/10
★★★★★
based on 125713 reviews published
★★★★★
based on 125713 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Even before the labels were printed, I asked for them to be cancelled. This was not done and I was offered a 20% refund. I was not at all satisfied, especially as I had warned them before production started. I wouldn't recommend them again, as they clearly don't take their customers into consideration. I respected their cancellation policy, not at all.
Floriane P
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Answer from Petit-Fernand
Hello, We understand your dissatisfaction. However, as explained during our discussions, we did not have a duplicate of your order. Consequently, we were unable to cancel your second order. Thank you for your understanding. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I've never received my order
Customer
Answer from Petit-Fernand
Hello Valerie, our customer support has reached out to you via email to try to fix the issue. We're sorry there was such an issue during your delivery.
1
/5
★☆☆☆☆
I have not received or ordered
Marta Cardenas
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Answer from Petit-Fernand
Hi Marta, We are sorry to read your message. We have just contacted you by email to help you with this situation as soon as possible. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I paid 9.59 for quick shipping within 48 h but the package arrived late. I don't recommend it
Francesca
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Answer from Petit-Fernand
Good morning Francesca, We are very sorry to hear that you encountered problems with the shipment. We did not find any report from you, and we would be happy to help you solve the problem. Our tem will contact you to help you. Good day, Chiara Petit-Fernand We kindly ask you to send us pictures of the water bottle in question. Thank you for your understanding. See you soon, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Perfect labels for a school trip, but not for the long term... Even if you follow the washing instructions... Customer service promises to send back an order at the beginning of July but you never receive this famous exchange order and customer service doesn't seem to be able to keep up because they tell me that I received the order (sent at the beginning of July) on 16 May... ?????
Sabrina Fittipaldi
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Answer from Petit-Fernand
Hello, Customer Service has taken care of your complaint. In fact, your order was sent to your relay point a month ago. We invite you to get in touch with your relay point, as unfortunately we have no influence over the Chronopost service and we have not received any return of your order. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Thank you for answering my question...
Sonia Niger
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Answer from Petit-Fernand
Hello Sonia, We are very sorry to hear that Chronopost has changed the delivery point initially chosen and we understand your anger. 60km is not an acceptable distance to collect a parcel that is supposed to be delivered to your home. We invite you to contact us in this situation, so that we can find a solution and you don't have to drive all that way. A very pleasant evening Sarah-CMonEtiquette
1
/5
★☆☆☆☆
Ordered 2 times, 2 times went wrong. I didn't receive the first order at all, the second one too late. I will not be ordering here again
Nurcan A.
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Answer from Petit-Fernand
Hello, we are sorry that your order arrived too late. Unfortunately, we have no control over the postal service. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I never received my order!
Céline Beauvilain
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Answer from Petit-Fernand
Hello Céline, We're sorry your order didn't arrive on time. You were able to contact our customer service to obtain a refund. Good day, C-MonEtiquette Customer Service
1
/5
★☆☆☆☆
Hello, it was announced 8 days to receive my package. Order made on 16/07 (or 15 I do not know). Today is the 27th and still nothing. My daughter is leaving for camp tomorrow, so I won't be able to mark her clothes. 19.50 of iron-on labels for nothing because I won't be needing them anymore. I'm really disappointed with the service.
Magali Munoz
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Answer from Petit-Fernand
Hello Magali, We are very sorry that you did not receive your order for your daughter's departure and we understand your disappointment. However, on the day you wrote this review, delivery times had not been exceeded. We have just contacted you by e-mail in order to find a solution that will satisfy you as much as possible! We look forward to hearing from you and wish you a wonderful day? Sarah-CMonEtiquette
1
/5
★☆☆☆☆
I have not received my order.
Liz H.
Answer from Petit-Fernand
Hello Elizabeth, we're sorry to hear you did not receive your order. We have contacted you by email to try to fix this issue for you.
1
/5
★☆☆☆☆
Hello, I'm writing to you here because I haven't been able to send an e-mail via your "contact" section for days, it's unacceptable! I attached a photo and wrote the following: "As you can see, the family name on the test gourd is damaged at the "a". I ordered your gourd precisely for the personalization with the name, I would have liked an irreproachable quality considering the price. I prefer to send you an e-mail before giving you a bad mark, because frankly I've never had a problem with you, I've always been satisfied with your labels! What would you suggest? Sincerely Ps: I've been trying to send you this message for several days now, but your mailbox isn't working!!!"
Sarah Clement
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Answer from Petit-Fernand
Hello Sarah, We're very sorry to hear about this inconvenience concerning a gourd in your order and the difficulties you had contacting us. Our customer service department has contacted you by e-mail in order to find a solution to your problem. Good day, C-MonEtiquette Customer Service
1
/5
★☆☆☆☆
I never received my order!
Charlotte Cayron Mimoso
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Answer from Petit-Fernand
Hello Charlotte, We are delighted that your order has been returned to you. Please feel free to modify your Trustpilot review, as our customers' opinions are very important to C-MonEtiquette? Wishing you a good reception of your order. Have a nice day, C-MonEtiquette Customer Service
1
/5
★☆☆☆☆
2 times I order 2 times I don't receive my orders.
Laurianne Minisi
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Answer from Petit-Fernand
Hello Laurianne, We're sorry you haven't received your orders. Our customer service has contacted you by email to find a solution. Good day, C-MonEtiquette Customer Service
1
/5
★☆☆☆☆
I still haven't received the labels. And my child has already left for camp. It was really fast before but this time and last time was not good. It's a shame.
Heba Elabrak
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Answer from Petit-Fernand
Hello Heba, We're sorry to hear that the labels didn't reach you in time. Our customer service has contacted you by e-mail to find a solution. Good day, C-MonEtiquette Customer Service
1
/5
★☆☆☆☆
I never received my order
Basciu V.
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Answer from Petit-Fernand
Dear Valentina, We are very sorry to hear that you did not receive your order. We would like to inform you that our customer service has already offered you two alternative solutions to resolve the situation. However, we understand that you preferred to opt for a refund, which is already being processed. If you need further assistance or have any questions regarding the refund, please do not hesitate to contact us. We are here to help you! Sincerely, Chiara Petit-Fernand
1
/5
★☆☆☆☆
The order has not arrived!!!
Marco B.
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Answer from Petit-Fernand
Dear Marco, We are sorry to learn that you did not receive your order. Your satisfaction is very important to us. We will contact you to help you solve the problem as soon as possible. Thank you for your patience and cooperation. Sincerely, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I never received my order
Anna Willig
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Answer from Petit-Fernand
Hello, Thank you for leaving us your review. We are sorry to hear that you had a bad experience with the delivery. We have issued you a refund and hope to see you back at C-MonEtiquette very soon. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Fifteen days after placing the order I had not received it, I cancelled it and I have been waiting for another fifteen days for the corresponding refund. I could not be more dissatisfied with this experience.
Carmen
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Answer from Petit-Fernand
Good morning Carmen, Our customer service department has contacted you to give you more information about the reimbursement made? Hello, Petit-Fernand
1
/5
★☆☆☆☆
Received late even though I had taken 2-4 day delivery, so no longer useful.
Aurelie Filipozzi
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Answer from Petit-Fernand
Hello, we have responded to your complaint and refunded the shipping costs. However, we have no influence over the postal service. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Incomplete order
Nelly Attar
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Answer from Petit-Fernand
Hello, our customer service has taken care of your complaint and the missing item will be sent to you as soon as possible. We apologize for the inconvenience. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my order
Amandine Volon
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Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
The order is wrong. I ordered two labels and got the same thing twice. Disappointing!
Marina Graziano
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Answer from Petit-Fernand
Hello Marina, Thank you for your feedback. We've just been in touch with you to find out more about this and how we can best help you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
This is the third time I've ordered the labels and they're great! However, I ordered two personalized stainless steel water bottles and the kids have been using them for two days now and the personalization is already going! I find this a real lack of quality. I really do personalize their stuff and it's always well done, but this is really disappointing.
Ma Rina
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Answer from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
After 15 days of ordering and being charged I never received my order 27
Romane Shayanna
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Answer from Petit-Fernand
Hello Romane, Thank you for your feedback. Our customer service has already processed your complaint and your order is in production. We hope you'll receive it very soon ? Good day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
The labels are not for clothes, you can only stick them on the wash labels otherwise they won't withstand machine washing. It's a scam, they don't say so on the purchase page.
Chiara G.
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Answer from Petit-Fernand
Good morning Chiara, We are sorry that you did not find the labels you wanted. I can confirm that we are not a scam. On our site we distiguish in detail the adhesive clothing labels from the thermo adhesive labels. Here is the explanation on our site for you (you will also find pictures here to guide you) : ADHESIVE LABELS FOR CLOTHES Adhesive labels for clothes apply to all garment care labels or brand of clothes! THERMOADHESIVE LABELS FOR CLOTHES Our thermoadhesive labels can be put in the washing machine up to 60°C and in the dryer. Application is very simple: one ironing stroke for 8 seconds and presto, your children's clothes are labeled for back-to-school or summer camp. The advantage? They can be glued on most fabrics! We hope that for your next order you will be able to find the labels you want. Have a great day and see you soon 🙂 Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I always order from this site and never have any problems, always satisfied. But this time I didn't receive my order. Customer service was able to solve the problem. I'm waiting for my order again. I recommend this site.
Adélaïde
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Answer from Petit-Fernand
Hello Adélaïde, We are delighted to see that your problem has been solved with our customer service. If you have time, don't hesitate to modify your Trustpilot review; our customers' opinions are very important to us? Have a nice day, C-MonEtiquette Customer Service
1
/5
★☆☆☆☆
The labels took a very long time to arrive, 10 days. The iron-on printing is not sharp.
Nm
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Answer from Petit-Fernand
Hello, We're very sorry to hear about this problem with your order. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order never received! Delivery requested in 48h via Chronopost... Never delivered to my home, I was asked to go to a pick-up point, which I did but my parcel was not there... I contacted your customer service department who immediately refunded my order in full... I'm disappointed because I like your products... But it was impossible to get the labels in time for my son's vacation...
Rébecca B.
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Answer from Petit-Fernand
Hello, We're sorry to hear that you've experienced delivery problems with your order. We hope to see you soon at C-MonEtiquette! Elise, C-MonEtiquette
1
/5
★☆☆☆☆
This isn't my 1st order, but this one I'm really excited about. I ordered clothing labels for one of my sons, with a fire-engine red background. They arrived, but the background was more orange than red. For my other son I started putting them on the clothes, already 10 used and at the 1st wash already 5 labels peeled off and found in the drum of the washing machine and dryer.
Emmanuelle
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Answer from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never got it and don't know how to track the order. Money spent for nothing
Bartolucci L.
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Answer from Petit-Fernand
Good morning Lucia, We are sorry to hear about this. We can't find an exchange with customer service for the notification of not receiving the order. But don't worry, we will contact you within the day to help you. See you soon, Chiara Petit-Fernand