/10
★★★★★
based on 125734 reviews published
★★★★★
based on 125734 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
After 3 weeks I still haven't received my order and I haven't even heard back from them.
Soledad
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Answer from Petit-Fernand
Dear Soledad, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
After two weeks I still haven't received my order. They will blame the couriers: I only shop online, so this excuse is not credible. Never again!
Alberta T.
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Answer from Petit-Fernand
Dear Alberta, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
Order placed August 28, labels shipped September 2: never arrived. I tried to contact the seller through the specific form on the website but never got a response. I will ask for a refund.
Agnese
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Answer from Petit-Fernand
Dear Agnes, Thank you for choosing Petit-Fernand! I am sorry that you did not receive your order, we have put it back into manufacture and sent it back. We hope you will receive it soon! Good day, Elena
1
/5
★☆☆☆☆
My order has not arrived yet. Mònica Masdeu T urrell Gran Via Corts Catalanes, 717 1r 1ª 08013 Barcelona Telf 680 593 591
MÒnica Masdeu
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Answer from Petit-Fernand
Dear Monica, Thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Item never arrived, poor support
Valentina
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Answer from Petit-Fernand
Dear Valentina, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
They are not of good quality. I bought the thermo-adhesive ones and you have to put an ironing paper on them, which makes them look bad. In the clothes they deform and are like wrinkled. I bought for my two children and I will not repeat the purchase.
Atc
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Answer from Petit-Fernand
Dear Amaia, We are sorry to hear that your labels are peeling off. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I still have not received an order placed at the beginning of September and I have sent several emails to which I have not received a reply.
Aurelio
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Answer from Petit-Fernand
Dear Aurelio, Thank you for choosing Petit Fernand ! I have just replied to your email. Have a nice day, Melina
1
/5
★☆☆☆☆
Since September 3 I placed the order I still have not received it, no one has called me, although I have sent an email. Do not take anything here a scam. Today September 24 and without my labels....
Soraya OrÍo
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Answer from Petit-Fernand
Dear Soraya, Thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
We have not received anything! We are still waiting, I have phoned and they have no customer service. I have left messages and no one is contacting me.
Gema
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Answer from Petit-Fernand
Dear Gema, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Very expensive.the tape would break after a week.a 5 year old child does not have the strength to open the bottle by herself.
Maria Baraza
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Answer from Petit-Fernand
Dear Maria Thank you for sharing your opinion. I am sorry you had a bad experience with our products, I invite you to contact us at [email protected] Have a nice day, Melina
1
/5
★☆☆☆☆
I have not yet received my order and they have not solved anything. It seems like a robbery to me.
Yurany Quiroga
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Answer from Petit-Fernand
Dear Yurany, Thank you for choosing Petit-Fernand! I am sorry you did not receive your order the first time, we have forwarded it to manufacturing and sent it again. Have a nice day, Melina
1
/5
★☆☆☆☆
I have been waiting since 03/09 for my order which is paid since 03/09 and it has not arrived today is 25/09 and I have no news I have already sent two mails claiming the order.
Ana Garcia
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Answer from Petit-Fernand
Dear Ana, Thank you for choosing Petit-Fernand! I am sorry you did not receive your order the first time, we have forwarded it to manufacturing and sent it again. Have a nice day, Melina
1
/5
★☆☆☆☆
They took a very long time without notifying me that they had a problem, I got it after 20 days or more. A disaster!
Gabriela Monsalve Catalan
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Answer from Petit-Fernand
Good morning Gabriela and thank you for choosing Petit Fernand ! We are sorry for the wait and that you did not receive your order in time. Do not hesitate to make a complaint to [email protected] Have a nice day, Melina
1
/5
★☆☆☆☆
They have not solved the problem, my order has not arrived.
Marta Llórente Boveda
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Answer from Petit-Fernand
Dear Marta, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I was not delivered any product, do not recommend and deeply disappointed
Laura
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Answer from Petit-Fernand
Dear Laura, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
Didn't receive my order!!!!
April W.
Answer from Petit-Fernand
Hello, thx for you comment, but this is not normal and we invite you to contact our customer service for help: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
Unfortunately, I'm still waiting to receive my order after two weeks... I was hoping for a faster delivery time, considering that after two days I actually received emails confirming that my order was ready!
Guestmilano
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Answer from Petit-Fernand
Dear customer, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
My labels have not arrived
Marilena A.
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Answer from Petit-Fernand
Dear Marilena, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
My opinion is one star and because there is no 0. I placed my order on September 2 which was charged immediately. On the 4th they sent me an email confirming that the order had been placed and that within 2 to 10 days I would receive it. Well, to date I have not received my order. I contacted them via email and my surprise is that they send me an email like a robot asking me if the address is correct. I resend them the email and there is no answer, I contact them again and they send me the same email again saying the same thing. I call customer service in Spain and they speak in French. No tracking of the package or anything, not even a simple mail number to contact them and get information. I would like a solution please.
Ana Moncayo Tirado
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Answer from Petit-Fernand
Dear Ana, I am sorry you had a bad experience with us, I have replied to your email. Have a nice day, Melina
1
/5
★☆☆☆☆
The adhesive labels for clothes, without iron, are single-use. They fall off the same day
Guest
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Answer from Petit-Fernand
Dear Barbara, We are sorry to hear that your labels are peeling off. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
It has been 3 weeks since I placed the order and I still have not received anything. I request my money back
Guest
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Answer from Petit-Fernand
Dear Beatriz, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
The entire order did not arrive.
Guest
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Answer from Petit-Fernand
Dear Marta, Thank you for sharing your opinion, I am sorry that you received an incomplete order, in fact we have sent it back. Have a nice day, Melina
1
/5
★☆☆☆☆
I have been waiting for the order to arrive for 2 weeks and nothing, I have asked them by email for the postal reference number for tracking and they do not give it to me. I do not recommend
Marisol Campo
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Answer from Petit-Fernand
Dear Marisol, Thank you for sharing your review! I am sorry that you did not receive your order, in fact we have refunded your money. Have a nice day, Melina
1
/5
★☆☆☆☆
After comparing prices, we came to the conclusion that, on balance, the prices from the name label companies were the same. We opted for EsIstMeins because of the presentation, which was unfortunately a mistake. They advertised 48 hours - in small print: for production. The prices quoted were net prices, so TAX was added on top. The most annoying problem: production in France (although German contact possible/after a callback request). So far so good, ordered on Sunday, inquired on Friday (callback request was answered quickly): Had been shipped on Wednesday (48 hours?) and shipping from France would unfortunately take 5-6 working days ("Saturday is not a working day"). The following week: Thursday and Friday the callback request was not answered at all, no contact possible. Has now arrived on Monday. Labels are OK so far, but you should be able to expect that with a waiting time of over two weeks. Incidentally, I ordered from Stickerkids.de on Tuesday - they arrived in our postbox on Friday at a cheaper price.
Gustovo
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Answer from Petit-Fernand
Hello and thank you for shopping at esistmeins.de! We regret that you are unhappy with our delivery times. We send the goods out after 48 hours and then you have to expect 2-6 working days with the post office, as the goods come from France, sometimes the post office takes a little longer, but unfortunately we have no influence on that. As a rule, however, it is usually very quick. Mfg, Marylin
1
/5
★☆☆☆☆
I ordered the labels on the afternoon of September 13 caught by your advertisement promising some speed in production and delivery, we are on the 24th and still nothing arrives. Days ago I contacted you about the status of the order and was told that it was ready and would be given to the courier within 48 hours. I am disappointed and now resigned since I am labeling my daughter's things with the plumber's hose labeling machine.
Siriana F.
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Answer from Petit-Fernand
Dear Siriana, Thank you for choosing Petit-Fernand! I am sorry that you did not receive your order, as already specified by email, we put it back into manufacture and sent it back following a postal mishap. We hope you will receive it soon! Good day, Elena
1
/5
★☆☆☆☆
I ordered 100 labels on September 11 and as of today September 24 they have yet to arrive! There is no tracking to be able to view the status of the order,I am not at all satisfied.
Guest
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Answer from Petit-Fernand
Dear customer, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
Order placed 10 days ago, not arrived. Sent a request for clarification, no response.
Clio Z.
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Answer from Petit-Fernand
Dear Clio, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
I have not received my order, it has been more than fifteen days since I placed my order.
Sandra
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Answer from Petit-Fernand
Dear Sandra, Thank you for choosing Petit-Fernand! I am sorry you did not receive your order the first time, we have forwarded it to manufacturing and sent it again. Have a nice day, Melina
1
/5
★☆☆☆☆
I placed an order more than three weeks ago and the order has still not arrived. I contacted them by e-mail and I haven't received a reply either. However, today I received an email with a quality survey, which is really annoying when the survey arrives before your order. I certainly will not buy again.
Elena Yvañez Bermejo
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Answer from Petit-Fernand
Dear Elena, Thank you for choosing Petit-Fernand! I am sorry you did not receive your order the first time, we have forwarded it to manufacturing and sent it again. Have a nice day, Melina
1
/5
★☆☆☆☆
When it gets to me I will be able to respond, for now very bad experience.
Marino
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Answer from Petit-Fernand
Dear Marino, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena