/10
★★★★★
based on 125734 reviews published
★★★★★
based on 125734 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Are you kidding me? They send me an email to give my opinion and I have written them 3 times to get my money back because the order never arrived and they haven't even bothered to answer me !!!! I have also called an average of 20 times to the number they have in Spain and only an automatic operator answers saying they are not available (at any time any day of the week really??). What a useless service you have set up). Give me my money back as soon as possible.
Hugo Torres
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Answer from Petit-Fernand
Dear Hugo, I am sorry you had a bad experience with our service, I have just proceeded to refund your money. Have a nice day, Melina
1
/5
★☆☆☆☆
They never reached me so I cannot judge.
Daniela
Translated review
Answer from Petit-Fernand
Dear Daniela, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
I am still waiting after 3 weeks for my order to be shipped.
Guest
Translated review
Answer from Petit-Fernand
Dear Leydi, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
After 20 days still not arrived the goods!!! hope to get the refund!!!
Eleonora C.
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Answer from Petit-Fernand
Dear Eleonora, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
More 15 days and I have not received the order. Not recommended at all
Esmeralda
Translated review
Answer from Petit-Fernand
Dear Esmeralda, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Since I placed my order on September 9, it is 27 days later and I have not heard anything. I will not place another order here.
María
Translated review
Answer from Petit-Fernand
Dear Maria, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
We followed the instructions for sticking the labels to the letter, and they came off in the first wash. Disappointing...
Chocapic
Translated review
Answer from Petit-Fernand
Hello Amandine, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Order placed on September 3 Account debited Order not received to date ( 27/09/2019) Complaint by mail and phone not successful Disappointed!
Guest
Translated review
Answer from Petit-Fernand
Hello Olivia, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Yes, I received my order and everithing is fine with it.
Guest
Translated review
Answer from Petit-Fernand
Hello Mihai, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
It's been 17 days and I still haven't received the labels...bad experience!
Marco B.
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Answer from Petit-Fernand
Dear Marco, Thank you for choosing Petit-Fernand! I am very sorry that you did not receive your order. We have proceeded to refund the amount you paid. Good day, Elena
1
/5
★☆☆☆☆
We havent received them!!!
Anna
Translated review
Answer from Petit-Fernand
Dear Anna, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
Order still not received after 15 days and several reminder emails.
Lc
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
AFTER 15 DAYS STILL NOTHING. I PLACED AN ORDER ON SEPTEMBER 11. TODAY IS SEPTEMBER 26 AND NOTHING HAS ARRIVED YET. I RECOMMEND THEIR ITALIAN COMPETITORS, FROM WHOM I ORDERED IN THE MEANTIME AND THEY HAVE ALREADY DELIVERED THE LABELS TO ME.
Simona C.
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Answer from Petit-Fernand
Dear Simona, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
24 days later I still have NOT received my order!!!
Saschia B.
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Answer from Petit-Fernand
Dear Saschia, Thank you for choosing Petit-Fernand! I am sorry that you did not receive your order, we have put it back into manufacture and sent it back. We hope you will receive it soon! Good day, Elena
1
/5
★☆☆☆☆
Have yet to arrive after 2 weeks...
Francesca M.
Translated review
Answer from Petit-Fernand
Dear Francesca, Thank you for choosing Petit-Fernand! I am sorry that you did not receive your order, we have put it back into manufacture and sent it back. We hope you will receive it soon! Good day, Elena
1
/5
★☆☆☆☆
Very good! Everything as I ordered it, thank you!
Montse Sanchez Velazquez
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Answer from Petit-Fernand
Dear Montse, Thank you very much for leaving a positive review. Feel free to change your evaluation if you have been satisfied with our products and service, since you have put a rather negative notation 🙂 Have a nice day, Melina
1
/5
★☆☆☆☆
Missing part of my order, sent a email & no response. Had to buy another water bottle for my daughter the day before she started school which was almost two weeks ago.
Sarah R.
Answer from Petit-Fernand
Hello Sarah, we are very sorry to hear this and apologize if you did not get an answer. This is not normal. All messages are treated, but sometimes in the high season (which is just over now), it can take a bit longer. We hope you have received an answer by now and if not invite you to contact us again. Thank you very much, Kindly, Marylin
1
/5
★☆☆☆☆
I have not received the goods
Valentina
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Answer from Petit-Fernand
Dear Valentina, Thank you for choosing Petit-Fernand! I am sorry that you did not receive your order, we have put it back into manufacture and sent it back. We hope you will receive it soon! Good day, Elena
1
/5
★☆☆☆☆
I honestly don't know what to review. Order placed on Sept. 2 and still not received, after reminder they managed to ship (in theory) my order, but still it did not arrive! where is my order?or rather, where is my money?
Marta T.
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Answer from Petit-Fernand
Dear Marta, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
Unfortunately, they did not meet the delivery time and do not respond to emails.
Saschia B.
Translated review
Answer from Petit-Fernand
Dear Saschia, I am sorry that you received your order late. Should you wish to make a complaint, please do not hesitate to write to us at [email protected] Good day, Elena
1
/5
★☆☆☆☆
Ordered in early September and not yet arrived
Guest
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
I have placed two orders and none have been delivered to me
Anna
Translated review
Answer from Petit-Fernand
Dear Anna, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
Shipping is guaranteed within 24 hours of ordering, but the goods do not arrive within 2-3 business days as stated. To date I have not received anything and have requested a refund. I was really disappointed
Laura I.
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Answer from Petit-Fernand
Dear Laura, I am sorry that you did not receive your order. Should you wish to make a complaint, please do not hesitate to write to us at [email protected] ElenaOur shipping times include 48h working hours for manufacturing plus 2 to 10 working days for delivery, and are indicated on our website at https://www.petit-fernand.it/domande-risposte-prodotti Good day, Elena
1
/5
★☆☆☆☆
Well, the order was placed on the 10th and left on the 12th but I still have not received it and it is the 26th... I have not been given a solution either....
Tatiana Farias Guerrero
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Answer from Petit-Fernand
Dear Tatiana, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I don't know because it hasn't arrived yet
Isabel Bargueño Pérez
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Answer from Petit-Fernand
Dear Isabel, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Items not receive on time
R P.
Answer from Petit-Fernand
Hello, thx for you comment, but this is not normal and we invite you to contact our customer service for help: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
Good evening, I placed order 17.september is still nothing arrived ....
Signora M.
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Answer from Petit-Fernand
Dear Marilyn, Thank you for choosing Petit-Fernand! I am very sorry that you did not receive your order, in case of non-receipt please email [email protected]. Good day, Elena
1
/5
★☆☆☆☆
Purchased labels but after 10 days I still have not received them. Contacted the seller invites me to be patient. I will definitely not buy from this site again.
Giovanni
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Answer from Petit-Fernand
Dear John, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
I am still waiting for the order placed more than 2 weeks ago!!!
Roberta M.
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Answer from Petit-Fernand
Dear Roberta, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
I placed an order on September 7, we are at 26 and I still have not received anything. They told me it should have arrived and to wait until the 24th, since then I have written three times to tell them that I have neither what I ordered, nor the refund of the order, and they have not answered any of the emails, I do not know what to do....
Rosalia Flores
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Answer from Petit-Fernand
Dear Rosalia, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina