/10
★★★★★
based on 125737 reviews published
★★★★★
based on 125737 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I order regularly, but I didn't receive anything this time.
Aurore Berwick
Translated review
Answer from Petit-Fernand
Hello Aurore, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
It is a scam. They charge you and don't send you the stickers... they don't give you your money back either !
Debora Ruiz
Translated review
Answer from Petit-Fernand
Dear Debora, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I have been waiting for my order for 1 month. The customer service phone does not answer. And the emails are answered late and with an automatic message. I am disappointed.
Ana Isabel Almendro Lopez
Translated review
Answer from Petit-Fernand
Dear Ana Isabel, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I am not satisfied because I did not receive my order! And I paid the extra 1 euro for postage, because my parcel was not stamped and that's why it's missing or really late!
Virginie Verdiere
Translated review
Answer from Petit-Fernand
Hello Virginie, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
I still have not received my order and I placed it at the beginning of September. I have complained and I still haven't received it. I have already written an email to the company but I still haven't received the product.
Virginia
Translated review
Answer from Petit-Fernand
Dear Virginia, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I placed an order on September 7 and 23 days later it has still not arrived.
Teresa López Alvarez
Translated review
Answer from Petit-Fernand
Dear Teresa, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Really deceptive marketing, and poor customer service. I ordered specially for a school camp with one week to go. I chose Petit Fernaud because their instagram advert all hinged on "dispatched within 48 hours" and given that it was a .co.uk website I assumed that everything would be fine. HOWEVER it appears it is a French company and only after dispatch do you get a mail that says it can take a further 2 weeks for delivery. So eventually my labels arrived the day AFTER my son got back from camp. They are thus completely useless to me, but I get no response to emails to customer service about a refund.
Christine M.
Answer from Petit-Fernand
Hello, we are sorry to hear this. All messages are treated, but in high season it can take a bit longer sometimse. We apologize for this and hope you recevied your support by now. If not, we invite you to contact us again. Kindly, Marylin
1
/5
★☆☆☆☆
Very nice graphics, but unfortunately at the first wash the labels came off.
Im
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for your message. We are very sorry that the products do not meet your expectations. Please do not hesitate to contact us at [email protected], attaching, along with the order number, photos of the nonconforming products. Kind regards, Elena
1
/5
★☆☆☆☆
I have not received my order
Marta
Translated review
Answer from Petit-Fernand
Dear Marta, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Labels never received. Customer service unreachable.
Audrey
Translated review
Answer from Petit-Fernand
Hello Audrey, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Previously I bought e and perfect! But this time a disaster, you pass the iron and the label does not stick very well, and when it sticks in the washing machine peels off. It has not happened to me before. It looks like another quality. I had to put the child's name in pen. ??
Guest
Translated review
Answer from Petit-Fernand
Dear Eva, We are sorry to hear that your labels are peeling off. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I placed my order on September 10 and as of September 30 I have not heard from them.
Visitante
Translated review
Answer from Petit-Fernand
Dear Veronica Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I haven't received anything, I don't know what opinion you want me to give.
Laura Minaya
Translated review
Answer from Petit-Fernand
Dear Laura, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I never received the order
Sara
Translated review
Answer from Petit-Fernand
Dear Sara, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
I ordered the fabric labels, and they sent me stickers. Not worth buying here, for what they sent me, I write the name in pen on the clothing label.
Mario Delgado
Translated review
Answer from Petit-Fernand
Dear Mario, Thank you for sharing your feedback. I just checked your order, and I see that you had chosen some labels for the objects, and not labels for the clothes. So what you received corresponds to what you ordered. Have a nice day, Melina
1
/5
★☆☆☆☆
I have not received my order. I have bought more times with you and I have not received a reply as to where my order may be. I hope you send it to me as soon as possible Thank you.
Lola Rodriguez Barril
Translated review
Answer from Petit-Fernand
Dear Lola, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I placed the order at the beginning of the month and my order has not yet arrived.
Ana Soria
Translated review
Answer from Petit-Fernand
Dear Ana, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I HAVE NOT RECEIVED THE PRODUCTS ORDERED AND DULY PAID FOR. SHAME.
Nicola S.
Translated review
Answer from Petit-Fernand
Dear Nicola, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
Order never received and only reward is to be told that the order tracking does not exist so the problem of lack of arrival of goods does not depend on them. Do you like to win easy?
Liliana P.
Translated review
Answer from Petit-Fernand
Dear Liliana, Thank you for choosing Petit-Fernand! I am sorry that you did not receive your order, we have put it back into manufacture and sent it back. We hope you will receive it soon! Good day, Elena
1
/5
★☆☆☆☆
MISLEADING information perhaps the quality is great - but I am still waiting for the delivery to come! why has it not been communicated that the delivery may take months???? It is so misleading to read that the stickers are ready in two days but when they reach the client?? in a week? weeks? month? months? never? please try to find about the status of the delivery and communicate to me. thank you Olga Trynkova
Olga T.
Translated review
Answer from Petit-Fernand
Dear Olga, Thank you for choosing Petit-Fernand! Our shipping times include 48h working hours for manufacturing plus 2 to 10 working days for delivery, and are listed on our website at https://www.petit-fernand.it/domande-risposte-prodotti Good day, Elena
1
/5
★☆☆☆☆
Bad since my order has not arrived yet.
Guest
Translated review
Answer from Petit-Fernand
Dear Teresa, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I placed an order on the 16th of September and I still haven't received my order and I don't know what has happened.
Yolanda
Translated review
Answer from Petit-Fernand
Dear Yolanda, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
The order has still not arrived since I ordered it on September 16.... Very unhappy.
Alba Fernandez
Translated review
Answer from Petit-Fernand
Dear Alba, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Communication slow and ineffective, I had to look up their facebook account and write to them there, but even so I got feedback 2 days later that they " hoped" the shipment would arrive as soon as possible. Well one relies on hope. To date I still have not received my order, this caused an inconvenience as I had to make other arrangements with another solution.
Paolo P.
Translated review
Answer from Petit-Fernand
Dear Paola, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
Very bad customer service, one month since I made my measurement and I still haven't received it and they don't even answer my messages!!!!.
Desiree Gutiérrez Domínguez
Translated review
Answer from Petit-Fernand
Dear Desiree, Thank you for your feedback. We have replied to your email. Have a nice day, Melina
1
/5
★☆☆☆☆
I never received the order
Laura Merino
Translated review
Answer from Petit-Fernand
Dear Laura, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I have not yet received the order n°2000696776, so today I classify the service as very bad. I hope you will send it to me by registered mail, which is the most viable method. Regards,
Guest
Translated review
Answer from Petit-Fernand
Dear Gisela, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
To this day I still have not received my order.
Marlyne Malacquis
Translated review
Answer from Petit-Fernand
Hello Marlyne, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
I have received half of my order and every time I call the customer service line it cuts off or communicates I am outraged.
Laura Nuñez Ortiz
Translated review
Answer from Petit-Fernand
Dear Laura, Thank you for sharing your feedback. I am sorry that you received an incomplete order, we have sent you the labels again. Have a nice day, Melina
1
/5
★☆☆☆☆
I've still not received my order!
Becky
Translated review
Answer from Petit-Fernand
Dear Becky, Thank you for shopping with us. Can you send us an email at [email protected] please? Have a nice day, Melina