/10
★★★★★
based on 125745 reviews published
★★★★★
based on 125745 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
My requested box has not been delivered. I want my money back, this is now the 4th message!!!
Nadine
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Answer from Petit-Fernand
Good day ! Thank you for your purchase on esistmeins.de ! We regret that you have not received your package and invite you to contact our customer service for assistance by mail at: [email protected] ! Mfg, Marylin
1
/5
★☆☆☆☆
Very disappointed by the quality. The white writing on pale pink is not legible and I would have appreciated if the site had told me this before confirming the order!
Pauline Geismar
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Answer from Petit-Fernand
Hello Pauline, Thank you for sharing your opinion. The colors are freely chosen by our customers on our website, and the online visualization gives you an idea of the final result. Good day, Melina
1
/5
★☆☆☆☆
I have not received my order. I am writing to let you know and ask you to investigate what happened and send me an inquiry to see my satisfaction ....
Zulema Sanz
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Answer from Petit-Fernand
Dear Zulema, Thank you for choosing Petit-Fernand! Sorry you did not receive your order, we have replied to your email. Have a nice day, Melina
1
/5
★☆☆☆☆
I still haven't received my parcel since October.
Cindy Vandevoorde
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Answer from Petit-Fernand
Hello Cindy, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please send a complaint to [email protected] Have a nice day, Melina
1
/5
★☆☆☆☆
After weeks of waiting for the order, it still hasn't arrived.
Vero
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Answer from Petit-Fernand
Dear Veronica, Thank you for choosing Petit-Fernand! I am sorry you did not receive your order the first time, we have forwarded it to manufacturing and sent it again. Have a nice day, Melina
1
/5
★☆☆☆☆
I placed an order two months ago and still have not received it.
Gema Sanchez
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Answer from Petit-Fernand
Hello Gema, Thank you for sharing your feedback. We have replied to your email to find a solution. Have a nice day, Melina
1
/5
★☆☆☆☆
The product has not arrived
Alessandra L.
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Answer from Petit-Fernand
Dear Alessandra, Thank you for your message. There seems to be a problem with the shipping address you entered. Please write to us at [email protected]. See you soon, Sophie
1
/5
★☆☆☆☆
I've been waiting 3 weeks for my order.
Kim Courtial
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Answer from Petit-Fernand
Hello Kim, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, we're reworking it and shipping it back to you. Have a nice day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
I NEVER RECEIVED MY ORDER!!!! Order placed on 21/10/2019, we are on November 8 and still nothing!!!! I contacted customer service and they just directed me to my post office and the post office directed me to c-monetiquette. Everyone is passing the buck but no one to find me a solution! EDIT 19/11/19: NO SOLUTION HAS BEEN FOUND, no reshipment, no refund nothing. Thank you for my son!
Blandine Kalombo Kalanga
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Answer from Petit-Fernand
Hello Blandine, Thank you for sharing your opinion, we have responded to your email regarding your order not received. We will find a solution and send you back the order. Good day, Melina
1
/5
★☆☆☆☆
The goods are not delivered and the company will not help you or send the goods back. Do not buy from them, you will lose money.
Laura M.
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Answer from Petit-Fernand
Gentle Laura, thank you for the feedback. As stated in the email we sent you, we are still on schedule for delivery.... If you have not received the goods by the date stated in our email, please contact us again as expected. See you soon then because I understood that you had not received your order đ .Kind regards, Sophie
1
/5
★☆☆☆☆
Ordered and paid for on Oct. 17, not yet received...
Lisa M.
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Answer from Petit-Fernand
Dear Lisa, Thank you for your message and your confidence in us. We confirm that your order was manufactured and entrusted to the postal service. We are sorry for the inconvenience, which is independent of our service. As of today, you should have already received your order. We kindly ask you to contact us at [email protected]. We look forward to your kind reply. Kind regards, Sophie Customer Service Petit-Fernand Tel: +33 972 59 11 49
1
/5
★☆☆☆☆
Just in this order, I have not received what I ordered. I have received someone else's order because neither the name nor the personalization has anything to do with what I ordered. I have contacted petit fernand through the contact form and have not yet received a response. Best regards
Laura
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Answer from Petit-Fernand
Dear Laura, Thank you very much for your message. We are sorry to hear that your order has been exchanged. We will proceed to manufacture the missing labels of your order which will be printed and shipped in the next 48 working hours and then we will send them to the postal service as a priority mailing. I remain at your disposal for any further information. Sincerely, Melina
1
/5
★☆☆☆☆
I have not received my order.
Isabela Fontes
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Answer from Petit-Fernand
Dear Isabela, Thank you for choosing Petit-Fernand! I am sorry you did not receive your order the first time, we have forwarded it to manufacturing and sent it again. Have a nice day, Melina
1
/5
★☆☆☆☆
The order I placed 3 weeks ago and it still hasn't arrived.
Diana SĂĄnchez De Pedro
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Answer from Petit-Fernand
Dear Diana, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I have been waiting for my labels since 22.10.19! My request has not yet been answered! Never again...
Leca
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Answer from Petit-Fernand
Hello, thank you for your purchase at esistmeins.de ! We regret that you have not yet received your goods and invite you to contact us by email at: [email protected] so that we can check and help you. Mfg, Marylin
1
/5
★☆☆☆☆
It has been 24 days since I placed my order and I have not received it. I have complained up to 5 times at the address they put for that purpose, they send me an automatic email telling me to verify the shipping address and I do it and they keep sending me the same message over and over again. Of course they send several mails Melina, because in 15 days you have not responded. What option is left to us as consumers besides asking? Don't make excuses in the mails and answer more quickly so that the customers will be satisfied and we will not value you negatively. I am still waiting for my order...
Belén
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Answer from Petit-Fernand
Dear Belen, Thank you for your message, if you send different emails, it is normal to receive the same answer several times, we only ask if the address is correct so we can send the order again. Have a nice day, Melina
1
/5
★☆☆☆☆
Hi, where are my stickers? I don't have them yet
Mariia
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Answer from Petit-Fernand
Dear Maria, Thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Error of no and images. Promise of commercial gesture still pending after 15 days.
Stef
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Answer from Petit-Fernand
Hello Stéphanie, I can confirm that Ambre's gourd has been returned to you. Please do not hesitate to contact us again.
1
/5
★☆☆☆☆
I haven't even received the labels
Invité
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Answer from Petit-Fernand
Hello Amel, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
I have been waiting for a month for my labels and they still haven't arrived. The customer service phone number is A recording and it is impossible to talk to anyone. I certainly do not recommend buying from this company. They have not even had the delicacy to have a detail when I have been waiting for more than a month for the labels. I will never buy from them again.
Guest
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Answer from Petit-Fernand
Dear Paula, Thank you for choosing Petit-Fernand! I am sorry that you did not receive your order the first time, we have forwarded it to manufacturing and sent it again. Please do not hesitate to contact us at [email protected] if you would like to make another claim. Have a nice day, Melina
1
/5
★☆☆☆☆
I still have not received my order, after 14 days.
Maria Teresa Hernandez AvilĂs
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Answer from Petit-Fernand
Dear Maria Teresa, Thank you for choosing Petit Fernand ! We are sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I have not received my order yet
Sonia Perez
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Answer from Petit-Fernand
Dear Sonia, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
The truth bad, at the time of ordering everything perfect but when it came to receive them all were inconvenient and heat adhesive labels for clothing look very good because they can be customized, but when used badly as they spoil facilmemte q qedan me personally no more desire to repeat
Andrea Prieto Prol
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Answer from Petit-Fernand
Dear Andrea, We are sorry to hear that your labels are peeling off. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
The order arrived after 2 months!!!there is no tracking of the shipment and no one cared to try to solicit even the shipment....
Hanna
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Answer from Petit-Fernand
Dear Hanna, indeed we are sorry, the postal services missed the first mailing. We are glad that you received everything thanks to the work of our customer service. Next time it will be faster delivery, I am sure đ See you soon! Kind regards. Sophie
1
/5
★☆☆☆☆
Very very slow shipping
Caroline Delhove
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Answer from Petit-Fernand
Hello Caroline, I'm sorry you received your order late, but please don't hesitate to contact us at [email protected] if you have any complaints. Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
I never received my order... it's the first time this has happened to me, until now I've always been very satisfied with your site.
Marie Yvonne Barbarin
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Answer from Petit-Fernand
Hello Marie Yvonne, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
Aub has not arrived
Marta Molina Escudero
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Answer from Petit-Fernand
Dear Marta, Thank you for choosing Petit-Fernand! I am sorry you did not receive your order the first time, we have forwarded it to manufacturing and sent it again. Have a nice day, Melina
1
/5
★☆☆☆☆
No order confirmation, then the labels took ages to come. When they arrived they looked really good quality and great little designs however they peeled off most items of clothing after just one wash despite following the instructions so a complete waste of time and money
Rachel
Answer from Petit-Fernand
Dear Rachel, we're really sorry to read your comment. If you didn't get the confirmation email it means that the email provided wasn't correctly typed, but we can send it to you again if you wish. As for the quality, please contact us as soon as possible at [email protected] so we can figure out what happened and provide you with new labels free of charge if the batch was faulty. Talk to you soon I hope. Sophie đ
1
/5
★☆☆☆☆
Disappointed Excessive shipping costs
CĂ©line Baechler
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Answer from Petit-Fernand
Hello CĂ©line, Thank you for sharing your opinion. I'm sorry you were disappointed with our products, please let us know more at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I bought the cantemplora for my son and the bottom is scratched and splitting. Very bad
Nermein Wiley
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Answer from Petit-Fernand
Dear Nermein, Thank you for your message. I am sorry that you have received a defective canteen, I invite you to contact our customer service at [email protected] Have a nice day, Melina