/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Really deceptive marketing, and poor customer service. I ordered specially for a school camp with one week to go. I chose Petit Fernaud because their instagram advert all hinged on "dispatched within 48 hours" and given that it was a .co.uk website I assumed that everything would be fine. HOWEVER it appears it is a French company and only after dispatch do you get a mail that says it can take a further 2 weeks for delivery. So eventually my labels arrived the day AFTER my son got back from camp. They are thus completely useless to me, but I get no response to emails to customer service about a refund.
Christine M.
Answer from
Petit-Fernand
Hello, we are sorry to hear this. All messages are treated, but in high season it can take a bit longer sometimse. We apologize for this and hope you recevied your support by now. If not, we invite you to contact us again. Kindly, Marylin