/10
★★★★★
based on 125729 reviews published
★★★★★
based on 125729 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I never received the order.
Giovanna
Translated review
Answer from Petit-Fernand
Dear Giovanna, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
I placed the order on September 9 and nothing has arrived yet we are on September 22
Alessandra
Translated review
Answer from Petit-Fernand
Dear Alessandra, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
I have not yet received the goods I ordered. Are there any shipping preblems?
Paola T.
Translated review
Answer from Petit-Fernand
Dear Paola, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
They are not coming!!!!
Elisa B.
Translated review
Answer from Petit-Fernand
Dear Elisa, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
I'm still waiting to hear from you....... It has been 23 calendar days........ I have already received it twice for my opinion...... And what do you want me to say.....
Guest
Translated review
Answer from Petit-Fernand
Dear Fernando, Thank you for choosing Petit-Fernand! I am sorry you did not receive your order the first time, we have forwarded it to manufacturing and sent it again. Have a nice day, Melina
1
/5
★☆☆☆☆
Order placed on Sept. 8, today Sept. 22 still haven't received anything, despite reminders! Very bad indeed! Never again!
Orietta P.
Translated review
Answer from Petit-Fernand
Dear Orietta, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
Absolutely poor ! I purchased the elementary package at 30 on September 3 and still have not received anything !
Luciana M.
Translated review
Answer from Petit-Fernand
Dear Luciana, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
Chilling experience to say the least. Suffice it to say that I was emailed for one who misunderstood their terms of sale. I strongly criticized the use of an untraceable postal service to ship the labels, well I ordered September 9 and still don't have the labels. They will tell you they are still on time to receive them, sure, they count 10 business days...as if it is normal nowadays to wait more than 10 days for an order. On top of that, they send me the email to evaluate the shopping experience but hear hear: I still haven't received the order so what the heck am I supposed to evaluate??! If I have to evaluate the experience so far I say absolutely terrible.
Erika D.
Translated review
Answer from Petit-Fernand
Dear Erika, Thank you for choosing Petit-Fernand! Our shipping times include 48h working for manufacturing plus 2 to 10 working days for delivery, and are indicated on our website at https://www.petit-fernand.it/domande-risposte-prodotti I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
After 20 days I still haven't received anything
Andrea C.
Translated review
Answer from Petit-Fernand
Dear Andrea, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
I placed an order on September 3 that I have not yet received. I reported that tracking The order had been returned to sender and then to resend it but have not heard back from them Order number 3000688178 Shipping number LD062766494FR
Caterina G.
Translated review
Answer from Petit-Fernand
Dear Catherine, Thank you for choosing Petit-Fernand! I am sorry that you did not receive your order, we have sent it back. We wish you to receive it soon! Good day, Elena
1
/5
★☆☆☆☆
The labels never arrived
Elyva81
Translated review
Answer from Petit-Fernand
Dear ELyva81, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
Labels don't fit...
Clara Krynen
Translated review
Answer from Petit-Fernand
Hello Clara, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
The order arrived 3 weeks late. The customer service has been bad, they have not answered our phone and email messages, always an automatic response, without solving our problem. The customer service was a disappointment.
Mndl
Translated review
Answer from Petit-Fernand
Dear Maider, thank you for choosing Petit Fernand ! We are sorry for the wait and that you did not receive your order in time. Have a nice day, Melina
1
/5
★☆☆☆☆
I still have not received my order from the 30th August!
Jenny Midgley
Translated review
Answer from Petit-Fernand
Dear Jenny, Thank you for sharing your opinion. I'm sorry to hear that you haven't received your order, please contact us to [email protected] or [email protected] if you need an answer in english. Kind regards, Melina
1
/5
★☆☆☆☆
After 10 days I still haven't received anything....
Elisabetta C.
Translated review
Answer from Petit-Fernand
Dear Elizabeth, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
I have not received the package. The contact phone number they put is turned off and no one answers. Very very bad
Guest
Translated review
Answer from Petit-Fernand
Dear Carmen, Thank you for choosing Petit-Fernand! I am sorry you did not receive your order the first time, we have forwarded it to manufacturing and sent it again. Have a nice day, Melina
1
/5
★☆☆☆☆
Placed the order on September 6, and I still haven't received anything. I needed the labels for school so I was forced to adjust differently.
Simona R.
Translated review
Answer from Petit-Fernand
Dear Simona, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
I placed the order on September 9, it has been 13 days and I have not received anything. On the site though they highlight the delivery on 48 hours, then if you read the full shipping conditions, which however are not visible as the 48 hours, but you have to look it up, then they say about the 10 days. In my opinion the message they give is misleading. I wrote to customer service who replies to me to wait until the 26th, but the say days expire on the 23rd.
Claudia
Translated review
Answer from Petit-Fernand
Dear Claudia, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
I never received them
Ilaria G.
Translated review
Answer from Petit-Fernand
Dear Ilaria, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
I have not received my order after 15 days.
Leticia Machota
Translated review
Answer from Petit-Fernand
Good morning Leticia, and thank you for choosing Petit Fernand ! We are sorry for the wait and that you did not receive your order in time. Have a nice day, Melina
1
/5
★☆☆☆☆
Label ordered on September 6th still not received (on the 21st) customer service does not answer precisely to the questions asked and the quality of the products I do not know anything about it we will see if I receive them one day.
Marine
Translated review
Answer from Petit-Fernand
Hello Marine, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
I've been waiting for more than 10 working days for the labels... And nothing... If I know I save them...
Noemí Rodríguez Rodríguez
Translated review
Answer from Petit-Fernand
Good morning Noemi, and thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
After more than 2 weeks, I still have not received the items.
Vero
Translated review
Answer from Petit-Fernand
Dear Vero, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
I am still waiting for the order to arrive, already paid for and after two weeks of school so I have already marked all the books.
Eva
Translated review
Answer from Petit-Fernand
Good morning Eva, and thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I placed the order three weeks ago and still haven't received anything. I think it is a scam and they do not provide any stickers. When I contacted them to ask why the delay, they said the order is in transit and if I don't receive anything within a month, they will try another shipment. We'll see if they really will send me the labels, otherwise they will have scammed me--I'm very angry but at least I only lost 12.
Marotta E.
Translated review
Answer from Petit-Fernand
Dear Elena, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
Very displeased with you. I will not buy from you again.
Marian
Translated review
Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I haven't received anything yet
Paola R.
Translated review
Answer from Petit-Fernand
Dear Paola, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
I still haven't received anything after 2 weeks
Nicola B.
Translated review
Answer from Petit-Fernand
Dear Nicola, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
The material did not arrive on time. I still have not received the goods
Federica
Translated review
Answer from Petit-Fernand
Dear Federica, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
Order arrived after two weeks instead of 2/3 days
Rachele S.
Translated review
Answer from Petit-Fernand
Dear Rachele, Thank you for choosing Petit-Fernand! Our shipping times include 48h business hours for manufacturing plus 2 to 10 business days for delivery, and are listed on our website at https://www.petit-fernand.it/domande-risposte-prodotti Good day, Elena