/10
★★★★★
based on 125749 reviews published
★★★★★
based on 125749 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
It's been almost 3 weeks that I'm waiting for the delivery I still haven't received anything And when I make a claim on the site, I'm asked to wait another week before reapplying It's unacceptable!!!!
Alexandre B.
Translated review
Answer from Petit-Fernand
Hello Alexandre, Thank you for sharing your opinion. We are sorry that you did not receive your order, we refunded this order on 16/01. We apologize for the inconvenience. Good day, Melina
1
/5
★☆☆☆☆
I have not received the product
María Pérez
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Answer from Petit-Fernand
Good afternoon, Thank you for choosing Petit-Fernand. If you have not yet received your order, I invite you to contact our customer service at [email protected]. Have a nice evening, Melina.
1
/5
★☆☆☆☆
I have not received it since December 21 when I made the purchase. I am a little disappointed because it is urgent and I needed it, since I bought it trusting in the delivery time that it says on the Web and it has not been so.
Montse Palet
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Answer from Petit-Fernand
Dear Montse, Thank you for your message, I am sorry that you did not receive your order, please do not hesitate to contact us.
1
/5
★☆☆☆☆
The labels are very nice but on the first wash, 40 big ones, they all came off!
Costanza V.
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Answer from Petit-Fernand
Dear Costanza, We are sorry that you encountered problems with your order. In fact, it is abnormal because the thermoadhesives are permanent. Please contact us at [email protected] with photos so we can figure out what happened and send you back labels. Kind regards. Sophie
1
/5
★☆☆☆☆
My order was never delivered. Sent on 23/12 by priority mail, with no tracking number during the Christmas period and the strikes, it never arrived. I've e-mailed support and always get the same automatic reply... I'll never order again. The labels were a nice idea, though. Too bad.
Chloé Metoui
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Answer from Petit-Fernand
Hello Chloé, Thank you for sharing your opinion. I replied to your email this morning to ask you to confirm your delivery address so that I can resend the order. Have a nice day, Melina
1
/5
★☆☆☆☆
The experience has not been particularly good.... I placed an order and it never arrived, I tried to contact but until I threatened to denounce nobody answered me, they sent me the order again but to this day I still haven't received anything... So my experience is very bad
Zuleyma Delgado
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Answer from Petit-Fernand
Good afternoon Zuleyma, Your order was manufactured and shipped for the second time on 08/01 so you should receive it in your mailbox soon. Have a nice afternoon, Melina
1
/5
★☆☆☆☆
The labels come off despite following the procedure.... I have to buy new labels to sew....
Catherine Cohin
Translated review
Answer from Petit-Fernand
Hello Catherine, Thank you for sharing your opinion. We're very sorry that your labels are coming off. Please write to us at [email protected] so that we can find a solution. See you soon, Melina
1
/5
★☆☆☆☆
I still haven't received the order I placed on December 27.
Angélique Zacarias
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Answer from Petit-Fernand
Hello Angélique, I'm sorry you still haven't received your order, I'll contact you right away by email. See you soon, Melina
1
/5
★☆☆☆☆
I never received it, I complained and nobody took it into account! I paid 30....e for nothing and had to run to the store to get labels before my child left! A real scam! I don't recommend it!
Jennifer
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Answer from Petit-Fernand
Hello Jennifer, First of all thank you for choosing C-MonEtiquette, we are obviously sorry that you are not satisfied with our services. I will contact you right away by email regarding this non-received order. See you soon, Melina
1
/5
★☆☆☆☆
Very disappointed... the labels come off after 1 or 2 machine washes... I'll have to recommend some... elsewhere...
Laura
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Answer from Petit-Fernand
Hello Laura, Thank you for sharing your opinion. I'm sorry to hear that your labels are coming off. Please write to us at [email protected] so we can find a solution. Good day, Melina
1
/5
★☆☆☆☆
It's been a month since I ordered and still nothing.
Estelle
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Answer from Petit-Fernand
Hello Estelle, We're sorry you didn't receive this order, but we've put it back into production so that you'll receive it as soon as possible. Good day, Melina
1
/5
★☆☆☆☆
An order placed very quickly. The prints arrived very quickly at home, but did not correspond to the order. Different name, different model, incomplete order; in short, I received someone else's order. It took me over a week to get in touch with someone, only by messenger, who answered my message after 24 hours or even stopped answering. Once I insisted on a refund because I had to order other labels urgently, the refund was instantaneous. But a lot of energy and disappointment for so little. Disappointed
Alice D Photos
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Answer from Petit-Fernand
Hello Alice, Thank you for sharing your opinion. Indeed, your order was exchanged with someone else's, and unfortunately it happened during the Christmas vacations hence the delay in responding. We then offered to send you back the correct order, but you preferred to opt for a refund, which we did. Have a nice day, Melina
1
/5
★☆☆☆☆
Very bad and I confirm it as 3 months ago...the products ordered NEVER arrived!!! I strongly advise against it
Guest
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Answer from Petit-Fernand
Dear customer, we are sincerely sorry. As already requested, please contact us with your order number so that we can reship the goods. I am waiting for your email to [email protected] Kind regards. Sophie
1
/5
★☆☆☆☆
I never received my order
Anne Marie Ramsamy
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Answer from Petit-Fernand
Hello Anne-Marie, Thank you for sharing your opinion. We're sorry you didn't receive your order, we put it back into production and it was reshipped yesterday. Good day, Melina
1
/5
★☆☆☆☆
I still haven't received my order!!! Could you please tell me where it is?
Virginie Yvon
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Answer from Petit-Fernand
Hello Virginie, Thank you for choosing C-MonEtiquette. If you still haven't received your order, please write to us at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
I INFORM YOU THAT I HAVE NOT YET RECEIVED THE GOODS
Rossana R.
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Answer from Petit-Fernand
Dear Rossana, we thank you for your confidence in us. This is not normal, the envelope left by mail on 19/12. She should have received it by now. I will email you to confirm the shipping address. See you soon. Sophie
1
/5
★☆☆☆☆
I ordered and paid for packs of labels a month or so ago,they still have not arrived.
Giulia P.
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Answer from Petit-Fernand
Dear Giulia, Thank you for your message. I see that on both orders shipped on 11/29 you listed two different addresses, with two different house numbers, 16 and 20. Surely delivery was not possible, and the post office returned the envelopes to us. We remain awaiting confirmation of the full shipping address so that we can proceed with the return, to [email protected]. Kind regards, Sophie
1
/5
★☆☆☆☆
I'm still waiting for my order, which I've been waiting for almost 3 weeks.
Intissar Hnid
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Answer from Petit-Fernand
Hello Intissar, Thank you for sharing your opinion. I'm sorry you still haven't received your order, you can always contact our customer service (if you haven't already done so) by email at [email protected] so that we can find a solution for you to get your order as soon as possible. See you soon, Melina
1
/5
★☆☆☆☆
Hello, unfortunately after several orders, this time very disappointed. I've never had a problem with your labels, which normally adhere very well, except for my last delivery when all my labels for my child's ski clothes came off and stuck to the inside of my washing machine drum. I find myself without labels to prepare his laundry. Big problem! Sincerely Mrs DELBECQ
Amelie Delbecq
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Answer from Petit-Fernand
Hello Amélie, Thank you for sharing your opinion. I'm sorry that your labels have come unstuck, it's not normal indeed, I invite you to write to us at [email protected] so that we can find a solution. See you soon, Melina
1
/5
★☆☆☆☆
Order placed on 23/12, here we are on 6/01 still nothing received despite my email.
Audrey Guillon
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Answer from Petit-Fernand
Hello Audrey, Thank you for sharing your opinion. I'm sorry you didn't receive your order, we replied by email. See you soon, Melina
1
/5
★☆☆☆☆
I still haven't received my order
Marie F
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Answer from Petit-Fernand
Hello Marie, First of all, thank you for ordering from C-MonEtiquette. Following your call, we have put your order back into production so that we can send it back to you as soon as possible. Good day, Melina
1
/5
★☆☆☆☆
Had it arrived I could review,but NOTHING EVER ARRIVED.
Antonella F.
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Answer from Petit-Fernand
Dear Antonella, Thank you for your message. We look forward to your response to our email last week regarding the shipping address. See you soon! Kind regards, Sophie
1
/5
★☆☆☆☆
Labels not arrived.... I will never order from this site again
Luca A.
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Answer from Petit-Fernand
Dear Luca, We are sorry that the post office lost your envelope. As promised, your order was remanufactured and returned at our expense on 03/01. You should receive it this week. Kind regards, Sophie
1
/5
★☆☆☆☆
I have not yet received the package
Laia Santaugini Llusa
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Answer from Petit-Fernand
Dear Laia, Thank you for sharing your opinion about our products. I am sorry that you did not receive your order, I invite you to contact our customer service at [email protected] Have a nice evening, Melina
1
/5
★☆☆☆☆
I placed my order on 18/12 and as of 02/01 it has not arrived.
Silvia S.
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Answer from Petit-Fernand
Dear Silvia, Thank you for choosing Petit-Fernand. I am sorry that you have not received your order, I invite you to contact our customer service at [email protected] Have a nice evening, Melina
1
/5
★☆☆☆☆
Many of the labels, not all but many, are badly printed and the design is badly printed too. It's a shame.
Lise Leclercq
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Answer from Petit-Fernand
Hello Lise, Thank you for sharing your opinion. I'm sorry that some of your labels aren't printed properly. Please write to us at [email protected] if you have a complaint. Good day, Melina
1
/5
★☆☆☆☆
Hello, you asked me to evaluate the quality of the labels, knowing that I haven't received anything. I'm really disappointed knowing that my son is going skiing on January 07. It's late to receive them.
Fifi
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Answer from Petit-Fernand
Hello Firouz, Thank you for sharing your opinion and happy new year 2020. I'm sorry you didn't receive the order, please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I have not received anything
Laura Martínez Sanchez
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Answer from Petit-Fernand
Dear Laura, Thank you for choosing Petit-Fernand. I am sorry that you did not receive your order, I invite you to contact us at [email protected] Have a nice evening, Melina
1
/5
★☆☆☆☆
I have not yet received my package. It was shipped on December 16. Today is January 1. Scarce.
Ilaria C.
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Answer from Petit-Fernand
Dear Ilaria, Thank you for all the messages. I have responded to you by email. See you soon. Kind regards. Sophie
1
/5
★☆☆☆☆
I still haven't received my order!!! It has been over 15 days
Laura C.
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Answer from Petit-Fernand
Dear Laura, Thank you for all the messages. I have responded to you on FB and via email. See you soon. Cordial greetings. Sophie