/10
★★★★★
based on 125745 reviews published
★★★★★
based on 125745 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Package never arrived
Alessandra L.
Translated review
Answer from Petit-Fernand
Dear Alessandra, Thank you for your confidence in us. The package is always in transit, I have emailed you the tracking number. We hope you will receive it soon. Have a good evening. Sophie
1
/5
★☆☆☆☆
I haven't received my order yet and I'm not satisfied.
Cécile Richard
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Answer from Petit-Fernand
Hello Cécile, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
They have peeled off after a wash...
Guest
Translated review
Answer from Petit-Fernand
Dear Natalia, We are sorry to hear that your labels are peeling off. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Unlike my first 2 orders, the iron-on labels are not at all of good quality. Even if I only count to 9 seconds, they're all damaged when I remove the iron.
Axelle Cabigliera
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Answer from Petit-Fernand
Hello Axelle, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Does not stand up to washing and o resambe as of a
Amélie Morel
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Answer from Petit-Fernand
Hello Amélie, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Delivery time of more than 15 days when it is indicated 48h Moreover correspondence number indicated on the site unreachable always voice mail and no answer to my mails Very disappointed I needed these labels for the school trip of my daughter received after her departure more than one week they do not serve me of the blow
Virginie Berthelot
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Answer from Petit-Fernand
Hello Virginie, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
I did not receive the package or the refund a day later.
Romina Fenollosa Romero
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Answer from Petit-Fernand
Hi Romina, As said many times by email, your refund has been made on 11/13. Have a nice day, Melina
1
/5
★☆☆☆☆
I didnt recieve my order?! Its been 2 weeks now
Aisha
Answer from Petit-Fernand
Dear Aisha, thank you for your message. Your order was shipped on Oct 30. Please send us an email with your order number at [email protected] and we'll sort this out. Sophie
1
/5
★☆☆☆☆
After the first successful order, problems arise. Iron-on labels peel off. Self-adhesive labels last a little longer, but eventually peel off too. Only the self-adhesive labels for shoes and objects seem to last a little longer than 2 months. As for customer service, it responds but you have to justify your problems. Compensation still hasn't arrived after 10 days .....
Marie
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Answer from Petit-Fernand
Hello Marie, Thank you for sharing your opinion. I'm sorry you haven't received the replacement labels yet, please don't hesitate to contact us again at [email protected] if you still haven't received anything. See you soon, Melina
1
/5
★☆☆☆☆
I did not receive the order. Very bad service
Francesca B.
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Answer from Petit-Fernand
Dear Francesca, Thank you for your message. I invite you to contact us by email because the house number is missing on the shipping address. See you very soon 🙂 Sophie
1
/5
★☆☆☆☆
I honestly never leave reviews and I wasn't going to even bother for this but they had the nerve to send me an email requesting it, so here it is. I was APPALLED by the poor quality of this product. I loved the website, being able to design labels, the fact that it was made in France... and then the product came and it was a nightmare. Though it should be pretty straightforward to apply, the label didn't stick evenly, if you move in the slightest it becomes deformed and crooked... honestly incredibly disappointed.
Maria
Answer from Petit-Fernand
Dear Maria, thank you for your message. We're really sorry to learn that you had such problems, it isn't normal! I don't find a message from you here at customer service but it isn't too late to get assistance from us. Please contact us via email at [email protected]. Take care and talk to you soon. Sophie 🙂
1
/5
★☆☆☆☆
After my first order, I would certainly have given it 5 stars, I was completely thrilled. With the second order it was no longer the same, as the labels melted during ironing and ruined my clothes. Of course I wrote an email and now they have been looking for the fault for days.
Nicole P.
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Answer from Petit-Fernand
Hello, Thank you for your purchase at esistmeins.de! We are sorry that you had a problem with the labels. The quality of our product is very important to us and we do our best to improve it and satisfy our customers. Your request is being processed and we have sent you an e-mail in this regard. Mfg esistmeins.de
1
/5
★☆☆☆☆
I ordered on the 11th around 8:00 p.m. and to this day I have not received my order.
Jessica Villenas
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Answer from Petit-Fernand
Dear Jessica, Thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Still nothing 15 days later
Elina Prodhomme
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Answer from Petit-Fernand
Hello Elina, Thank you for sharing your opinion, I have contacted you by e-mail regarding your order not received. See you soon, Melina
1
/5
★☆☆☆☆
This is the time that I have not received my order very badly.
Luz Nedy Bañol Morales
Translated review
Answer from Petit-Fernand
Dear Luz Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Unfortunately to date after 12 days from the date of shipment I still have not received my order
Daiana
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Answer from Petit-Fernand
Dear Daiana, it is not normal in fact, the order started a long time ago. I have replied to your email. I am waiting for your feedback. See you soon 🙂 Sophie
1
/5
★☆☆☆☆
Order placed on 27/10 and still not received. The first order went perfectly. At the complaints department, I was told to be patient, even though the advertisement mentions 48-hour delivery.
J Dbsk
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Answer from Petit-Fernand
Hello Jennifer, Thank you for sharing your opinion. I have replied by email, we will resend this order. Have a nice day, Melina
1
/5
★☆☆☆☆
Yes unfortunately it did not work goods paid but no goods received! I also pointed it out and wrote an e-mail! It's a pity I wanted to make a kindergarten child and mother happy!
Tania W.
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Answer from Petit-Fernand
Good day ! Thank you for your purchase at esistmeins.de ! We regret that you have not received your goods and invite you to contact our customer service by e-mail for assistance: [email protected] ! Mfg, Marylin
1
/5
★☆☆☆☆
I ordered 2 personalized pencil cases. Beautiful computer graphics, too bad the realization then disappointed me a lot. The margin of the printed image came out badly and the figure is faded and doubled. Too bad because it was a gift and I expected a better product to look good ??
Anna
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Answer from Petit-Fernand
Dear Anna, Thank you for your message. We are really sorry that our products do not meet your expectations: we therefore ask you to email us photos showing the damaged product, so that we can forward them to our quality department and remake a perfect product for you. Sophie (Petit-Fernand Customer Service)
1
/5
★☆☆☆☆
Order made on 26/10/2019 to note the business of my son who left on trip 06/11/2019, normally the order is shipped and in your mailbox within 48h never arrived to the day of today is the 14/11 +de15 days late, you can never reach the service on the phone 1st and last time I order on this site. I warned my acquaintances to avoid this site. I'm still waiting for my package !!!!
Elisabeth Latou
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Answer from Petit-Fernand
Hello Elisabeth, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
Very long delivery
Sylvie Morier
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Answer from Petit-Fernand
Hello Sylvie, Thank you for choosing C-MonEtiquette! Our delivery times are 48 hours + 2 to 6 days. Good day, Melina
1
/5
★☆☆☆☆
Very bad ??
Laila K.
Translated review
Answer from Petit-Fernand
Hello, how can we help you? We invite you to contact us by e-mail at: [email protected] ! Mfg, Marylin
1
/5
★☆☆☆☆
Bad, I do not recommend this to anyone, I have ordered it for the second time, because the first time tired of claiming it, they tell me that there was a problem, well I give you another chance a mistake can happen, but now I have conñbrado but the product has not come to me and already goes for 3 weeks and nothing and above, they send me an email to know my opinion, the last straw
Lidia Moya Hurtado
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Answer from Petit-Fernand
Dear Lidia, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
The labels came off after 1 wash
Irini
Translated review
Answer from Petit-Fernand
Dear Irini, Thank you for sharing your opinion. If your labels came off, I suggest you to contact us to [email protected] Have a nice day, Melina
1
/5
★☆☆☆☆
The ink is all gone on the label with the iron-on, the labels I bought were useless.
Séni Charrios
Translated review
Answer from Petit-Fernand
Thank you for choosing C-MonEtiquette! I'm sorry that your labels have disappeared, but this is not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
My children start kindergarten tomorrow and I can't label the clothes because they haven't arrived on time. I ordered them on October 29th, it is now November 12th and nothing.... I will not order again.
Patricia
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Answer from Petit-Fernand
Dear Patricia, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Hello More than 15 days have passed and I still haven't received my order! Can you tell me where it is? Very disappointed with the service!
Marie Ange Godard
Translated review
Answer from Petit-Fernand
Hello Marie Ange, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
There was a mistake in the address. I couldn't change it in the order but I immediately wrote to customer relations. I didn't get any answer, I didn't receive the delivery. Please refund the amount or send my order to my corrected address.
Ayse Sever
Translated review
Answer from Petit-Fernand
Hello Ayse, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please send a complaint to [email protected] Have a nice day, Melina
1
/5
★☆☆☆☆
For the moment order not received made on October 22
Lisouue
Translated review
Answer from Petit-Fernand
Hello Lisa, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
I have not received the order, I have sent and email and have not received a reply.
Soraya Gonzalez Martinez
Translated review
Answer from Petit-Fernand
Dear Soraya, Thank you for choosing Petit-Fernand and for sharing your opinion. I am sorry that you did not receive your order, we have replied to your email to find a solution. Have a nice day, Melina