/10
★★★★★
based on 125624 reviews published
★★★★★
based on 125624 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have never ordered from this company so no idea why I keep getting emails from them with my order updates and they have now asked for a review! It's either a scam or someone else is using my email address to order from them?!?
Nicola P.
Answer from Petit-Fernand
Hello, Thank you for your message. I'm truly sorry to hear about the confusion. It sounds like there might be a mistake, and we take such matters very seriously. It's possible that someone has mistakenly used your email address for an order. Please rest assured that we are looking into this to understand what has happened. We will reach to you shortly, Best regards, Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I always reach the product
Hélène N.
Translated review
Answer from Petit-Fernand
Hello Hélène, We're very sorry to hear that you haven't received your order, which we did send you. We have just contacted you to help you as soon as possible 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I never received my order!
Daniela A.
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Answer from Petit-Fernand
Hello Daniela, We are very sorry about this postal service anomaly. We hope that the solutions proposed by our Customer Service are satisfactory? Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I was quite disappointed this time I've ordered several times before and the last two times the spacing between the stickers has increased and the quality is no longer what it used to be
Mareike L.
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Answer from Petit-Fernand
Hello, I am very sorry to hear about this inconvenience regarding your order. I have just contacted you to help you. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I did not receive the article
Nathalie
Translated review
Answer from Petit-Fernand
Hello Nathalie, It is with regret that we read your comment. We have just contacted you by phone and email to help you 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I have been buying labels from Petit Fernand for at least 5 years. Sometimes the order arrives longer than the guaranteed delivery time, but this time I needed the labels for my son's birthday so I paid extra to make sure they arrived on time. Unfortunately, they arrived 4 days late. I didn't even pick them up at the depot. Petit Fernand refunded me the extra shipping costs, but I followed the delivery time and the product was just shipped late. I should have received a refund for the labels as well. Too bad. The product is always beautiful and useful, but this happening created for me.
Veronica
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Answer from Petit-Fernand
Dear Veronica, I am very sorry to hear about the delay and for the inconvenience it caused you. I understand how important it was that the labels arrived in time for your son's birthday. Although we reimbursed you for the extra shipping costs, I completely understand your frustration with the delay in shipping. We always try to provide the best service possible and will take your feedback into consideration to improve in the future. Thank you for your understanding. Sincerely, Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I still haven't received my order and yet I paid for fast shipping!!!! Too late now because my daughter has gone on a trip without her name tags !!!!!!!
Stéphanie G.
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Answer from Petit-Fernand
Hello Stéphanie, We are very sorry for the delay in delivery. Following your exchange with our Customer Service, we hope that the proposed solution is satisfactory for you? We remain available should you need us. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
They sent me someone else's stickers. The replacement ones seem fine but they arrived about 3 weeks after I ordered them. I needed them for a children's camp and they didn't arrive in time. I would not expect a small simple order to take 3 weeks. Polite customer service but no refund or discount was offered. Dissatisfied customer.
Rebecca R.
Answer from Petit-Fernand
Hi Rebecca, We sincerely apologize again for the mix-up with your order and the delay in delivery. We understand the inconvenience this caused, especially with the timing for the children's camp. While we're glad the replacement arrived, we truly appreciate your feedback and will work on improving our service. Please contact us directly via email so that we can provide you a bettere experience for the future. Unfortunately, we do not have all the order details here. Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Disappointed with the labels which are very hard to remove, and come off the garment after 2 washes. First time for me for the attractive price but disappointed.
Aline C.
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Answer from Petit-Fernand
Hello Aline, We've just contacted you by phone and email. Your labels shouldn't be so difficult to remove from their liner. Replacement labels are already in production! ?? Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Backpack strap lacks sturdy, comfortable straps for kindergarten children
Aurélie D.
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Answer from Petit-Fernand
Hello Aurélie, Your feedback is extremely important to us! That's why we've just contacted you by phone and email to understand the problem you're experiencing with your bag. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive my order 🙁
Marie
Translated review
Answer from Petit-Fernand
Dear Marie, I've just left you a voicemail to help you. Please call us back. Beautiful day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Very good labels despite the high price, but the customs clearance fees are very expensive and not stipulated in the sale.
Lionel F.
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Answer from Petit-Fernand
Hello Lionel, The costs are covered by C-MonEtiquette. Please send us your invoice, and we'll deal with the problem as soon as possible. I wish you a very nice day, and a big thank you for your trust. See you soon, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I have not received my order and no explanation has been given to me. Please I request a refund of my money.
Nora
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Answer from Petit-Fernand
Hi Nora, We are sorry to hear that you have not received your order yet. We have just contacted you to help you as soon as possible ! Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
I never received the labels and the service department never replied I will not buy again, little seriousness.
Luca P.
Translated review
Answer from Petit-Fernand
Good morning Luca, Thank you for sharing your feedback. We are sorry to learn of your dissatisfaction regarding the labels and customer service. However, we would like to point out that we have not received any complaints from you. It is crucial for us to ensure the highest satisfaction of our customers. Therefore, we will contact you directly to better understand the situation and find an appropriate solution. We thank you, Chiara, Petit-Fernand ?
1
/5
★☆☆☆☆
Clothing labels are much too big. Read the glue on the labels.
Marie F.
Translated review
Answer from Petit-Fernand
Hello Marie, Thank you for sharing your opinion. We have just contacted you to help you 🙂 In fact, the labels you have chosen are iron-on and are applied directly to the fabric with an iron. Our self-adhesive garment labels can be applied to the labels on your garments. We remain available to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I used iron-on labels. Despite following the 8sec procedure under the iron, the labels come off with each machine wash. I've already ironed the labels twice, but to no avail.
Typhaine
Translated review
Answer from Petit-Fernand
Hello Typhaine, Following our telephone conversation, we can confirm that we will be sending you replacement labels. ?? We are very sorry to hear about the problem with your batch of labels. Please accept our best wishes for your new labels! Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I wanted iron-on labels, not labels on clothes.
Arnaud
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Answer from Petit-Fernand
Hi Arnaud, I've just left you a voicemail to help you. You've ordered thermo labels, but we'll help you. Have a nice day,? Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I bought 100 self-adhesive labels, they come off in the wash, poor quality, disappointed, don't recommend.
Beton J.
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Answer from Petit-Fernand
Hello Jean Louis, It's not normal for your labels to come off when they're washed. Our products are designed to withstand machines up to 60°C. Unfortunately, we don't have enough information to help you. We therefore recommend that you contact our customer service department with your order number so that we can provide you with a solution 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I have not received my order
Sara A.
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Answer from Petit-Fernand
Hello Sara, We are very sorry that your order did not arrive. We have contacted you by phone and email to offer you a solution as soon as possible 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Stickers fall off after a week. I do not recommend for clothing.
Be
Translated review
Answer from Petit-Fernand
Hi, Sorry to read your message. Our labels are designed to withstand repeated washings. We have just contacted you via email to help you as soon as possible. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Bjr I am still waiting for the labels since more than a month although they are paid. Labels in the name of Beyne Lucienne .
Daniel B.
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Answer from Petit-Fernand
Hello Daniel, Thank you for your message. Your order has indeed been returned to us by the carrier because the time limit had been exceeded, we are very sorry. As specified in our exchange, we will arrange for your order to be returned as soon as possible. ?? Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I am extremely disappointed. This is the 4th time I've ordered from them. Now my order hasn't arrived and I can't contact customer service. Money gone, no goods and no feedback. What a shame, I'm really disappointed.
Caro
Translated review
Answer from Petit-Fernand
Hello, thank you for your feedback. We have contacted you via email, but it seems that your email address has blocked our message. We have sent another reply about your PayPal claim. We look forward to helping you and providing you with a solution. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I HAVEN'T RECEIVED MY 1ST URGENT ORDER IN CHRONO POSTE AND IT'S A SCAM?
Lola
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Answer from Petit-Fernand
Hello Lola, We're sorry to hear that your order has still not arrived. Please contact us with your order number so that we can help you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Still haven't received my labels, no follow-up.
Manon H.
Translated review
Answer from Petit-Fernand
Hello Manon, Thank you for your feedback. You chose standard shipping, which does not allow you to track your order. However, we offered you a solution by e-mail four days ago, but unfortunately we haven't received a reply from you. We're here to help and hope to meet your expectations. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
My order was cancelled because the shipping company did not handle the shipment to the Canary Islands.
Lucia
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Answer from Petit-Fernand
Hello, We understand your displeasure and are sincerely sorry. We have refunded your order in full due to the fact that we are unable to ship our orders to the Canary Islands at this time. We apologize for the inconvenience caused and will do our best to make this shipping option available again. Have a nice day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I still haven't received my order, it's embarrassing.
Inmo
Translated review
Answer from Petit-Fernand
Hello, We are sorry for this delivery anomaly on the part of SEUR. We have just contacted you to help you 🙂 Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I absolutely did not receive the labels in time! So I didn't get them back
Client
Translated review
Answer from Petit-Fernand
Hello Céline, We're sorry to hear that your order arrived late at your selected delivery point. We hope your next experience with C-MonEtiquette will be better. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I'm asked for my opinion even though I still haven't received my order, 6 days late! No information from the site. But I know I'll receive it, because I always give in like that.
Céline B.
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Answer from Petit-Fernand
Hi Céline, We're sorry you haven't received your order yet: it was shipped on 12/27/2024 by La Poste ? an order confirmation and a shipping confirmation were sent to you by e-mail. We have just contacted you. Have a nice day, Elise, C-MonEtiquete
1
/5
★☆☆☆☆
Did not receive the delivery. Money was refunded
Elfe
Translated review
Answer from Petit-Fernand
Hello, We are sorry that you had a bad experience with the delivery. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Unfortunately my order never arrived
B.g.
Translated review
Answer from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We have contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins