/10
★★★★★
based on 125728 reviews published
★★★★★
based on 125728 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
It's been more than three weeks since I placed the order and it still hasn't arrived, and the only information I have received is that it came out when it was due and that they don't know why it hasn't arrived. In short, I have paid for an item that I have not received and the customer service is terrible.
Isa
Translated review
Answer from Petit-Fernand
Good morning Isabel and thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible, if you have not yet had an answer. Have a nice day, Melina
1
/5
★☆☆☆☆
I loved the look for the products but they don't last on the clothing once ironed on they are fine for a few wears then wear off
Yvonne O.
Answer from Petit-Fernand
Hello, thank you very much for shopping with petit-fernand! We are sorry to hear that you have problems with the stickers. This is not normal and therefore we invite you to contact our customer service for assistance: [email protected] ! Thank you very much ! Kindly, Marylin
1
/5
★☆☆☆☆
It's been two weeks since my child started school and my order has still not arrived. I have had to buy the labels from another company, but I can no longer cancel it, and I am still waiting for other products such as the personalized bottle. If the postal service is so poor, orders should be sent by courier.
Mar
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Answer from Petit-Fernand
Good morning Mar, and thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible, if you have not yet had an answer. Have a nice day, Melina
1
/5
★☆☆☆☆
I have ordered twice the producer and it has never arrived. I have sent an email asking for a refund and I have not heard anything.
Gemma
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Answer from Petit-Fernand
Good morning Gemma and thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible, if you have not yet had an answer. Have a nice day, Melina
1
/5
★☆☆☆☆
I placed the order on September 1st and I have not received it yet. They do not comply with the propaganda on the website where they promise that the maximum delivery time is 12 days.
Elisabet Tort
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Answer from Petit-Fernand
Good morning Elisabet and thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible, if you have not yet had an answer. Have a nice day, Melina
1
/5
★☆☆☆☆
I purchased a mug mug and with that price I honestly expected better service. Delivery arrived 10 days late and only after my reminder. In response to my reminder I am informed that the bag was missing so they had waited convinced that everything would arrive. Clearly only the mug mug arrived...what about the bag!!!? Greetings Fabio
Fabio G.
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Answer from Petit-Fernand
Dear Fabio, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive part of your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
Shipping too slow
Alessandro
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Answer from Petit-Fernand
Dear Alessandro, Thank you for choosing Petit-Fernand! Our shipping times include 48h working hours for manufacturing plus 2 to 10 working days for delivery, and are listed on our website at https://www.petit-fernand.it/domande-risposte-prodotti Good day, Elena
1
/5
★☆☆☆☆
It arrived much later than what they say on their website. I didn't have time to mark my son's clothes because he left for boarding school without the labels arriving.
Paula Ester Soler Matoque
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Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry for the wait and that you did not receive your order in time. Have a nice day, Melina
1
/5
★☆☆☆☆
No tracking of the parcel. Shipped within 48 hours but received in over 2 weeks and still nothing. Responses to numerous complaints: automatic messages not adapted to the situation/question asked.
Bénédicte Dambetto
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Answer from Petit-Fernand
Hello Bénédicte Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
Very late delivery and no control over the tracking of the order once it has been shipped.
Reyes Seijas
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Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry for the wait and that you did not receive your order in time. Have a nice day, Melina
1
/5
★☆☆☆☆
Ordered on Sept. 2 it said it would arrive within 48 hours instead still nothing....and we are on Sept. 20
Lorena C.
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Answer from Petit-Fernand
Dear Lorena, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
I haven't received anything, I don't understand why they are asking me for my opinion if I haven't received anything yet....
Eliza Fernanda Diaz De La Rosa
Translated review
Answer from Petit-Fernand
Good morning Eliza and thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I placed an order almost 3 weeks ago and I still have not received an answer and if I do not write to them they do not speak to me and very well they discounted my money and I am still waiting for the product. It is for my son's school and the child has been there for almost 2 weeks and the stickers have not arrived yet.
Maria Piñuela Ramirez
Translated review
Answer from Petit-Fernand
Good morning Maria and thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Parcel sent on 06/09, it's now 20/09 and still nothing despite requests/complaints.
Virginie Fouchard
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Answer from Petit-Fernand
Hello Virginie, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
We did not receive the complete order. No email informing that it will be sent in a second shipment, which I am still waiting for.
Dalia Cao Noya
Translated review
Answer from Petit-Fernand
Dear Dalia, Thank you for choosing Petit-Fernand! I am sorry that you did not receive your complete order, I invite you to contact us at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
To this day, I still haven't received the labels, so I can't give a positive rating.
Auriane Roland
Translated review
Answer from Petit-Fernand
Hello Auriane, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
I have not received my order...
Marta
Translated review
Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Your customer service is deplorable. Very long or non-existent response, unsuitable proposed solution. I'm still waiting for a reply! My gourd arrived a little damaged, I ask for an exchange or just to be told that if it becomes unusable it will be exchanged... very long reply offering to reimburse me the fdp ??????? And no reply since!!! To follow up on your reply to my comment: no, she just told me to put varnish on the gourd... it's unheard of at this level, I don't even know what to say anymore!
Raphaëlle Ballet-baz
Translated review
Answer from Petit-Fernand
Hello Raphaëlle, Thank you for your message. Indeed, on 23/09 my colleague told you that if the condition of the gourd deteriorated, we would find a solution. Good day, Melina
1
/5
★☆☆☆☆
The products are good. This is the second time I have ordered in three years, and like the first time, they have taken a very long time to deliver. It seems to me that especially taking into account the offer of other brands, it is something that plays against them. The shipment is in a letter, so it is unjustifiable that they take more than a week to deliver. It's a pity but I will not order from Petit Fernand again.
Alex
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Answer from Petit-Fernand
Good morning Alex, and thank you for choosing Petit Fernand ! We are very sorry for the wait and that you did not receive your order in time, and sorry you had a bad experience with our brand. Have a nice day, Melina
1
/5
★☆☆☆☆
Catastrophic delivery times????
Fahima Yakoubi
Translated review
Answer from Petit-Fernand
Hello FAHIMA, I'm sorry you received your order late, but please don't hesitate to contact us at [email protected] if you have a complaint. Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
Delivery time two weeks-not 48 hours.
Giulia C.
Translated review
Answer from Petit-Fernand
Dear Giulia, Thank you for choosing Petit-Fernand! Our shipping times include 48h working hours for manufacturing plus 2 to 10 working days for delivery, and are listed on our website at https://www.petit-fernand.it/domande-risposte-prodotti Good day, Elena
1
/5
★☆☆☆☆
Good product, bad service. i am still waiting for some products i ordered over 2 weeks ago. I also received by mistake some products with different names, due to obvious sender mix-up
Guest
Translated review
Answer from Petit-Fernand
Dear customer, I am sorry that you received your order late. Should you wish to make a complaint, please do not hesitate to write to us at [email protected] Good day, Elena
1
/5
★☆☆☆☆
Order shipped to an old address (although it had been correctly modified). To date, the order is untraceable, and still not received. No commercial gesture.
Kathalyne
Translated review
Answer from Petit-Fernand
Hello Kathalyne, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
I have not received my order. They do not respond to messages or calls. Lousy treatment. I am going to report them for scam
Lorena Machota Garmon
Translated review
Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. We will get back to you as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
Arrived late
Guest
Translated review
Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry for the wait and that you did not receive your order in time. Have a nice day, Maialen
1
/5
★☆☆☆☆
Hello, I still haven't received my order.
Jessica Rebelo
Translated review
Answer from Petit-Fernand
Hello Jessica, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
I've been waiting 3 weeks.... How much longer?
Olga D.
Translated review
Answer from Petit-Fernand
Hello and thank you for shopping at esistmeins.de ! We invite you to contact our customer service for help: [email protected] ! Mfg, Marylin
1
/5
★☆☆☆☆
I still don't have it in my hands! I have had no information for more than 10 days! It's a disaster! It was for the beginning of my son's school year and nothing! What a pity!
Maria Eugenia Castro SaldaÑa
Translated review
Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry that you have not yet received your order. I invite you to send us an email to our email [email protected] so that we can solve it as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
Package never arrived. no way to track shipment.
P.c.
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for choosing Petit-Fernand! I am sorry that you did not receive your order, we have put it back into manufacture and sent it back. We hope you will receive it soon! Good day, Elena
1
/5
★☆☆☆☆
Hello , Dissatisfied with your products . The self-adhesive labels came off in the first wash. I request a full refund or replacement with iron-on labels. Thank you
Anneso
Translated review
Answer from Petit-Fernand
Hello Anneso, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team