/10
★★★★★
based on 125749 reviews published
★★★★★
based on 125749 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
My 12/12 order still hasn't arrived. Some things were missing under the tree...
Joëlle Decroix
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Answer from Petit-Fernand
Hello Joëlle, Thank you for sharing your opinion. I'm sorry you didn't receive your order, you can write to us at [email protected] Have a nice day, Melina
1
/5
★☆☆☆☆
I have not received my order yet, since December 16. I left a message on the answering machine and no one has responded. Nefarious
Camino Domínguez
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Answer from Petit-Fernand
Good afternoon, I am very sorry that you have not received your order yet. I invite you to make a claim to [email protected] Have a nice evening, Melina
1
/5
★☆☆☆☆
The labels are fine but my parcel was incomplete. I made a complaint on the website and by phone. What was missing had to be sent back. This was not the case. I am trying to contact you by phone without success to be reimbursed.
Veronique Bento
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Answer from Petit-Fernand
Hello Véronique, I'm sorry, I'll have to refund the gift tags, that's 3 Good day, Melina
1
/5
★☆☆☆☆
For the first time I'm disappointed because my order is incomplete. I received half of the labels intended to decorate my boxes of sugared almonds. I should have checked the number before making my boxes, but I don't usually have any problems.
Sarah Guertet
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Answer from Petit-Fernand
Hello Sarah Thank you for sharing your opinion. As indicated by our services yesterday, we will send you back the complete order as soon as possible. We apologize for the inconvenience. Have a nice day, Melina
1
/5
★☆☆☆☆
I did not receive any greaseproof paper
Jd
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Answer from Petit-Fernand
Hello Jihen Thank you for sharing your opinion. I had some greaseproof paper sent back to you yesterday. Good day, Melina
1
/5
★☆☆☆☆
I don't usually comment or evaluate these things but the truth is that due to my anger I plan to do so. I rate it with the least high note because there is no other worse, I placed the order weeks ago that yes, to charge it if they were in a hurry and I still do not receive it, and it is not for what it cost me, which can give you for sack (to say the least) to the 10 euros but for the nefarious delivery and my wait, so if I ever receive it I will not buy again on this page there are other similar and with better valuations. Best regards
Melina Galera Cáceres
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Answer from Petit-Fernand
Good afternoon, I am very sorry that you have not received your order yet, I invite you to make a claim to [email protected] See you soon, Melina
1
/5
★☆☆☆☆
After three weeks it still hasn't arrived.... Very bad courier service, customer service.
Alexandra
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Answer from Petit-Fernand
Dear Alexandra, Thank you very much for choosing Petit-Fernand. I am very sorry that you have not received your order, I invite you to make a complaint to [email protected] Have a nice evening, Melina
1
/5
★☆☆☆☆
No not satisfied I made an order since December 7, 2019 I still do not have my order and nobody with whom to speak in person the 2numero communicate it never responds it is only by mail is not normal I was charged and on and December 29 am disappointed I am told that the service is closed until January 4 and I have to prepare the suitcase of my daughter who is leaving on a trip.
Sonia D'hivert
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Answer from Petit-Fernand
Hello Sonia, We're sorry you didn't receive your order, and we finally got in touch with you. The order is being remanufactured so that we can send it back to you as soon as possible. Good day and happy new year 2020, Melina
1
/5
★☆☆☆☆
I still haven't received my order after 3 weeks and after an email reminder.
Jessica Michel
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Answer from Petit-Fernand
Hello Jessica, Thank you for sharing your opinion, we have replied by email to offer you to return the order. Have a nice day, Melina
1
/5
★☆☆☆☆
I ordered 6 bottles on 8/12 to give this Christmas to my nephews and they have not arrived yet (27/12/2019). It said 10 days maximum and it has already been 17...
Sonia Egea
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Answer from Petit-Fernand
Dear Sonia I invite you to send an email to [email protected] to make a claim. Have a nice day, Melina
1
/5
★☆☆☆☆
I did not receive what I ordered
Marlena M.
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Answer from Petit-Fernand
Dear Marlena, Thank you for your message. We wanted to send your order back to you but you have not responded to our last 2 emails, We are sorry but we were therefore unable to make sure that we could proceed. I have made arrangements for a refund. Kind regards. Sophie
1
/5
★☆☆☆☆
I did not receive my parcel!!!
Anne-laure
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Answer from Petit-Fernand
Hello Anne-Laure, Thank you for sharing your opinion. If you still haven't received your order, please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Label ordered on December 3rd... it's the 24th and I still haven't received anything... the christening is very close... and nothing is moving... I don't know where I got my order! I've taken a very big risk...
Hyu
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Answer from Petit-Fernand
Hello Dina, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please send a complaint to [email protected] Have a nice day, Melina
1
/5
★☆☆☆☆
The order is taking too long?
Jennyfer Lobato Robles
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Answer from Petit-Fernand
Dear Jennyfer, I am sorry you did not receive your order, I invite you to contact our customer service at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
Poor review so far since the order did not arrive on time. Big problem if it doesn't arrive by Christmas.
Marco
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Answer from Petit-Fernand
Dear Marco, Thank you for your message. I have emailed you because '(shipping address seems incomplete. See you soon. Kind regards, Sophie
1
/5
★☆☆☆☆
Part of the order did not arrive. It was supposed to be a Christmas present.
Daniele F.
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Answer from Petit-Fernand
Dear Daniele, in fact we are sincerely sorry. We have shipped the Jungle bag separately. We hope you will receive it soon. Kind regards. Sophie 🙂
1
/5
★☆☆☆☆
The package never arrived.
Carolyn Gill
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Answer from Petit-Fernand
Hi Carolyn, We're sorry your order never arrived at its destination, and at your request we've refunded your money. Have a nice day, Melina
1
/5
★☆☆☆☆
Paid order placed on December 9. It is now December 21 and I still haven't received anything. I wrote to ask for clarification and they replied that they put the order in shipping two days after my payment and that it depends on the Italian post office. Since the shipping they do is an untracked priority mail, there is no way to even solicit the post office. So I have to wait until December 26 (so they told me) to ask for a refund.
Cliente
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Answer from Petit-Fernand
Dear customer, in fact the shipping time is 2 to 10 business days and with the holidays the maximum limit before thinking the order was lost was 26/12. I emailed you to find out if you received the order. If not please let us know. Best regards. Sophie
1
/5
★☆☆☆☆
I'm still waiting for delivery and I don't even have the ability to track the unscheduled shipment for the labels. I don't know anything.
Ianno
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Answer from Petit-Fernand
Dear customer, thank you for your message. I see on your order that you put two countries, Luxembourg and Belgium so your order started in Belgium.... "It is normal that you did not receive the envelope. In this case we wait for the return of the mail about a month. Please contact us if you have not heard from us on 10/01. Kind regards. Sophie
1
/5
★☆☆☆☆
I have been 2 weeks today and still have not received the order. Contacted customer service, they respond that they do not provide links to track the package....
Patrizia Ciampa
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Answer from Petit-Fernand
Hello Patrizia, I am sorry you did not receive your order, I invite you to contact our customer service at [email protected] Have a nice day, Melina
1
/5
★☆☆☆☆
For the moment, my experience is limited to creating my own labels. It's very easy to use and the result looks very nice virtually. So far, I haven't received my order and I'm really surprised, since we're supposed to receive it very quickly. Can you tell me if I'll ever receive it? I'm a designer and for my Christmas markets I haven't been able to use them. Please let me know as soon as possible.
Lydie
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Answer from Petit-Fernand
Hello Lydie, Thank you for sharing your opinion. We're sorry you didn't receive your order, you can write to us at [email protected] so that we can find a solution. See you soon, Melina
1
/5
★☆☆☆☆
First wash unstuck labels
Caroline Itsweire
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Answer from Petit-Fernand
Hello Caroline, Thank you for sharing your opinion. I'm sorry that your labels come off in the wash, please write to us at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
Few labels and paid a lot
Carmen B.
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Answer from Petit-Fernand
Dear Carmen, Thank you for your trust in us. We do discounts throughout the year. I invite you to subscribe to the Newsletter to be informed in advance. Kind regards, Sophie
1
/5
★☆☆☆☆
I paid for postage and they arrived by regular mail. I was hoping that the labels would be better when it came to gluing them. I can't speak about the result (duration) because I didn't have time, we'll see!
Alberto FÉlix GimÉnez Miguel
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Answer from Petit-Fernand
Dear Alberto, Thank you for your message and your order with Petit-Fernand. You have not paid shipping costs since the shipping is free for the labels, but do not hesitate to contact us if you need any other information. Have a nice day, Melina
1
/5
★☆☆☆☆
The cap I sent was faulty and leaking. I'm still waiting for the replacement cap...
A.d.
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Answer from Petit-Fernand
Hello Aude, I'm sorry, we've sent you a replacement cap. Have a nice day, Melina
1
/5
★☆☆☆☆
I've been waiting for my labels since November and I still haven't received anything.
Lilian Menacho
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Answer from Petit-Fernand
Hello Lilian, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
It doesn't fit, the writing disappears Void
Genevieve Bahu
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Answer from Petit-Fernand
Hello Genevieve, I'm sorry you're not satisfied with our labels, please don't hesitate to tell us more at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I still haven't received my order. And it said 48 hours and it will be at least a week or more. I will certainly not buy anything else.
Lidia Martinez Carbonell
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Answer from Petit-Fernand
Dear Lidia, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
They send me the opinion questionnaire and I still haven't received the product... I don't understand, it's been more than 14 days since I ordered it.
Raquel Arnedo Torregrosa
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Answer from Petit-Fernand
Dear Raquel, Thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Good product and very simple
Eva
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Answer from Petit-Fernand
Dear Eva, Thank you very much for leaving a positive review. Feel free to change your evaluation if you have been satisfied with our products and service, since you have put a very negative notation 🙂 Have a nice day, Melina