a reply from you. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
Disappointed by the engraving, simple stickers!!!!!, too expensive
Nathalie Jacquier
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Answer from Petit-Fernand
Hello Nathalie, Thank you for your feedback. Indeed, our snack and meal boxes are personalized with stickers. The aim is to enable you to change your personalization to suit your children without having to buy the whole product again...? Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
I've found that labels have fallen off after 1 wash. I had hoped these would last for school year, I have bought other brands in the past and found this to be the case. Disappointed
Lesley W.
3
/5
★★★☆☆
I'm partly satisfied because the labels stick really well. But I'm really disappointed with the decor! We chose the flowers with my daughter, and in the end there is almost nothing on the label. But the trick that will go in the trash, he has the flowers. Disappointed
Léa
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Answer from Petit-Fernand
Hello, thank you for your message. We are delighted that the quality of our labels meets your expectations? Regarding the background chosen, we're sorry about the printing defect. Please contact our customer service department with your order number so that we can help you. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
The product is great but I ordered a huge amount, enough to get my children through the next few years and they have done nothing but relentlessly spam me with emails ever since. They need to do much better targeting with their marketing as I went from really liking the brand to being quite annoyed by them and unlikely to use them again
L F.
Answer from Petit-Fernand
Hello Lauren, So sorry to hear that you've been getting too many promotional emails. I have asked our marketing department to remove your mail from our newsletter so that you don't get disturbed any longer. Have a wonderful day!
3
/5
★★★☆☆
Nice product, but the design is badly stuck on the boxes and the water bottles with straws leak into the schoolbag.
Coralie Dose
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Answer from Petit-Fernand
Hello, We are very sorry to read your message. Our customer service has just contacted you by email to help you 🙂 Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
I have specially arranged an express order and accordingly paid extra expensive that it comes to me after 1-2 working days it has passed over 5 working days and it is not yet there ... super annoying!
Ivana V.
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Answer from Petit-Fernand
Hello, thank you for your message. For this order 5001358638 you selected standard delivery and not express delivery. This is why the delivery took longer than 1-2 days. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
Clothing label much too small disappointed
A Lrx
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Answer from Petit-Fernand
Hello, Thank you for your comment. We specify the dimensions of our products on our website to give you the best possible idea of the final result. We are sorry that our labels are too small for your use. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Exa ta S dlikmkoi
Evelyn Batalha
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Answer from Petit-Fernand
Hello, Our customer service is available by phone and e-mail to help you if you encounter a problem with your order? Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
The shipment took forever and when it arrived it was incomplete. I filed a claim but they didn't even give me a complimentary gift. That speaks a lot about the after sales service and how they are not interested in customer loyalty. For future purchases I think I will try another company.
Melanie Torres
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Answer from Petit-Fernand
Hello, We are sorry to hear that the delivery time was not respected with the carriers. It is in our interest to keep our customers happy and to provide a solution as soon as possible. If you have not received a compensation, do not hesitate to let us know 🙂 Good day, Petit-Fernand
3
/5
★★★☆☆
The delivery time was long but that's out of cmonetiquette's control. We ordered labels for which we are delighted as well as a tartine box which is a little small. If we had to do it over again, we would have gone for a bigger box, as we can only fit one loaf. As for the isothermal flask, it's difficult for our 2.5 year old son to open. It's a bit hard. Perhaps we should review this. Even we have to force it a little.
Quentin Wasteels
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Answer from Petit-Fernand
Hello, Thank you for your message 🙂 Your feedback is extremely important to us as it allows us to improve. We've just contacted you regarding your cap, which shouldn't be so difficult to use. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
I've always been satisfied with my previous orders, but this time the labels aren't cut as well and are harder to peel off without tearing.
Emmanuelle Winandy
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Answer from Petit-Fernand
Hello Emmanuelle, We're very sorry to hear about this problem with your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
3
/5
★★★☆☆
The labels were just as I'd chosen, but there was a problem with the "cut" of my label sheets. While the shoe labels peel off easily, the clothing labels are impossible to peel off by hand. I have to use a small screwdriver-type tool to remove the label without damaging it. Quite disappointed.
Alexia Eh
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Answer from Petit-Fernand
Hello Alexia, We're sorry to hear about this problem with the clothing labels on your order. Our customer service has contacted you in order to find a solution. Have a nice day, C-MonEtiquette customer service.
3
/5
★★★☆☆
The design of the bottles is very good, but the drinking systems (straw or other stopper) are poorly designed for use by children. They have to hold the bottle vertically, otherwise they can't drink.
Davoine Diane
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Answer from Petit-Fernand
Hello Diane, We're sorry to hear about this inconvenience concerning your order. Our customer service has contacted you in order to find a solution. Have a nice day, C-MonEtiquette customer service.
3
/5
★★★☆☆
The labels are of good quality, but they're badly precut, so it's a hassle to remove them
Aurélie
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Answer from Petit-Fernand
Hello Aurélie, We're sorry to hear about this problem with your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
2
/5
★★☆☆☆
Sticky garment labels (no ironing) came off after 2 washes.
Marion Pothin
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Answer from Petit-Fernand
Hello Marion, We're sorry for the inconvenience concerning the self-adhesive clothing labels in your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
3
/5
★★★☆☆
Unable to judge your products, order placed on August 12 and according to the package tracking, the post office is still waiting to receive it... Today is August 26....
Lindsay Franzen
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Answer from Petit-Fernand
Hello Lindsay, We're sorry to hear that your order was not delivered on time. By contacting customer service, a solution has been found for you. We hope you will receive your labels soon. Good day, C-MonEtiquette Customer Service
3
/5
★★★☆☆
They're too big for some clothes, so the site should offer different sizes. Otherwise easy to use
Besnard
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Answer from Petit-Fernand
Hello Delphine, We're sorry that the size of the labels doesn't suit you. The suggestion to offer smaller labels has been taken up. Good day, C-MonEtiquette customer service.
3
/5
★★★☆☆
Sometimes labels are hard to catch
Mme Antonella Infantino
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Answer from Petit-Fernand
Hello Antonella, We're sorry to hear about this inconvenience concerning your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
3
/5
★★★☆☆
Fast shipping. Labels ok but some slightly damaged. My order contained too many labels for the strength of the envelope. I would have needed a stronger container for so many labels.
Magali
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Answer from Petit-Fernand
Hello Magali, We're very sorry to hear about this problem with the delivery of your labels. Our customer service has contacted you to find a suitable solution. Good day, C-MonEtiquette Customer Service
2
/5
★★☆☆☆
The items weren't clear enough for me and I made a lot of mistakes!
Jean-pierre Bressoud
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Answer from Petit-Fernand
Hello Jean-Pierre, We're sorry that navigation on the site wasn't clear enough. Our customer service has contacted you to try and find a solution. Have a nice day, C-MonEtiquette customer service.
3
/5
★★★☆☆
Durable and easy to apply material labels. Unfortunately to get them on time you have to order them several times in advance. The quality is very good.
Nunzia
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Answer from Petit-Fernand
Buongirno Nunzia, We sincerely thank you for your feedback! We are glad to hear that you appreciated the quality of our labels and their ease of application. We apologize for the wait it took to receive your orders and will do our best to improve delivery times in the future. Your satisfaction is important to us and we hope to serve you again soon! Clare, Petit-Fernand
2
/5
★★☆☆☆
2 flasks ordered, 1 leaked once closed and the second was not aligned once the cap was closed with the first name! Another one was sent back but the printing wasn't very careful, it's missing in a few places...and the problem remains the same! I'm very disappointed
Manon Bonnet
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Answer from Petit-Fernand
Hello Manon, We are very sorry for the inconvenience concerning your order. Our customer service has contacted you to try and find a solution. Have a nice day, C-MonEtiquette customer service.
2
/5
★★☆☆☆
Label very little protected during shipment, have taken the water even before arriving in the mailbox otherwise very nice label but I have only 6 of a little dry.
Émeline Veyssiere
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Answer from Petit-Fernand
Hello Emeline, We are very sorry that the labels arrived damaged. Our customer service department has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
3
/5
★★★☆☆
Missing labels and greaseproof paper, which should have been supplied.
Laeticia Méracourt
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Answer from Petit-Fernand
Hello Laeticia, We're very sorry to hear about this problem with your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
3
/5
★★★☆☆
Package arrived wrinkled, damaged
Camilla Arcoverde
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Answer from Petit-Fernand
Hello, We are very sorry to read your comment. It is not normal that the carrier did not deliver the order in the excellent conditions that you received it. Our customer service will send you an email. Good day, Petit-Fernand
3
/5
★★★☆☆
Order delivered quickly but impossible to enter the problem encountered with the gourd in the after-sales service area. The spout seems to have a defect which means my daughter can't drink properly. It's a pity because the design is very nice.
Lilly Perth
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Answer from Petit-Fernand
Hello, Thank you for leaving us your review. We're sorry about this problem and hope that the cap we sent you will arrive as soon as possible 🙂 Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Nice gourd, but the cap is fragile when it falls off. Fortunately, the caps are sold separately and for a very low price.
Plume
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Answer from Petit-Fernand
Hello, We're sorry to hear about this incident with your stopper. We hope you will receive it as soon as possible so that your son can continue to use his water bottle 🙂 Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
I'm happy and satisfied with the product. But it was very poorly packaged for transport when I got home, the envelope was open because it was too small for the number of labels inside.
Adriana Andrade Da Cruz
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Answer from Petit-Fernand
Hello, thank you for your feedback. We are very sorry that your envelope should not have been opened. We have passed on the information to our shipping department and hope that your labels meet your expectations. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
I was disappointed this year with the quality of the gourd. The design doesn't hold up well, and the gourd falls apart after 3 weeks of use. We ordered one three years ago and had no problems. It used to be an imprint on the bottle, but now it's a self-adhesive. For the price of the gourd, the quality is no longer there!
Perrine Le Floch
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Answer from Petit-Fernand
Hello, we're sorry that the personalization on your bottle is fading. It is printed directly on your bottle and should not come off. We have just contacted you by e-mail to help you. Have a nice day, Camille C-MonEtiquette