/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Was very dissapointed with customer service communication. I've ordered my labels after 8days I got them. When you buy on website they said 48h delivery, but the customer service had told me because the offices are in France it could take 10 working days!! Apart that the labels are pretty.
Mrs L.
Answer from
Petit-Fernand
Dear Lilana, thank you for your message. We're really sorry that you understood that you would receive your order in 48 hours. On the website it isn't written that the delivery would be in 48 hours, but indeed the dispatch. These are personalized items, so we need to manufacture them especially for you, they are not all ready to leave the premises. The delivery times are clearly stated on our website https://www.petit-fernand.co.uk/your-questions-our-answers I'm really happy you got your order and that you liked the products 🙂 Take care, Sophie
3/5
★★★☆☆
Didn't live up to expectations. Sadly most labels were peeling off clothes in less than a week. May just stick to use a pen next time
Rebecca W.
Answer from
Petit-Fernand
Dear Rebecca, we're really sorry you had a bad experience with your stickers. It isn't normal though, as iron-on stickers are permanent! So please email us at customer service [email protected]. Have a great day! Sophie