/10
★★★★★
based on 125739 reviews published
★★★★★
based on 125739 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I placed the order on September 29th. Today is October 14 and I haven't received it so I can't give my opinion yet. They can't send a message to rate the product at 2 weeks if they take more than 2 weeks to ship!
Guest
Translated review
Answer from Petit-Fernand
Dear Lucia, Thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Gloria
1
/5
★☆☆☆☆
This is my 5th order - In the past I have been very happy with the service and the stickers, however! I had an empty envelope arrive on my doorstep 5th October. I ordered £37 worth of stickers which still haven't been re-sent. I messaged the customer service immediately via email - no reply, called them - answerphone message, as a last result I used Facebook messenger and received a cheeky reply and smiley face - unbelievable! The customer service is appalling! Please sort my order out ASAP!!!
Marie W.
Answer from Petit-Fernand
Hello, we are very sorry to hear this. Sometimes the products get stolen from the post service or someone else and we have no control on this, but we are sorry. Also, we treat all messages, sometimes it can take a bit longer when we have a lot of message. We will get back to you with a solution asap. Pls feel free to call us anytime. Kindly, Marylin
1
/5
★☆☆☆☆
I ordered it because I wanted to put the name on the uniforms of my children in the same fabric, I cut one by one and with the same plastic that comes already glued and on top of the paper that comes also and the iron in cotton mode and without steam and well it has not been possible, I do not know if I have been doing it wrong, but I read in the information sheet that it is better to put it in the marks, I do not know if that is why, but my children are very upset and their clothes do not have marks on the neck or on the sides, so it has not helped me.
Catherine
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Answer from Petit-Fernand
Dear Catherine, We are sorry to hear that your labels are peeling off. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Have a nice day, Gloria
1
/5
★☆☆☆☆
SUPER DISAPPOINTED, THE LABELS COME OFF AFTER WASHING AT 30 DEGREES (WITH A SOFT DETERGENT WITH MARSEILLE SOAP). IN ADDITION, THE INSTRUCTIONS FOR APPLYING THE LABELS WERE FOLLOWED, AND THIS ON COTTON GARMENTS. ANY EXPLANATION?
Guest
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Answer from Petit-Fernand
Hello, Thank you for your message. We are very sorry that the products did not meet your expectations. Please do not hesitate to contact us at [email protected], enclosing photos of non-compliant products along with the order number. Best regards Elena
1
/5
★☆☆☆☆
Very bad! I placed an order in August and it still hasn't arrived, nor have they refunded my money or given me any solution. I will never order anything again or recommend them.
Guest
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Answer from Petit-Fernand
Dear Carla, Thank you for choosing Petit-Fernand! I am sorry for the situation, in fact we are already in contact by email, we will find a solution. Gloria
1
/5
★☆☆☆☆
Every year I place an order and always great. This time my order did not arrive. Very disappointed. As for the product I have no complaints, that's why I always repeat.
Nayra Casado Torres
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Answer from Petit-Fernand
Dear Nayra, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Gloria
1
/5
★☆☆☆☆
I have not received my order!
Felicia Rucker
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Answer from Petit-Fernand
Dear Felicia, Thank you for choosing Petit-Fernand! The manufacturing times are 48 hours + 2 to 6 days of delivery with Correos. I am sorry for the situation, in fact we are already in contact by email, we will find a solution. Gloria
1
/5
★☆☆☆☆
IT IS A SCAM. I HAVE BEEN WAITING A MONTH TO RECEIVE MY ORDER
M. Soledad Herrero López
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Answer from Petit-Fernand
Dear Soledad, Thank you for choosing Petit-Fernand! I am sorry you had a bad experience with our brand, in fact we have a delivery time of 2 to 6 working days. I invite you to send us an e-mail to [email protected] so we can solve it as soon as possible. Have a nice day, Gloria
1
/5
★☆☆☆☆
The order was placed in early September and has not yet arrived.
Mª Carmen Ruiz Garcia
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Answer from Petit-Fernand
Dear Carmen, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Gloria
1
/5
★☆☆☆☆
I never received the product I ordered and consumer service reports that it is not their responsibility because they shipped but yet the shipment is not traceable. I find it unacceptable and unserious to have paid for a product that I never received and be told that it is not their responsibility.
Glenda G.
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Answer from Petit-Fernand
Dear Glenda, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt please email [email protected], and we will respond as soon as possible. Good day, Elena
1
/5
★☆☆☆☆
I didn't get the order
Nevin K.
Answer from Petit-Fernand
Hello, thank you very much for ordering with us. We are very sorry, that you did not receive your oder. This is not normal and we ask you to contact our customer service for assistance. Kindly, Marylin ! Mailto: [email protected] !
1
/5
★☆☆☆☆
Order placed in September. We're almost halfway through October and still haven't received anything and no reply about a refund or anything else, so .....
Laura Rousselle
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Answer from Petit-Fernand
Hello Laura, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, Elena
1
/5
★☆☆☆☆
I ordered four types of stickers and only three arrived.
Guest
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Answer from Petit-Fernand
Dear Amelia, Thank you for choosing Petit Fernand ! We are very sorry that you did not receive part of your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Gloria
1
/5
★☆☆☆☆
The first time I bought them I was very satisfied. The ones for dresses were great, they stayed put on the dress even after several washes...then I bought some more and other than coming in a different color than I ordered nn stick to the dresses and they come off even without washing them
Tiziana T.
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Answer from Petit-Fernand
Dear Tiziana, Thank you for your message. We are very sorry that the products do not meet your expectations. Please do not hesitate to contact us at [email protected], attaching, along with the order number, photos of the nonconforming products. Kind regards, Elena
1
/5
★☆☆☆☆
Since mid-September I still have not received my order!!! I was told to wait until September 29 and from there no response!!! As far as I am concerned my experience is absolutely negative!!!
Linda G.
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Answer from Petit-Fernand
Dear Linda, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt please email [email protected], and we will respond as soon as possible. Good day, Elena
1
/5
★☆☆☆☆
13 working days and the 'order has not arrived.... For now I think I was scammed, I hope to change my mind....
Emanuele C.
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Answer from Petit-Fernand
Dear Emanuel, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected], and we will reply as soon as possible. Good day, Elena
1
/5
★☆☆☆☆
We had an address problem with my order, and 5 weeks later I still don't have my order?
Carla Martinez
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Answer from Petit-Fernand
Dear Carla, Thank you for choosing Petit-Fernand! The manufacturing times are 48 hours + 2 to 6 days of delivery with Correos. Sorry for the situation, in fact we are already in contact by email, we will find a solution. Have a nice day, Gloria
1
/5
★☆☆☆☆
I am dissatisfied because I did not receive my last order. The Post Office is investigating the delivery. It was an urgent order for my son's school. I am afraid to recommend the site if there are no other delivery options. I've always been happy with C mon étiquette but this delivery problem is really getting to me.
Sabrina Regent
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Answer from Petit-Fernand
Hello Sabrina, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, so we're putting it back into production and reshipping it. Have a nice day, Elena
1
/5
★☆☆☆☆
If I could have put zero stars I would have! Lousy customer service. They respond to you with emails that start automatically. Order never arrived. And there is no possibility of a refund. Absolutely not recommended! Take a permanent marker and write your children's first and last names on everything you need to label. You will save yourself 30 euros and a lot of aggravation!!!
Alessia
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Answer from Petit-Fernand
Dear Alessia, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected], and we will respond as soon as possible. Good day, Elena
1
/5
★☆☆☆☆
Two orders still not arrived ,I don't think I will order anything again
Tommy
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Answer from Petit-Fernand
Dear Tommy, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected], and we will reply as soon as possible. Have a nice day, Elena
1
/5
★☆☆☆☆
It takes off from the first wash!
Amandine
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Answer from Petit-Fernand
Hello Amandine, Thank you for your message. We are very sorry that the products did not meet your expectations. Please do not hesitate to contact us at [email protected], enclosing photos of non-conforming products along with the order number. Best regards Elena
1
/5
★☆☆☆☆
The stickers are nice but the customer service is not great at all. I won't be buying from them again for that reason.
Anne
Answer from Petit-Fernand
Hello, Anne, thank you for shopping with us. We are happy you liked the stickers, but sorry you where not satisfied with the customer service and invite you to contact us per e-mail to [email protected] to see what went wrong and to help you. Kindly, Marylin
1
/5
★☆☆☆☆
Hello, the service is terrible, I placed the order 1 month ago and it has not arrived and I try to call the customer service number and no one ever answers me. A disaster...
Paula Cambra Lopez
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Answer from Petit-Fernand
Dear Paula, Thank you for choosing Petit-Fernand! I am sorry for the situation, in fact we are already in contact by email, I will get back to you as soon as possible and we will find a solution. Have a nice day, Gloria
1
/5
★☆☆☆☆
I still haven't received my order, the customer service doesn't answer anymore since I asked for a refund, I had to order on another site which really delivered to me. I absolutely do not recommend this site!
Cécile Quersin
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Answer from Petit-Fernand
Hello Cécile, Thank you for your message. We are very sorry that you did not receive your order. I confirm that we will refund the amount you paid. Sincerely, Elena
1
/5
★☆☆☆☆
Unsatisfied with the labels because I had also written to you that the image with rainbow is missing and that is exactly why I am not satisfied,the work done only half done.After 3 e-mails sent to you you have not even replied to me.Why?
Simona
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Answer from Petit-Fernand
Dear Simona, Thank you for your message. We are very sorry that the products do not conform to your expectations. Please do not hesitate to contact us at [email protected], attaching, along with the order number, photos of the nonconforming products. Kind regards, Elena
1
/5
★☆☆☆☆
The one I ordered never arrived
Romina
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Answer from Petit-Fernand
Dear Romina, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected], and we will reply as soon as possible. Good day, Elena
1
/5
★☆☆☆☆
They never came to me
Alfonso
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Answer from Petit-Fernand
Dear Alfonso, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected], and we will reply as soon as possible. Good day, Elena
1
/5
★☆☆☆☆
I placed the order a month ago and it still hasn't arrived.
Sonia Ramos Jiménez
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Answer from Petit-Fernand
Dear Sonia, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Gloria
1
/5
★☆☆☆☆
I order a dozen labels with my address, and the price seems reasonable. Except that within minutes of placing my order, I find the labels at the bottom of a drawer! I hurriedly sent a message to customer service asking them to cancel my order. No reply. My order arrived two days later, followed by a condescending e-mail from Daniella, customer service, saying "it's a bit late for a refund". Of course, it's much cheaper to leave an e-mail requesting a refund lying around, because once they've been dispatched, there's no way of returning them for a refund! With such methods, their turnover must be comfortable. I wouldn't recommend it!
Tatiana Lucas
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Answer from Petit-Fernand
Hello Tatiana, I'm sorry you were unable to cancel your order. Please do not hesitate to contact us at [email protected] if you wish to make a complaint. Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
Long overdue order
Carolina Villon Fajardo
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Answer from Petit-Fernand
Dear Carolina, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Gloria