/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Stickers are peeling off after just a few washes. I have now sent 8 messages of complaint and still no remedy
Nicola S.
Answer from
Petit-Fernand
Hello, thank you very much for shopping with petit-fernand! We are sorry to hear that you have problems with the stickers. This is not normal and therefore we invite you to contact our customer service for assistance: [email protected] ! Thank you very much ! Kindly, Marylin
1/5
★☆☆☆☆
This is my 5th order - In the past I have been very happy with the service and the stickers, however! I had an empty envelope arrive on my doorstep 5th October. I ordered £37 worth of stickers which still haven't been re-sent. I messaged the customer service immediately via email - no reply, called them - answerphone message, as a last result I used Facebook messenger and received a cheeky reply and smiley face - unbelievable! The customer service is appalling! Please sort my order out ASAP!!!
Marie W.
Answer from
Petit-Fernand
Hello, we are very sorry to hear this. Sometimes the products get stolen from the post service or someone else and we have no control on this, but we are sorry. Also, we treat all messages, sometimes it can take a bit longer when we have a lot of message. We will get back to you with a solution asap. Pls feel free to call us anytime. Kindly, Marylin
1/5
★☆☆☆☆
I didn't get the order
Nevin K.
Answer from
Petit-Fernand
Hello, thank you very much for ordering with us. We are very sorry, that you did not receive your oder. This is not normal and we ask you to contact our customer service for assistance. Kindly, Marylin ! Mailto: [email protected] !
1/5
★☆☆☆☆
The stickers are nice but the customer service is not great at all. I won't be buying from them again for that reason.
Anne
Answer from
Petit-Fernand
Hello, Anne, thank you for shopping with us. We are happy you liked the stickers, but sorry you where not satisfied with the customer service and invite you to contact us per e-mail to [email protected] to see what went wrong and to help you. Kindly, Marylin