/10
★★★★★
based on 125713 reviews published
★★★★★
based on 125713 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Two orders in one month > Zero envelopes received: - It says I have received the order but as there is no way to track or check where the envelope/package is I am left with the same... - And I have lost 12
Irene Calabuig
Translated review
Answer from Petit-Fernand
Hi Irene, We are sorry to hear that the order we have remanufactured for you has not arrived yet. We have just contacted you by email to help you. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
The labels arrived too late (10 days). I wasn't able to use them before my children left for camp. I ordered a bit last minute, and that's entirely my responsibility, but I admit I was hoping it would arrive at least after a week. In the end, I had to buy labels to complete myself at the last minute.
Lucie A .
Translated review
Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
The order was returned to sender apparently for a problem on my address, while everything was clear at the time of purchase, I found myself without the batch of labels planned for the departure in colo of my son! The lady on the phone gave me a refund, but I had to go to another site and pay an extra 15 to have the order sent within 24 hours!
Mme Jessica Loy
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Answer from Petit-Fernand
Hello, We're sorry to hear about your delivery problems. We hope to see you soon at C-MonEtiquette. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never received the order. I hope it will be sent back to me very soon as announced today by C mon étiquette customer service. 17/07- New order well sent back but they promised me a home delivery except that it was sent to a chronopost relay point which no longer exists. So I'm not going to receive what I bought any time soon?
Tatiana Fernandes
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear that you've experienced delivery problems. We hope that your order will arrive to your complete satisfaction. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Very disappointed, I stuck on about twenty labels according to the instructions. All of them, without exception, came off in the first wash.
Gwendolyne Girelli
Translated review
Answer from Petit-Fernand
Hello Gwendolyne, Thank you for writing to us. We regret to inform you that you are experiencing a problem with your labels. Our customer service department has just contacted you by e-mail to help you. Your labels shouldn't come off like this after the first few washes. We are available by phone or e-mail to help you if necessary. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive my order
Charline Fleck
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Answer from Petit-Fernand
Thank you for writing to us. Following your exchange with our customer service department, we can confirm that your order has been returned. We hope you will receive it as soon as possible. We remain available should you need us? Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
After placing 2 orders, none of them have arrived. A disaster. I will not order any more from your company
Beatriz Menendez Gonzalez
Translated review
Answer from Petit-Fernand
Hello Beatriz, We sincerely regret that your order did not arrive after several attempts to ship it. We hope that you will trust us again in the future. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
The parcel seems to have got lost and I haven't received any concrete reply.
Ariane Sadowski
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Answer from Petit-Fernand
Hello Ariane, Further to our email exchanges, we are sincerely sorry that your order has been returned to us by the carrier. We would like to confirm that you will receive a new shipment as agreed and remain at your disposal should you have any questions. ?? Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my July 1st order.
Tiphaine Esneau
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Answer from Petit-Fernand
Hello, Thank you for writing to us. We contacted you today to inform you of the return of your order by La Poste. We are very sorry about this delivery anomaly. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
We never received the order
Tata
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Answer from Petit-Fernand
Hello, It is with regret that we read your comment. Our customer service has not been informed of this delivery anomaly. We have therefore just contacted you by e-mail in order to provide you with a solution as soon as possible. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received anything from my order.....and it's July 12 ...,
Alicia Carpentier
Translated review
Answer from Petit-Fernand
Hello Alicia, We are very sorry to read your message. Our customer service team has just contacted you by e-mail to help you as best we can. We are available by phone or via our contact form on our website. We would be delighted to help you? Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
My order never arrived, it's the first time this has happened to me but it was a pain.
Irene
Translated review
Answer from Petit-Fernand
Hi Irene, We are very sorry to read your message. I confirm the full refund of your order and we hope that you will trust us again. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Order still not collected
Fanny Laval
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Answer from Petit-Fernand
Hello Fanny, Your order was dispatched on July 1st and our delivery times are between 3 and 10 working days. Your order may therefore arrive as late as July 12. We invite you to contact our customer service department after this time to find a solution. ?? Have a nice day! Sarah- CMonEtiquette
1
/5
★☆☆☆☆
After two reslizarlo twice the order never arrived at my house. In comments I see that my case is not isolated and clearly they have a distribution problem or it is a scam. I do not recommend it
Elena Diez Nicolas
Translated review
Answer from Petit-Fernand
Hello Elena, We are sorry to read your message. We assure you that this is not a scam. We have manufactured and shipped your order twice and we are sorry that Correos did not deliver it to you. We have recently changed our shipping methods so that this will not happen again. We hope you will trust us again. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
My product bought 15 days ago is already damaged. Considering the price, I'm disgusted!
Lea Le Prunennec
Translated review
Answer from Petit-Fernand
Hello Lea, We're very sorry that you've had a problem with the gourd you ordered. We've just sent you an e-mail so that we can work together to find a solution. Have a nice day? Sarah- CMonEtiquette
1
/5
★☆☆☆☆
I never received the labels
Marin Riolland
Translated review
Answer from Petit-Fernand
Hello, Please do not hesitate to contact our customer service if you encounter any problems with your order. We are here to help you. We've just sent you an e-mail to try and find a solution. Have a nice day? Sarah- CMonEtiquette
1
/5
★☆☆☆☆
Ordered via Instagram. Paid, said will arrive in few days. Never seen my order. I've asked for a refund.
Elisabeta
Answer from Petit-Fernand
Hi Elizabeth, We apologize for any inconvenience you experienced with your order. We tried to assist you by offering two possible solutions, but you chose to proceed with a refund. We appreciate your understanding and hope to serve you better in the future. ?? Have a lovely day, Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Since the 23rd of June I've been waiting for my labels and nothing, my children have gone to colony and their clothes are branded, I'm really disappointed.
Claudia Patricia Semedo
Translated review
Answer from Petit-Fernand
Hello Patricia, We contacted you on July 05 to inform you that your order had been returned to us, and you have not responded to our request. Please do not hesitate to contact us so that we can find a solution. Have a nice day, Sarah, CMonEtiquette
1
/5
★☆☆☆☆
Very bad experience. The tracking number takes a long time to activate and after a long wait they confirm that the order has been lost. We try again and again the same problems. I ended up with no labels and processing a refund.
Laura Sánchez
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Answer from Petit-Fernand
Hi Laura, We are very sorry for this situation. I confirm that we have refunded your order. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I ordered a stainless steel water bottle for my son with his first name on it. After a while, the top outer layer of the bottle with the designs and personalization started to peel off. The biggest problem is that it's under the stopper, so the material that peels off lands in the bottle's water, which I find very dangerous. I informed my label and the website selling this gourd, which wanted to do absolutely nothing and cleared itself of all responsibility. I don't recommend buying these gourds and I don't recommend this site, which has a deplorable customer service.
Sophie
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Answer from Petit-Fernand
Hello, without an order number, we can't find the history of our exchanges. Please contact us to find a solution, we're here to help! Have a nice day, Sarah- CMonEtiquette
1
/5
★☆☆☆☆
I have never received my labels and my child is leaving in a few hours for summer camp....so I had to write his initials on his labels with what I had, a Bic pen....I'm obviously very disappointed, especially since I paid for it...
Aima Khamallah
Translated review
Answer from Petit-Fernand
Hello, Your order was dispatched on June 27 and our delivery times are 3 to 10 working days. Your order could therefore have arrived by July 9. However, we're sorry that your order didn't arrive in the time you'd hoped, so we've just e-mailed you to try and find a solution...? Have a nice day Sarah- CMonEtiquette
1
/5
★☆☆☆☆
I have placed 1 1st order not received made reminder and still nothing to date. My son is leaving on Saturday and still nothing.
Sonia
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Answer from Petit-Fernand
Hello Sonia, You contacted us on July 2, and we got back to you the same day to offer you various solutions, which you did not follow up on. We then issued a refund on July 10 following a call from you. Have a nice day? Sarah- CMonEtiquette
1
/5
★☆☆☆☆
Guaranteed delivery in 2 to 4 working days. Package arrived in 10 days... too late for the camp departure... purchase made for nothing...
Virginie Enaux
Translated review
Answer from Petit-Fernand
Hello, We are very sorry that the carrier has delayed the delivery of your order. We have just refunded your shipping costs. We are very sorry. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my order
Nathalie Martin
Translated review
Answer from Petit-Fernand
Hello, Following our email exchanges, I confirm the return of your order. We wish you good reception of your order. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
In the last purchases the adhesive is of poorer quality and lifts with washing.
Paula
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Answer from Petit-Fernand
Hi Paula, We are sorry to read your message. You can contact our Customer Service with your order number so they can help you. We will be happy to help you 🙂 Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I placed the order forgetting to enter the discount code. I immediately wrote (the order had not yet been processed) to customer service but there was no availability to change the order.
Chiara
Translated review
Answer from Petit-Fernand
Good morning Chiara, We are very sorry for the inconvenience and apologize for the problem with applying the discount to your order. Unfortunately, we cannot apply it manually, but as a solution we have already offered you a personal discount code that you can use for future purchases. We remain at your disposal for further clarification or assistance. We thank you for your understanding. Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Order not received
Mathilde Jouve
Translated review
Answer from Petit-Fernand
Hello, Following our email exchanges, I confirm the return of your order. We wish you good reception of your order. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Hello, I'm still waiting for a reply and I'm still waiting for my order placed on June 17.
Joannie Roy
Translated review
Answer from Petit-Fernand
Hello, We're sorry to read your message. We replied to your message on 01/07 to offer you a solution. We are sending you our message again. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I bought some stickers for clothes, objects and shoes and I have not received the paper to stick it to my clothes, I have asked for it and I am still waiting for it.
Carmen Martínez Carretero
Translated review
Answer from Petit-Fernand
Hello, Sorry for the oversight, we have indeed sent the greaseproof paper after our conversation. We will resend it to you if it has not yet arrived at the post office. However, you can use kitchen paper until our shipment arrives. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
The labels were supposed to be free thanks to a CAT code, but it never worked... I ordered anyway, since I had my son choose the patterns. Otherwise, no problem with the labels
Cassandre
Translated review
Answer from Petit-Fernand
Hello, We're sorry you didn't contact us to resolve this issue. After checking, we see that your code has not been applied. Have a nice day, Elise, C-MonEtiquette